Customer Support Specialist with Italian in the retail industry at CNX

📍 Job Overview

Job Title: Customer Support Specialist with Italian in the retail industry
Company: CNX
Location: Szczecin, Poland
Job Type: On-site
Category: Customer Support
Date Posted: 2025-06-12
Experience Level: Entry-level to 2 years
Remote Status: On-site

🚀 Role Summary

Deliver exceptional customer support in Italian and English for a leading retail company
Investigate and resolve customer issues with empathy and professionalism
Collaborate with multiple systems to maintain high precision and efficiency
Work in a structured back-office environment with a dedicated team

📝 Enhancement Note: This role requires strong language skills in Italian and English, as well as excellent communication and problem-solving abilities. The retail industry experience is a plus but not required.

💻 Primary Responsibilities

Customer Communication: Handle written customer support via email for the Italian market, ensuring professional and solution-focused interactions
Issue Resolution: Investigate and resolve customer issues by reviewing past interactions and using internal tools
Process Management: Process manual refunds and address GDPR-related complaints with care and accuracy
System Management: Work efficiently with multiple systems while maintaining a high level of precision
Team Collaboration: Work with a dedicated team to provide top-quality, empathetic, and accurate customer support

📝 Enhancement Note: The primary focus of this role is on written customer support via email, with a strong emphasis on issue resolution and system management. Strong communication and problem-solving skills are essential for success in this role.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience in a relevant field (e.g., customer service, retail, or a related discipline)

Experience: 0-2 years of experience in customer service, retail, or a related industry (entry-level candidates are welcome to apply)

Required Skills:

Fluent Italian (C1) and English (C1) – both written and spoken
Excellent communication skills and the ability to clearly explain solutions
Strong analytical and problem-solving mindset
Patience, empathy, and emotional resilience
Typing speed of 150+ keystrokes per minute and solid computer literacy
Availability for full-time on-site work in Szczecin

Preferred Skills:

Previous experience in the retail industry or customer service
Familiarity with CRM systems and customer support tools
Knowledge of GDPR regulations and data protection practices

📝 Enhancement Note: While a bachelor's degree is preferred, equivalent experience in a relevant field will also be considered. Strong communication skills and a solid understanding of customer service principles are essential for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured resume highlighting relevant experience, skills, and achievements
Examples of written customer support interactions or case studies demonstrating problem-solving skills and empathy
Evidence of strong language proficiency in Italian and English, such as certificates or previous work samples

Technical Documentation:

A clear and concise cover letter explaining your interest in the role and the retail industry
A list of references or recommendations from previous employers or colleagues

📝 Enhancement Note: As this role focuses on written customer support, a portfolio showcasing strong communication skills and problem-solving abilities is essential. Previous experience in the retail industry or customer service is a plus but not required.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. However, entry-level customer support specialists in Poland typically earn between PLN 2,500 and PLN 4,000 per month, depending on experience and qualifications.

Benefits:

Employment based on a labor contract
Engaging trainings
Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays, and occasionally Pizza Days
Talent Development Program: transparent career paths and promotions
CNX Academy: mentoring program
CNX University: unlimited online trainings available
Refer a friend: bonus for recommending a friend up to 4,000 PLN
Amazing work culture: celebration of cultural differences and integration events onsite
Modern office in the heart of Szczecin center

Working Hours: Full-time, on-site work in Szczecin with standard business hours (Monday-Friday, 9:00 AM - 5:00 PM)

📝 Enhancement Note: While the salary range is not specified, entry-level customer support specialists in Poland typically earn between PLN 2,500 and PLN 4,000 per month. The benefits package is comprehensive and includes private healthcare, life insurance, and various perks such as fruits and pizza days.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail

Company Size: Medium (1,001-5,000 employees)

Founded: Not specified

Team Structure:

Dedicated team focused on providing top-quality, empathetic, and accurate customer support
Collaborative work environment with multiple systems and tools
Structured back-office environment with clear processes and procedures

Development Methodology:

Customer-focused approach with a strong emphasis on issue resolution and customer satisfaction
Continuous improvement and process optimization
Regular training and development opportunities

Company Website: Concentrix

📝 Enhancement Note: The company culture at CNX is focused on providing top-quality customer support in a structured back-office environment. The team is dedicated to continuous improvement and process optimization, with a strong emphasis on customer satisfaction.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry-level to 2 years of experience

Reporting Structure: Reports directly to the Team Lead or Supervisor

Technical Impact: Directly impacts customer satisfaction and retention through effective issue resolution and empathetic communication

Growth Opportunities:

Progression to Senior Customer Support Specialist or Team Lead role
Development of leadership and management skills
Expansion of language skills and cultural knowledge

📝 Enhancement Note: This role offers opportunities for career progression within the customer support function, as well as the development of leadership and management skills. Additionally, the role provides exposure to a diverse range of customers and cultures, fostering the development of language skills and cultural knowledge.

