📍 Job Overview

Job Title: Danish-speaking Customer Support Specialist (Travel Industry)
Company: CNX
Location: Estonia (Work-from-Home or Office)
Job Type: Full-Time (Part-Time also available)
Category: Customer Support
Date Posted: July 1, 2025
Experience Level: Entry to Intermediate
Remote Status: Hybrid (Work-from-Home or Office)

🚀 Role Summary

Provide excellent customer service via phone and email in Danish and English.
Handle travel bookings, rebookings, and cancellations for air, rail, and hotel services.
Find solutions for individual customers to ensure a smooth travel experience.
Enjoy the flexibility of working from home or the office in Estonia.

📝 Enhancement Note: This role offers a unique opportunity to work in the travel industry, providing customer support in Danish and English. The hybrid work arrangement allows for a flexible work-life balance.

💻 Primary Responsibilities

Customer Interaction: Handle customer inquiries and complaints via phone and email, ensuring high customer satisfaction.
Travel Booking Management: Assist customers with new bookings, rebookings, and cancellations for various travel services.
Problem-Solving: Find creative solutions to address individual customer needs and ensure a smooth travel experience.
Cross-Selling & Upselling: Identify opportunities to promote additional services or upgrades to enhance the customer's travel experience.

📝 Enhancement Note: While this role primarily focuses on customer support, there is an opportunity to contribute to sales and customer retention through cross-selling and upselling efforts.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Relevant degree or certification in customer service, hospitality, or a related field is a plus.

Experience: Previous customer service experience, preferably in the travel industry, is beneficial but not required.

Required Skills:

Fluency in Danish (native or near-native level)
Good command of English
Strong communication skills (both written and verbal)
Excellent listening and problem-solving skills
Empathy and patience when handling customer inquiries and complaints
Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Preferred Skills:

Previous experience in the travel industry
Familiarity with customer relationship management (CRM) software
Knowledge of various travel services (air, rail, hotel, etc.)
Experience working in a hybrid or remote work environment

📝 Enhancement Note: While previous experience in the travel industry is beneficial, the most important qualities for this role are strong communication skills, empathy, and a customer-focused mindset.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary for this role is 1900 EUR gross per month. This is a competitive salary for a customer support specialist role in Estonia, considering the language requirements and work arrangement.

Benefits:

Bonus up to 250 EUR gross
Additional health insurance
Expenses subsidy of 60 EUR net per month (phone, internet, parking, sports, etc.)
Supportive and fun coworkers

Working Hours: Work in 8.5-hour shifts, Monday to Sunday, from 9 AM till 8 PM. The role offers a flexible work arrangement, allowing employees to choose between working from home or the office in Estonia.

📝 Enhancement Note: The salary and benefits package for this role is competitive for the customer support industry in Estonia, considering the language requirements and work arrangement.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the business process outsourcing (BPO) industry, focusing on customer experience, technology, and business services.

Company Size: The company is a global leader in its industry, employing over 250,000 people across 70 countries. This large company size ensures a diverse and dynamic work environment.

Founded: The company was founded in 1982 and has since grown to become a publicly-traded company listed on the New York Stock Exchange.

Team Structure: The customer support team consists of customer support specialists, team leaders, and managers. The team works collaboratively to ensure high customer satisfaction and continuous improvement.

Development Methodology: The company follows a structured approach to customer support, focusing on customer experience, problem-solving, and continuous improvement. The team uses various tools and technologies to manage customer interactions and track performance.

Company Website: Concentrix

📝 Enhancement Note: The company's large size and global presence provide ample opportunities for career growth and development within the customer support industry.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: This role is an entry to intermediate-level position in the customer support career path. The primary responsibility is to provide excellent customer service and handle travel bookings, rebookings, and cancellations.

Reporting Structure: The customer support specialist reports directly to the team leader or manager, who oversees the day-to-day operations of the customer support team.

Technical Impact: The customer support specialist has a direct impact on customer satisfaction and retention. By providing excellent customer service and addressing customer needs, the specialist contributes to the overall success of the company and its clients.

Growth Opportunities:

Team Leader/Manager: With experience and strong performance, customer support specialists can advance to team leader or manager roles, overseeing the day-to-day operations of the customer support team.
Specialist Roles: Customer support specialists can also specialize in specific areas, such as customer retention, quality assurance, or training and development.
Cross-Functional Roles: As the company operates in various industries, there are opportunities for customer support specialists to transition into other roles, such as sales, marketing, or operations.

📝 Enhancement Note: The career growth opportunities in this role are primarily focused on advancing within the customer support function or transitioning into other roles within the company.

🌐 Work Environment

Office Type: The company offers a hybrid work environment, allowing employees to choose between working from home or the office in Estonia.

Office Location(s): The company has offices in Tallinn (Maakri 19/1) and Tartu (Soola 3). Employees can also choose to work from the comfort of their own home.

