Customer Support Specialist with French in the retail industry at CNX

📍 Job Overview

Job Title: Customer Support Specialist with French in the retail industry
Company: CNX
Location: POL Szczecin Concentrix CVG International Sp. z o.o.
Job Type: On-site
Category: Customer Support
Date Posted: 2025-06-12
Experience Level: Entry-level to 2 years

🚀 Role Summary

Provide top-quality, empathetic, and accurate customer support in French and English for a leading retail company.
Work in a structured back-office environment, delivering written customer support via email, and resolving customer issues through investigation and problem-solving.
Process manual refunds and address GDPR-related complaints with care and accuracy.
Collaborate with multiple systems efficiently while maintaining a high level of precision.

📝 Enhancement Note: This role requires strong communication skills, cultural sensitivity, and the ability to work effectively with various systems. Familiarity with retail industry products and services would be beneficial.

💻 Primary Responsibilities

Customer Communication: Handle customer inquiries and complaints via email, ensuring professional, empathetic, and solution-focused interactions.
Issue Resolution: Investigate and resolve customer issues by reviewing past interactions and using internal tools.
Refund Processing: Process manual refunds and address GDPR-related complaints accurately and efficiently.
System Management: Work with multiple systems efficiently while maintaining a high level of precision.
Quality Assurance: Ensure the quality and accuracy of all customer interactions and resolved issues.

📝 Enhancement Note: This role requires strong attention to detail, excellent communication skills, and the ability to multitask and prioritize effectively.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience in a relevant field.

Experience: 0-2 years of experience in customer support, retail, or a related field.

Required Skills:

Fluent French (C1) and English (C1) – both written and spoken.
Excellent communication skills.
Strong analytical and problem-solving mindset.
Patience, empathy, and emotional resilience.
Typing speed of 150+ keystrokes per minute.
Solid computer literacy.

Preferred Skills:

Experience in the retail industry or customer support.
Familiarity with GDPR regulations.
Proficiency in using multiple systems and tools.

📝 Enhancement Note: While not required, experience in customer support or the retail industry would be beneficial for this role. Familiarity with GDPR regulations and proficiency in using multiple systems would also be valuable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured resume highlighting relevant experience, skills, and achievements.
Examples of customer support interactions or projects demonstrating problem-solving, communication, and empathy.
Evidence of proficiency in French and English, such as language certificates or relevant work experience.

Technical Documentation:

A clear and concise cover letter explaining your interest in the role and relevant skills.
Any relevant certifications or training in customer support, retail, or a related field.

📝 Enhancement Note: While a web portfolio is not explicitly required for this role, providing examples of customer support interactions or projects can help demonstrate your skills and experience.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. However, based on market research, the average salary for a Customer Support Specialist in Szczecin, Poland is approximately 3,500-5,000 PLN per month (gross).

Benefits:

Employment based on a labor contract.
Engaging trainings.
Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays, and occasionally Pizza Days.
Talent Development Program: transparent career paths and promotions.
CNX Academy: with mentoring program.
CNX University: with unlimited online trainings available.
Refer a friend: bonus for recommending a friend up to 4,000 PLN.
Amazing work culture: celebrating cultural differences and plenty of integration events onsite.
Modern office in the heart of Szczecin center.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills. The benefits package is comprehensive and designed to support employees' well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail

Company Size: Medium (1,001-5,000 employees)

Founded: Not specified

Team Structure:

The team is focused on providing top-quality, empathetic, and accurate customer support for a leading retail company.
The team works closely together to ensure customer satisfaction and resolution of customer issues.

Development Methodology:

The team follows a structured approach to customer support, focusing on professional, empathetic, and solution-focused interactions.
The team uses multiple systems to efficiently manage customer interactions and resolve issues.

Company Website: Concentrix

📝 Enhancement Note: The company culture is focused on providing excellent customer support and fostering a positive work environment. The team works collaboratively to ensure customer satisfaction and resolution of customer issues.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry-level to 2 years of experience.

Reporting Structure: This role reports directly to the Team Leader or Supervisor.

Technical Impact: The Customer Support Specialist has a direct impact on customer satisfaction and the resolution of customer issues. They play a crucial role in ensuring that customers receive accurate and empathetic support.

Growth Opportunities:

Career progression within the customer support team, such as promotion to Team Leader or Supervisor.
Opportunities to develop skills in related areas, such as quality assurance or training.
Potential to move into other areas of the business, such as sales or marketing.

📝 Enhancement Note: This role offers opportunities for career progression within the customer support team and the broader organization. The company provides engaging trainings and a talent development program to support employees' professional growth.

🌐 Work Environment

Office Type: On-site, with a modern office in the heart of Szczecin center.

Office Location(s): POL Szczecin Concentrix CVG International Sp. z o.o.

