📍 Job Overview

Job Title: Data Center Customer Operations III
Company: Equinix
Location: Bogotá, Colombia
Job Type: On-site, Full-time
Category: Server Administration, Data Center Operations
Date Posted: July 30, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Maintain critical data center infrastructure and ensure best-in-class service to customers.
Collaborate with a close-knit team to support digital leaders in interconnecting foundational infrastructure at software speed.
Embrace diversity and provide an equitable work environment that supports the company's core values and success.

📝 Enhancement Note: This role focuses on hands-on data center operations, requiring strong technical skills and a commitment to customer satisfaction. It offers an opportunity to work with cutting-edge technology and contribute to a global digital infrastructure company.

💻 Primary Responsibilities

Installations: Install ladder racks, fiber raceways, cages, cable management systems, cabinets, and racks. Perform intra-cage and infrastructure installations.
Queue Management: Escalate service requests that require additional information.
Testing/Troubleshooting: Conduct carrier circuit testing and troubleshoot issues as needed.
Cross Connects: Install, test, and modify cross connects for various cable types, ensuring proper cable management.
Documentation/Reporting: Maintain accurate notes and records of activity fulfillment in the ticketing system.
Projects: Support the fulfillment of projects with direction from senior staff.
Training: Complete all assigned training in a timely manner.
Customer Management: Support customer satisfaction through timely and precise orders.

📝 Enhancement Note: This role involves a mix of installation, testing, and troubleshooting tasks, requiring a strong understanding of data center infrastructure and a commitment to customer service. Attention to detail and the ability to work well under guidance are essential.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent

Experience: 1+ years of experience in a relevant field

Required Skills:

Familiarity with BERT and SONET test equipment
Strong communication skills and customer focus
Ability to work well under guidance and as part of a team
Proficiency in using ticketing systems and maintaining accurate records
Basic understanding of cable management and data center infrastructure

Preferred Skills:

Experience with data center operations or a related field
Knowledge of cross-connects and fiber optic cabling
Familiarity with project management principles
Basic troubleshooting skills and ability to escalate issues as needed

📝 Enhancement Note: While this role requires minimal experience, it is essential to have a strong foundation in data center operations, customer service, and teamwork. A willingness to learn and adapt is crucial for success in this position.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documented examples of successful installations, testing, and troubleshooting in a data center environment
Evidence of strong customer service skills and ability to manage customer satisfaction
Demonstrated ability to work well under guidance and as part of a team

Technical Documentation:

Detailed records of activity fulfillment in a ticketing system
Clear and concise documentation of testing and troubleshooting processes
Evidence of successful project support and completion

📝 Enhancement Note: As this role focuses on data center operations, a strong portfolio will demonstrate the candidate's ability to perform installations, testing, and troubleshooting tasks effectively. Evidence of customer service skills and teamwork will also be crucial for success in this position.

💵 Compensation & Benefits

Salary Range: COP 25,000,000 - COP 35,000,000 per year (Based on market research for entry-level data center operations roles in Bogotá, Colombia)

Benefits:

Competitive benefits package, including health insurance and retirement plans
Opportunities for professional development and training
A dynamic and inclusive work environment that supports diversity and equal opportunity

Working Hours: 40 hours per week, with potential for overtime during peak periods or maintenance windows

📝 Enhancement Note: The salary range for this role is based on market research for entry-level data center operations positions in Bogotá, Colombia. Benefits and working hours may vary depending on the specific terms of employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Equinix is a global digital infrastructure company, operating over 260 data centers worldwide. It provides data center services, including colocation, interconnection, and cloud connectivity, to support digital leaders in scaling with agility, speeding the launch of digital services, and delivering world-class experiences.

Company Size: Equinix is a large, global company with a diverse workforce and a strong commitment to diversity, equity, and inclusion.

Founded: Equinix was founded in 1998 and has since grown to become a leading provider of data center services and digital infrastructure.

Team Structure:

Data Center Operations teams are responsible for maintaining critical facilities infrastructure and ensuring best-in-class service to customers.
Teams consist of close-knit members who work collaboratively to support digital leaders in interconnecting foundational infrastructure at software speed.
The company embraces diversity in thought and contribution and is committed to providing an equitable work environment that is foundational to its core values and vital to its success.

Development Methodology:

Equinix follows established processes and standard operating procedures (SOPs) for data center operations, installations, testing, and troubleshooting.
The company emphasizes customer satisfaction, teamwork, and continuous improvement in its operations.

