Customer Support Trainer (Onsite, Brno, Czech + English) at D-ploy

📍 Job Overview

Job Title: Customer Support Trainer (Onsite, Brno, Czech + English)
Company: D-ploy
Location: Brno, Jihomoravský Kraj, Czechia
Job Type: Full-Time
Category: Training & Development
Date Posted: 2025-07-11
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: On-site (Relocation or daily commute required)

🚀 Role Summary

Engage and educate participants using modern training methodologies and tools
Develop and maintain training materials across various formats
Collaborate with operational teams to ensure a smooth handover from training to live environments
Monitor participants' progress and provide feedback for continuous development
Evaluate training outcomes and implement improvements based on feedback and performance metrics

📝 Enhancement Note: This role requires strong communication skills and the ability to manage time effectively. Previous experience in training delivery or soft skills development is an advantage.

💻 Primary Responsibilities

Training Delivery: Conduct engaging and interactive training sessions using modern methodologies and tools
Training Material Development: Create and update training materials in various formats (presentations, manuals, e-learning)
Participant Monitoring: Track participants' progress and provide feedback to support their continuous development
Collaboration with Operational Teams: Work closely with operational teams to ensure a smooth transition from training to live environments
Knowledge Maintenance: Keep up-to-date with client processes, tools, and products
Training Evaluation: Evaluate training outcomes and implement improvements based on feedback and performance metrics

📝 Enhancement Note: This role requires a strong focus on attention to detail and the ability to manage time effectively to prioritize tasks and meet deadlines.

🎓 Skills & Qualifications

Education: A relevant degree or certification in education, training, or a related field is preferred but not required. Previous experience in training delivery or soft skills development is an advantage.

Experience: 0-2 years of experience in training delivery, soft skills development, or a related field is required.

Required Skills:

Strong communication skills, both written and verbal
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
Independent and organized work style with strong attention to detail
Ability to manage time effectively and prioritize tasks
Fluent Czech (C2) and good command of English (B2)
Willingness to work on-site in Brno (relocation or daily commute required)

Preferred Skills:

Previous experience in training delivery or soft skills development
Knowledge of client processes, tools, and products
Familiarity with modern training methodologies and tools

📝 Enhancement Note: While not required, experience in training delivery or soft skills development can provide a strong foundation for success in this role.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. According to Glassdoor, the average salary for a Customer Support Trainer in Brno, Czechia is approximately CZK 35,000 - 45,000 per month (gross). This range is based on market data and may vary depending on the candidate's experience and qualifications.

Benefits:

Meal vouchers (CZK 123.90 in your salary per working day)
Benefit card (CZK 1940 per month)
Performance-based bonuses that recognize and reward your contributions
Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages
Competitive referral bonus program for recommending qualified candidates
A fair and people-centric work environment, supported by transparent corporate governance
Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports
A clear path for career growth within a dynamic, multicultural, and multinational organization

Working Hours: The standard working hours for this role are 40 hours per week, with flexibility for training schedules and participant needs.

📝 Enhancement Note: The salary range provided is an estimate based on market data and may vary depending on the candidate's experience and qualifications. D-ploy offers a comprehensive benefits package to support employee well-being and career growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: D-ploy is a leading IT and Engineering Solutions company with operations worldwide, focusing on delivering innovative and superior services and solutions to numerous industry-leading clients.

Company Size: D-ploy is a medium-sized company with operations throughout the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. This size allows for a dynamic and international work environment with opportunities for career growth.

Founded: The founding date of D-ploy is not specified.

Team Structure:

The training team consists of experienced trainers who deliver engaging and interactive training sessions using modern methodologies and tools
The team works closely with operational teams to ensure a smooth handover from training to live environments
The company encourages collaboration and knowledge sharing among team members and with clients

Development Methodology:

D-ploy uses modern training methodologies and tools to deliver engaging and interactive training sessions
The company values continuous learning and improvement, encouraging trainers to stay up-to-date with client processes, tools, and products
D-ploy fosters a collaborative work environment, with regular team-building events, social activities, and wellness initiatives

Company Website: D-ploy

📝 Enhancement Note: D-ploy is an IT and Engineering Solutions company with a focus on delivering innovative and superior services and solutions to numerous industry-leading clients. The company values collaboration, knowledge sharing, and continuous learning.

📈 Career & Growth Analysis

Customer Support Trainer Career Level: This role is an entry to mid-level position within the training and development field. The primary responsibility is to deliver engaging and interactive training sessions while developing and maintaining training materials. This role provides an opportunity to gain experience in training delivery and develop skills in training material development and evaluation.

