CUSTOMER SUPPORT SPECIALIST (W/M/D) at KREISEL Electric GmbH

📍 Job Overview

Job Title: Customer Support Specialist (W/M/D)
Company: KREISEL Electric GmbH
Location: Rainbach im Mühlkreis, Austria
Job Type: Full-time
Category: Customer Support & Services
Date Posted: June 26, 2025
Experience Level: Entry-level to Mid-level (0-2 years)

🚀 Role Summary

Key Responsibilities: Handle customer complaints, serve as the primary technical contact, conduct initial error analyses, collaborate with internal teams, and document processes.
Key Skills: Technical background, strong communication skills, hands-on mentality, proficiency in German and English, and MS Office proficiency.
📝 Enhancement Note: This role requires a balance of technical expertise and customer-facing skills, making it an excellent fit for a recent graduate or someone looking to transition into a customer support role within the electrical engineering industry.

💻 Primary Responsibilities

Customer Support: Handle customer complaints and inquiries, providing technical assistance and ensuring customer satisfaction.
Problem Analysis: Conduct initial analyses of errors and problems in HV systems, identifying root causes and proposing solutions.
Collaboration: Work closely with internal departments, such as R&D and production, to resolve complex software issues and improve products.
Documentation: Create, maintain, and update reports, protocols, and documentation related to customer support activities and technical solutions.
Organizational Support: Assist colleagues in the technical department with organizational tasks and projects as needed.

🎓 Skills & Qualifications

Education: A completed technical education in electrical engineering, mechanical engineering, mechatronics, or a related field.

Experience: Ideally, some prior experience in a similar customer support or technical role.

Required Skills:

Strong communication skills in German and English
Proficiency in MS Office
Hands-on mentality and problem-solving skills
Ability to work in a team and collaborate with various departments
Moderate travel readiness

Preferred Skills:

Experience in customer support or a related field
Familiarity with HV systems and software
Knowledge of customer service best practices

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on customer support rather than web development, a web portfolio is not required. However, demonstrating problem-solving skills through past projects or case studies can be beneficial.

💵 Compensation & Benefits

Salary Range: €36,000 - €40,000 per year (based on experience and qualifications)

Benefits:

Comprehensive onboarding with a personal buddy and meeting with the management
Flexible working hours and remote work options
Modern work environment with international teams and a casual dress code
Opportunities for further education and personal development
Cafeterias with discounted lunch, free parking with charging stations for electric cars, anniversary gifts, company events, employee discounts, and health programs

🎯 Team & Company Context

Company Culture: KREISEL Electric GmbH is a dynamic and innovative company specializing in electrical engineering and automation solutions. They value a strong customer focus, technical expertise, and a collaborative work environment.

Team Structure: The customer support team consists of dedicated professionals who work closely with various internal departments, such as R&D, production, and sales.

Development Methodology: The company follows a structured approach to problem-solving, continuous improvement, and customer satisfaction.

Company Website: KREISEL Electric GmbH

📈 Career & Growth Analysis

Role Level: Entry-level to Mid-level (0-2 years)

Reporting Structure: This role reports directly to the Customer Support Manager and works closely with various internal departments.

Technical Impact: The Customer Support Specialist plays a crucial role in ensuring customer satisfaction, identifying product improvements, and contributing to the overall success of the company.

Growth Opportunities:

Develop expertise in HV systems and software
Gain experience in customer service and communication
Build a strong professional network within the company and industry
Explore opportunities for career progression within the customer support or technical departments

🌐 Work Environment

Office Type: Modern and dynamic work environment with a casual dress code and international teams.

Office Location(s): Rainbach im Mühlkreis, Austria

Workspace Context:

Collaborative workspaces with a focus on teamwork and communication
Access to modern tools and technologies to support customer support activities
Opportunities for professional development and growth

Work Schedule: Full-time position with flexible working hours and remote work options.

