📍 Job Overview

Job Title: Customer Support - Swedish Speaking
Company: Multilingual International Recruitment Ltd
Location: Qormi, Qormi, Malta
Job Type: Full-Time, Hybrid
Category: Customer Support & Services
Date Posted: 2025-07-08
Experience Level: Entry to Mid-Level
Remote Status: On-site with Hybrid Flexibility

🚀 Role Summary

Provide professional, empathetic, and positive customer support via email in Swedish and English.
Maintain internal communication standards and make informed decisions based on established policies and moderation guidelines.
Contribute to platform safety and user satisfaction in a fast-paced, multicultural environment.
Grow your career within the team, with 50% of managers and specialists starting in this role.

📝 Enhancement Note: This role offers an excellent opportunity for career growth within the company, with a high proportion of internal promotions.

💻 Primary Responsibilities

Customer Communication: Respond to customer queries via email with professionalism, empathy, and positivity.
Internal Communication: Follow internal communication standards and procedures to ensure efficient issue resolution.
Decision Making: Make informed decisions based on established policies and moderation guidelines to maintain platform safety and user satisfaction.
Adaptability: Quickly adapt to new situations and make decisions in a fast-paced environment.
Empathy: Demonstrate natural empathy and commitment to online safety when interacting with customers.

📝 Enhancement Note: Prioritize understanding and addressing customer concerns to ensure user satisfaction and platform safety.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: No prior experience required, but previous customer support, moderation, or online services experience is an advantage.

Required Skills:

Native-level Swedish with a good command of English.
Detail-oriented and dependable, with the ability to work independently.
Quick decision-making skills in a fast-paced environment.
Naturally empathetic and committed to online safety.
Interest in tech, digital marketplaces, or the shared economy (a bonus!).

Preferred Skills:

Prior experience in customer support, moderation, or online services.
Familiarity with online marketplaces and shared economy platforms.

📝 Enhancement Note: While no prior experience is required, candidates with previous customer support or online services experience will have an advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

N/A - This role does not require a portfolio.

Technical Documentation:

N/A - This role does not require technical documentation.

💵 Compensation & Benefits

Salary Range: €1,661.05 gross/month (€1,411 net).

Benefits:

Relocation Support:
- Flight reimbursement up to €200 (after 6-month probation).
- 5 nights hotel accommodation upon arrival, extendable if needed.
Biannual Team Performance Bonus.
Hybrid Work Environment: Home or office-based (Malta).
Work-from-Home Allowance (eligibility applies).
Flexible shift options (no overnight shifts – latest is midnight).
Free transport to the office from select areas in Malta.
Additional Benefits:
- Private health insurance (after probation).
- Free annual eye test and vision care vouchers.
- Discounts on gyms, taxis, and select retail services.
- Refer-a-friend bonus scheme.
- Extra vacation days.
- Free English language lessons.
- Office perks: free fruit, coffee, and tea.
- Professional development & internal career growth.
- Mental health & wellbeing support.
- A fun, inclusive, and culturally diverse work environment.

📝 Enhancement Note: The salary and benefits package is competitive and includes relocation support, making it an attractive offer for international candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Tech, delivering tools and services to online marketplaces globally.

Company Size: Medium to Large (100-1,000 employees).

Founded: Not specified.

Team Structure:

Customer Support & Moderation Team: The backbone of the company, responsible for ensuring platform safety and user satisfaction.
Internal Career Development: 50% of managers and specialists started in the customer support and moderation team.

Development Methodology:

Not specified.

Company Website: mlirecruitment.com

📝 Enhancement Note: The company values internal career growth, with a significant proportion of managers and specialists starting in the customer support and moderation team.

📈 Career & Growth Analysis

Customer Support Role Level: Entry to Mid-Level. This role offers an opportunity to launch or grow your career in customer support and moderation.

Reporting Structure: The customer support and moderation team reports directly to the customer support manager.

Technical Impact: Contribute to platform safety and user satisfaction by providing professional, empathetic, and efficient customer support.

