Customer Support Specialist with Polish in the retail industry

📍 Job Overview

• Job Title: Customer Support Specialist with Polish in the retail industry
• Company: CNX
• Location: Lublin, Lublin Voivodeship, Poland
• Job Type: On-site
• Category: Customer Support
• Date Posted: 2025-08-12
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Handle written customer support via email for the Polish market, focusing on professional, empathetic, and solution-focused interactions.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools, demonstrating strong analytical and problem-solving skills.
• Process manual refunds and address GDPR-related complaints with care and accuracy, showcasing attention to detail and precision.
• Work efficiently with multiple systems while maintaining a high level of precision, emphasizing computer literacy and typing speed.

📝 Enhancement Note: This role requires a strong focus on written communication, problem-solving, and attention to detail, making it well-suited for candidates with excellent language skills and a patient, empathetic nature.

💻 Primary Responsibilities

• Customer Communication: Deliver written customer support via email for the Polish market, ensuring every interaction is professional, empathetic, and solution-focused.
• Issue Resolution: Investigate and resolve customer issues by reviewing past interactions and using internal tools, demonstrating strong analytical and problem-solving skills.
• Refund Processing: Process manual refunds and address GDPR-related complaints with care and accuracy, showcasing attention to detail and precision.
• System Management: Work efficiently with multiple systems while maintaining a high level of precision, emphasizing computer literacy and typing speed.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is required.

Experience: Entry-level position; no prior experience required.

Required Skills:

• Fluent Polish (C1) and English (B2) – both written and spoken.
• Excellent communication skills and the ability to clearly explain solutions.
• Strong analytical and problem-solving mindset.
• Patience, empathy, and emotional resilience.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.

Preferred Skills:

• Previous customer support experience.
• Familiarity with retail industry processes.
• Knowledge of GDPR regulations.

📝 Enhancement Note: While not explicitly stated, having experience with CRM systems and customer service software would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role is not provided. However, based on market research for entry-level customer support positions in Lublin, Poland, the estimated salary range is approximately 3,500 - 4,500 PLN gross per month.

Benefits:

• Employment based on a labor contract.
• Engaging trainings.
• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays, and occasionally Pizza Days.
• Talent Development Program: transparent career paths and promotions.
• CNX Academy: mentoring program.
• CNX University: unlimited online trainings available.
• Refer a friend: bonus for recommending a friend up to 4,000 PLN.
• Amazing work culture: celebration of cultural differences and plenty of integration events onsite.
• Modern office in the heart of Szczecin center.

📝 Enhancement Note: The provided salary range is an estimate based on market research and should be confirmed with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail.

Company Size: Medium-sized company with multiple locations.

Founded: Concentrix was founded in 1983.

Team Structure:

• The team is focused on providing top-quality, empathetic, and accurate customer support for a leading company in the retail industry.
• The team works in a structured back-office environment.

Development Methodology:

• Not specified.

Company Website: Concentrix

📝 Enhancement Note: While the company culture and development methodology are not explicitly stated, it is implied that the company values professionalism, accuracy, and empathy in customer support, as well as continuous learning and development.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level position focused on written customer support via email and issue resolution.

Reporting Structure: The role reports directly to the team leader or supervisor.

Technical Impact: The role has a direct impact on customer satisfaction and retention by ensuring accurate and empathetic resolution of customer issues.

Growth Opportunities:

• Career progression within the customer support team, such as team leader or supervisor roles.
• Opportunities to specialize in specific areas of customer support or move into related roles within the company.

📝 Enhancement Note: While the career progression paths are not explicitly stated, entry-level customer support roles often provide opportunities for growth and development within the customer support team or related roles within the company.

🌐 Work Environment

Office Type: Modern office in the heart of Szczecin center.

Office Location(s): Lublin, Poland.

Workspace Context:

• Not specified.

Work Schedule: Full-time on-site work in Szczecin.

📝 Enhancement Note: The work environment and schedule are not explicitly stated, but it is implied that the role requires full-time on-site work in Szczecin, with a standard workweek of 40 hours.

📄 Application & Technical Interview Process

Interview Process:

• Not specified.

Portfolio Review Tips: N/A for this role.

Technical Challenge Preparation: N/A for this role.

ATS Keywords: Customer Support, Email Support, Issue Resolution, Problem-Solving, Analytical Skills, Communication Skills, Fluent Polish, Fluent English, Retail Industry, GDPR.

📝 Enhancement Note: While the interview process is not explicitly stated, it is likely to include an initial phone or video screening to assess language skills and communication, followed by an in-person or virtual interview to evaluate problem-solving skills and cultural fit.

📌 Application Steps

To apply for this customer support specialist position:

• Submit your application through the application link.
• Prepare for the interview by practicing your language skills and problem-solving techniques.
• Research the company and retail industry to demonstrate your understanding of the role and company culture.
• Be prepared to discuss your relevant experience and how it has equipped you with the necessary skills for this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.