Workspace Context:

Home Office: Employees working from home are expected to have a dedicated workspace with a stable internet connection and a suitable working environment.
Office: The company's offices provide a collaborative and supportive work environment, with access to various tools and technologies to manage customer interactions.

Work Schedule: The role requires working in 8.5-hour shifts, Monday to Sunday, from 9 AM till 8 PM. The flexible work arrangement allows employees to choose between working from home or the office in Estonia.

📝 Enhancement Note: The hybrid work environment offers employees the flexibility to choose between working from home or the office, providing a better work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone Interview: A short phone interview to assess communication skills and cultural fit.
Online Test: An online test to evaluate problem-solving skills and customer service aptitude.
Interview: A final interview to discuss the role, company culture, and career growth opportunities.
Background Check: A background check to ensure the candidate meets the company's security and compliance requirements.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords: Customer Service, Danish, English, Travel Industry, Hybrid Work, Customer Support, Problem-Solving, Cross-Selling, Upselling, CRM, BPO

📝 Enhancement Note: The interview process focuses on assessing communication skills, customer service aptitude, and cultural fit. There are no technical challenges or portfolio requirements for this role.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Putting the customer at the center of everything we do.
Integrity: Acting with honesty and transparency in all our interactions.
Respect: Valuing and appreciating the diversity of our customers and colleagues.
Excellence: Striving for continuous improvement and delivering high-quality service.
Accountability: Taking responsibility for our actions and their outcomes.

Collaboration Style:

Cross-Functional Collaboration: Working closely with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience.
Peer-to-Peer Learning: Encouraging knowledge sharing and continuous learning among customer support specialists.
Regular Feedback: Providing regular feedback and recognition to foster a positive and supportive work environment.

📝 Enhancement Note: The customer support team values a customer-focused, collaborative, and continuous learning approach to delivering excellent customer service.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barrier: Overcoming language barriers and communicating effectively with customers in Danish and English.
Time Management: Managing multiple customer interactions simultaneously and prioritizing tasks effectively.
Problem-Solving: Identifying and addressing customer needs and issues creatively and efficiently.

Learning & Development Opportunities:

Language Skills: Improving language skills in Danish and English through regular practice and training.
Product Knowledge: Developing a deep understanding of various travel services and the company's offerings.
Soft Skills: Enhancing communication, problem-solving, and customer service skills through regular training and feedback.

📝 Enhancement Note: The primary challenges in this role revolve around language barriers, time management, and problem-solving. The learning and development opportunities focus on improving language skills, product knowledge, and soft skills.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Be prepared to demonstrate your language skills in Danish and English through role-play scenarios and conversation.
Customer Service Scenarios: Practice handling various customer service scenarios, such as booking changes, cancellations, and complaints.
Problem-Solving: Prepare for problem-solving questions that assess your ability to think critically and find creative solutions.

Company & Culture Questions:

Company Knowledge: Research the company and its offerings to demonstrate your understanding of the business and its values.
Cultural Fit: Prepare for questions that assess your cultural fit and alignment with the company's values.
Career Goals: Reflect on your career goals and how this role can help you achieve them.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: The interview preparation focuses on demonstrating language proficiency, customer service skills, and cultural fit. There is no portfolio presentation strategy for this role.

📌 Application Steps

To apply for this Danish-speaking Customer Support Specialist (Travel Industry) position:

Submit your application through the application link provided in the job listing.
Prepare for the phone interview by practicing your language skills and customer service scenarios.
Complete the online test, focusing on problem-solving and customer service aptitude.
Attend the final interview, prepared to discuss your career goals and alignment with the company's values.
Complete the background check process to ensure you meet the company's security and compliance requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing customer service, communication, and problem-solving skills.
Include customer support methodologies, active listening techniques, and customer experience principles.
Emphasize customer support team dynamics, cross-functional collaboration with sales, marketing, and operations teams.
Address customer support career progression, leadership opportunities, and continuous learning in the customer support function.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and language-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and language proficiency.

Industry Expertise:

Include specific customer support skills, communication techniques, and problem-solving strategies relevant to the role.
Address customer support career progression paths and technical leadership opportunities in customer support teams.
Provide tactical advice for customer service scenarios, language proficiency demonstrations, and interview preparation.
Include customer support-specific interview preparation and problem-solving challenge guidance.
Emphasize customer experience design, customer journey mapping, and customer retention strategies.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and language industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support professionals.
Provide actionable insights that give customer support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement.

Language & Customer Support Emphasis:

Emphasize language proficiency, communication skills, and customer service techniques throughout the job description.
Include specific portfolio requirements tailored to the customer support discipline and role level.
Address language barriers, customer service challenges, and problem-solving methods relevant to the role.
Focus on customer support presentation skills and stakeholder communication for customer projects.

Avoid:

Generic business jargon not relevant to customer support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-customer support terminology unless relevant to the specific customer support role.
Marketing language unrelated to customer support, communication, or customer experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support candidates seeking their next opportunity and preparing for technical interviews in the customer support industry.

Danish-speaking Customer Support specialist (Travel industry)