📍 Job Overview

Job Title: Customer Support (Zürich und Umgebung, 80-100%, unbefristet)
Company: Skribble
Location: Zürich, Switzerland
Job Type: Full-Time
Category: Customer Support & Happiness
Date Posted: July 31, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: Hybrid (2 office days per week)

🚀 Role Summary

Customer Happiness & Support Specialist responsible for user support and product enhancement through engaging interactions.
Primary point of contact for users, addressing inquiries, troubleshooting issues, and collecting feedback to improve Skribble's e-signing platform.
Collaborative team player who thrives in a dynamic environment, working closely with the product development team to optimize user experience.

📝 Enhancement Note: This role focuses on customer support and happiness, with a strong emphasis on user-centric problem-solving and continuous product improvement.

💻 Primary Responsibilities

User Support: Handle user inquiries and troubleshoot issues via email and phone, ensuring high customer satisfaction.
Product Feedback: Collect and analyze user feedback to identify trends and opportunities for product enhancement.
Problem Solving: Investigate and resolve technical issues, collaborating with the product team to improve the platform.
Communication: Maintain open lines of communication with users, keeping them informed about product updates and new features.
Team Collaboration: Work closely with the customer happiness and support team, as well as other departments, to ensure consistent user experience and satisfaction.

📝 Enhancement Note: This role requires strong communication skills, empathy, and a customer-centric mindset to effectively support users and drive product improvement.

🎓 Skills & Qualifications

Education: Relevant education or training in customer service, communication, or a related field.

Experience: Proven experience (2-5 years) in customer service, ideally in the B2B SaaS sector.

Required Skills:

Languages: Native or near-native proficiency in German and English (written and spoken).
Customer Service: Strong customer service skills, with a focus on active listening and problem-solving.
Communication: Excellent written and verbal communication skills.
Empathy: Ability to understand and address user needs and concerns with empathy and patience.
Adaptability: Quick learner, able to adapt to new tools and processes as needed.
Teamwork: Strong team player, able to collaborate effectively with various departments.

Preferred Skills:

B2B SaaS Experience: Familiarity with B2B SaaS products and customer support best practices.
E-Signing Knowledge: Basic understanding of e-signing processes and technologies.
CRM Experience: Experience with customer relationship management software.

📝 Enhancement Note: While not explicitly stated, experience with CRM software and a basic understanding of e-signing processes would be beneficial for excelling in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Service Experience: Highlight your customer service experience, focusing on problem-solving and user satisfaction.
Communication Skills: Demonstrate your written and verbal communication skills through examples of successful customer interactions.
Feedback Analysis: Showcase your ability to analyze and interpret user feedback to drive product improvement.

Technical Documentation:

Customer Service Metrics: Provide data on customer satisfaction, resolution rates, and other relevant metrics from your previous roles.
Feedback Implementation: Share examples of how you've successfully implemented user feedback to improve products or services.

📝 Enhancement Note: While not explicitly mentioned, providing examples of how you've analyzed and implemented user feedback will strengthen your application and demonstrate your value to the Skribble team.

💵 Compensation & Benefits

Salary Range: CHF 60,000 - 80,000 per year, depending on qualifications, experience, and skills.

Benefits:

Flexible Working: Choose between home office, remote office, or working on-site at the Zürich office.
Personal Development: Regular feedback and continuous learning opportunities in a dynamic environment.
Team Spirit: Join a fast-growing tech company with a supportive and experienced team, committed to fostering a collaborative and inclusive work environment.
Diversity: Be part of a multicultural team that values diversity and encourages open-mindedness.
Purposeful Job: Contribute to a more sustainable future by reducing paper usage and optimizing time management through e-signatures.
Company Culture: Experience a transparent and self-responsible work environment that values open communication and collaboration.

Working Hours: Full-time (40 hours per week), with flexible scheduling options.

📝 Enhancement Note: The salary range provided is based on the job listing and industry standards for customer support roles in the Zürich area.

🎯 Team & Company Context

🏢 Company Culture

Industry: Skribble operates in the tech industry, focusing on digital transformation and e-signing solutions for businesses.

Company Size: Skribble is a growing tech startup, offering a dynamic and collaborative work environment.

Founded: Skribble was founded in 2010, with a mission to simplify and streamline digital signatures and document management.

Team Structure:

Customer Happiness & Support Team: Collaborate with this team to ensure user satisfaction and gather feedback for product improvement.
Product Development Team: Work closely with this team to address user issues, implement feedback, and enhance the Skribble platform.
Cross-Functional Teams: Collaborate with various departments, such as sales, marketing, and operations, to ensure consistent user experience and satisfaction.

