Customer Support Team Member at 22Fresno Inc.

📍 Job Overview

Job Title: Customer Support Team Member
Company: 22Fresno Inc.
Location: Fresno, California, United States
Job Type: On-site, Full-Time
Category: Customer Service & Sales Support
Date Posted: June 11, 2025
Experience Level: Entry-level to 2 years of experience
Remote Status: On-site

🚀 Role Summary

Serve as the face of 22Fresno Inc. to current and prospective customers, providing exceptional customer service and sales support.
Collaborate with a diverse team to represent major corporations and provide top-notch customer service to average consumers.
Contribute to increasing customer service metrics, inflating revenue, and expanding market footprint for both 22Fresno Inc. and their clients.

📝 Enhancement Note: This role is ideal for individuals seeking to build a career in customer service and sales, with opportunities for growth and advancement within the company.

💻 Primary Responsibilities

Customer Interaction: Handle all customer service and sales calls, responding to inquiries, concerns, and complaints promptly and professionally.
Product Knowledge: Maintain up-to-date product knowledge to provide accurate assistance and make informed recommendations to customers.
Troubleshooting: Assist customers in troubleshooting technical, customer service, or billing issues, and help resolve any problems they encounter.
Sales Support: Help customers make product choices, place orders, and schedule installations, contributing to the company's sales targets.
Feedback Collection: Gather customer feedback and pass it along to appropriate departments to identify market trends and areas for improvement.

📝 Enhancement Note: This role requires strong communication skills, empathy, and a customer-focused mindset to ensure high-quality service and sales support.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant associate's or bachelor's degree in a related field is a plus.

Experience: Previous experience in customer service or sales is beneficial but not required. Entry-level candidates with a positive attitude and strong interpersonal skills are encouraged to apply.

Required Skills:

Excellent communication skills, both verbal and written
Active listening and problem-solving abilities
Empathy and a customer-focused mindset
Strong conflict resolution skills
Ability to work well in a team and collaborate effectively
Motivation and goal-oriented mindset

Preferred Skills:

Previous experience in customer service or sales
Familiarity with CRM software and customer service tools
Knowledge of the products and services offered by 22Fresno Inc. and their clients

📝 Enhancement Note: While previous experience is not required, candidates with a proven track record in customer service or sales will have an advantage in this role.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role does not require a web portfolio, please focus on preparing a strong resume and cover letter that highlights your customer service and sales skills.

💵 Compensation & Benefits

Salary Range: $46,000 - $56,000 per year (Based on Fresno, California market rates for entry-level customer service and sales roles)

Benefits:

Competitive salary and bonus structure
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for career growth and advancement

Working Hours: Full-time, Monday through Friday, with a flexible schedule that may include evenings and weekends as needed to support customer service and sales efforts.

📝 Enhancement Note: Salary range is based on regional market data for entry-level customer service and sales roles in Fresno, California.

🎯 Team & Company Context

🏢 Company Culture

Industry: 22Fresno Inc. is a client relations firm specializing in customer service and sales support for local accounts on behalf of major corporations.

Company Size: Medium-sized company with a team of dedicated professionals focused on providing exceptional customer service and sales support.

Founded: The company was founded with a mission to increase customer service and satisfaction metrics, inflate revenue, and expand market footprint for both 22Fresno Inc. and their clients.

Team Structure:

Customer Support Team: Responsible for handling customer service and sales calls, providing accurate assessments of client products and services, and addressing customer complaints.
Sales Team: Focused on driving sales and contributing to the company's revenue targets.
Management Team: Oversees daily operations, ensures high-quality service, and supports the growth and development of team members.

Development Methodology:

Customer-focused approach to service and sales
Collaborative team environment with regular training and development opportunities
Goal-oriented mindset with a strong emphasis on performance metrics and continuous improvement

Company Website: www.twentytwofresno.com

📝 Enhancement Note: 22Fresno Inc. values a customer-focused, collaborative, and goal-oriented team culture that prioritizes high-quality service and sales support.

📈 Career & Growth Analysis

Customer Support Team Member: Entry-level to 2 years of experience. Responsible for providing exceptional customer service and sales support to current and prospective customers.

Reporting Structure: Reports directly to the Customer Support Manager or Sales Manager, depending on the specific role and team structure.

Technical Impact: Directly impacts customer satisfaction, sales performance, and overall company success by providing high-quality service and support to customers.

Growth Opportunities:

Sales Representative: Transition to a sales-focused role, driving revenue growth and contributing to the company's sales targets.
Customer Support Supervisor: Develop leadership skills and oversee the day-to-day operations of the customer support team.
Account Manager: Build relationships with clients and ensure their needs are met, driving customer retention and satisfaction.

📝 Enhancement Note: Career growth opportunities within 22Fresno Inc. are based on individual performance, skill development, and a strong commitment to customer service and sales excellence.

🌐 Work Environment

Office Type: On-site, collaborative work environment with a customer-focused culture.

