📍 Job Overview

Job Title: Customer Support with Spanish
Company: Inetum
Location: Bucharest, Bucureşti, Romania
Job Type: Full-time
Category: Customer Support
Date Posted: 2025-06-11
Experience Level: Entry-level to Associate (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide excellent customer support in Spanish through various channels (phone, chat, incidents, etc.)
Identify and address secondary customer needs to add value and exceed service level agreements
Collaborate with internal teams to resolve customer queries and propose process improvements
Manage customer engagement and interaction, ensuring quality attributes are met and exceeded
Balance customer benefits with business objectives, achieving goals in a timely manner

📝 Enhancement Note: This role focuses on providing high-quality customer support in Spanish, requiring strong communication skills and problem-solving abilities. It offers an opportunity to grow within a customer service environment and contribute to process improvements.

💻 Primary Responsibilities

Customer Interaction: Respond efficiently and effectively to customer queries through all available omni-channels, ensuring service level agreements are met and maintained.
Problem Identification: Identify secondary (possible or hidden) customer needs and attempt to add value accordingly.
Issue Resolution: Follow agreed processes/procedures to raise and resolve customer queries, collaborating with internal teams to facilitate timely issue resolution.
Process Improvement: Propose potential process improvements where applicable to enhance customer support and service quality.
Customer Engagement: Own and manage customer engagement and interaction, ensuring all agreed quality attributes are met and exceeded.
Benefit Balance: Manage the balance of benefits for the customer and the business, achieving goals in a timely manner while providing excellent client service.

📝 Enhancement Note: This role requires a strong focus on customer interaction, problem-solving, and process improvement. Successful candidates will demonstrate excellent communication skills and the ability to manage high-profile customers.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience in a relevant field (e.g., Business, Communications, or a related discipline)

Experience: 0-2 years of experience in a customer service environment, preferably within a contact center or customer service role

Required Skills:

Language Proficiency: Spanish - C2 Speaking Proficiency
Communication Skills: Strong verbal communication skills in Spanish and English
Problem-Solving: High problem-solving skills and ability to learn, seek knowledge, and self-develop
MS Office Proficiency: Proficiency in using MS Office applications (desired)
Customer Management: Ability to present value-added solutions to clients and manage high-profile customers
Goal Orientation: Ability to achieve goals in a timely manner while providing excellent client service

Preferred Skills:

Experience in a multi-system environment
Familiarity with customer service software and tools

📝 Enhancement Note: While the role requires a specific language proficiency and experience level, it also values strong communication skills, problem-solving abilities, and a drive to learn and grow within the customer service environment.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role

Technical Documentation: Not applicable for this role

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 10,000 RON and 15,000 RON per month, based on market research for entry-level customer support positions in Bucharest, Romania.

Benefits:

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Working Hours: Full-time, 40 hours per week, with flexible scheduling to accommodate customer needs

📝 Enhancement Note: The estimated salary range is based on market research for entry-level customer support positions in Bucharest, Romania. Benefits are tailored to support employee growth, wellbeing, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Inetum is a European leader in digital services, focusing on driving digital impact for businesses, public sector entities, and society.

Company Size: Inetum has a team of 27,000 consultants and specialists across 19 countries, with a dense network of sites. This size allows for a diverse and collaborative work environment with opportunities for growth and development.

Founded: Inetum was founded in 1997 and has since grown to generate sales of 2.4 billion euros in 2024.

Team Structure: The customer support team at Inetum consists of dedicated professionals who work collaboratively to provide excellent customer service and support. The team is organized to ensure efficient issue resolution and customer satisfaction.

Development Methodology: Inetum follows Agile methodologies to drive continuous improvement and innovation in its customer support processes. This approach encourages collaboration, adaptability, and a focus on customer needs.

Company Website: https://www.inetum.com/

📝 Enhancement Note: Inetum's company culture emphasizes collaboration, innovation, and a focus on customer needs. Its size and industry leadership provide opportunities for growth and development within the customer support field.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level to associate position within the customer support field. It offers an opportunity to develop strong communication, problem-solving, and customer management skills.

Reporting Structure: The customer support team reports to the Customer Support Manager, who oversees day-to-day operations and provides guidance and support to team members.

Technical Impact: This role has a direct impact on customer satisfaction and experience, contributing to Inetum's overall success in delivering digital services and solutions.

Growth Opportunities:

Career Progression: With experience and strong performance, candidates can advance to more senior customer support roles or explore opportunities in related fields, such as team leadership or quality assurance.
Skill Development: Inetum offers access to foreign language learning platforms, tech learning platforms, and tailored workshops to support employee growth and development.
Process Improvement: Candidates can contribute to process improvements, enhancing customer support and service quality, and demonstrating their value to the organization.

📝 Enhancement Note: This role offers an opportunity to develop essential customer support skills and contribute to process improvements, providing a strong foundation for career growth and development within the customer service field.

