📍 Job Overview

Job Title: Customer Support Trainer
Company: Concentrix
Location: Brno, Czech Republic
Job Type: Full-time, On-site
Category: Training & Development
Date Posted: June 17, 2025

🚀 Role Summary

Key Responsibilities: Conduct interactive training sessions, monitor participants' progress, prepare training materials, collaborate with operations, maintain up-to-date product knowledge, and evaluate training effectiveness.
Key Skills: Training methodology, communication, critical thinking, time management, teamwork, Microsoft Office, attention to detail, proactive approach.

📝 Enhancement Note: This role focuses on delivering client-focused training to ensure superior workforce preparation, with a strong emphasis on soft skills and communication.

💻 Primary Responsibilities

Training Delivery: Conduct interactive and engaging training sessions using modern educational methods and techniques.
Participant Monitoring: Monitor participants' progress, provide feedback, and recommend improvements.
Material Development: Prepare, modify, and present training materials through various educational methods.
Collaboration: Work closely with operations to ensure a smooth transition from training to the production environment.
Product Knowledge: Proactively maintain up-to-date knowledge of products and processes.
Training Evaluation: Evaluate training effectiveness through feedback analysis, surveys, and implement adjustments.

📝 Enhancement Note: This role requires a proactive approach, attention to detail, and effective time management to ensure high-quality, customer-focused training.

🎓 Skills & Qualifications

Education: Relevant training or education in training methodology or a related field.

Experience: Proven experience in training methodology and soft skills is preferred.

Required Skills:

Excellent communication skills (written and spoken)
Advanced knowledge of Microsoft Office
Independence, proactive approach, attention to detail, and effective time management
Czech language at C2 level and English at B2 level

Preferred Skills:

Experience in training methodology and soft skills
Knowledge of Concentrix products and processes

📝 Enhancement Note: While not explicitly stated, experience in customer support or a related field may be beneficial for this role.

📊 Training Portfolio & Project Requirements

Training Portfolio Essentials:

Demonstrate a track record of successful training delivery, with examples of improved participant performance and positive feedback.
Showcase your ability to adapt training materials to different audiences and learning styles.
Highlight your experience in evaluating training effectiveness and implementing improvements.

Technical Documentation:

Provide examples of training materials, such as presentations, handouts, and guides, demonstrating your ability to create clear and engaging content.
Showcase your understanding of various educational methods and techniques, and how you've applied them in your training sessions.

📝 Enhancement Note: As this role focuses on training delivery and evaluation, a strong portfolio of training materials and positive participant feedback will be crucial.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. However, based on market research and industry standards for training roles in Brno, Czech Republic, the estimated salary range is approximately 35,000 - 45,000 CZK per month (gross).

Benefits:

Meal vouchers (CZK 123.90 in your salary per working day)
Benefit card (CZK 1,940 per month)
Contribution to language courses
Comprehensive initial training (fully covered)
Continuous training and qualification enhancement through Concentrix University
Career development and navigation programs to support professional growth
Transport is free from Malinovské náměstí
Immediate start or upon agreement

Working Hours: Full-time, with standard working hours from Monday to Friday, 8:00 AM to 5:00 PM.

📝 Enhancement Note: While the salary range is not explicitly stated, research indicates that the estimated range is competitive with similar training roles in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Concentrix operates in the business services industry, providing customer experience, technology, and analytics solutions to various clients worldwide. This role is part of their customer support and training division, focusing on ensuring superior workforce preparation.

Company Size: Concentrix is a large, global company with over 250,000 employees across more than 40 countries. This size offers opportunities for career growth and exposure to diverse clients and projects.

Founded: Concentrix was founded in 1982 and has since grown into a leading global business services company.

Team Structure:

The training team consists of trainers at various levels, from entry-level to senior, working collaboratively to deliver high-quality training programs.
The team works closely with operations, client management, and other internal stakeholders to ensure training aligns with business objectives and client needs.

Development Methodology:

Concentrix follows a structured training methodology, with a focus on interactive and engaging learning experiences.
The company emphasizes continuous learning and improvement, with regular training sessions, workshops, and access to online resources.
Trainers are encouraged to stay up-to-date with industry best practices and emerging trends in training and development.

Company Website: Concentrix

📝 Enhancement Note: Concentrix's large, global presence offers numerous opportunities for career growth and exposure to diverse clients and projects.

📈 Career & Growth Analysis

Training Career Level: This role is for a Trainer II, which is an intermediate level position within the training and development career path. Responsibilities include delivering training, evaluating effectiveness, and mentoring junior trainers.

Reporting Structure: The Trainer II reports directly to the Training Manager or a similar role, depending on the specific organizational structure within the company.

Technical Impact: Trainers play a crucial role in ensuring that customer support agents are well-prepared to deliver superior customer experiences. By providing high-quality training, trainers directly impact the performance and satisfaction of customer support teams and, ultimately, the clients they serve.

