Data Center Customer Operations III at Equinix

📍 Job Overview

Job Title: Data Center Customer Operations III
Company: Equinix
Location: Rio de Janeiro, Brazil
Job Type: On-site
Category: Server Administration, Data Center Operations
Date Posted: June 17, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

Equinix, the world's digital infrastructure company, is seeking a Data Center Customer Operations III to maintain and manage critical facilities infrastructure in their data centers. This role involves ensuring high-quality service, managing work queues, and conducting advanced testing and troubleshooting on fiber optic and copper circuits. The ideal candidate will have a technical background, experience in data centers or critical environments, and excellent communication skills.

📝 Enhancement Note: This role is part of Equinix's operations team, which plays a crucial role in maintaining the company's data centers and ensuring optimal service for clients. The position requires a strong technical background and the ability to work effectively in a team environment.

💻 Primary Responsibilities

Maintain, Install, and Test Fiber Optic and Copper Circuits: Conduct advanced testing and troubleshooting on fiber optic and copper circuits to ensure optimal performance and minimal downtime.
Ensure High-Quality Service: Monitor and maintain the quality of service delivered to clients, addressing any issues that may arise promptly.
Manage Work Queues: Prioritize and manage work queues based on client needs and service level agreements (SLAs).
Conduct Infrastructure Installations: Install and manage client equipment in racks, ensuring proper cable management and organization.
Create and Manage Technical Reports: Document all activities, tests, and troubleshooting efforts in detailed and accurate reports.
Support Project Execution: Assist in the execution of projects under the guidance of senior professionals.
Complete Required Trainings: Participate in and complete all designated trainings to enhance skills and stay up-to-date with industry best practices.
Ensure Client Satisfaction: Execute service orders accurately and promptly to meet client expectations and maintain high levels of satisfaction.

📝 Enhancement Note: This role requires a strong focus on quality assurance and attention to detail, as well as the ability to work effectively under pressure and meet tight deadlines.

🎓 Skills & Qualifications

Education: Completion of a technical level education in a relevant field, such as telecommunications, electronics, or computer science.

Experience: A minimum of two to five years of experience in data centers or critical environments, with a strong focus on fiber optic and copper circuit maintenance and testing.

Required Skills:

Proven experience in data center operations or a related field
Strong technical skills, with a focus on fiber optic and copper circuit maintenance and testing
Excellent communication and interpersonal skills
Ability to work effectively in a team environment and collaborate with cross-functional teams
Strong organizational skills and attention to detail
Proficiency in creating and managing technical reports
Availability to work a 12x36 shift schedule, including day and night shifts

Preferred Skills:

Knowledge of telecommunications and hardware
Intermediate English proficiency
Previous experience in data center operations or a related field
Familiarity with data center best practices and industry standards

📝 Enhancement Note: While not required, experience in data center operations or a related field can be a significant advantage for candidates seeking this position. Additionally, proficiency in English can be beneficial for communicating with international clients and team members.

📊 Web Portfolio & Project Requirements

As this role focuses on data center operations rather than web development, a portfolio is not typically required. However, demonstrating relevant experience and technical skills through certifications, previous projects, or a strong resume can be beneficial.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not explicitly stated. However, based on market research and industry standards for data center operations roles in Rio de Janeiro, Brazil, the estimated salary range is BRL 3,500 to BRL 5,500 per month (approximately USD 750 to USD 1,200).

Benefits:

Competitive salary and benefits package
Opportunities for professional development and growth
A dynamic and collaborative work environment
The chance to work for a global leader in digital infrastructure

Working Hours: This role requires a 12x36 shift schedule, with day and night shifts available. The specific work arrangement will be discussed during the interview process.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards. Actual salary offers may vary depending on the candidate's experience, skills, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Equinix operates in the data center and colocation services industry, providing global data center services and interconnection solutions for businesses worldwide.

Company Size: Equinix is a large, global company with over 260 data centers across the globe. This size offers numerous opportunities for career growth and development.

Founded: Equinix was founded in 1998 and has since grown to become a leading provider of data center services and interconnection solutions.

Team Structure:

The operations team is responsible for maintaining and managing the company's data centers, ensuring optimal performance and minimal downtime.
The team consists of various roles, including data center technicians, engineers, and managers, all working together to deliver high-quality service to clients.
The team structure is hierarchical, with clear lines of reporting and communication.

Development Methodology:

Equinix uses a structured approach to data center management, focusing on quality, efficiency, and continuous improvement.
The company follows industry best practices and standards for data center operations and management.
Equinix places a strong emphasis on collaboration and communication, both within the operations team and with other departments, such as sales, marketing, and customer service.

