📍 Job Overview

Job Title: Customer Support Specialist with Dutch in the retail industry
Company: CNX
Location: Szczecin, Poland
Job Type: On-site
Category: Customer Support
Date Posted: June 12, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide top-quality, empathetic, and accurate customer support in Dutch and English for a leading retail company.
Deliver written customer support via email, investigate and resolve customer issues, and process manual refunds.
Work in a structured back-office environment, maintaining high precision while using multiple systems efficiently.

📝 Enhancement Note: This role focuses on customer support for the Dutch market, requiring strong communication skills and cultural understanding to provide excellent service to international customers.

💻 Primary Responsibilities

Customer Interaction: Deliver professional, empathetic, and solution-focused customer support via email and other communication channels.
Issue Resolution: Investigate and resolve customer issues by reviewing past interactions and using internal tools.
Refund Processing: Process manual refunds and address GDPR-related complaints with care and accuracy.
System Management: Work with multiple systems efficiently while maintaining a high level of precision.

📝 Enhancement Note: This role requires a strong problem-solving mindset and attention to detail to ensure accurate and efficient customer support.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience in a relevant field.

Experience: 0-2 years of experience in customer support, retail, or a related field.

Required Skills:

Fluent Dutch (C1) and English (C1) – both written and spoken.
Excellent communication skills and clear explanation of solutions.
Strong analytical and problem-solving mindset.
Patience, empathy, and emotional resilience.
Typing speed of 150+ keystrokes per minute and solid computer literacy.
Availability for full-time on-site work in Szczecin.

Preferred Skills:

Previous experience in customer support or a related field.
Knowledge of the retail industry and its products/services.
Familiarity with CRM systems and customer support software.

📝 Enhancement Note: While not explicitly stated, having experience with email support and issue resolution would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

N/A - This role does not require a web portfolio as it is not a web development or server administration position.

Technical Documentation:

N/A - This role does not require technical documentation as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. According to Glassdoor, the average salary for a Customer Support Specialist in Szczecin, Poland, is approximately 3,500 PLN per month (gross). This is an estimate and may vary based on experience and company-specific compensation structures.

Benefits:

Employment based on a labor contract.
Engaging trainings.
Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays, and occasionally Pizza Days.
Talent Development Program: transparent career paths and promotions.
CNX Academy: with mentoring program.
CNX University: with unlimited online trainings available.
Refer a friend: bonus for recommending a friend up to 4000 PLN.
Amazing work culture: celebrate cultural differences and have plenty of integration events onsite.
Modern office in the heart of Szczecin center.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail

