Danish-speaking Customer Support Agent for Zalando in Chania, Greece

📍 Job Overview

• Job Title: Danish-speaking Customer Support Agent for Zalando in Chania, Greece
• Company: IT Jobs Worldwide
• Location: Chania, Greece
• Job Type: Full-time
• Category: Customer Support
• Date Posted: 2025-06-23
• Experience Level: Entry-level to 2 years
• Remote Status: On-site

🚀 Role Summary

• Handle inbound customer inquiries regarding Zalando orders in Danish and English
• Provide professional and empathetic customer service to ensure a seamless customer journey
• Work in shifts, Monday–Sunday between 09:00–21:00
• Enjoy a full relocation package, free company-provided apartment, and excellent career growth opportunities

📝 Enhancement Note: This role offers an exciting opportunity for native Danish speakers to live and work in beautiful Chania, Greece, while gaining valuable customer support experience with a global leader in customer experience management.

💻 Primary Responsibilities

• Handle inbound customer inquiries via phone and email regarding Zalando orders in Danish and English
• Assist with product questions, returns, and order tracking
• Issue return labels and follow up with refund status
• Guide users on navigating the Zalando website
• Resolve invoice and payment-related questions
• Deliver professional and empathetic customer service
• Ensure a seamless customer journey

📝 Enhancement Note: This role requires strong communication skills, active listening, and the ability to multitask and manage time effectively. Previous customer service experience is preferred but not required.

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience: Entry-level to 2 years of customer service experience preferred but not required

Required Skills:

• Native or near-native level of Danish
• Fluent in English (minimum C1 level)
• Strong soft skills and active listening abilities
• Confident, empathetic, and positive communicator
• Good multitasking and time-management skills
• Comfortable with data entry and using software systems

Preferred Skills:

• Previous customer service experience
• Familiarity with Zalando or similar e-commerce platforms

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €1,200 - €1,500 per month (Gross) - Estimated based on industry standards for entry-level customer support roles in Greece

Benefits:

• Full relocation package: flight, taxi from the airport, and assistance with documentation
• Free company-provided apartment
• Paid training
• In-house doctor and health insurance
• Excellent career growth opportunities
• Modern offices in Chania, Crete
• International team and supportive environment
• Company events, festivals, and employee discounts

🎯 Team & Company Context

🏢 Company Culture

Industry: Customer experience management and contact center services

Company Size: Large (5,000+ employees)

Founded: 1992

Team Structure:

• Multinational team with over 35 languages supported
• Collaborative and inclusive work environment
• Focus on delivering exceptional customer care for leading international brands

Development Methodology:

• Customer-centric approach
• Continuous improvement and training opportunities
• Strong emphasis on employee development and career growth

Company Website: IT Jobs Worldwide

📝 Enhancement Note: The company offers a dynamic and inclusive work environment, providing excellent opportunities for professional growth and development.

📈 Career & Growth Analysis

Customer Support Agent Career Level: Entry-level to 2 years

Reporting Structure: Reports directly to the Team Leader or Supervisor

Technical Impact: Directly impacts customer satisfaction and brand reputation through excellent customer service

Growth Opportunities:

• Progression to Senior Customer Support Agent or Team Leader roles
• Opportunities to specialize in specific product areas or customer segments
• Potential to move into quality assurance, training, or management roles

📝 Enhancement Note: With a large and diverse team, the company offers numerous opportunities for career progression and skill development.

🌐 Work Environment

Office Type: Modern, open-plan office in Chania, Crete

Office Location(s): Chania, Crete, Greece

Workspace Context:

• Collaborative work environment with a multinational team
• Access to modern equipment and software tools
• Opportunities for socializing and team-building events

Work Schedule: Monday–Sunday, 09:00–21:00 (shifts)

📝 Enhancement Note: The company provides a vibrant and multicultural work environment, fostering collaboration and teamwork.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess language skills and customer service aptitude
2. In-depth interview focusing on communication skills, problem-solving, and cultural fit
3. Offer and onboarding process

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords: Customer Support, Danish, English, Multilingual, Inbound, Outbound, Phone, Email, Zalando, E-commerce, Retail, Customer Service, Active Listening, Empathy, Communication, Multitasking, Time Management, Data Entry, Software Systems

📝 Enhancement Note: The interview process focuses on assessing communication skills, cultural fit, and customer service aptitude. Previous customer service experience is preferred but not required.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer-centric approach
• Empathy and active listening
• Professionalism and problem-solving
• Continuous improvement and learning

Collaboration Style:

• Collaborative and inclusive work environment
• Multinational team with over 35 languages supported
• Strong emphasis on employee development and career growth

📝 Enhancement Note: The company fosters a customer-centric and collaborative work environment, promoting employee development and career growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling high call volumes and managing time effectively
• Resolving complex customer issues and escalations
• Adapting to a multicultural work environment and communicating with diverse customers

Learning & Development Opportunities:

• Paid training and ongoing professional development
• Opportunities to specialize in specific product areas or customer segments
• Potential to move into quality assurance, training, or management roles

📝 Enhancement Note: The role offers numerous opportunities for learning and development, with a focus on continuous improvement and career growth.

💡 Interview Preparation

Technical Questions:

• Language proficiency assessment in Danish and English
• Customer service scenario-based questions
• Problem-solving and critical thinking exercises

Company & Culture Questions:

• Understanding of the company's customer-centric approach
• Adaptability to a multicultural work environment
• Interest in personal and professional development

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: The interview process focuses on assessing language skills, customer service aptitude, and cultural fit. Previous customer service experience is preferred but not required.

📌 Application Steps

To apply for this Danish-speaking Customer Support Agent position:

1. Submit your application through the IT Jobs Worldwide job listing
2. Prepare for the phone or video screening by practicing your language skills and customer service scenarios
3. Research the company and its customer-centric approach to demonstrate your understanding and interest in the role
4. Be prepared to discuss your availability for shifts, Monday–Sunday between 09:00–21:00

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.