Company Website: Equinix

📝 Enhancement Note: Equinix's large size and global presence offer numerous opportunities for career growth and development. The company's focus on collaboration and communication ensures that employees can work effectively together to deliver high-quality service to clients.

📈 Career & Growth Analysis

Data Center Operations Career Level: This role is an intermediate-level position within the data center operations career path. It requires a strong technical background and experience in data center operations or a related field.

Reporting Structure: The Data Center Customer Operations III reports directly to the Data Center Manager or a similar role within the operations team.

Technical Impact: This role has a significant impact on the performance and reliability of Equinix's data centers. The work conducted by the Data Center Customer Operations III directly affects the quality of service delivered to clients and the overall success of the company.

Growth Opportunities:

Technical Specialization: As the candidate gains experience and expertise, they may have the opportunity to specialize in specific areas of data center operations, such as power and cooling systems, network infrastructure, or security.
Team Leadership: With experience and strong performance, the candidate may have the opportunity to take on a leadership role within the operations team, managing a team of data center technicians or engineers.
Career Progression: Equinix offers numerous opportunities for career growth and development, including roles in data center management, engineering, and other related fields.

📝 Enhancement Note: Equinix's large size and global presence offer numerous opportunities for career growth and development within the data center operations team. The company's focus on collaboration and communication ensures that employees can work effectively together to deliver high-quality service to clients.

🌐 Work Environment

Office Type: Equinix's data centers are industrial facilities designed to house and protect critical IT infrastructure. The work environment is clean, well-organized, and highly structured to ensure optimal performance and minimal downtime.

Office Location(s): The available positions are based in Rio de Janeiro, Brazil, with two data centers located in Del Castilho (RJ2) and Botafogo (RJ1).

Workspace Context:

Clean and Organized Workspace: The data center environment is clean and well-organized, with clear pathways and designated work areas for each team member.
Specialized Tools and Equipment: The workspace is equipped with specialized tools and equipment designed for data center operations, such as cable management systems, testing equipment, and power tools.
Collaborative Work Environment: The data center operations team works closely together to ensure the smooth operation of the facility and the delivery of high-quality service to clients.

Work Schedule: This role requires a 12x36 shift schedule, with day and night shifts available. The specific work arrangement will be discussed during the interview process.

📝 Enhancement Note: Equinix's data centers are designed to provide a clean, well-organized, and highly structured work environment that ensures optimal performance and minimal downtime. The collaborative nature of the data center operations team ensures that employees can work effectively together to deliver high-quality service to clients.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to discuss the candidate's experience, skills, and availability for the role.
On-site Tour and Technical Assessment: A visit to the data center for a tour and a hands-on assessment of the candidate's technical skills, including circuit testing, cable management, and equipment installation.
Behavioral and Cultural Fit Interview: A discussion of the candidate's problem-solving skills, communication abilities, and cultural fit within the operations team.
Final Decision: A review of the candidate's performance throughout the interview process, with a final decision made by the hiring manager and the data center management team.

Portfolio Review Tips: Not applicable, as this role does not require a portfolio.

Technical Challenge Preparation:

Brush up on fiber optic and copper circuit testing and troubleshooting techniques.
Familiarize yourself with data center best practices and industry standards.
Prepare for questions about your experience with data center operations, equipment installation, and maintenance.

ATS Keywords: Data Center Operations, Fiber Optics, Copper Circuits, Troubleshooting, Documentation, Customer Service, Infrastructure Installation, Technical Reporting, Project Support, Work Management, Quality Assurance, Team Collaboration, Telecommunications Knowledge, Hardware Knowledge, Intermediate English

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the data center operations team. The technical assessment and on-site tour provide an opportunity for the candidate to demonstrate their hands-on experience and understanding of data center operations.

🛠 Technology Stack & Web Infrastructure

As this role focuses on data center operations rather than web development, a technology stack is not typically relevant. However, familiarity with the following tools and systems can be beneficial:

Data Center Infrastructure Management (DCIM) Software: Equinix uses DCIM software to monitor and manage its data centers. Familiarity with DCIM software, such as Nlyte, Sunbird, or Schneider Electric's StruxureWare, can be advantageous.

Cable Management Systems: Equinix uses structured cable management systems to ensure optimal performance and minimal downtime. Familiarity with cable management systems, such as Panduit, Leviton, or CommScope, can be beneficial.

Power and Cooling Systems: Equinix's data centers are equipped with advanced power and cooling systems to ensure optimal performance and minimal downtime. Familiarity with power and cooling systems, such as uninterruptible power supply (UPS) systems, generators, and computer room air conditioners (CRACs), can be advantageous.

📝 Enhancement Note: While not directly related to web development, familiarity with data center infrastructure management software, cable management systems, and power and cooling systems can be beneficial for candidates seeking a role in data center operations.

