Customer Support Sr., Veeqo

📍 Job Overview

• Job Title: Customer Support Sr., Veeqo
• Company: Amazon
• Location: Swansea, Wales, United Kingdom
• Job Type: On-site
• Category: Customer Support
• Date Posted: 2025-08-09
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Customer Obsession: Deliver exceptional customer care experience through phone, email, and live chat support.
• Problem Solving: Troubleshoot and resolve customer issues, going the extra mile to satisfy customers.
• Process Improvement: Identify chronic system issues, provide process improvements, and develop internal documentation.
• Teamwork: Collaborate with internal stakeholders and teams to ensure customer satisfaction and service improvements.

📝 Enhancement Note: This role requires a balance of strong communication skills, technical problem-solving, and a customer-centric mindset to excel in a fast-paced, metric-driven environment.

💻 Primary Responsibilities

• Customer Support: Handle high volumes of inbound and outbound calls, emails, and chats, providing timely and accurate solutions to customer inquiries.
• Customer Satisfaction: Build sustainable relationships with customers by demonstrating empathy, active listening, and a genuine passion for their needs.
• Product Guidance: Troubleshoot and provide product guidance and support to Veeqo sellers and vendors.
• Process Documentation: Document processes, trends, and best practices to improve customer support and service quality.
• Team Collaboration: Work with internal stakeholders and teams to ensure customer satisfaction and service improvements.

📝 Enhancement Note: This role demands a proactive approach to problem-solving, with a focus on identifying trends and driving process improvements to enhance the customer experience.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience in a relevant field.

Experience: 2-5 years of experience in a customer service environment, with a strong preference for experience in e-commerce or retail.

Required Skills:

• Advanced proficiency in local language (written and verbal)
• Excellent listening and communication skills
• Strong problem-solving skills and data analytics experience
• Proficiency in MS Office suite (Word, Excel, Outlook)
• Ability to work in a metric-driven environment with high productivity and quality standards

Preferred Skills:

• Business acumen in e-commerce and retail
• Experience working in a contact center environment
• Familiarity with CRM software and customer support tools

📝 Enhancement Note: Candidates with experience in e-commerce or retail customer support may have a competitive advantage in this role, given the industry-specific context of Veeqo's services.

📊 Web Portfolio & Project Requirements (N/A - Customer Support Role)

💵 Compensation & Benefits

Salary Range: £22,000 - £28,000 per annum (based on regional market research for mid-level customer support roles in the United Kingdom)

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development within Amazon
• Access to Amazon's employee discount program
• Comprehensive health, dental, and vision insurance plans

Working Hours: 40 hours per week, with a five-day shift pattern from Monday through Friday, and Saturday and Sunday as rest days.

📝 Enhancement Note: The salary range provided is an estimate based on regional market research for mid-level customer support roles in the United Kingdom. Actual salary may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and retail technology

Company Size: Large (1+ million employees)

Founded: 1994

Team Structure:

• Customer Support team, consisting of first-line support agents and team leads
• Cross-functional collaboration with various internal stakeholders, such as product, engineering, and sales teams

Development Methodology:

• Agile/Scrum methodologies for continuous improvement and service quality enhancement
• Regular team huddles to share updates, seek peer support, and receive important announcements from management

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's customer-centric culture and focus on continuous improvement make it an ideal environment for customer support professionals seeking to grow and develop their skills.

📈 Career & Growth Analysis

Customer Support Career Level: Mid-level (2-5 years of experience)

Reporting Structure: Reports directly to the Customer Support Team Lead or Manager

Technical Impact: Directly influences customer satisfaction and service quality through effective problem-solving, process improvement, and documentation efforts.

