📍 Job Overview

Job Title: Customer Support Specialist (W/M/D)
Company: KreiseL Electric GmbH
Location: Rainbach im Mühlkreis, Upper Austria, Austria
Job Type: Full-Time, Hybrid
Category: Technical Support
Date Posted: 2025-06-26
Experience Level: 0-2 years
Remote Status: On-site with hybrid options

🚀 Role Summary

Key Responsibilities: Handle customer complaints, serve as the primary contact for technical inquiries, analyze errors, collaborate with internal departments, and maintain documentation.
Key Skills: Technical problem-solving, communication, teamwork, organization, MS Office proficiency, German and English language proficiency.
📝 Enhancement Note: This role requires a strong customer focus, technical aptitude, and the ability to work effectively in a team environment.

💻 Primary Responsibilities

Customer Support: Handle customer complaints from acceptance to resolution, serving as the primary contact for technical inquiries.
Error Analysis: Conduct initial analyses of errors and problems in the HV systems domain.
Collaboration: Work closely with internal departments to resolve complex software issues.
Documentation: Create, maintain, and further develop reports, protocols, and documentation.
Organizational Support: Assist technical colleagues with organizational tasks.

🎓 Skills & Qualifications

Education: Completed technical education in fields such as electrical engineering, mechanical engineering, or mechatronics.

Experience: Ideally, some prior experience in a similar role, but not strictly required.

Required Skills:

Strong communication skills in German and English
Technical problem-solving abilities
Hands-on mentality and competent demeanor
Organizational skills and teamwork capabilities
Proficiency in MS Office

Preferred Skills:

Experience in a similar role
Familiarity with HV systems

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate problem-solving skills through case studies or projects showcasing error analysis and resolution.
Highlight communication skills through examples of customer interactions or team collaborations.
Showcase organizational skills through examples of project management or documentation maintenance.

Technical Documentation:

Provide examples of reports, protocols, or documentation created and maintained in previous roles.
Explain the process of analyzing errors and collaborating with internal departments to resolve issues.

💵 Compensation & Benefits

Salary Range: The minimum salary for this position is €36,000 per year. The actual salary will be determined based on individual skills, experiences, and qualifications.

Benefits:

Comprehensive onboarding with a personal buddy and a meet-and-greet with the management
Flexible working hours and remote work options
Modern and dynamic work environment, multicultural teams, and a "du" culture
Opportunities for further education and room for personal ideas
Cafeterias with discounted lunch, free parking with charging stations for electric cars, anniversary gifts, company events, employee discounts, and health programs

Working Hours: 40 hours per week, with flexible hours and remote work options available.

🎯 Team & Company Context

Company Culture:

Industry: Electrical engineering and manufacturing
Company Size: Medium-sized company with around 1,000 employees
Founded: 1919
Team Structure: The customer support team works closely with technical departments and serves as the primary point of contact for customers. The team consists of experienced professionals who value a hands-on mentality and competent demeanor.
Development Methodology: The company follows a structured approach to problem-solving, with a focus on initial error analysis and collaboration with internal departments to resolve complex issues.

Company Website: Kreisel Electric GmbH

📝 Enhancement Note: KreiseL Electric GmbH is a well-established company in the electrical engineering and manufacturing industry, with a strong focus on customer satisfaction and technical excellence.

📈 Career & Growth Analysis

Technical Impact: The Customer Support Specialist role has a significant impact on customer satisfaction and the company's reputation. By effectively handling customer complaints and resolving technical issues, the role contributes to the overall success of the company.

Growth Opportunities:

Career Progression: With experience and demonstrated skills, there may be opportunities to move into more senior roles within the customer support or technical teams.
Technical Skill Development: The role provides opportunities to develop technical skills in HV systems and software troubleshooting.
Leadership Potential: Strong performance in this role could lead to opportunities in team leadership or management positions.

