Customer Support Swedish Speaking at Multilingual International Recruitment Ltd

📍 Job Overview

Job Title: Customer Support - Swedish Speaking
Company: Multilingual International Recruitment Ltd
Location: Qormi, Southern Region, Malta
Job Type: Hybrid (Malta)
Category: Customer Support
Date Posted: 2025-07-08
Experience Level: Entry Level
Remote Status: On-site/Hybrid

🚀 Role Summary

Provide professional and empathetic customer support in Swedish and English via email
Contribute to platform safety and user satisfaction as part of the customer support and moderation team
Grow your career in a dynamic, multicultural environment with strong internal development opportunities

📝 Enhancement Note: This role offers a unique chance to launch or advance your career in customer support, with a focus on Swedish language skills and a strong emphasis on internal career growth.

💻 Primary Responsibilities

Customer Communication: Respond to customer queries via email with professionalism, empathy, and positivity, ensuring user satisfaction and platform safety
Internal Communication: Follow established communication standards and procedures, maintaining a high level of responsiveness and accuracy
Decision Making: Make informed decisions in line with established policies and moderation guidelines, demonstrating strong problem-solving skills and attention to detail
Team Collaboration: Work closely with the customer support and moderation team to ensure consistent and effective communication with users

📝 Enhancement Note: This role requires strong communication skills, adaptability, and a commitment to online safety, with a focus on providing exceptional customer support in Swedish and English.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant degree programs are a plus but not required

Experience:

Native-level Swedish speaker with a good command of English
Prior experience in customer support, moderation, or online services is an advantage
Detail-oriented, dependable, and able to work independently
Quick to adapt and make decisions in a fast-paced setting
Naturally empathetic and committed to online safety
Interested in tech, digital marketplaces, or the shared economy (a bonus!)

Required Skills:

Excellent written and verbal communication skills in Swedish and English
Strong problem-solving skills and attention to detail
Ability to work independently and manage time effectively
Adaptability and quick decision-making in a fast-paced environment
Empathy and a commitment to online safety

Preferred Skills:

Prior experience in customer support, moderation, or online services
Familiarity with digital marketplaces or the shared economy
Knowledge of CRM software and ticketing systems

📝 Enhancement Note: While prior experience in customer support is an advantage, this role offers extensive training and the opportunity to grow within the company, making it an excellent fit for entry-level candidates.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €1,661.05 gross/month (€1,411 net)

Benefits:

Relocation support: flight reimbursement up to €200 (after 6-month probation), 5 nights hotel accommodation upon arrival, extendable if needed
Biannual team performance bonus
Hybrid work environment: home or office-based (Malta)
Work-from-home allowance (eligibility applies)
Flexible shift options (no overnight shifts – latest is midnight)
Free transport to the office from select areas in Malta
Private health insurance (after probation)
Free annual eye test and vision care vouchers
Discounts on gyms, taxis, and select retail services
Refer-a-friend bonus scheme
Extra vacation days
Free English language lessons
Office perks: free fruit, coffee, and tea
Professional development and internal career growth opportunities
Mental health and wellbeing support
A fun, inclusive, and culturally diverse work environment

📝 Enhancement Note: This role offers a competitive salary and an attractive benefits package, including relocation support and professional development opportunities, making it an appealing choice for Swedish-speaking customer support professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Tech, delivering tools and services to online marketplaces globally

Company Size: Medium (50-249 employees)

Founded: Not specified

Team Structure:

Customer support and moderation team (backbone of the company)
50% of managers and specialists started in this team, demonstrating strong internal career growth opportunities

Development Methodology:

Not specified

Company Website: mlirecruitment.com

📝 Enhancement Note: The company offers a dynamic, multicultural work environment with a strong focus on internal career development, making it an attractive choice for Swedish-speaking customer support professionals seeking growth opportunities.

📈 Career & Growth Analysis

Customer Support Role Level: Entry-level to intermediate, with a focus on Swedish language skills and customer support experience

Reporting Structure: Part of the customer support and moderation team, reporting to the team lead or manager

Technical Impact: Contribute to platform safety and user satisfaction through effective customer communication and decision-making

Growth Opportunities:

Career progression within the customer support and moderation team
Internal development opportunities, with 50% of managers and specialists starting in this team
Professional development and training programs

📝 Enhancement Note: This role offers strong career growth opportunities, with 50% of managers and specialists starting in the customer support and moderation team, demonstrating a clear path for professional development and advancement.

🌐 Work Environment

Office Type: Modern office in Malta, with the flexibility to work from home

Office Location(s): Qormi, Malta

Workspace Context:

Collaborative workspace with a focus on customer support and moderation
Free fruit, coffee, and tea available in the office
Flexible shift options, with no overnight shifts

Work Schedule: Rotational shifts: 07:00–15:30 or 15:30–00:00 (with occasional variations, e.g., 11:00–19:30), with two days off per week and a training period of Monday to Friday, 07:00–15:30 (in-office)

📝 Enhancement Note: The work environment offers a modern office space with flexible shift options and a focus on customer support and moderation, providing a collaborative and engaging workspace for Swedish-speaking customer support professionals.

📄 Application & Technical Interview Process

Interview Process:

Online application submission
Phone or video screening (not specified)
In-person or video interview (not specified)
Final decision and job offer (not specified)

Portfolio Review Tips: N/A (not applicable for this role)

Technical Challenge Preparation: N/A (not applicable for this role)

ATS Keywords: Customer support, Swedish language, English language, detail-oriented, empathy, decision-making, adaptability, online safety, tech interest, digital marketplaces, moderation experience

📝 Enhancement Note: The application process for this role is not specified, but candidates can expect a standard interview process focusing on their communication skills, adaptability, and commitment to online safety.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Professionalism and empathy in customer communication
Attention to detail and strong problem-solving skills
Adaptability and quick decision-making in a fast-paced environment
Commitment to online safety and user satisfaction
Collaboration and teamwork within the customer support and moderation team

Collaboration Style:

Collaborative workspace with a focus on customer support and moderation
Free fruit, coffee, and tea available in the office
Flexible shift options, with no overnight shifts

📝 Enhancement Note: The customer support team values professionalism, empathy, attention to detail, adaptability, and a commitment to online safety, fostering a collaborative and engaging work environment for Swedish-speaking customer support professionals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling a high volume of customer queries via email with professionalism and empathy
Making informed decisions in line with established policies and moderation guidelines
Adapting to a fast-paced environment and managing time effectively

Learning & Development Opportunities:

Professional development and training programs
Internal career growth opportunities, with 50% of managers and specialists starting in the customer support and moderation team
Exposure to a dynamic, multicultural work environment with a strong focus on internal career development

📝 Enhancement Note: This role offers a unique opportunity to grow your career in customer support, with a focus on Swedish language skills and a strong emphasis on internal career growth, professional development, and training programs.

💡 Interview Preparation

Technical Questions:

Not specified (focus on communication skills, adaptability, and commitment to online safety)

Company & Culture Questions:

Not specified (focus on understanding the company's mission, values, and work environment)

Portfolio Presentation Strategy: N/A (not applicable for this role)

📝 Enhancement Note: The interview process for this role is not specified, but candidates can expect a focus on their communication skills, adaptability, and commitment to online safety, with an emphasis on understanding the company's mission, values, and work environment.

📌 Application Steps

To apply for this customer support - Swedish speaking position:

Submit your application through the application link
Prepare for the interview process by practicing your communication skills, demonstrating your adaptability, and showcasing your commitment to online safety
Research the company and its mission to ensure a strong understanding of the role and work environment
Consider the salary, benefits, and career growth opportunities offered by the company

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Swedish Speaking