Development Methodology:

Agile/Scrum: Skribble follows Agile/Scrum methodologies to manage projects and ensure continuous improvement.
User-Centric Design: Skribble prioritizes user experience and feedback in its product development process.
Continuous Integration/Continuous Deployment (CI/CD): Skribble employs CI/CD pipelines to automate deployment and ensure consistent product quality.

Company Website: Skribble

📝 Enhancement Note: Skribble's company culture emphasizes collaboration, open communication, and user-centric design, which are essential for success in this customer support role.

📈 Career & Growth Analysis

Customer Support Career Level: This role is at the mid-level, focusing on user support, problem-solving, and feedback analysis to drive product improvement.

Reporting Structure: Report directly to the Head of Customer Happiness, collaborating with the customer support team and other departments to ensure user satisfaction and product enhancement.

Technical Impact: Directly influence Skribble's e-signing platform by addressing user issues, collecting feedback, and driving product improvement.

Growth Opportunities:

Career Progression: Advance to senior customer support roles or explore opportunities in product management, user experience design, or other related fields.
Skill Development: Enhance your customer service, communication, and problem-solving skills through regular feedback and continuous learning opportunities.
Leadership Potential: Demonstrate strong performance and leadership skills to take on more responsibilities and mentor junior team members.

📝 Enhancement Note: Skribble offers various growth opportunities for motivated and dedicated customer support professionals looking to advance their careers in the tech industry.

🌐 Work Environment

Office Type: Skribble offers a hybrid work environment, with the option to work from home, a remote office, or the Zürich office.

Office Location(s): Skribble's main office is located in Zürich, Switzerland.

Workspace Context:

Collaborative Workspace: Skribble's office encourages collaboration and open communication, with dedicated spaces for team meetings and brainstorming sessions.
Modern Equipment: Skribble provides modern equipment, including computers, software, and tools, to ensure optimal productivity.
Flexible Work Arrangement: Skribble offers flexible work arrangements, allowing employees to balance their personal and professional lives effectively.

Work Schedule: Full-time (40 hours per week), with flexible scheduling options to accommodate individual needs and preferences.

📝 Enhancement Note: Skribble's hybrid work environment and flexible scheduling options cater to employees seeking a healthy work-life balance while maintaining a strong focus on customer support and product improvement.

📄 Application & Technical Interview Process

Interview Process:

Online Application: Submit your application through Skribble's job portal.
Screening Survey: Complete a short survey (5-10 minutes) to assess your fit for the role.
Culture Fit Interview: Participate in an online interview with someone from the People and Customer Happiness teams to discuss your cultural fit (45 minutes).
Assessment: Complete an assessment as a homework assignment to demonstrate your skills and knowledge.
Technical Fit Interview: Attend an on-site interview with Skribble's Head of Customer Happiness and other team members to discuss your technical fit and cultural alignment (English and German).
Offer and Background Check: If successful, participate in a phone call with someone from the People team to discuss the offer details and complete a background check.

Portfolio Review Tips:

Customer Service Experience: Highlight your customer service experience, focusing on problem-solving and user satisfaction.
Communication Skills: Demonstrate your written and verbal communication skills through examples of successful customer interactions.
Feedback Analysis: Showcase your ability to analyze and interpret user feedback to drive product improvement.

Technical Challenge Preparation:

Customer Service Scenarios: Familiarize yourself with common customer service scenarios and practice handling them professionally and efficiently.
Feedback Analysis: Brush up on your data analysis skills to effectively interpret and present user feedback to the product development team.
Product Knowledge: Research Skribble's e-signing platform and be prepared to discuss its features, benefits, and potential improvements.

ATS Keywords: Customer Service, B2B SaaS, English, German, Problem Solving, Teamwork, Empathy, Communication, User Experience, E-Signing, CRM, Agile, Scrum, CI/CD, Product Improvement.

📝 Enhancement Note: Skribble's interview process focuses on assessing your customer service skills, cultural fit, and technical competence, with a strong emphasis on user-centric problem-solving and product improvement.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

CRM Software: Skribble uses customer relationship management software to track user interactions, issues, and feedback. Familiarity with CRM software is preferred.
Communication Tools: Skribble employs various communication tools, such as email, phone, and chat, to facilitate user interactions. Proficiency in these tools is essential.
Project Management Software: Skribble uses project management software to collaborate with the product development team and ensure consistent product improvement. Familiarity with project management software is beneficial.

📝 Enhancement Note: While not explicitly mentioned, experience with CRM, communication, and project management software will be valuable in this customer support role at Skribble.

