Customer Technology Advisor Cloud & AI BeNeLux at Kyndryl

📍 Job Overview

Job Title: Customer Technology Advisor - Cloud & AI - BeNeLux
Company: Kyndryl
Location: Brussels, Brussels-Capital Region, Belgium
Job Type: On-site
Category: Technical Sales & Consulting
Date Posted: 2025-07-08
Experience Level: Mid-Senior level (5-10 years)

🚀 Role Summary

Cloud & AI Expertise: Leverage deep knowledge of cloud and AI technologies to drive targeted opportunities and exceed customer expectations.
Consultative Sales: Utilize consultative selling skills to understand customer needs and provide tailored solutions.
Cross-Functional Collaboration: Work closely with Customer Partners, Kyndryl Consult Partners, and internal teams to deliver winning solutions.
Technical Leadership: Demonstrate technical expertise and leadership in cloud and AI domains to build credibility and trust with customers.

📝 Enhancement Note: This role requires a strong balance of technical depth in cloud and AI technologies, as well as exceptional customer-facing skills to drive successful sales outcomes.

💻 Primary Responsibilities

Solution Development: Develop and deliver compelling demonstrations, proof of concepts, and prototypes showcasing Kyndryl's cloud and AI capabilities.
Customer Engagement: Engage with customers to understand their unique business and technical requirements, and provide value-driven solutions.
Pre-Sales Process Leadership: Lead the entire pre-sales process, ensuring quality, compliance, and adherence to Kyndryl best practices.
Relationship Building: Build and nurture relationships with external alliance partners to foster a collaborative environment for joint solutions.
Strategic Thinking: Identify intricate business and technical requirements, and generate winning cross-practice solutions leveraging Kyndryl's extensive capabilities.

📝 Enhancement Note: This role involves a high degree of customer interaction and requires strong communication skills to convey complex technical concepts effectively.

🎓 Skills & Qualifications

Education: Bachelor's degree or Master’s degree in a relevant field.

Experience: 5 years of experience (minimum) selling technical services for multi-industry customers.

Required Skills:

Deep domain knowledge of services offerings and technical solutions in a practice
Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
Prior consultative selling experience
Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications supporting subdomain focus area(s) including: Application Data and AI; Cloud; Core Enterprise and zCloud; Digital Workplace; Network and Edge; Security and Resiliency

Preferred Skills:

Strong technical and business acumen
Exceptional customer-facing skills with an articulate communication style and interpersonal finesse
Strategic thinking and problem-solving abilities
Ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes
Experience working with external alliance partners to co-create joint solutions

📝 Enhancement Note: Candidates should possess a strong combination of technical expertise, business acumen, and exceptional communication skills to excel in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Case studies demonstrating successful cloud and AI projects, highlighting your role and the impact you made on customer outcomes.
Technical presentations showcasing your ability to articulate complex concepts clearly and effectively.
Customer testimonials or success stories that validate your expertise and the value you bring to customers.

Technical Documentation:

Detailed project documentation, including architecture diagrams, technical specifications, and implementation plans.
Code samples or snippets demonstrating your proficiency in relevant cloud and AI technologies.
Performance metrics and optimization techniques used to ensure the success of your projects.

📝 Enhancement Note: As this role focuses on technical sales and consulting, a strong portfolio demonstrating your technical expertise and customer success stories will be crucial for making a positive impression during the interview process.

💵 Compensation & Benefits

Salary Range: €70,000 - €100,000 per year (Based on market research for mid-senior level technical sales roles in Belgium)

Benefits:

Learning opportunities, including certifications from Microsoft, Google, Amazon, and other industry-leading platforms.
Employee well-being programs, focusing on mental, physical, and financial health.
Volunteering and giving platform, allowing employees to donate, start fundraisers, and volunteer for over 2 million non-profit organizations.

Working Hours: Full-time, with flexible hours to accommodate project deadlines and customer needs.