Company Website: Equinix

📝 Enhancement Note: Equinix is a global leader in digital infrastructure, providing critical data center services to support digital leaders in scaling with agility and delivering world-class experiences. This role offers an opportunity to work with cutting-edge technology and contribute to a dynamic, inclusive work environment that supports diversity and equal opportunity.

📈 Career & Growth Analysis

Data Center Operations Career Level: This role is an entry-level position in data center operations, focusing on hands-on tasks such as installations, testing, and troubleshooting. It provides an opportunity to gain experience in a critical data center environment and develop skills in customer service, teamwork, and data center infrastructure.

Reporting Structure: This role reports directly to senior staff within the data center operations team. The team works collaboratively to maintain critical facilities infrastructure and ensure best-in-class service to customers.

Technical Impact: This role has a direct impact on the performance and reliability of data center infrastructure, ensuring that critical systems are maintained and that customers receive the best possible service. It also contributes to the company's overall mission of supporting digital leaders in scaling with agility and delivering world-class experiences.

Growth Opportunities:

Technical Skill Development: Gain experience in data center operations, installations, testing, and troubleshooting. Develop skills in customer service, teamwork, and data center infrastructure.
Career Progression: As experience and skills develop, opportunities may arise for promotion to more senior roles within the data center operations team or other areas of the business.
Emerging Technologies: Stay up-to-date with emerging technologies in data center operations and infrastructure, and explore opportunities to contribute to the company's ongoing success in this area.

📝 Enhancement Note: This entry-level role offers an opportunity to gain valuable experience in data center operations and develop skills in customer service, teamwork, and data center infrastructure. As experience and skills develop, opportunities may arise for promotion to more senior roles within the data center operations team or other areas of the business.

🌐 Work Environment

Office Type: Equinix data centers are state-of-the-art facilities that house critical infrastructure for a wide range of customers. The work environment is clean, organized, and highly regulated to ensure the optimal performance of data center systems.

Office Location(s): Bogotá, Colombia

Workspace Context:

Data Center Environment: Work in a clean, organized, and highly regulated data center environment, ensuring the optimal performance of critical systems.
Collaborative Workspace: Collaborate with a close-knit team to maintain critical facilities infrastructure and ensure best-in-class service to customers.
Customer Interaction: Interact with customers to understand their needs and ensure their satisfaction with data center services.

Work Schedule: This role operates on a standard 40-hour workweek, with potential for overtime during peak periods or maintenance windows. The work schedule may vary depending on the specific terms of employment.

📝 Enhancement Note: The work environment for this role is a state-of-the-art data center, providing an opportunity to work with cutting-edge technology and maintain critical infrastructure for a wide range of customers. The collaborative workspace and customer interaction aspects of the role offer opportunities to develop strong teamwork and customer service skills.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, customer focus, and basic understanding of data center operations.
On-site Tour & Interview: A tour of the data center facility, followed by an in-depth interview to discuss technical skills, experience, and cultural fit.
Skills Assessment: A hands-on assessment of installation, testing, and troubleshooting skills in a data center environment.
Final Interview: A final interview with senior staff to discuss the candidate's fit for the role and the team.

Portfolio Review Tips:

Highlight successful installations, testing, and troubleshooting projects in a data center environment.
Demonstrate strong customer service skills and ability to manage customer satisfaction.
Showcase evidence of teamwork and collaboration with colleagues in a data center setting.

Technical Challenge Preparation:

Brush up on data center operations, installations, testing, and troubleshooting skills.
Familiarize yourself with the specific tools and equipment used in the data center environment.
Prepare for questions about customer service, teamwork, and data center infrastructure.

ATS Keywords: Data Center Operations, Installations, Testing, Troubleshooting, Customer Service, Teamwork, Data Center Infrastructure, Cable Management, Project Support, Training

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical skills, experience, and cultural fit for the data center operations team. A strong portfolio will demonstrate the candidate's ability to perform installations, testing, and troubleshooting tasks effectively, as well as their customer service and teamwork skills.

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

Equinix data centers are state-of-the-art facilities that house critical infrastructure for a wide range of customers.
The data center environment is highly regulated to ensure the optimal performance of critical systems.
Key components of the data center infrastructure include server racks, cabinets, power distribution units (PDUs), uninterruptible power supply (UPS) systems, and cooling systems.