Reporting Structure: The Customer Support Trainer reports directly to the Training Manager or a similar role within the company. The training team works closely with operational teams to ensure a smooth handover from training to live environments.

Technical Impact: This role has a direct impact on the effectiveness of training programs and the overall success of the company's clients. By delivering high-quality training sessions and maintaining up-to-date training materials, the Customer Support Trainer helps ensure that clients' employees have the knowledge and skills they need to perform their jobs effectively.

Growth Opportunities:

Training Specialist: As a Customer Support Trainer gains experience and demonstrates proficiency in training delivery, they may advance to a Training Specialist role, which involves more complex training programs and additional responsibilities, such as curriculum development and training needs analysis
Training Manager: With further experience and a proven track record of success, a Customer Support Trainer may progress to a Training Manager role, overseeing the training team and responsible for strategic planning and budget management
Consultant: Customer Support Trainers with strong industry knowledge and expertise may transition into a consulting role, providing guidance and support to clients on training and development strategies and best practices

📝 Enhancement Note: Career progression in the training and development field typically involves advancing to roles with increased responsibility and strategic focus, such as Training Specialist, Training Manager, or Consultant.

🌐 Work Environment

Office Type: D-ploy's office in Brno, Czechia, is a modern and collaborative workspace designed to support teamwork and knowledge sharing. The office is equipped with state-of-the-art training facilities and technology to ensure high-quality training delivery.

Office Location(s): D-ploy's office is located in Brno, Czechia. The office is easily accessible by public transportation, and there are numerous amenities nearby, including restaurants, cafes, and shops.

Workspace Context:

Training Facilities: The office is equipped with state-of-the-art training facilities, including presentation equipment, audio-visual systems, and interactive whiteboards
Collaborative Workspace: The office features an open-plan layout that encourages collaboration and communication among team members and with clients
Client Interaction: D-ploy's clients are international, and the company values daily engagement with clients and colleagues through the use of English and other foreign languages

Work Schedule: The standard working hours for this role are 40 hours per week, with flexibility for training schedules and participant needs. The work schedule may vary depending on training requirements and participant availability.

📝 Enhancement Note: D-ploy's office in Brno, Czechia, is a modern and collaborative workspace designed to support teamwork and knowledge sharing. The office is equipped with state-of-the-art training facilities and technology to ensure high-quality training delivery.

📄 Application & Technical Interview Process

Interview Process:

Application Review: The hiring team will review applications and invite qualified candidates for an initial interview
Initial Interview: The initial interview will focus on the candidate's communication skills, experience in training delivery, and familiarity with Microsoft Office tools
Practical Assessment: Candidates may be required to deliver a short training session or complete a practical assessment to demonstrate their training delivery skills
Final Interview: The final interview will focus on the candidate's cultural fit, motivation, and long-term career goals

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process for this role is designed to evaluate the candidate's communication skills, experience in training delivery, and cultural fit. Candidates should be prepared to demonstrate their training delivery skills through a practical assessment or presentation.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not require a specific technology stack or web infrastructure knowledge as it is not a web development or server administration position.

👥 Team Culture & Values

Training & Development Values:

Engaging Delivery: D-ploy values engaging and interactive training sessions that cater to participants' learning styles and preferences
Continuous Learning: The company encourages trainers to stay up-to-date with client processes, tools, and products, as well as modern training methodologies and tools
Collaboration: D-ploy fosters a collaborative work environment, with regular team-building events, social activities, and wellness initiatives
Performance Focus: The company values performance-based bonuses that recognize and reward trainers' contributions to the success of its clients

Collaboration Style:

Cross-Functional Collaboration: D-ploy encourages collaboration between trainers and operational teams to ensure a smooth handover from training to live environments
Knowledge Sharing: The company values knowledge sharing among team members and with clients to promote continuous learning and improvement
Regular Feedback: D-ploy encourages regular feedback from participants and clients to evaluate training outcomes and implement improvements

📝 Enhancement Note: D-ploy values engaging and interactive training sessions, continuous learning, collaboration, and performance focus in its training and development efforts.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Training Delivery: Delivering engaging and interactive training sessions that cater to participants' learning styles and preferences
Training Material Development: Creating and updating training materials in various formats, ensuring they are accurate, up-to-date, and relevant to participants' needs
Participant Monitoring: Tracking participants' progress and providing feedback to support their continuous development
Training Evaluation: Evaluating training outcomes and implementing improvements based on feedback and performance metrics