🌐 Work Environment

Office Type: Modern office in the heart of Szczecin center

Office Location(s): Szczecin, Poland

Workspace Context:

Collaborative work environment with multiple systems and tools
Structured back-office environment with clear processes and procedures
Opportunities for integration events and cultural celebrations onsite

Work Schedule: Full-time, on-site work in Szczecin with standard business hours (Monday-Friday, 9:00 AM - 5:00 PM)

📝 Enhancement Note: The work environment at CNX is modern and collaborative, with a strong emphasis on customer support and issue resolution. The structured back-office environment provides clear processes and procedures, fostering a productive and efficient work environment.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screening: A brief conversation to assess language proficiency and communication skills
Written Test: A written assessment to evaluate problem-solving skills and customer service aptitude
Face-to-Face Interview: A comprehensive interview to discuss the role, company culture, and career development opportunities
Final Decision: A decision will be made based on the candidate's performance throughout the interview process

Portfolio Review Tips:

Highlight strong communication skills and problem-solving abilities
Provide examples of written customer support interactions or case studies
Demonstrate a clear understanding of customer service principles and best practices

Technical Challenge Preparation:

Brush up on language skills in Italian and English
Familiarize oneself with common customer service scenarios and issue resolution techniques
Prepare questions about the role, company culture, and career development opportunities

ATS Keywords: Customer Support, Retail Industry, Italian, English, Communication Skills, Problem-Solving, Issue Resolution, Customer Service, Back-Office, Structured Environment, Teamwork, Collaboration, Process Management, System Management

📝 Enhancement Note: The interview process for this role is comprehensive and designed to assess the candidate's language proficiency, communication skills, and problem-solving abilities. The portfolio review and technical challenge preparation should focus on demonstrating strong customer service skills and a clear understanding of customer service principles and best practices.

🛠 Technology Stack & Web Infrastructure

Customer Service Tools:

CRM systems (e.g., Salesforce, Zendesk, or similar)
Customer support ticketing systems (e.g., Zendesk, Freshdesk, or similar)
Email client (e.g., Gmail, Outlook, or similar)
Collaboration tools (e.g., Microsoft Teams, Slack, or similar)

Language Tools:

Translation tools (e.g., Google Translate, DeepL, or similar) for reference and support
Language learning platforms (e.g., Duolingo, Babbel, or similar) for continuous development

📝 Enhancement Note: As this role focuses on written customer support, the technology stack is primarily composed of customer service tools, email clients, and collaboration tools. Language tools may be used for reference and support, as well as for continuous language development.

👥 Team Culture & Values

Customer Support Values:

Empathy and understanding for customers' needs and concerns
Professionalism and courtesy in all customer interactions
Strong problem-solving skills and a commitment to issue resolution
Patience and emotional resilience in handling challenging customer situations
A customer-focused approach with a strong emphasis on customer satisfaction and retention

Collaboration Style:

Collaborative work environment with multiple systems and tools
Structured back-office environment with clear processes and procedures
Regular team meetings and communication to ensure consistency and quality in customer support

📝 Enhancement Note: The customer support values at CNX are focused on empathy, professionalism, and strong problem-solving skills. The collaboration style is structured and collaborative, with a strong emphasis on consistency and quality in customer support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling a high volume of customer inquiries and issues
Managing multiple systems and tools efficiently and accurately
Resolving complex customer issues and escalations
Maintaining a high level of professionalism and empathy in challenging customer situations

Learning & Development Opportunities:

Continuous development of language skills in Italian and English
Expansion of cultural knowledge and understanding through customer interactions
Training and development opportunities in customer service best practices and process optimization
Exposure to a diverse range of customers and industries, fostering a broad understanding of customer needs and preferences

📝 Enhancement Note: The technical challenges in this role are primarily related to handling a high volume of customer inquiries and issues, as well as managing multiple systems and tools efficiently and accurately. The learning and development opportunities are focused on continuous language development, cultural understanding, and customer service best practices.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Questions assessing language skills in Italian and English, both written and spoken
Customer Service Scenarios: Situational questions designed to evaluate problem-solving skills and customer service aptitude
Process Knowledge: Questions about customer service processes, tools, and best practices

Company & Culture Questions:

Company Culture: Questions about the company culture, values, and mission
Team Dynamics: Questions about the team structure, collaboration style, and work environment
Career Development: Questions about career progression, training, and development opportunities

Portfolio Presentation Strategy:

Highlight strong communication skills and problem-solving abilities
Provide examples of written customer support interactions or case studies demonstrating empathy and professionalism
Demonstrate a clear understanding of customer service principles and best practices

📝 Enhancement Note: The technical questions in the interview process are designed to assess language proficiency, problem-solving skills, and customer service aptitude. The company and culture questions focus on the company culture, team dynamics, and career development opportunities. The portfolio presentation strategy should highlight strong communication skills and a clear understanding of customer service principles and best practices.

📌 Application Steps

To apply for this Customer Support Specialist with Italian in the retail industry position:

Submit your application through the application link provided
Tailor your resume and cover letter to highlight relevant experience, skills, and achievements
Prepare for the phone/video screening and written test by brushing up on language skills and reviewing common customer service scenarios
Research the company culture, values, and mission to demonstrate a clear understanding of the role and organization
Prepare questions about the role, company culture, and career development opportunities to ask during the face-to-face interview

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist with Italian in the retail industry