📝 Enhancement Note: Career growth opportunities in this role are largely dependent on the individual's performance, initiative, and the company's specific needs.

🌐 Work Environment

Office Type: Modern and dynamic office environment with a focus on collaboration and teamwork.

Office Location(s): Rainbach im Mühlkreis, Upper Austria, Austria

Workspace Context:

Collaborative Environment: The office encourages cross-functional collaboration between different departments, fostering a culture of knowledge-sharing and teamwork.
Technical Infrastructure: The office is equipped with modern tools and software to support the team's work, including MS Office and other relevant applications.
Work-Life Balance: The company offers flexible working hours and remote work options to support a healthy work-life balance.

Work Schedule: Standard full-time working hours with flexible options for remote work and adjusted schedules as needed.

📝 Enhancement Note: The work environment at KreiseL Electric GmbH is designed to support collaboration, knowledge-sharing, and a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A phone or video call to discuss the role, qualifications, and expectations.
Technical Assessment: A hands-on task or case study to evaluate problem-solving skills and technical aptitude.
Behavioral Interview: A conversation to assess communication skills, teamwork, and cultural fit.
Final Decision: A discussion with the hiring manager and team members to make a final hiring decision.

Portfolio Review Tips:

Highlight problem-solving skills through case studies or projects showcasing error analysis and resolution.
Demonstrate communication skills through examples of customer interactions or team collaborations.
Showcase organizational skills through examples of project management or documentation maintenance.

Technical Challenge Preparation:

Familiarize yourself with the company's products and services.
Brush up on your technical skills, particularly in HV systems and software troubleshooting.
Prepare examples of your problem-solving skills and customer support experiences.

ATS Keywords: Customer Support, Technical Problem Solving, Communication Skills, Teamwork, Organization Skills, MS Office Proficiency, German Language Proficiency, English Language Proficiency, HV Systems, Software Troubleshooting

📝 Enhancement Note: The interview process at KreiseL Electric GmbH is designed to evaluate both technical skills and cultural fit, with a focus on problem-solving, communication, and teamwork.

🛠 Technology Stack & Web Infrastructure

Relevant Technologies:

MS Office (Word, Excel, PowerPoint)
Customer Relationship Management (CRM) software (specific software not mentioned)
HV systems and software troubleshooting tools (specific tools not mentioned)

📝 Enhancement Note: While the role does not explicitly mention specific technologies, it is implied that the successful candidate will be proficient in MS Office and familiar with HV systems and software troubleshooting tools.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Prioritize customer satisfaction and handle complaints professionally and efficiently.
Technical Competence: Demonstrate a strong understanding of HV systems and software troubleshooting.
Communication: Maintain clear and effective communication with customers and internal departments.
Teamwork: Collaborate effectively with internal departments to resolve complex issues.

Collaboration Style:

Cross-Functional Collaboration: Work closely with technical departments to resolve complex software issues.
Knowledge Sharing: Share technical knowledge and best practices with team members and other departments.
Continuous Learning: Stay up-to-date with the latest developments in HV systems and software troubleshooting.

📝 Enhancement Note: KreiseL Electric GmbH values a customer-focused, technically competent, and collaborative team culture, with a strong emphasis on knowledge-sharing and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

HV Systems Complexity: Navigate the complexities of HV systems and software to effectively troubleshoot and resolve issues.
Customer Expectations: Manage customer expectations and provide timely and effective solutions to their complaints.
Team Dynamics: Work effectively with internal departments to resolve complex software issues and maintain a positive team culture.

Learning & Development Opportunities:

Technical Skill Development: Enhance your understanding of HV systems and software troubleshooting through hands-on experience and continuous learning.
Leadership Development: Develop your leadership skills through teamwork and collaboration with internal departments.
Career Progression: Demonstrate strong performance and initiative to pursue career growth opportunities within the company.

📝 Enhancement Note: The Customer Support Specialist role at KreiseL Electric GmbH presents technical challenges and learning opportunities that can drive personal and professional growth.