📝 Enhancement Note: The provided salary range is an estimate based on market research for similar roles in Belgium. Actual compensation may vary depending on the candidate's experience, skills, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Kyndryl operates in the technology and professional services industry, focusing on designing, building, managing, and modernizing mission-critical technology systems for various clients.

Company Size: Kyndryl is a large, global organization with a diverse workforce, offering ample opportunities for career growth and collaboration.

Founded: Kyndryl was founded in 2021, following the separation from IBM, and has since established itself as a leading technology services provider.

Team Structure:

The team consists of experienced technical sales and consulting professionals, working closely with Customer Partners, Kyndryl Consult Partners, and internal teams.
The reporting structure is hierarchical, with clear lines of communication and decision-making processes.
Cross-functional collaboration is essential, involving close work with design, marketing, and business teams to deliver comprehensive solutions.

Development Methodology:

Kyndryl employs Agile methodologies for project management, with a focus on iterative development, continuous improvement, and customer satisfaction.
The company emphasizes code review, testing, and quality assurance practices to ensure high-quality deliverables.
Deployment strategies, CI/CD pipelines, and server management are tailored to each client's unique needs and infrastructure.

Company Website: Kyndryl

📝 Enhancement Note: Kyndryl's culture emphasizes innovation, growth, and customer success, providing an ideal environment for technical sales and consulting professionals to thrive.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a strong balance of technical expertise, business acumen, and exceptional communication skills. The primary responsibility is to drive targeted opportunities and exceed customer expectations by leveraging deep domain knowledge and consultative selling techniques.

Reporting Structure: The Customer Technology Advisor reports directly to the Sales or Pre-Sales Manager and works closely with Customer Partners, Kyndryl Consult Partners, and internal teams to deliver winning solutions.

Technical Impact: The role involves significant influence on customer technology decisions, as the advisor is responsible for understanding customer needs and providing tailored solutions that leverage Kyndryl's extensive capabilities.

Growth Opportunities:

Career Progression: With experience and proven success, individuals in this role can advance to senior sales or consulting positions, eventually leading their own teams or specializing in specific domains.
Technical Skill Development: Kyndryl offers learning opportunities, including certifications from industry-leading platforms, to help employees expand their technical skillset and stay up-to-date with the latest trends in cloud and AI technologies.
Leadership Potential: As a trusted advisor, individuals in this role can develop their leadership skills by mentoring junior team members, guiding customers through complex technology decisions, and driving successful project outcomes.

📝 Enhancement Note: Kyndryl's focus on continuous learning and growth provides ample opportunities for professionals to advance their careers and specialize in specific domains within the cloud and AI space.

🌐 Work Environment

Office Type: Kyndryl's office in Brussels is a modern, collaborative workspace designed to foster innovation and cross-functional teamwork.

Office Location(s): Brussels, Belgium

Workspace Context:

The workspace is equipped with state-of-the-art resources, including high-speed internet, advanced collaboration tools, and comfortable workstations.
Multiple monitors and testing devices are available to ensure optimal productivity and performance.
The work environment encourages open communication, knowledge sharing, and continuous learning, with regular team meetings and training sessions.

Work Schedule: Full-time, with flexible hours to accommodate project deadlines and customer needs. The role may require occasional travel to client sites or industry events.

📝 Enhancement Note: Kyndryl's work environment is designed to support the success of its employees, providing them with the tools, resources, and collaborative culture needed to excel in their roles.

📄 Application & Technical Interview Process

Interview Process:

Technical Preparation: Brush up on your cloud and AI technical skills, focusing on the specific domains relevant to the role. Prepare for technical discussions on architecture, solutioning, and customer requirements.
Show-and-Tell: Be ready to demonstrate your ability to showcase Kyndryl's capabilities through engaging demos and compelling presentations that highlight the unique value of the company's offerings.
Customer Fit Assessment: Prepare for questions that assess your understanding of customer needs, business acumen, and ability to build strong, lasting relationships with clients.
Final Evaluation: Be prepared to discuss your technical impact, problem-solving skills, and ability to drive successful project outcomes.