Office Location(s): Fresno, California

Workspace Context:

Collaboration: Open-concept workspace that encourages team interaction and collaboration.
Tools & Equipment: Access to customer service and sales tools, such as CRM software, phones, and computers.
Work-Life Balance: Flexible scheduling to support work-life balance and customer service needs.

Work Schedule: Full-time, Monday through Friday, with a flexible schedule that may include evenings and weekends as needed to support customer service and sales efforts.

📝 Enhancement Note: The work environment at 22Fresno Inc. is designed to foster collaboration, customer focus, and goal-oriented performance.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: Initial conversation to assess communication skills, customer service experience, and cultural fit.
In-Person Interview: Meet with the hiring manager and team members to discuss the role, company culture, and career growth opportunities.
Role-Play Scenario: Demonstrate customer service and sales skills through a role-play scenario, addressing customer concerns and resolving issues.
Final Decision: Hiring manager makes a decision based on the candidate's skills, experience, and cultural fit.

Portfolio Review Tips: N/A (As this role does not require a web portfolio, focus on preparing a strong resume and cover letter that highlights your customer service and sales skills.)

Technical Challenge Preparation: N/A (As this role does not have technical challenges, focus on preparing for customer service and sales scenarios during the interview process.)

ATS Keywords: Customer Service, Sales, Communication, Conflict Resolution, Teamwork, Empathy, Problem Solving, Technical Support, Product Knowledge, Goal Setting, Customer Relations, Client Management, Customer Satisfaction, Sales Support, Customer Experience, Customer Success

📝 Enhancement Note: The interview process for this role focuses on assessing customer service and sales skills, as well as cultural fit and potential for growth within the company.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, there is no technology stack or web infrastructure to consider.

👥 Team Culture & Values

Customer Service Values:

Empathy: Understanding and addressing customer needs and concerns with compassion and patience.
Professionalism: Maintaining a high level of professionalism in all customer interactions, regardless of the situation.
Problem-Solving: Actively listening to customers and working diligently to resolve their issues and concerns.
Continuous Learning: Staying up-to-date with product knowledge and industry best practices to provide accurate and informed assistance to customers.

Collaboration Style:

Teamwork: Working closely with team members to ensure high-quality service and sales support.
Communication: Maintaining open and effective communication with customers, team members, and management.
Feedback: Actively seeking and incorporating feedback from customers and team members to improve performance and drive continuous improvement.

📝 Enhancement Note: 22Fresno Inc. values a customer-focused, collaborative, and goal-oriented team culture that prioritizes high-quality service and sales support.

⚡ Challenges & Growth Opportunities

Customer Service Challenges:

High-Volume Calls: Handling a high volume of customer service and sales calls, maintaining a high level of professionalism and patience.
Difficult Customers: Managing difficult or upset customers, maintaining a calm and composed demeanor, and working diligently to resolve their issues.
Product Knowledge: Staying up-to-date with the latest products, services, and promotions, providing accurate and informed assistance to customers.

Learning & Development Opportunities:

Training Programs: Participating in regular training programs to develop customer service and sales skills, as well as product knowledge.
Mentorship: Seeking guidance and support from experienced team members and managers to grow and develop within the role.
Career Progression: Pursuing career growth opportunities within the company, such as transitioning to a sales-focused role or taking on a leadership position.

📝 Enhancement Note: The challenges and growth opportunities in this role are centered around customer service and sales excellence, with a focus on continuous learning and development.

💡 Interview Preparation

Customer Service & Sales Questions:

Scenario-Based: Prepare for scenario-based questions that focus on customer service and sales skills, such as handling difficult customers, resolving issues, and making product recommendations.
Product Knowledge: Brush up on the products and services offered by 22Fresno Inc. and their clients, being prepared to provide accurate and informed assistance to customers.
Company Culture: Research the company's mission, values, and culture, being prepared to discuss how your skills and experience align with the company's goals and objectives.

Company & Culture Questions:

Cultural Fit: Prepare to discuss your personal values and how they align with the company's mission, values, and culture.
Career Goals: Be prepared to discuss your long-term career goals and how this role fits into your overall career development plan.
Problem-Solving: Demonstrate your problem-solving skills by discussing a challenging customer service or sales situation you've faced in the past and how you resolved it.

📝 Enhancement Note: Interview preparation for this role focuses on customer service and sales skills, product knowledge, and cultural fit, with a strong emphasis on scenario-based questions and problem-solving scenarios.

📌 Application Steps

To apply for this Customer Support Team Member position:

Submit your application through the application link provided.
Resume Optimization: Tailor your resume to highlight your customer service and sales skills, experience, and achievements.
Cover Letter: Write a compelling cover letter that demonstrates your enthusiasm for customer service, sales, and the opportunity to grow within the company.
Interview Preparation: Prepare for the interview process by practicing customer service and sales scenarios, researching the company's mission, values, and culture, and brushing up on your product knowledge.
Follow-Up: After your interview, send a thank-you note to express your appreciation for the opportunity to interview and reiterate your interest in the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Team Member