Growth Opportunities:

• Progression to a Team Lead or Manager role within the Customer Support team
• Transition to a different customer support role or function within Amazon, such as Technical Support or Customer Experience
• Opportunities for career development and growth within Amazon's broader organization

📝 Enhancement Note: This role offers numerous growth opportunities within Amazon's vast organization, allowing customer support professionals to develop their skills and advance their careers.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on employee comfort and productivity

Office Location(s): Swansea, Wales, United Kingdom

Workspace Context:

• Collaborative workspace with dedicated ticket-handling time and project work to balance immediate customer support and long-term service improvements
• Access to necessary tools and resources to effectively perform job duties and meet productivity and quality targets

Work Schedule: Five-day shift pattern from Monday through Friday, with Saturday and Sunday as rest days.

📝 Enhancement Note: Amazon's work environment fosters a collaborative and innovative culture, with a focus on employee well-being and growth.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and cultural fit
2. In-depth behavioral and situational interviews to evaluate problem-solving skills, customer focus, and adaptability
3. Final interview with the hiring manager or team lead to discuss career growth and expectations

Portfolio Review Tips: (N/A - Customer Support Role)

Technical Challenge Preparation: (N/A - Customer Support Role)

ATS Keywords:

• Customer Service
• Problem Solving
• Data Analytics
• Technical Support
• Communication
• Empathy
• MS Office
• Team Collaboration
• Process Improvement
• Training
• Relationship Building
• Product Guidance
• Time Management
• Multitasking
• Attention to Detail
• Customer Satisfaction

📝 Enhancement Note: Applicants should focus on demonstrating their strong communication skills, problem-solving abilities, and customer-centric mindset throughout the interview process.

🛠 Technology Stack & Web Infrastructure (N/A - Customer Support Role)

👥 Team Culture & Values

Customer Support Values:

• Customer Obsession: Genuine empathy and passion for customer needs, delivering an exceptional customer care experience with every contact
• Ownership: Take responsibility for every customer interaction and drive proactive problem-solving
• Bias for Action: Make decisions and take calculated risks to improve customer support and service quality
• Frugality: Focus on efficiency and cost-effectiveness in customer support processes and workflows

Collaboration Style:

• Cross-functional collaboration with various internal stakeholders and teams
• Regular team huddles to share updates, seek peer support, and receive important announcements from management
• A culture of continuous improvement and learning, with a focus on driving process improvements and enhancing customer support and service quality

📝 Enhancement Note: Amazon's customer support team values foster a customer-centric culture, with a focus on continuous improvement and driving process enhancements to deliver exceptional customer care experiences.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing high volumes of inbound and outbound calls, emails, and chats in a timely manner
• Troubleshooting and resolving complex customer issues, even in challenging environments
• Identifying chronic system issues and providing process improvements and recommendations

Learning & Development Opportunities:

• Opportunities for career growth and development within Amazon's vast organization
• Access to training and development resources to enhance customer support skills and knowledge
• Exposure to various internal stakeholders and teams, fostering a well-rounded understanding of Amazon's business and operations

📝 Enhancement Note: This role presents numerous challenges and growth opportunities for customer support professionals seeking to develop their skills and advance their careers within Amazon's organization.

💡 Interview Preparation

Technical Questions:

• Describe a time when you had to handle a difficult customer and how you resolved the issue.
• How do you approach identifying trends and driving process improvements in customer support?
• Can you walk us through your experience with data analytics and how you've used it to improve customer support and service quality?

Company & Culture Questions:

• How do you stay organized and manage your time when handling high volumes of customer inquiries?
• Can you provide an example of a time when you went above and beyond to satisfy a customer's needs?
• How do you approach working in a metric-driven environment with high productivity and quality standards?

Portfolio Presentation Strategy: (N/A - Customer Support Role)

📝 Enhancement Note: Applicants should focus on demonstrating their strong communication skills, problem-solving abilities, and customer-centric mindset throughout the interview process, using specific examples and anecdotes to illustrate their experiences and qualifications.

📌 Application Steps

To apply for this customer support role at Amazon:

• Submit your application through the provided link
• Tailor your resume to highlight your customer support experience, problem-solving skills, and data analytics background
• Prepare for the interview process by practicing common customer service scenarios and brushing up on your knowledge of Amazon's products and services
• Research Amazon's company culture and values to demonstrate your fit and enthusiasm for the role

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.