🌐 Work Environment

Office Type: Inetum's office environment is designed to foster collaboration, innovation, and employee wellbeing. The workspace is equipped with modern tools and resources to support productivity and growth.

Office Location(s): Bucharest, Romania

Workspace Context:

Collaboration: The workspace encourages collaboration and interaction among team members, facilitating efficient issue resolution and knowledge sharing.
Tools & Resources: The workspace is equipped with the necessary tools and resources to support customer support activities, including customer service software and communication tools.
Flexibility: The work schedule is flexible to accommodate customer needs and ensure timely issue resolution.

Work Schedule: Full-time, with flexible scheduling to accommodate customer needs. The work schedule may include shifts to cover peak customer support hours.

📝 Enhancement Note: Inetum's work environment is designed to support collaboration, innovation, and employee wellbeing, providing a productive and engaging workspace for customer support professionals.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess language proficiency, communication skills, and cultural fit.
Behavioral Interview: A structured interview focusing on problem-solving, customer management, and adaptability.
Role-Play Scenario: A role-play scenario to evaluate customer support skills, issue resolution, and communication effectiveness.
Final Decision: A final decision based on the candidate's performance throughout the interview process.

Portfolio Review Tips: Not applicable for this role

Technical Challenge Preparation: Not applicable for this role

ATS Keywords: Customer Support, Spanish, Communication Skills, Problem-Solving, Customer Management, Issue Resolution, Process Improvement, Collaboration, Agile, Customer Service, Teamwork, Adaptability

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit. There are no technical challenges or portfolio requirements for this role.

🛠 Technology Stack & Web Infrastructure

Technology Stack: Not applicable for this role

Web Infrastructure: Not applicable for this role

📝 Enhancement Note: This role does not require a specific technology stack or web infrastructure knowledge, as it focuses on customer support and communication skills.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Prioritize customer needs and strive to exceed service level agreements.
Collaboration: Work effectively with internal teams to resolve customer queries and improve processes.
Adaptability: Adapt to changing customer needs and feedback to enhance customer support and service quality.
Continuous Learning: Seek knowledge and self-development to improve customer support skills and contribute to process improvements.

Collaboration Style:

Teamwork: Collaborate effectively with internal teams to resolve customer queries and improve processes.
Knowledge Sharing: Share knowledge and best practices with team members to enhance customer support skills and service quality.
Cross-Functional Collaboration: Collaborate with other departments, such as product or engineering, to address customer feedback and improve processes.

📝 Enhancement Note: Inetum's customer support team values a customer-focused, collaborative, and adaptable approach to customer support. Team members are encouraged to seek knowledge and contribute to process improvements to enhance customer support and service quality.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Proficiency: Maintain high-level Spanish language proficiency to effectively communicate with customers.
Customer Management: Manage high-profile customers and balance customer benefits with business objectives.
Process Improvement: Identify and propose potential process improvements to enhance customer support and service quality.
Adaptability: Adapt to changing customer needs and feedback to ensure timely issue resolution and customer satisfaction.

Learning & Development Opportunities:

Language Learning: Access to foreign language learning platforms to improve Spanish language skills or learn new languages.
Tech Learning: Personalized access to tech learning platforms to develop new skills and stay up-to-date with industry trends.
Workshops & Trainings: Tailored workshops and trainings to support employee growth and development in customer support and related fields.
Mentorship: Opportunities for mentorship and guidance from experienced customer support professionals.

📝 Enhancement Note: This role presents technical challenges related to language proficiency, customer management, process improvement, and adaptability. It also offers learning and development opportunities to support employee growth and career progression within the customer support field.

💡 Interview Preparation

Technical Questions: Not applicable for this role

Company & Culture Questions:

Company Knowledge: Demonstrate a strong understanding of Inetum's business, products, and services, and how the customer support role contributes to the organization's success.
Customer Support Experience: Share specific examples of your customer support experience, highlighting your communication skills, problem-solving abilities, and adaptability.
Process Improvement: Describe a time when you identified and proposed a process improvement to enhance customer support and service quality.
Teamwork & Collaboration: Discuss your experience working with internal teams to resolve customer queries and improve processes.

Portfolio Presentation Strategy: Not applicable for this role

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit. There are no technical questions or portfolio requirements for this role.

📌 Application Steps

To apply for this customer support with Spanish position at Inetum:

Submit your application through the application link provided.
Prepare for the phone/video screen by practicing your Spanish language skills and reviewing common customer support scenarios.
Research Inetum's business, products, and services to demonstrate your understanding of the organization and its customer support role.
Prepare for the behavioral interview by reflecting on your customer support experience and identifying specific examples of your communication skills, problem-solving abilities, and adaptability.
Practice your role-play scenario to ensure effective customer support skills and communication effectiveness.
Review the job description and company culture to ensure a strong fit with your skills, experience, and career goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support with Spanish