📍 Job Overview

Job Title: Customer Technical Support
Company: Aeronautics
Location: Gan Yavne, Central, Israel
Job Type: On-site, Full-time
Category: Customer Support, Technical Support
Date Posted: July 10, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Manage ongoing relationships with international clients, providing comprehensive technical support.
Solve technical issues, conduct surveys, manage changes and configurations of the product.
Ensure high-quality service to clients worldwide.
Handle risks, investigate incidents, and learn from them to improve services.
Maintain a high level of service orientation and professionalism.

📝 Enhancement Note: This role requires a strong technical background and experience in the aviation field. Experience working with international clients and managing client portfolios is a significant advantage.

💻 Primary Responsibilities

Client Management: Manage ongoing relationships with international clients, providing comprehensive technical support.
Problem Solving: Solve technical issues and find solutions that meet client needs.
Survey Management: Conduct surveys to understand client needs and gather feedback.
Change Management: Manage changes and configurations of the product, ensuring they meet client requirements.
Risk Management: Handle risks, investigate incidents, and learn from them to improve services.
Service Quality: Ensure high-quality service to clients worldwide, maintaining a high level of service orientation and professionalism.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work effectively with international clients.

🎓 Skills & Qualifications

Education: Relevant degree or equivalent experience in a technical field.

Experience: 2-5 years of experience in technical support, preferably in the aviation field. Experience working with international clients is a significant advantage.

Required Skills:

Strong technical background in the aviation field.
Proven problem-solving skills.
Excellent communication skills in Hebrew and English (speaking, reading, writing).
Ability to work effectively with international clients.
Strong service orientation and professionalism.

Preferred Skills:

Experience with risk management and incident investigation.
Familiarity with change management processes.
Knowledge of multiple languages (Russian is a plus).

📝 Enhancement Note: This role requires a strong technical background and experience in the aviation field. Experience working with international clients and managing client portfolios is a significant advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Examples of successful problem-solving in technical support roles.
- Evidence of strong communication skills and ability to work with international clients.
- Demonstrations of risk management and incident investigation skills.
Technical Documentation:
- Documentation of technical support processes and procedures.
- Evidence of continuous learning and improvement in technical skills.

📝 Enhancement Note: This role does not require a traditional web portfolio. Instead, applicants should focus on providing examples of their technical support experience and skills.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be around ₪4,000 - ₪6,000 per month, based on market research for mid-level technical support roles in the Central District of Israel.

Benefits:

Competitive salary package.
Opportunities for professional growth and development.
A dynamic and challenging work environment in the aviation industry.

Working Hours: Full-time, with the possibility of working non-standard hours to accommodate international clients.

📝 Enhancement Note: The salary range provided is an estimate based on market research for mid-level technical support roles in the Central District of Israel. Actual salary may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aeronautics and defense.

Company Size: Medium-sized company with a global presence.

Founded: Not specified.

Team Structure:

The technical support team is responsible for managing client relationships and providing technical support.
The team works closely with other departments, such as engineering and sales, to ensure client needs are met.
The team is led by a manager who oversees day-to-day operations and provides guidance and support to team members.

Development Methodology:

The company uses Agile methodologies to manage projects and ensure client satisfaction.
The technical support team uses a ticketing system to track and manage client issues and requests.
The company encourages continuous learning and improvement, providing opportunities for professional development and growth.

Company Website: Aeronautics Systems

📝 Enhancement Note: The company's website provides more information about its products and services, as well as its commitment to innovation and quality.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level technical support role with opportunities for growth and development.

Reporting Structure: The role reports directly to the technical support manager.

Technical Impact: The role has a direct impact on client satisfaction and the company's reputation. The technical support team plays a crucial role in ensuring that the company's products and services meet client needs and expectations.

Growth Opportunities:

Opportunities for professional development and growth within the technical support team.
Opportunities to take on more responsibilities and advance to a senior role.
Opportunities to work on special projects and initiatives that align with the company's strategic goals.

📝 Enhancement Note: The company offers opportunities for professional growth and development, providing a pathway for technical support professionals to advance their careers.

🌐 Work Environment

Office Type: On-site, with a collaborative and dynamic work environment.

Office Location(s): Gan Yavne, Central District, Israel.

Workspace Context:

The company provides a modern and well-equipped workspace for its employees.
The workspace includes multiple monitors, testing devices, and other tools necessary for effective technical support.
The workspace encourages collaboration and teamwork, with opportunities for cross-functional interaction and learning.