Installation & Testing Tools:

BERT and SONET test equipment
Cable management and support systems, including vertical wire managers, horizontal wire managers, and patch panels
Intra-cage and infrastructure installation tools
Cross-connect installation and testing tools

📝 Enhancement Note: The technology stack for this role focuses on data center infrastructure, including server racks, cabinets, power distribution units, uninterruptible power supply systems, and cooling systems. Familiarity with installation and testing tools, as well as data center infrastructure, is essential for success in this position.

👥 Team Culture & Values

Data Center Operations Values:

Customer Focus: Prioritize customer satisfaction and ensure best-in-class service to data center customers.
Teamwork: Collaborate with colleagues to maintain critical facilities infrastructure and support digital leaders in interconnecting foundational infrastructure at software speed.
Continuous Improvement: Embrace a culture of continuous improvement, seeking to enhance data center operations and customer satisfaction.
Diversity & Inclusion: Embrace diversity in thought and contribution, and provide an equitable work environment that is foundational to the company's core values and vital to its success.

Collaboration Style:

Cross-functional Integration: Collaborate with colleagues from various teams within the data center operations department, as well as other areas of the business, to maintain critical facilities infrastructure and ensure best-in-class service to customers.
Code Review Culture: Maintain a culture of continuous improvement, reviewing and refining data center operations processes and procedures to enhance customer satisfaction.
Peer Programming: Collaborate with colleagues to troubleshoot issues, share knowledge, and develop skills in data center operations.

📝 Enhancement Note: The data center operations team at Equinix embraces a culture of customer focus, teamwork, continuous improvement, and diversity and inclusion. This role offers an opportunity to work in a dynamic, collaborative environment that supports the company's core values and contributes to its ongoing success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Installation Challenges: Overcome installation obstacles, such as limited space, complex cable routing, or equipment malfunctions.
Testing Challenges: Troubleshoot and resolve testing issues, such as faulty cables, damaged equipment, or software glitches.
Customer Challenges: Address customer concerns, such as service interruptions, equipment malfunctions, or data center environment issues.
Emerging Technology Challenges: Stay up-to-date with emerging technologies in data center operations and infrastructure, and explore opportunities to contribute to the company's ongoing success in this area.

Learning & Development Opportunities:

Technical Skill Development: Gain experience in data center operations, installations, testing, and troubleshooting. Develop skills in customer service, teamwork, and data center infrastructure.
Conference Attendance & Certification: Attend industry conferences and pursue relevant certifications to enhance knowledge and skills in data center operations and infrastructure.
Technical Mentorship & Leadership Development: Seek mentorship opportunities from senior staff within the data center operations team to develop technical skills, leadership abilities, and architecture decision-making capabilities.

📝 Enhancement Note: This role presents various technical challenges, including installation, testing, customer, and emerging technology obstacles. By embracing these challenges and seeking learning and development opportunities, candidates can enhance their skills, knowledge, and career prospects in data center operations and infrastructure.

💡 Interview Preparation

Technical Questions:

Data Center Infrastructure: Describe the key components of data center infrastructure and their role in maintaining optimal performance of critical systems.
Installation & Testing: Explain the installation and testing processes for data center infrastructure, including specific tools and techniques used.
Troubleshooting: Discuss common data center infrastructure issues and strategies for troubleshooting and resolution.
Customer Service: Describe your approach to customer service and provide examples of successful customer interactions in a data center environment.
Teamwork: Explain the importance of teamwork in data center operations and provide examples of successful collaboration with colleagues.

Company & Culture Questions:

Equinix Culture: Describe your understanding of Equinix's culture and how it aligns with your personal values and work ethic.
Data Center Operations: Explain your experience with data center operations and how it has prepared you for this role.
Customer Satisfaction: Discuss your approach to customer satisfaction and how you ensure the best possible service to data center customers.
Continuous Improvement: Describe your experience with continuous improvement and how you have contributed to enhancing data center operations and customer satisfaction.

Portfolio Presentation Strategy:

Installation & Testing Projects: Highlight successful installation and testing projects in a data center environment, demonstrating your technical skills and attention to detail.
Customer Service Projects: Showcase evidence of strong customer service skills and ability to manage customer satisfaction in a data center setting.
Teamwork Projects: Demonstrate your ability to work well under guidance and as part of a team, collaborating with colleagues to maintain critical facilities infrastructure and ensure best-in-class service to customers.