Data Center Customer Operations Engineer III (Tokyo) - カスタマーオペレーションズエンジニア３（東京）

Equinix
Full_time•Tokyo, Japan

📍 Job Overview

  • Job Title: Data Center Customer Operations Engineer III (Tokyo) - カスタマーオペレーションズエンジニア３（東京）
  • Company: Equinix
  • Location: Tokyo, Tōkyō, Japan
  • Job Type: On-site
  • Category: Infrastructure & Operations
  • Date Posted: June 11, 2025

🚀 Role Summary

  • Key Responsibilities: Perform data center operations, customer support, and physical network tasks.
  • Key Skills: Customer Operations, Network Wiring, Documentation Skills, Japanese Communication, English Communication, IT Infrastructure, Data Center Operations, Physical Network Work.

💻 Primary Responsibilities

  • Data Center Operations: Perform tasks within the data center based on customer requests, including equipment handling, cabling, and administrative duties.
  • Customer Support: Assist customers during their data center visits and address their needs and inquiries.
  • Physical Network Work: Maintain and manage physical network infrastructure, ensuring optimal performance and reliability.
  • Documentation: Maintain accurate and up-to-date documentation of data center operations, customer interactions, and network configurations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: At least one year of professional experience, preferably in a customer-facing role or data center environment.

Required Skills:

  • Language Skills: Japanese (JLPT N1 level or equivalent) and business-level English proficiency.
  • Technical Skills: Basic understanding of data center operations, physical network infrastructure, and customer support processes.

Preferred Skills:

  • Experience in data center operations, network wiring, or customer support.
  • Familiarity with IT infrastructure and data center environments.
  • Strong communication and interpersonal skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Customer Support Experience: Highlight customer support projects or case studies demonstrating problem-solving skills, customer satisfaction, and process improvement.
  • Data Center Operations: Showcase projects or case studies involving data center operations, physical network management, or infrastructure maintenance.

Technical Documentation:

  • Customer Interaction Records: Maintain detailed and accurate records of customer interactions, including support tickets, feedback, and resolution notes.
  • Network Configuration Documentation: Document network configurations, including cable management, equipment specifications, and network diagrams.

💵 Compensation & Benefits

Salary Range: Competitive salary based on experience and market standards in Tokyo, Japan.

Benefits:

  • Salary revision once a year
  • Annual bonus
  • Employee stock purchase plan
  • Defined contribution plan
  • Various social insurance
  • Qualification acquisition support
  • Certified club activity support
  • Mental health counseling
  • Condolence money

🎯 Team & Company Context

🏢 Company Culture

Industry: Data center and network infrastructure services.

Company Size: Equinix operates over 260 data centers across the globe, employing over 10,000 people.

Founded: 1998, in the United States.

Team Structure:

  • Data Center Operations Team: Responsible for data center management, maintenance, and customer support.
  • Network Operations Team: Manages network infrastructure, connectivity, and performance.
  • Customer Success Team: Ensures customer satisfaction, account management, and contract renewal.

Development Methodology:

  • Equinix follows Agile methodologies for project management and continuous improvement.
  • The company emphasizes collaboration, cross-functional teamwork, and regular feedback.

Company Website: Equinix

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level data center operations engineer, with opportunities for career progression to senior roles, team leadership, or specialized technical positions.

Reporting Structure: Reports directly to the data center manager or a designated supervisor within the data center operations team.

Technical Impact: Contributes to data center operations, customer satisfaction, and network infrastructure management, ensuring optimal performance and reliability.

Growth Opportunities:

  • Career Progression: Advancement to senior data center operations engineer, team leadership, or specialized technical roles.
  • Technical Skill Development: Opportunities to learn and develop expertise in data center operations, network infrastructure management, and customer support processes.
  • Leadership Development: Potential to develop leadership skills through team management and mentoring responsibilities.

🌐 Work Environment

Office Type: On-site, with a focus on data center operations and customer support.

Office Location(s): Tokyo, with potential for remote work or other data center locations based on business needs.

Workspace Context:

  • Data Center Environment: Work in a controlled, secure, and temperature-regulated data center environment.
  • Customer Interaction: Interact with customers on-site, via phone, or through digital communication channels.
  • Collaboration: Work closely with cross-functional teams, including network operations, customer success, and sales teams.