Growth Opportunities:

Internal career growth within the customer support and moderation team.
Potential advancement to managerial or specialist roles within the team.
Opportunities to develop skills in tech, digital marketplaces, or the shared economy.

📝 Enhancement Note: This role offers excellent career growth opportunities, with a high proportion of internal promotions within the customer support and moderation team.

🌐 Work Environment

Office Type: Modern office in Malta, with hybrid work environment options.

Office Location(s): Qormi, Malta.

Workspace Context:

Collaborative workspace with a multicultural team.
Flexible shift options, with no overnight shifts.
Free transport to the office from select areas in Malta.

Work Schedule: Rotational shifts: 07:00–15:30 or 15:30–00:00 (with occasional variations, e.g., 11:00–19:30). Two days off per week. Training period: Monday to Friday, 07:00–15:30 (in-office).

📝 Enhancement Note: The hybrid work environment offers flexibility, allowing employees to work from home or the office in Malta.

📄 Application & Technical Interview Process

Interview Process:

Online application submission.
Phone or video screening to assess language skills and cultural fit.
In-depth interview to discuss customer support experience, problem-solving skills, and adaptability.
Final interview or assessment to evaluate decision-making skills and understanding of online marketplaces or shared economy platforms.

Portfolio Review Tips: N/A - This role does not require a portfolio.

Technical Challenge Preparation: N/A - This role does not involve technical challenges.

ATS Keywords: Customer Support, Swedish Language, English Language, Detail-Oriented, Dependable, Empathy, Online Safety, Tech Interest, Customer Queries, Moderation Guidelines, Platform Safety, User Satisfaction.

📝 Enhancement Note: Familiarize yourself with customer support best practices, online marketplaces, and shared economy platforms to excel in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A - This role does not involve frontend technologies.

Backend & Server Technologies: N/A - This role does not involve backend or server technologies.

Development & DevOps Tools: N/A - This role does not involve development or DevOps tools.

📝 Enhancement Note: This role focuses on customer support and does not require proficiency in specific technologies or tools.

👥 Team Culture & Values

Customer Support Values:

Professionalism: Provide efficient and empathetic customer support.
Empathy: Understand and address customer concerns with care and patience.
Adaptability: Quickly adapt to new situations and make decisions in a fast-paced environment.
Online Safety: Demonstrate a commitment to maintaining platform safety and user satisfaction.

Collaboration Style:

Collaborative workspace with a multicultural team.
Flexible shift options to accommodate various schedules.
Free transport to the office from select areas in Malta.

📝 Enhancement Note: The customer support team values professionalism, empathy, adaptability, and a commitment to online safety, fostering a collaborative and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling a high volume of customer queries efficiently and professionally.
Making informed decisions based on established policies and moderation guidelines.
Adapting to new situations and maintaining platform safety in a fast-paced environment.

Learning & Development Opportunities:

Develop customer support and communication skills.
Gain experience in online marketplaces and shared economy platforms.
Grow your career within the customer support and moderation team.

📝 Enhancement Note: This role offers opportunities to develop customer support skills, gain experience in online marketplaces, and grow your career within the customer support and moderation team.

💡 Interview Preparation

Technical Questions:

Customer support scenarios and problem-solving exercises.
Moderation guidelines and decision-making questions.
Adaptability and quick thinking exercises.

Company & Culture Questions:

Understanding of the company's mission and values.
Familiarity with online marketplaces and shared economy platforms.
Interest in tech, digital marketplaces, or the shared economy.

Portfolio Presentation Strategy: N/A - This role does not require a portfolio.

📝 Enhancement Note: Familiarize yourself with customer support best practices, online marketplaces, and shared economy platforms to excel in the interview process.

📌 Application Steps

To apply for this customer support - Swedish speaking position:

Submit your application through the provided link.
Prepare for a phone or video screening to assess your language skills and cultural fit.
Research the company's mission, values, and online marketplaces or shared economy platforms.
Practice customer support scenarios, problem-solving exercises, and adaptability challenges.
Review moderation guidelines and decision-making processes for online marketplaces or shared economy platforms.

📝 Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Swedish Speaking