📍 Job Overview

• Job Title: Customer Support Specialist with Swedish in the retail industry
• Company: CNX
• Location: POL Szczecin Concentrix CVG International Sp. z o.o.
• Job Type: On-site
• Category: Customer Support
• Date Posted: 2025-06-12
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Handle customer support via email for the Swedish market
• Investigate and resolve customer issues with a solution-focused approach
• Process manual refunds and address GDPR-related complaints with care and accuracy
• Work efficiently with multiple systems while maintaining a high level of precision
• Collaborate with a dedicated team in a structured back-office environment

📝 Enhancement Note: This role requires strong communication skills, cultural sensitivity, and the ability to work effectively in a structured environment.

💻 Primary Responsibilities

• Customer Communication: Deliver written customer support via email for the Swedish market, ensuring professional, empathetic, and solution-focused interactions.
• Issue Resolution: Investigate and resolve customer issues by reviewing past interactions and using internal tools, demonstrating strong analytical and problem-solving skills.
• Refund Processing: Process manual refunds and address GDPR-related complaints with care and accuracy, maintaining a high level of precision.
• System Management: Work efficiently with multiple systems, maintaining a high level of precision and accuracy in data entry and processing.
• Team Collaboration: Collaborate with a dedicated team in a structured back-office environment, contributing to a positive and productive work culture.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant coursework or training in customer service, business, or a related field is a plus.

Experience: 0-2 years of experience in customer support, retail, or a related industry; experience with email-based customer support and issue resolution is preferred.

Required Skills:

• Fluent Swedish (C1) and English (C1) – both written and spoken
• Excellent communication skills and the ability to clearly explain solutions
• Strong analytical and problem-solving mindset
• Patience, empathy, and emotional resilience
• Typing speed of 150+ keystrokes per minute and solid computer literacy
• Availability for full-time on-site work in Szczecin

Preferred Skills:

• Experience with CRM software and customer support ticketing systems
• Knowledge of GDPR regulations and data protection practices
• Familiarity with retail industry products, services, or processes
• Ability to work effectively in a structured back-office environment

📝 Enhancement Note: While not explicitly stated, experience with email-based customer support and issue resolution would be highly beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. Based on market research for entry-level customer support roles in Poland, the estimated salary range is approximately 3,500 - 4,500 PLN gross per month.

Benefits:

• Employment based on a labor contract
• Engaging trainings
• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays, and occasionally Pizza Days
• Talent Development Program: transparent career paths and promotions
• CNX Academy: mentoring program
• CNX University: unlimited online trainings available
• Refer a friend: bonus for recommending a friend up to 4,000 PLN
• Amazing work culture: celebration of cultural differences and plenty of integration events onsite
• Modern office in the heart of Szczecin center

📝 Enhancement Note: The salary range provided is an estimate based on market research for entry-level customer support roles in Poland. The actual salary range may vary depending on the company's compensation practices and the candidate's qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail

Company Size: Medium (5,000 - 10,000 employees)

Founded: Concentrix was founded in 1982, and CNX is a subsidiary focused on customer experience and business services.

Team Structure:

• The team is dedicated to providing top-quality, empathetic, and accurate customer support for a leading company in the retail industry.
• The team works in a structured back-office environment, collaborating with each other and other departments to ensure customer satisfaction and issue resolution.

Development Methodology:

• The team follows a structured approach to customer support, focusing on efficient issue resolution and customer satisfaction.
• The team works with multiple systems and tools to manage customer interactions, track issues, and maintain accurate records.

Company Website: Concentrix

📝 Enhancement Note: The company culture at CNX is focused on providing top-quality customer support, with a structured approach to issue resolution and a commitment to customer satisfaction.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level (0-2 years)

Reporting Structure: The Customer Support Specialist reports directly to the Team Leader or Supervisor.

Technical Impact: The role has a direct impact on customer satisfaction and issue resolution, contributing to the overall success of the company's customer experience initiatives.

Growth Opportunities:

• Career progression within the customer support team, such as promotion to Team Leader or Supervisor roles
• Transition to other customer experience or business services roles within the company
• Development of transferable skills, such as communication, problem-solving, and customer service, which can be applied to other industries or roles

📝 Enhancement Note: While the role is entry-level, there are opportunities for career progression within the customer support team and other departments within the company.

🌐 Work Environment

Office Type: Modern office in the heart of Szczecin center, with a structured back-office environment

Office Location(s): POL Szczecin Concentrix CVG International Sp. z o.o.

Workspace Context:

• The workspace is designed to facilitate efficient customer support and issue resolution, with access to multiple systems and tools.
• The team works collaboratively, with opportunities for cross-functional interaction and knowledge sharing.
• The workspace is equipped with modern technology and ergonomic furniture to support productivity and comfort.

Work Schedule: Full-time on-site work in Szczecin, with a standard workweek of 40 hours.

📝 Enhancement Note: The work environment at CNX is modern and structured, with a focus on efficient customer support and issue resolution. The team works collaboratively, with opportunities for cross-functional interaction and knowledge sharing.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screening: A brief conversation to assess language proficiency, communication skills, and cultural fit.
2. Online Assessment: A test to evaluate typing speed, data entry accuracy, and problem-solving skills.
3. Face-to-Face Interview: A meeting with the hiring manager or team leader to discuss the role, team dynamics, and career development opportunities.
4. Final Decision: The hiring team will review all candidates and make a final decision based on the interview performance and assessment results.

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation: N/A for this role

ATS Keywords: Customer Support, Retail, Fluent Swedish, Fluent English, Communication Skills, Analytical Skills, Problem-Solving, Empathy, Emotional Resilience, Typing Speed, Computer Literacy, CRM, GDPR, Issue Resolution, Customer Satisfaction

📝 Enhancement Note: The interview process for this role is structured and comprehensive, designed to assess the candidate's language proficiency, communication skills, and cultural fit. The process includes a phone/video screening, online assessment, face-to-face interview, and final decision.

📌 Application Steps

To apply for this Customer Support Specialist with Swedish in the retail industry position:

1. Submit your application through the application link provided in the job listing.
2. Prepare for the phone/video screening by practicing your language skills and familiarizing yourself with the company's customer support processes and values.
3. Complete the online assessment with a focus on typing speed, data entry accuracy, and problem-solving skills.
4. Research the company and the retail industry to demonstrate your understanding of the role and the company's mission and values during the face-to-face interview.
5. Prepare questions to ask the hiring manager or team leader about the role, team dynamics, and career development opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.