Growth Opportunities:

Promotion to Senior Trainer: With experience and proven success, trainers can advance to senior roles, taking on more complex training projects, mentoring responsibilities, and potentially leading training teams.
Specialization: Trainers can specialize in specific areas, such as technical training, soft skills development, or leadership training, depending on their interests and the company's needs.
Career Transition: With experience in training and development, professionals can transition into related roles, such as instructional design, e-learning development, or human resources.

📝 Enhancement Note: Concentrix's large, global presence and diverse client base offer numerous opportunities for career growth and development within the training and development field.

🌐 Work Environment

Office Type: The training team operates in a modern, collaborative office environment, with dedicated training facilities and access to the latest training tools and technologies.

Office Location(s): The primary office for this role is located in Brno, Czech Republic, with the option to work on-site or remotely, depending on the company's policies and the trainer's preferences.

Workspace Context:

Training Facilities: The office features dedicated training rooms equipped with audio-visual equipment, whiteboards, and other tools necessary for effective training delivery.
Collaboration Spaces: The office includes open-plan workspaces, meeting rooms, and breakout areas to facilitate collaboration and teamwork.
Technology: Trainers have access to the latest training software, platforms, and tools to create engaging and interactive learning experiences.

Work Schedule: Full-time, with standard working hours from Monday to Friday, 8:00 AM to 5:00 PM. Trainers may be required to work flexible hours to accommodate training sessions and client needs.

📝 Enhancement Note: The modern, collaborative office environment at Concentrix fosters a productive and engaging work experience for trainers.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: The hiring manager will review your resume, focusing on your training experience, soft skills, and language proficiency.
Phone/Video Screen: A brief phone or video call to discuss your training experience, qualifications, and motivation for the role.
On-site Interview: A face-to-face interview at the Concentrix office in Brno, focusing on your training methodology, communication skills, and cultural fit.
Training Demonstration: A practical demonstration of your training delivery skills, using a sample training topic provided by the company.

Portfolio Review Tips:

Highlight your experience in delivering training, with a focus on interactive and engaging learning experiences.
Showcase your ability to adapt training materials to different audiences and learning styles.
Demonstrate your understanding of various educational methods and techniques, and how you've applied them in your training sessions.
Provide examples of positive participant feedback and improved performance metrics resulting from your training programs.

Technical Challenge Preparation:

Familiarize yourself with Concentrix's training methodology and approach to customer support.
Prepare examples of your training delivery skills, focusing on your ability to engage participants and facilitate learning.
Research Concentrix's products and services to demonstrate your understanding of the company and its clients.

ATS Keywords: Training methodology, communication skills, critical thinking, time management, teamwork, Microsoft Office, attention to detail, proactive approach, Czech language, English language, customer support, training delivery, participant monitoring, material development, collaboration, product knowledge, training evaluation.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's training delivery skills, communication abilities, and cultural fit within the Concentrix team.

🛠 Technology Stack & Training Infrastructure

Training Tools & Platforms:

Microsoft Office: Advanced knowledge of Microsoft Office is required for creating training materials, presentations, and other resources.
Learning Management Systems (LMS): Familiarity with LMS platforms, such as SAP Litmos, TalentLMS, or similar tools, is beneficial for delivering and managing training programs.
Audio-Visual Equipment: Experience with audio-visual equipment, such as projectors, speakers, and microphones, is required for effective training delivery.
Training Software: Familiarity with training software, such as Articulate, Adobe Captivate, or similar tools, is beneficial for creating engaging and interactive learning experiences.

📝 Enhancement Note: While not explicitly stated, experience with relevant training tools and platforms is beneficial for this role.

👥 Team Culture & Values

Training Values:

Client Focus: Concentrix places a strong emphasis on delivering high-quality, client-focused training to ensure superior workforce preparation.
Continuous Learning: The company encourages continuous learning and improvement, with regular training sessions, workshops, and access to online resources.
Collaboration: Trainers work closely with operations, client management, and other internal stakeholders to ensure training aligns with business objectives and client needs.
Innovation: Concentrix fosters a culture of innovation, encouraging trainers to stay up-to-date with industry best practices and emerging trends in training and development.

Collaboration Style:

Cross-functional Integration: Trainers collaborate with various internal teams, such as operations, client management, and human resources, to ensure training aligns with business objectives and client needs.
Code Review Culture: While not explicitly stated, a code review culture may be in place to ensure the quality and consistency of training materials and resources.
Knowledge Sharing: Trainers are encouraged to share their knowledge and expertise with their colleagues, contributing to a culture of continuous learning and improvement.