💡 Interview Preparation

Technical Questions:

HV Systems: Be prepared to discuss your understanding of HV systems and how you approach troubleshooting and resolution.
Software Troubleshooting: Demonstrate your problem-solving skills and experience with software troubleshooting.
Customer Support: Provide examples of your customer support experiences and how you handle challenging situations.

Company & Culture Questions:

Company Knowledge: Show your understanding of KreiseL Electric GmbH's products, services, and company culture.
Team Dynamics: Discuss your experience working in a team environment and how you collaborate with others to achieve common goals.
Problem-Solving: Describe your approach to problem-solving and how you apply it in a customer support context.

Portfolio Presentation Strategy:

Case Studies: Present case studies or projects that demonstrate your problem-solving skills and customer support experiences.
Error Analysis: Walk through your process of analyzing errors and collaborating with internal departments to resolve complex issues.
Communication: Highlight your communication skills through examples of customer interactions or team collaborations.

📝 Enhancement Note: The interview process at KreiseL Electric GmbH is designed to evaluate both technical skills and cultural fit, with a focus on problem-solving, communication, and teamwork. By preparing thoroughly and demonstrating your understanding of the company and the role, you can increase your chances of success.

📌 Application Steps

To apply for this Customer Support Specialist (W/M/D) position at KreiseL Electric GmbH:

Submit your application through the provided application link.
Tailor your resume and portfolio to highlight your problem-solving skills, customer support experiences, and technical proficiency in HV systems and software troubleshooting.
Prepare for the technical assessment and behavioral interview by reviewing the company's products, services, and company culture.
Research the company and industry to demonstrate your understanding and enthusiasm for the role.

📝 Enhancement Note: By following these application steps and preparing thoroughly, you can increase your chances of success in the interview process and secure the Customer Support Specialist role at KreiseL Electric GmbH.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the job description to highlight the unique aspects of the Customer Support Specialist role at KreiseL Electric GmbH.
Emphasize the importance of customer focus, technical competence, and effective communication in the role.
Highlight the opportunity for career growth and professional development within the company.

Quality Standards:

Ensure the job description is comprehensive, well-organized, and valuable to technical support professionals seeking their next opportunity.
Maintain a professional tone and consistent formatting throughout the document.
Use relevant keywords and phrases to optimize the job description for search engines and applicant tracking systems.

Industry Expertise:

Include specific details about the company, its products, and services to provide context for the role.
Highlight the unique aspects of working at KreiseL Electric GmbH, such as its company culture, benefits, and growth opportunities.
Provide actionable insights and tips for applicants to help them prepare for the interview process and succeed in the role.

Professional Standards:

Maintain a consistent format and structure throughout the job description.
Use clear and concise language to ensure the job description is easy to read and understand.
Include relevant keywords and phrases to optimize the job description for search engines and applicant tracking systems.
Provide a comprehensive overview of the role, the company, and the interview process to help applicants make informed decisions about their application.

Technical Focus & Portfolio Emphasis:

Emphasize the importance of problem-solving skills, customer support experiences, and technical proficiency in HV systems and software troubleshooting.
Provide specific guidance on how to present a portfolio that highlights these skills and experiences.
Include tips for preparing for the technical assessment and behavioral interview, with a focus on demonstrating technical competence and effective communication.

Avoid:

Generic business jargon or marketing language that does not accurately represent the role or the company.
Repetitive content or overlapping information between sections.
Inaccurate or misleading information about the role, the company, or the interview process.
Irrelevant or unnecessary details that do not contribute to the applicant's understanding of the role or the company.

By following these content guidelines and maintaining a focus on the unique aspects of the Customer Support Specialist role at KreiseL Electric GmbH, you can create a comprehensive and valuable job description that serves as a valuable resource for technical support professionals seeking their next opportunity.

CUSTOMER SUPPORT SPECIALIST (W/M/D)