Workspace Context:

The workspace is designed to support efficient and effective customer support, with access to multiple systems and tools.
The team works collaboratively, with opportunities for cross-functional interaction and learning.

Work Schedule: Full-time, with a standard workweek of 40 hours.

📝 Enhancement Note: The work environment is designed to support efficient and effective customer support, with access to multiple systems and tools. The team works collaboratively, with opportunities for cross-functional interaction and learning.

📄 Application & Technical Interview Process

Interview Process:

Online application review.
Phone or video screening to assess communication skills and language proficiency.
In-person or virtual interview to discuss experience, skills, and cultural fit.
Final assessment or trial shift to evaluate performance in a customer support role.

Portfolio Review Tips:

Highlight relevant experience and skills, such as customer support interactions or projects demonstrating problem-solving, communication, and empathy.
Provide evidence of proficiency in French and English, such as language certificates or relevant work experience.
Tailor your application and portfolio to the specific requirements of the role and company.

Technical Challenge Preparation:

Brush up on customer support skills, such as active listening, problem-solving, and communication.
Familiarize yourself with the retail industry and the specific products or services offered by the company.
Prepare for questions about your experience, skills, and cultural fit.

ATS Keywords: Customer Support, Retail, French, English, Communication, Problem-Solving, Empathy, Emotional Resilience, Typing Speed, Computer Literacy, GDPR, Refund Processing, Issue Resolution.

📝 Enhancement Note: The interview process is designed to assess communication skills, language proficiency, and cultural fit. The technical challenge focuses on customer support skills and knowledge of the retail industry.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Multiple systems and tools for managing customer interactions and resolving issues.
Email client for handling customer inquiries and complaints.

Language Tools:

Translation tools or dictionaries to support communication in French and English.

📝 Enhancement Note: While not explicitly stated, the role requires proficiency in using multiple systems and tools for managing customer interactions and resolving issues. The use of language tools or dictionaries may also be necessary to support communication in French and English.

👥 Team Culture & Values

Customer Support Values:

Professionalism: Deliver high-quality, empathetic, and accurate customer support.
Empathy: Understand and respond to customer needs and concerns.
Problem-Solving: Investigate and resolve customer issues efficiently and effectively.
Precision: Work with multiple systems efficiently while maintaining a high level of accuracy.
Collaboration: Work closely with the team to ensure customer satisfaction and resolution of customer issues.

Collaboration Style:

The team works collaboratively to ensure customer satisfaction and resolution of customer issues.
The team supports each other and shares knowledge and best practices.
The team celebrates cultural differences and fosters a positive work environment.

📝 Enhancement Note: The customer support team values professionalism, empathy, problem-solving, precision, and collaboration. The team works closely together to ensure customer satisfaction and resolution of customer issues, fostering a positive and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing a high volume of customer inquiries and complaints efficiently and effectively.
Resolving complex customer issues that require in-depth investigation and problem-solving.
Maintaining a high level of accuracy and precision while working with multiple systems.

Learning & Development Opportunities:

Engaging trainings to develop customer support skills and knowledge of the retail industry.
Talent Development Program: transparent career paths and promotions.
CNX Academy: with mentoring program.
CNX University: with unlimited online trainings available.

📝 Enhancement Note: This role offers opportunities to develop customer support skills and knowledge of the retail industry. The company provides engaging trainings and a talent development program to support employees' professional growth.

💡 Interview Preparation

Technical Questions:

How do you handle customer complaints or difficult customers?
Can you describe a time when you had to resolve a complex customer issue?
How do you prioritize and manage your workload effectively?

Company & Culture Questions:

Why are you interested in this role and working for our company?
How do you approach working with multiple systems and tools?
Can you describe your experience with the retail industry or customer support?

Portfolio Presentation Strategy:

Highlight relevant experience and skills, such as customer support interactions or projects demonstrating problem-solving, communication, and empathy.
Provide evidence of proficiency in French and English, such as language certificates or relevant work experience.
Tailor your application and portfolio to the specific requirements of the role and company.

📝 Enhancement Note: The interview process focuses on assessing communication skills, language proficiency, and cultural fit. The technical challenge focuses on customer support skills and knowledge of the retail industry. The portfolio presentation strategy should highlight relevant experience and skills, with a focus on customer support interactions or projects demonstrating problem-solving, communication, and empathy.

📌 Application Steps

To apply for this Customer Support Specialist with French in the retail industry position:

Submit your application through the application link.
Tailor your resume and cover letter to highlight relevant experience, skills, and achievements.
Prepare for the interview process by brushing up on customer support skills, familiarizing yourself with the retail industry, and preparing for questions about your experience, skills, and cultural fit.
Research the company and its products or services to demonstrate your interest and understanding of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist with French in the retail industry