Portfolio Review Tips:

Highlight customer success stories and case studies that demonstrate your ability to drive targeted opportunities and exceed customer expectations.
Showcase your technical expertise through code samples, architecture diagrams, and other relevant artifacts that validate your skills and experience.
Prepare a live demo or presentation that showcases your ability to articulate complex technical concepts clearly and effectively.

Technical Challenge Preparation:

Familiarize yourself with Kyndryl's cloud and AI offerings, as well as the company's unique value proposition in the market.
Practice explaining complex technical concepts in simple, easy-to-understand terms to ensure effective communication with customers and internal teams.
Prepare for questions that assess your ability to identify intricate business and technical requirements, and generate winning cross-practice solutions.

ATS Keywords: (Organized by category)

Cloud Technologies: AWS, Azure, Google Cloud, Multi-cloud, Hybrid cloud, Cloud migration, Cloud-native, Serverless, Containerization, Orchestration, Microservices, IaaS, PaaS, SaaS
AI Technologies: Machine Learning, Deep Learning, Natural Language Processing, Computer Vision, Predictive Analytics, AI-driven applications, AI ethics, AI governance
Technical Sales Skills: Consultative selling, Solution selling, Value-based selling, Customer-centric, Customer success, Customer experience, Customer engagement, Customer relationship management
Soft Skills: Communication, Presentation, Storytelling, Active listening, Empathy, Problem-solving, Strategic thinking, Collaboration, Teamwork, Leadership, Mentoring

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, business acumen, and exceptional communication skills, as well as their ability to build strong, lasting relationships with customers.

🛠 Technology Stack & Web Infrastructure

Cloud Technologies:

AWS, Azure, Google Cloud, Multi-cloud, Hybrid cloud, Cloud migration, Cloud-native, Serverless, Containerization, Orchestration, Microservices, IaaS, PaaS, SaaS

AI Technologies:

Machine Learning, Deep Learning, Natural Language Processing, Computer Vision, Predictive Analytics, AI-driven applications, AI ethics, AI governance

Sales & Collaboration Tools:

CRM (e.g., Salesforce, Microsoft Dynamics), Sales enablement platforms (e.g., Showpad, Seismic), Presentation software (e.g., PowerPoint, Google Slides), Collaboration tools (e.g., Microsoft Teams, Slack)

📝 Enhancement Note: As a Customer Technology Advisor, you will be expected to have a deep understanding of Kyndryl's cloud and AI offerings, as well as the company's unique value proposition in the market. Familiarize yourself with the relevant technologies and be prepared to discuss their applications in customer solutions.

👥 Team Culture & Values

Web Technology Values:

Customer-centric: Prioritize customer success and focus on delivering value-driven solutions that meet the unique needs of each customer.
Innovation-driven: Embrace continuous learning and stay up-to-date with the latest trends in cloud and AI technologies to drive successful project outcomes.
Collaborative: Foster a culture of open communication, knowledge sharing, and teamwork to leverage the collective expertise of the team and deliver exceptional results.
Quality-focused: Maintain high standards for technical excellence, ensuring that Kyndryl's solutions meet the needs of customers and exceed their expectations.

Collaboration Style:

Cross-functional integration: Work closely with design, marketing, and business teams to deliver comprehensive solutions that address the unique business and technical requirements of customers.
Code review culture: Encourage open communication and knowledge sharing to ensure high-quality deliverables and continuous learning.
Peer programming: Collaborate with team members to develop and refine technical solutions, ensuring that they meet Kyndryl's quality standards and customer expectations.