Work Schedule: Full-time, with the possibility of working non-standard hours to accommodate international clients.

📝 Enhancement Note: The company provides a modern and well-equipped workspace that encourages collaboration and teamwork. The work schedule is flexible and accommodates the needs of international clients.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss the role and assess communication skills.
Technical Assessment: A technical assessment to evaluate problem-solving skills and knowledge of the aviation industry.
Behavioral Interview: A behavioral interview to assess service orientation, communication skills, and cultural fit.
Final Interview: A final interview with the hiring manager to discuss the role and make a hiring decision.

Portfolio Review Tips:

Highlight examples of successful problem-solving in technical support roles.
Showcase strong communication skills and ability to work with international clients.
Demonstrate risk management and incident investigation skills.

Technical Challenge Preparation:

Brush up on technical support skills and knowledge of the aviation industry.
Prepare for problem-solving scenarios and be ready to discuss them in detail.
Familiarize yourself with the company's products and services and be ready to discuss them in the interview.

ATS Keywords: (See the "AI Key Skills" section for a comprehensive list of relevant keywords.)

📝 Enhancement Note: The interview process is designed to assess the candidate's technical support skills, communication skills, and cultural fit. The company uses a combination of technical assessments, behavioral interviews, and final interviews to make a hiring decision.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this is a technical support role.

Backend & Server Technologies: Not applicable, as this is a technical support role.

Development & DevOps Tools:

Ticketing system (e.g., Jira Service Management, Zendesk) for tracking and managing client issues and requests.
Collaboration tools (e.g., Microsoft Teams, Slack) for internal communication and teamwork.
Project management tools (e.g., Jira, Asana) for tracking and managing projects and tasks.

📝 Enhancement Note: The company uses a variety of tools to support its technical support team, including ticketing systems, collaboration tools, and project management tools.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Putting the customer first and ensuring their needs are met.
Quality: Delivering high-quality products and services that meet or exceed client expectations.
Innovation: Continuously seeking new and better ways to serve clients and improve processes.
Collaboration: Working together as a team to achieve common goals and objectives.

Collaboration Style:

The technical support team works closely with other departments, such as engineering and sales, to ensure client needs are met.
The team uses a collaborative approach to problem-solving, with regular team meetings and knowledge-sharing sessions.
The team encourages open communication and active listening, with a focus on understanding and addressing client needs.

📝 Enhancement Note: The company's values and collaboration style are focused on customer satisfaction and continuous improvement. The technical support team works closely with other departments to ensure client needs are met and that the company's products and services meet or exceed client expectations.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing client expectations and ensuring client satisfaction in a global market.
Solving technical issues and finding creative solutions to meet client needs.
Working with international clients and navigating cultural differences and time zones.

Learning & Development Opportunities:

Opportunities for professional development and growth within the technical support team.
Opportunities to take on more responsibilities and advance to a senior role.
Opportunities to work on special projects and initiatives that align with the company's strategic goals.

📝 Enhancement Note: The role offers a variety of technical challenges and learning opportunities, providing a pathway for technical support professionals to advance their careers.

💡 Interview Preparation

Technical Questions:

Problem-Solving: Be prepared to discuss problem-solving scenarios and how you would approach them.
Industry Knowledge: Brush up on your knowledge of the aviation industry and be ready to discuss it in the interview.
Technical Support Skills: Be prepared to discuss your technical support skills and how you have used them in previous roles.

Company & Culture Questions:

Customer Focus: Be prepared to discuss how you ensure client satisfaction and meet their needs.
Quality: Be prepared to discuss how you ensure high-quality products and services.
Innovation: Be prepared to discuss how you continuously seek new and better ways to serve clients and improve processes.

Portfolio Presentation Strategy:

Highlight examples of successful problem-solving in technical support roles.
Showcase strong communication skills and ability to work with international clients.
Demonstrate risk management and incident investigation skills.

📝 Enhancement Note: The interview process is designed to assess the candidate's technical support skills, communication skills, and cultural fit. The company uses a combination of technical assessments, behavioral interviews, and final interviews to make a hiring decision.

📌 Application Steps

To apply for this technical support role:

Submit your application through the application link provided on the job listing.
Prepare a portfolio that highlights your technical support experience and skills, including examples of successful problem-solving and risk management.
Research the company and its products and services, and be ready to discuss them in the interview.
Prepare for the technical assessment and be ready to discuss your problem-solving skills and knowledge of the aviation industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and technical support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

תמיכה טכנית Customer Technical Support