👥 Team Culture & Values

Data Center Operations Values:

Quality and Reliability: Equinix places a strong emphasis on delivering high-quality service and ensuring the reliability of its data centers.
Collaboration: The data center operations team works closely together to ensure the smooth operation of the facility and the delivery of high-quality service to clients.
Continuous Improvement: Equinix is committed to continuous improvement in its data center operations, with a focus on efficiency, innovation, and best practices.
Customer Focus: Equinix prioritizes the needs and expectations of its clients, ensuring that its data center services meet their specific requirements.

Collaboration Style:

Cross-Functional Integration: The data center operations team works closely with other departments, such as sales, marketing, and customer service, to ensure that client needs are met and that data center services are delivered effectively.
Code Review Culture: While not directly applicable to data center operations, Equinix's culture of continuous improvement and collaboration extends to all aspects of the business, including software development and quality assurance.
Knowledge Sharing: Equinix encourages knowledge sharing and collaboration among its team members, with a focus on continuous learning and professional development.

📝 Enhancement Note: Equinix's data center operations team is characterized by a strong focus on quality, collaboration, and continuous improvement. The team works closely together to ensure the smooth operation of the facility and the delivery of high-quality service to clients.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Fiber Optic and Copper Circuit Testing: Conducting advanced testing and troubleshooting on fiber optic and copper circuits requires a strong technical background and a deep understanding of data center infrastructure.
Data Center Best Practices: Maintaining and managing data centers according to industry best practices and standards can be challenging, as it requires a comprehensive understanding of data center operations and a commitment to continuous improvement.
Client Expectations: Meeting the diverse needs and expectations of Equinix's global client base can be challenging, as it requires a strong focus on customer service and a deep understanding of the specific requirements of each client.

Learning & Development Opportunities:

Technical Specialization: As the candidate gains experience and expertise, they may have the opportunity to specialize in specific areas of data center operations, such as power and cooling systems, network infrastructure, or security.
Career Progression: Equinix offers numerous opportunities for career growth and development within the data center operations team, including roles in data center management, engineering, and other related fields.
Industry Conferences and Events: Equinix encourages its team members to attend industry conferences and events, providing opportunities for professional development and networking.

📝 Enhancement Note: The technical challenges and learning opportunities associated with data center operations require a strong technical background and a deep understanding of data center infrastructure. Equinix's commitment to continuous improvement and professional development ensures that its team members have the opportunity to grow and develop their skills throughout their careers.

💡 Interview Preparation

Technical Questions:

Fiber Optic and Copper Circuit Testing: Be prepared to discuss your experience with fiber optic and copper circuit testing and troubleshooting, as well as your understanding of data center best practices and industry standards.
Data Center Infrastructure: Demonstrate your familiarity with data center infrastructure management software, cable management systems, and power and cooling systems.
Problem-Solving Skills: Prepare for questions about your problem-solving skills and your ability to identify and resolve technical issues in a data center environment.

Company & Culture Questions:

Equinix's Mission and Values: Familiarize yourself with Equinix's mission and values, and be prepared to discuss how your personal values align with those of the company.
Data Center Operations: Prepare to discuss your experience with data center operations, equipment installation, and maintenance, as well as your understanding of data center best practices and industry standards.
Client Focus: Demonstrate your commitment to customer service and your ability to meet the diverse needs and expectations of Equinix's global client base.

Portfolio Presentation Strategy: Not applicable, as this role does not require a portfolio.

Technical Challenge Preparation:

Brush up on your fiber optic and copper circuit testing and troubleshooting skills, as well as your understanding of data center best practices and industry standards.
Familiarize yourself with Equinix's data center infrastructure management software, cable management systems, and power and cooling systems.
Prepare for questions about your problem-solving skills and your ability to identify and resolve technical issues in a data center environment.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the data center operations team. The technical assessment and on-site tour provide an opportunity for the candidate to demonstrate their hands-on experience and understanding of data center operations.

📌 Application Steps

To apply for this data center customer operations position:

Submit your application through the application link provided in the job listing.
Prepare for the phone or video screen by reviewing your experience, skills, and availability for the role.
Familiarize yourself with Equinix's data center infrastructure management software, cable management systems, and power and cooling systems.
Brush up on your fiber optic and copper circuit testing and troubleshooting skills, as well as your understanding of data center best practices and industry standards.
Prepare for the on-site tour and technical assessment by reviewing the data center layout and equipment.
Research Equinix's mission, values, and data center operations to ensure a strong cultural fit.
Prepare for the behavioral and cultural fit interview by reflecting on your problem-solving skills, communication abilities, and teamwork experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with Equinix before making application decisions.

Data Center Customer Operations III