Learning & Development Opportunities:

Training Delivery Skills: Developing and refining training delivery skills through regular practice, feedback, and continuous learning
Training Material Development Skills: Enhancing skills in creating and updating training materials in various formats, ensuring they are accurate, up-to-date, and relevant to participants' needs
Participant Monitoring Skills: Improving skills in tracking participants' progress and providing feedback to support their continuous development
Training Evaluation Skills: Developing skills in evaluating training outcomes and implementing improvements based on feedback and performance metrics
Career Progression: Advancing to roles with increased responsibility and strategic focus, such as Training Specialist, Training Manager, or Consultant

📝 Enhancement Note: This role presents technical challenges in training delivery, training material development, participant monitoring, and training evaluation. These challenges provide opportunities for learning and development in the training and development field.

💡 Interview Preparation

Technical Questions:

Training Delivery: Prepare examples of engaging and interactive training sessions you have delivered in the past, highlighting your ability to cater to participants' learning styles and preferences
Training Material Development: Prepare examples of training materials you have created or updated in various formats, demonstrating your ability to ensure they are accurate, up-to-date, and relevant to participants' needs
Participant Monitoring: Prepare examples of how you have tracked participants' progress and provided feedback to support their continuous development
Training Evaluation: Prepare examples of how you have evaluated training outcomes and implemented improvements based on feedback and performance metrics

Company & Culture Questions:

Training Methodologies: Research modern training methodologies and tools used by D-ploy and be prepared to discuss how you would incorporate them into your training sessions
Client Processes: Familiarize yourself with D-ploy's clients and their processes, tools, and products, and be prepared to discuss how you would ensure your training sessions are relevant and valuable to their employees
Company Culture: Research D-ploy's company culture and values, and be prepared to discuss how you would contribute to a collaborative and performance-focused work environment

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: The interview process for this role focuses on evaluating the candidate's training delivery skills, experience, and cultural fit. Candidates should be prepared to provide examples of their training delivery, material development, participant monitoring, and training evaluation skills, as well as their understanding of D-ploy's training methodologies, client processes, and company culture.

📌 Application Steps

To apply for this Customer Support Trainer position:

Submit your application through the application link provided
Customize your resume and cover letter to highlight your relevant experience and skills in training delivery, training material development, participant monitoring, and training evaluation
Prepare for the interview process by researching D-ploy's training methodologies, client processes, and company culture, as well as practicing your training delivery skills and preparing examples of your past experiences
Be prepared to discuss your long-term career goals and how this role fits into your professional development plan

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor every section specifically to the Customer Support Trainer role, emphasizing training delivery, material development, participant monitoring, and training evaluation
Include modern training methodologies, tools, and best practices relevant to the role
Address the role's focus on engaging and interactive training sessions, continuous learning, and performance improvement
Highlight the role's potential for career growth within the training and development field

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about the role's technical responsibilities, career progression, or company culture
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute relevant keywords throughout all sections naturally, focusing on training delivery, material development, participant monitoring, and training evaluation
Provide realistic salary ranges based on location, experience level, and role-specific skills

Industry Expertise:

Include specific training methodologies, tools, and best practices relevant to the role
Address career progression paths and technical leadership opportunities in the training and development field
Provide tactical advice for training delivery, material development, participant monitoring, and training evaluation
Include company-specific context and tactical advice for Customer Support Trainers
Emphasize the role's focus on engaging and interactive training sessions, continuous learning, and performance improvement

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use training and development industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to Customer Support Trainers
Provide actionable insights that give training and development candidates a competitive advantage
Focus on the role's technical responsibilities, career progression, and company culture

Training & Development Focus:

Emphasize engaging and interactive training sessions, continuous learning, and performance improvement
Include specific training methodologies, tools, and best practices relevant to the role
Address the role's focus on training delivery, material development, participant monitoring, and training evaluation
Provide tactical advice for training delivery, material development, participant monitoring, and training evaluation
Include company-specific context and tactical advice for Customer Support Trainers

Avoid:

Generic business jargon not relevant to the Customer Support Trainer role
Placeholder text or incomplete sections
Repetitive content across different sections
Non-technical terminology unless relevant to the specific training and development role
Marketing language unrelated to the Customer Support Trainer's responsibilities and career progression

Generate comprehensive, training and development-focused content that serves as a valuable resource for Customer Support Trainers evaluating career opportunities and preparing for technical interviews in the training and development industry.

Customer Support Trainer (Onsite, Brno, Czech + English)