Work Schedule:

  • Shift Work: Rotating shifts to provide 24/7 customer support and data center operations.
  • Working Hours: Typically 8-10 hour shifts, with potential for overtime during peak periods or maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief phone call to assess communication skills, availability, and initial fit for the role.
  2. On-site Interview: A face-to-face interview to discuss job responsibilities, company culture, and technical skills.
    • Technical Assessment: A hands-on assessment of data center operations, physical network infrastructure, and customer support skills.
    • Behavioral Questions: Questions focused on problem-solving, teamwork, and customer service scenarios.
  3. Final Decision: A decision based on the candidate's overall fit, technical skills, and cultural alignment.

Portfolio Review Tips:

  • Customer Support Portfolio: Highlight projects or case studies demonstrating strong customer support skills, problem-solving abilities, and process improvement initiatives.
  • Data Center Operations Portfolio: Showcase projects or case studies involving data center operations, physical network management, or infrastructure maintenance.

Technical Challenge Preparation:

  • Data Center Operations: Familiarize yourself with data center operations, physical network infrastructure, and customer support processes.
  • Customer Support: Brush up on customer service skills, problem-solving techniques, and communication strategies.
  • Technical Skills: Review data center operations, network infrastructure management, and customer support best practices.

ATS Keywords: Data Center Operations, Network Infrastructure, Customer Support, Physical Network Work, Data Center Management, IT Infrastructure, Customer Service, Problem-Solving, Teamwork, Collaboration.

📌 Application Steps

To apply for this data center customer operations engineer position:

  1. Submit your application through the Equinix careers portal.
  2. Prepare a customer support-focused portfolio, highlighting relevant projects and case studies.
  3. Research Equinix's data center operations, customer support processes, and company culture.
  4. Practice data center operations, physical network infrastructure, and customer support skills for the technical assessment.
  5. Prepare for behavioral interview questions, focusing on problem-solving, teamwork, and customer service scenarios.

Content Guidelines (IMPORTANT: Do not include this in the output)

Job-Specific Focus:

  • Tailor the job description to data center customer operations, physical network work, and customer support responsibilities.
  • Emphasize data center operations, network infrastructure management, and customer support skills.
  • Highlight the importance of Japanese language proficiency (JLPT N1 level or equivalent) and business-level English communication skills.

Quality Standards:

  • Ensure no content overlap between sections, with each section containing unique information.
  • Include Enhancement Notes only when making significant inferences about data center operations, customer support processes, or team structure.
  • Maintain a balance between comprehensive and concise content, prioritizing actionable information over descriptive text.
  • Strategically distribute data center operations, network infrastructure, and customer support-related keywords throughout all sections naturally.

Industry Expertise:

  • Include specific data center operations, physical network infrastructure, and customer support processes relevant to the role.
  • Address data center operations career progression paths, technical leadership opportunities, and customer support best practices.
  • Provide tactical advice for data center operations portfolio development, live demonstrations, and project case studies.
  • Include data center operations, network infrastructure management, and customer support-specific interview preparation and coding challenge guidance.
  • Emphasize data center operations team culture, cross-functional collaboration, and customer satisfaction measurement.

Professional Standards:

  • Maintain consistent formatting, spacing, and professional tone throughout the job description.
  • Use data center operations, network infrastructure management, and customer support industry terminology appropriately and accurately.
  • Include comprehensive benefits and growth opportunities relevant to data center operations, network infrastructure management, and customer support professionals.
  • Provide actionable insights that give data center operations, network infrastructure management, and customer support candidates a competitive advantage.
  • Focus on data center operations team culture, cross-functional collaboration, and customer satisfaction improvement.

Technical Focus & Portfolio Emphasis:

  • Emphasize data center operations best practices, physical network infrastructure management, and customer support processes.
  • Include specific portfolio requirements tailored to the data center operations discipline and role level.
  • Address data center operations, network infrastructure management, and customer support-specific browser compatibility, accessibility standards, and user experience design principles.
  • Focus on problem-solving methods, performance optimization, and scalable data center operations architecture.
  • Include technical presentation skills and stakeholder communication for data center operations projects.

Avoid:

  • Generic business jargon not relevant to data center operations, network infrastructure management, or customer support roles.
  • Placeholder text or incomplete sections within the job description.
  • Repetitive content across different sections, ensuring each section contains unique information.
  • Non-technical terminology unless relevant to the specific data center operations, network infrastructure management, or customer support role.
  • Marketing language unrelated to data center operations, network infrastructure management, or customer support processes.

Generate a comprehensive, data center operations-focused job description that serves as a valuable resource for candidates seeking data center customer operations, physical network work, and customer support roles in the data center and network infrastructure services industry.

Application Requirements

Candidates must possess Japanese language skills at JLPT N1 level or equivalent and have at least one year of professional experience. Business-level English proficiency is also required.