👥 Team Culture & Values

Customer Support Values:

User-Centric: Skribble prioritizes user experience and feedback in its product development process. As a customer support professional, you will be the primary point of contact for users, ensuring their satisfaction and driving product improvement.
Empathy: Skribble values empathy and active listening in its customer support team. You will be expected to understand and address user needs and concerns with patience and understanding.
Continuous Improvement: Skribble fosters a culture of continuous improvement, encouraging feedback and regular process optimization. As a customer support professional, you will play a crucial role in driving product enhancement and process improvement.
Collaboration: Skribble emphasizes open communication and collaboration across teams. As a customer support professional, you will work closely with various departments to ensure consistent user experience and satisfaction.

Collaboration Style:

Cross-Functional Integration: Skribble encourages collaboration between customer support, product development, and other departments to ensure consistent user experience and satisfaction.
Code Review Culture: Skribble values open communication and feedback in its product development process. As a customer support professional, you will be expected to provide regular feedback on user issues, trends, and product improvement opportunities.
Knowledge Sharing: Skribble fosters a culture of knowledge sharing and continuous learning. As a customer support professional, you will be encouraged to share your insights and experiences with your team and contribute to the company's overall success.

📝 Enhancement Note: Skribble's customer support values and collaboration style emphasize user-centric problem-solving, open communication, and continuous improvement, which are essential for success in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

User Issues: Address a wide range of user issues, from technical problems to feature requests and feedback, requiring strong problem-solving skills and adaptability.
Volume Management: Manage a high volume of user inquiries and interactions, requiring efficient time management and prioritization skills.
Feedback Analysis: Analyze and interpret user feedback to identify trends and opportunities for product improvement, requiring strong data analysis and communication skills.
Emerging Technologies: Stay up-to-date with emerging e-signing technologies and trends, requiring continuous learning and adaptation.

Learning & Development Opportunities:

Customer Service Training: Enhance your customer service skills through regular training and workshops, focusing on problem-solving, communication, and user experience design.
Product Knowledge: Deepen your understanding of Skribble's e-signing platform and its features, benefits, and potential improvements through regular training and collaboration with the product development team.
Leadership Development: Develop your leadership skills through mentoring, coaching, and team management opportunities, allowing you to take on more responsibilities and drive customer support and product improvement initiatives.

📝 Enhancement Note: Skribble offers various technical challenges and learning opportunities for customer support professionals looking to develop their skills, advance their careers, and drive product improvement in the tech industry.

💡 Interview Preparation

Technical Questions:

Customer Service Scenarios: Prepare for customer service scenarios, demonstrating your ability to handle user inquiries, troubleshoot issues, and provide exceptional customer support.
Feedback Analysis: Brush up on your data analysis skills and be prepared to discuss your approach to analyzing and interpreting user feedback to drive product improvement.
Product Knowledge: Research Skribble's e-signing platform and be ready to discuss its features, benefits, and potential improvements.

Company & Culture Questions:

Company Culture: Familiarize yourself with Skribble's company culture, values, and mission, and be prepared to discuss how you align with these principles.
Customer Support Values: Understand Skribble's customer support values and be ready to discuss how you embody these principles in your work.
User Experience Impact: Prepare to discuss your approach to understanding and addressing user needs and concerns, and how you drive product improvement through user-centric problem-solving.

Portfolio Presentation Strategy:

Customer Service Experience: Highlight your customer service experience, focusing on problem-solving and user satisfaction.
Communication Skills: Demonstrate your written and verbal communication skills through examples of successful customer interactions.
Feedback Analysis: Showcase your ability to analyze and interpret user feedback to drive product improvement.

📝 Enhancement Note: Skribble's interview process focuses on assessing your customer service skills, cultural fit, and technical competence, with a strong emphasis on user-centric problem-solving and product improvement.

📌 Application Steps

To apply for this Customer Support (Zürich und Umgebung, 80-100%, unbefristet) position at Skribble:

Online Application: Submit your application through Skribble's job portal.
Screening Survey: Complete a short survey (5-10 minutes) to assess your fit for the role.
Culture Fit Interview: Participate in an online interview with someone from the People and Customer Happiness teams to discuss your cultural fit (45 minutes).
Assessment: Complete an assessment as a homework assignment to demonstrate your skills and knowledge.
Technical Fit Interview: Attend an on-site interview with Skribble's Head of Customer Happiness and other team members to discuss your technical fit and cultural alignment (English and German).
Offer and Background Check: If successful, participate in a phone call with someone from the People team to discuss the offer details and complete a background check.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Skribble before making application decisions.

Customer Support (Zürich und Umgebung, 80-100%, unbefristet)