📝 Enhancement Note: Kyndryl's culture emphasizes innovation, growth, and customer success, providing an ideal environment for technical sales and consulting professionals to thrive. The company values collaboration, open communication, and continuous learning, fostering a supportive and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Migration: Develop expertise in cloud migration strategies, helping customers navigate the complexities of moving their workloads to the cloud while minimizing downtime and ensuring optimal performance.
AI Integration: Stay up-to-date with the latest AI technologies and trends, and develop expertise in integrating AI-driven solutions into customer environments to enhance their business processes and drive innovation.
Customer Success: Continuously improve your understanding of customer needs and business objectives, and develop tailored solutions that address their unique challenges and opportunities.

Learning & Development Opportunities:

Technical Skill Development: Leverage Kyndryl's learning opportunities, including certifications from industry-leading platforms, to expand your technical skillset and stay up-to-date with the latest trends in cloud and AI technologies.
Conference Attendance: Attend industry conferences and events to network with peers, learn from experts, and gain insights into emerging trends and best practices in cloud and AI technologies.
Technical Mentorship: Seek guidance from experienced team members and industry experts to develop your technical skills and advance your career in the cloud and AI space.

📝 Enhancement Note: As a Customer Technology Advisor, you will face technical challenges that require a strong balance of technical expertise, business acumen, and exceptional communication skills. By embracing continuous learning and seeking out growth opportunities, you can overcome these challenges and drive successful project outcomes.

💡 Interview Preparation

Technical Questions:

Cloud & AI Fundamentals: Brush up on your cloud and AI technical skills, focusing on the specific domains relevant to the role. Be prepared to discuss cloud migration strategies, AI integration, and other relevant topics.
Solution Architecture: Prepare for questions that assess your ability to design and implement scalable, secure, and efficient cloud and AI solutions that meet customer needs and business objectives.
Problem-solving: Develop your problem-solving skills by practicing real-world scenarios and case studies that mimic the challenges you may face in the role.

Company & Culture Questions:

Kyndryl's Value Proposition: Familiarize yourself with Kyndryl's unique value proposition in the market, and be prepared to discuss how the company's offerings differentiate it from competitors.
Customer-centric Approach: Prepare for questions that assess your understanding of customer needs, business acumen, and ability to build strong, lasting relationships with clients.
Collaboration & Teamwork: Be ready to discuss your experience working in a collaborative environment, and how you have leveraged the collective expertise of your team to drive successful project outcomes.

Portfolio Presentation Strategy:

Customer Success Stories: Highlight customer success stories and case studies that demonstrate your ability to drive targeted opportunities and exceed customer expectations.
Technical Expertise: Showcase your technical expertise through code samples, architecture diagrams, and other relevant artifacts that validate your skills and experience.
Live Demo: Prepare a live demo or presentation that showcases your ability to articulate complex technical concepts clearly and effectively, and highlights the unique value of Kyndryl's cloud and AI offerings.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, business acumen, and exceptional communication skills, as well as their ability to build strong, lasting relationships with customers. By preparing for technical questions, company and culture questions, and developing a strong portfolio presentation strategy, you can demonstrate your qualifications and increase your chances of success in the interview process.

📌 Application Steps

To apply for this Customer Technology Advisor - Cloud & AI - BeNeLux position at Kyndryl:

Tailor Your Resume: Highlight your technical skills, cloud and AI expertise, and customer success stories to demonstrate your qualifications for the role.
Prepare Your Portfolio: Showcase your technical expertise through code samples, architecture diagrams, and other relevant artifacts that validate your skills and experience. Include customer success stories and case studies that highlight your ability to drive targeted opportunities and exceed customer expectations.
Research Kyndryl: Familiarize yourself with Kyndryl's unique value proposition in the market, and be prepared to discuss how the company's offerings differentiate it from competitors. Understand Kyndryl's culture, values, and commitment to customer success.
Practice Your Interview Skills: Brush up on your technical skills, cloud and AI expertise, and customer success stories. Prepare for technical questions, company and culture questions, and develop a strong portfolio presentation strategy to demonstrate your qualifications and increase your chances of success in the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with Kyndryl before making application decisions.

Customer Technology Advisor Cloud & AI BeNeLux