📍 Job Overview

Job Title: Data Center Customer Operations Engineer
Company: Equinix
Location: Singapore, Singapore
Job Type: On-site
Category: Server Administration, DevOps
Date Posted: June 19, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Manage work orders, perform installations, testing, and troubleshooting, and ensure high customer satisfaction.
Key Skills: Queue management, reporting, installations, cross-connect, testing, troubleshooting, stakeholder partnership, customer management, projects, and training.

📝 Enhancement Note: This role requires a strong focus on customer service, technical problem-solving, and adherence to standard operating procedures.

💻 Primary Responsibilities

📝 Queue Management & Reporting

Review and respond to work order requests, adhering to commitment times.
Escalate and expedite orders to appropriate teams when necessary.
Maintain detailed written records of all work activity and update local asset databases.

🛠 Installations

Rack and stack equipment based on customer equipment tickets.
Support intra-cage infrastructure installations, including fiber trays, ladder racks, and customer equipment.
Perform tape changes and standard operating back-up changes.

🔗 Cross-Connect

Support data center standard operating cross-connect work order requests, including installations, terminations, modifications, and testing.
Ensure standard operating procedures are followed for cable management of coax, fiber, twisted pair copper, and semi-routine intra-building cross-connects.
Learn to install 'across' connect circuits (switched, multiplexed, etc.) under supervision.

🔍 Testing & Troubleshooting

Support standard operating testing and installations of customer assets.
Support standard operating procedures of layer 1 cross-connect certification testing.
Learn non-standard operating testing, such as layer 2 and layer 3 testing, under supervision.

🤝 Stakeholder Partnership

Support operations and security personnel team for breaks or other activities when necessary.
Provide back-up assistance to team members when required.

😊 Customer Management

Ensure timely adherence to following semi-routine execution order requirements.
Deliver a high level of service and an excellent customer experience when interfacing with customers.
Support customers on-site through access control and escorting services.

📊 Projects

Support fulfillment of projects that follow standard operating procedures, working under supervision for projects that deviate from standard procedures.
Support vendors on projects and physical customer audits.

🎓 Training

Complete all assigned training in a timely manner.
Provide support to new hires when needed.

📝 Enhancement Note: This role requires strong communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment.

🎓 Skills & Qualifications

Education: Typically requires at least a Higher Nitec in an IT-related field.

Experience: 1-2 years of equivalent work experience in a related field.

Required Skills:

Hands-on maintenance and troubleshooting of equipment in tight spaces or at height.
Strong customer service skills and ability to work well under pressure.
Proficiency in standard operating procedures and commitment to quality work.
Ability to work independently and as part of a team.

Preferred Skills:

Experience with data center environments and infrastructure.
Familiarity with cross-connect and cable management procedures.
Knowledge of testing and troubleshooting techniques for customer assets.

📝 Enhancement Note: While specific technical skills are not listed, the role requires a strong foundation in IT and a willingness to learn and adapt to new technologies.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in managing work orders and ensuring commitment times.
Showcase problem-solving skills through examples of troubleshooting and testing customer assets.
Highlight customer service skills and ability to deliver high-quality service.

Technical Documentation:

Provide examples of detailed written records and reports from previous roles.
Demonstrate understanding of standard operating procedures and commitment to quality work.

📝 Enhancement Note: While a traditional web portfolio is not required for this role, candidates should be prepared to showcase their technical skills and problem-solving abilities through relevant examples and case studies.

💵 Compensation & Benefits

Salary Range: SGD 3,500 - 4,500 per month (Estimated based on market research and regional adjustments for entry-level server administration roles in Singapore)

Benefits:

Competitive benefits package (Details not provided)
Opportunities for training and professional development

Working Hours: 40 hours per week, with potential for overtime during peak periods.

📝 Enhancement Note: The salary range provided is an estimate based on market research and regional adjustments for entry-level server administration roles in Singapore. Candidates should research the company's benefits package for more detailed information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Equinix is a global data center and interconnection company, providing data center services to over 10,000 companies worldwide.

Company Size: Equinix is a large company with a global presence, employing over 10,000 people worldwide.

Founded: Equinix was founded in 1998 and has since grown to become a leading provider of data center services.

Team Structure:

The Data Center Operations team is responsible for managing the day-to-day operations of Equinix's data centers worldwide.
The team consists of various roles, including Data Center Customer Operations Engineers, Data Center Technicians, and Data Center Managers.
The team works closely with customers, internal teams, and vendors to deliver outstanding service and resolve complex technical issues.

Development Methodology:

Equinix follows standard operating procedures for all data center operations, ensuring consistency and quality in service delivery.
The company emphasizes continuous improvement and encourages employees to suggest improvements to standard operating procedures.

Company Website: Equinix

📝 Enhancement Note: Equinix's global presence and large team size provide opportunities for career growth and development within the company.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level (0-2 years) server administration role, focusing on data center customer operations and support.

Reporting Structure: Reports directly to the Data Center Operations Manager or a similar role within the organization.

Technical Impact: The role has a direct impact on customer satisfaction and the overall performance of Equinix's data centers. The Data Center Customer Operations Engineer is responsible for ensuring that customer assets are properly maintained and that any issues are resolved promptly.

Growth Opportunities:

Gain experience in data center operations and customer support.
Develop technical skills in data center infrastructure, cross-connect, and cable management.
Learn standard operating procedures and best practices for data center management.
Opportunities for career progression within the Data Center Operations team or other departments within Equinix.

📝 Enhancement Note: This role provides an excellent opportunity for individuals interested in pursuing a career in data center operations and customer support. The role offers a solid foundation in data center infrastructure and customer service, with opportunities for career growth and development within the company.