📝 Enhancement Note: Concentrix's training team values client focus, continuous learning, collaboration, and innovation, fostering a productive and engaging work environment for trainers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Diverse Audiences: Trainers must be able to adapt their training delivery and materials to accommodate diverse audiences, with varying levels of knowledge and learning styles.
Rapidly Changing Products: Concentrix works with various clients and industries, requiring trainers to stay up-to-date with new products, features, and best practices.
Large-scale Training: Trainers may be required to deliver training to large groups, necessitating strong presentation and facilitation skills.
Remote Training: With the increasing popularity of remote work, trainers must be comfortable delivering training sessions virtually, using various online platforms and tools.

Learning & Development Opportunities:

Training Certification: Concentrix offers training certification programs, such as the Trainer Certification Program (101/102), to help trainers enhance their skills and advance their careers.
Concentration University: The company provides continuous training and qualification enhancement opportunities through Concentrix University, with access to online resources and workshops.
Mentoring: Trainers have the opportunity to mentor junior trainers, contributing to their professional development and the overall success of the training team.

📝 Enhancement Note: Concentrix's training team faces various technical challenges, such as diverse audiences and rapidly changing products, which offer numerous opportunities for growth and development.

💡 Interview Preparation

Technical Questions:

Training Methodology: Be prepared to discuss your training methodology, including your approach to interactive and engaging learning experiences, participant monitoring, and material development.
Product Knowledge: Demonstrate your understanding of Concentrix's products and services, as well as your ability to quickly learn and adapt to new products and features.
Communication Skills: Showcase your excellent communication skills, both written and spoken, with a focus on your ability to engage participants and facilitate learning.

Company & Culture Questions:

Client Focus: Explain how you ensure that your training programs align with client objectives and business needs.
Continuous Learning: Describe your approach to continuous learning and improvement, both for yourself and the participants in your training sessions.
Collaboration: Discuss your experience working with various internal teams, such as operations, client management, and human resources, to ensure training aligns with business objectives and client needs.

Portfolio Presentation Strategy:

Training Demonstration: Prepare a sample training session, focusing on your ability to engage participants and facilitate learning using interactive and engaging educational methods.
Material Development: Showcase your ability to create clear and engaging training materials, such as presentations, handouts, and guides, using various educational methods and techniques.
Evaluation & Improvement: Demonstrate your understanding of evaluating training effectiveness and implementing improvements based on participant feedback and performance metrics.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's training delivery skills, communication abilities, and cultural fit within the Concentrix team.

📌 Application Steps

To apply for this Customer Support Trainer position:

Submit Your Application: Click on the application link provided in the job listing and complete the online application form.
Tailor Your Resume: Highlight your training experience, soft skills, and language proficiency, focusing on your ability to deliver high-quality, customer-focused training.
Prepare Your Portfolio: Showcase your experience in delivering training, with a focus on interactive and engaging learning experiences, participant monitoring, and material development.
Research the Company: Familiarize yourself with Concentrix's products, services, and training approach to demonstrate your understanding of the company and its clients.
Prepare for the Interview: Review the interview process and technical challenge preparation tips provided in this enhanced job description to ensure you are well-prepared for the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and training industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Training-Specific Focus:

Tailor every section specifically to training roles, with a focus on training methodology, communication skills, and participant engagement.
Include training delivery techniques, participant monitoring strategies, and material development best practices.
Emphasize the trainer's role in evaluating training effectiveness and implementing improvements.
Address the trainer's ability to work with various internal teams, such as operations, client management, and human resources, to ensure training aligns with business objectives and client needs.
Focus on the trainer's ability to adapt to diverse audiences, rapidly changing products, and remote training environments.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about training methodology, communication skills, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute training-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and training specialization.

Industry Expertise:

Include specific training tools, platforms, and techniques relevant to the role.
Address training career progression paths and technical leadership opportunities in training teams.
Provide tactical advice for training portfolio development, live demonstrations, and project case studies.
Include training-specific interview preparation and coding challenge guidance.
Emphasize participant engagement, material development, and evaluation techniques in training.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use training industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to training professionals.
Provide actionable insights that give training candidates a competitive advantage.
Focus on training team culture, cross-functional collaboration, and participant impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize training delivery techniques, participant monitoring strategies, and material development best practices.
Include specific portfolio requirements tailored to the training discipline and role level.
Address the trainer's ability to engage participants, adapt to diverse audiences, and evaluate training effectiveness.
Focus on problem-solving methods, performance optimization, and scalable training architecture.
Include technical presentation skills and stakeholder communication for training projects.

Avoid:

Generic business jargon not relevant to training roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-training terminology unless relevant to the specific training role.
Marketing language unrelated to training delivery, participant engagement, or material development.

Generate comprehensive, training-focused content that serves as a valuable resource for training professionals seeking their next opportunity and preparing for technical interviews in the training industry.

Customer Support Trainer in Brno