📄 Application & Technical Interview Process

Interview Process:

Online application review and initial screening
Phone or video call to discuss the role and assess communication skills
On-site interview with the Customer Support Manager and relevant team members to evaluate technical skills and cultural fit
Final decision and job offer

Portfolio Review Tips: Not applicable, as this role does not require a web portfolio.

Technical Challenge Preparation: Prepare for technical interviews by familiarizing yourself with common customer support scenarios, HV systems, and software. Brush up on your problem-solving skills and be ready to discuss your approach to customer service.

ATS Keywords: Customer Support, Technical Support, Problem Solving, Communication Skills, German Language, English Language, MS Office, HV Systems, Software, Teamwork, Collaboration, Customer Service

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on customer support rather than web development, a technology stack is not required. Familiarity with HV systems and software is beneficial but not a core requirement.

👥 Team Culture & Values

Customer Support Values:

Strong customer focus and commitment to customer satisfaction
Technical expertise and continuous learning
Collaboration and teamwork
Problem-solving mindset and hands-on approach

Collaboration Style:

Cross-functional collaboration with various internal departments
Regular team meetings and knowledge-sharing sessions
Open communication and a supportive work environment

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling complex customer complaints and technical inquiries
Identifying and resolving software issues in HV systems
Staying up-to-date with industry trends and new technologies

Learning & Development Opportunities:

Gain experience in customer support and communication
Develop expertise in HV systems and software
Explore opportunities for career progression within the customer support or technical departments
Attend industry conferences, workshops, and training sessions

💡 Interview Preparation

Technical Questions:

Describe a challenging customer support scenario you've handled and how you resolved it.
How do you approach learning new software or systems to better assist customers?
Can you walk us through your problem-solving process when faced with a complex technical issue?

Company & Culture Questions:

Why are you interested in this customer support role at KREISEL Electric GmbH?
How do you stay organized and manage your time when handling multiple customer inquiries?
How do you handle difficult customers or challenging situations?

Portfolio Presentation Strategy: Not applicable, as this role does not require a web portfolio.

📌 Application Steps

To apply for this Customer Support Specialist (W/M/D) position:

Submit your application through the KREISEL Electric GmbH careers page.
Tailor your resume to highlight your technical background, customer support experience, and communication skills.
Prepare for the interview process by researching the company, familiarizing yourself with HV systems and software, and practicing common customer support scenarios.
Show enthusiasm for the role and demonstrate your commitment to customer satisfaction and technical excellence.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing communication skills, problem-solving, and customer service best practices
Include customer support methodologies, customer interaction principles, and software support processes
Emphasize customer portfolio requirements, live project demonstrations, and customer experience considerations
Address customer support team dynamics, cross-functional collaboration with various internal departments, and customer impact measurement
Focus on customer support career progression, emerging customer service trends, and technical specialization

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about customer support processes, software support, or team structure
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute customer support and technical keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and customer support specialization

Industry Expertise:

Include specific customer support methodologies, software support tools, and customer service best practices relevant to the role
Address customer support career progression paths and technical leadership opportunities in customer support teams
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies
Include customer support-specific interview preparation and problem-solving challenge guidance
Emphasize customer experience design, performance optimization, and accessibility standards

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use customer support and technical terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to customer support professionals
Provide actionable insights that give customer support candidates a competitive advantage
Focus on customer support team culture, cross-functional collaboration, and customer impact assessment

Customer Support Focus & Portfolio Emphasis:

Emphasize customer support best practices, problem-solving principles, and performance optimization
Include specific portfolio requirements tailored to the customer support discipline and role level
Address customer experience design, accessibility standards, and user experience principles
Focus on problem-solving methods, performance optimization, and scalable customer support strategies
Include technical presentation skills and stakeholder communication for customer support projects

Avoid:

Generic business jargon not relevant to customer support roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-technical terminology unless relevant to the specific customer support role
Marketing language unrelated to customer support, technical support, or user experience

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

CUSTOMER SUPPORT SPECIALIST (W/M/D)