🌐 Work Environment

Office Type: Equinix's data centers are secure, climate-controlled facilities designed to house and protect critical IT infrastructure.

Office Location(s): Singapore, Singapore

Workspace Context:

Data center environments are typically clean, well-lit, and organized, with strict access controls in place.
The role may require working in tight spaces or at height, and candidates should be comfortable with this aspect of the job.
The work environment is fast-paced and demanding, with a focus on delivering high-quality service to customers.

Work Schedule: The role follows a standard work schedule, with potential for overtime during peak periods or when responding to customer issues.

📝 Enhancement Note: The data center work environment can be physically demanding, and candidates should be comfortable with the potential challenges of working in this type of environment.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A phone or video call to discuss the candidate's experience and qualifications for the role.
Technical Assessment: A hands-on assessment of the candidate's technical skills, focusing on their ability to manage work orders, perform installations, and troubleshoot customer assets.
Final Interview: A face-to-face interview with the hiring manager or a panel of interviewers to discuss the candidate's fit for the role and the company culture.

Portfolio Review Tips:

Highlight experience in managing work orders and ensuring commitment times.
Showcase problem-solving skills through examples of troubleshooting and testing customer assets.
Demonstrate customer service skills and ability to deliver high-quality service.

Technical Challenge Preparation:

Familiarize yourself with standard operating procedures for data center operations and customer support.
Brush up on your technical skills in data center infrastructure, cross-connect, and cable management.
Prepare for hands-on assessments that focus on your ability to manage work orders, perform installations, and troubleshooting customer assets.

ATS Keywords: Data center, customer operations, server administration, cross-connect, cable management, testing, troubleshooting, stakeholder partnership, customer management, projects, training.

📝 Enhancement Note: The interview process for this role is likely to focus on the candidate's technical skills and their ability to work well under pressure in a fast-paced environment. Candidates should be prepared to discuss their experience in data center operations and customer support, as well as their problem-solving skills and commitment to quality work.

🛠 Technology Stack & Web Infrastructure

Data Center Technologies:

Equinix's data centers utilize state-of-the-art infrastructure, including cooling systems, power distribution units (PDUs), uninterruptible power supply (UPS) systems, and generators.
The data centers are connected to Equinix's global network, providing customers with high-speed, low-latency connectivity to cloud providers, networks, and other customers.

Server Technologies:

Equinix's data centers house a wide range of customer equipment, including servers, storage systems, and network devices.
The company provides customers with colocation services, allowing them to house their equipment in Equinix's data centers and connect to the company's global network.

Infrastructure Tools:

Equinix uses various tools to manage its data centers and provide customers with remote monitoring and management capabilities.
The company's data centers are monitored 24/7 by on-site staff and remote monitoring tools, ensuring that any issues are detected and resolved promptly.

📝 Enhancement Note: While the specific technologies used by Equinix are not listed, the role requires a strong understanding of data center infrastructure and the ability to work with a wide range of customer equipment.

👥 Team Culture & Values

Data Center Operations Values:

Customer Focus: Equinix places a strong emphasis on customer satisfaction and ensuring that customers' critical IT infrastructure is protected and maintained at all times.
Quality: The company is committed to delivering high-quality service and ensuring that its data centers are operated to the highest standards.
Teamwork: Equinix values collaboration and teamwork, with a focus on working together to deliver outstanding service to customers.
Innovation: The company encourages employees to suggest improvements to standard operating procedures and to continually look for ways to improve the customer experience.

Collaboration Style:

The Data Center Operations team works closely with customers, internal teams, and vendors to deliver outstanding service and resolve complex technical issues.
The team follows standard operating procedures for all data center operations, ensuring consistency and quality in service delivery.
The team encourages collaboration and knowledge-sharing, with a focus on working together to improve the customer experience.

📝 Enhancement Note: Equinix's data center operations team values customer focus, quality, teamwork, and innovation. The team works closely together to deliver outstanding service to customers and continually looks for ways to improve the customer experience.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing work orders and ensuring commitment times in a fast-paced, demanding environment.
Performing installations, testing, and troubleshooting customer assets in tight spaces or at height.
Supporting customers on-site through access control and escorting services.

Learning & Development Opportunities:

Gain experience in data center operations and customer support.
Develop technical skills in data center infrastructure, cross-connect, and cable management.
Learn standard operating procedures and best practices for data center management.
Opportunities for career progression within the Data Center Operations team or other departments within Equinix.

📝 Enhancement Note: This role presents a range of technical challenges and growth opportunities, with a focus on developing technical skills in data center infrastructure and customer support. The role also offers opportunities for career progression within the company.

💡 Interview Preparation

Technical Questions:

Work Order Management: Describe your experience managing work orders and ensuring commitment times. Can you provide an example of a time when you had to escalate or expedite an order?
Installations: Walk us through your experience with rack and stack equipment and intra-cage infrastructure installations. Can you describe a challenging installation you've had to perform in the past?
Testing & Troubleshooting: Explain your approach to testing and troubleshooting customer assets. Can you provide an example of a complex technical issue you've had to resolve in the past?
Customer Management: Describe your approach to customer management and ensuring high levels of customer satisfaction. Can you provide an example of a time when you went above and beyond to ensure a customer was satisfied with your service?

Company & Culture Questions:

Data Center Operations: What do you understand about data center operations, and why are you interested in this role?
Equinix: What do you know about Equinix, and what attracts you to the company?
Customer Focus: How do you ensure that you're always putting the customer first in your work?

Portfolio Presentation Strategy:

Highlight your experience in managing work orders and ensuring commitment times.
Showcase your problem-solving skills through examples of troubleshooting and testing customer assets.
Demonstrate your customer service skills and ability to deliver high-quality service.
Be prepared to discuss your understanding of data center infrastructure and standard operating procedures.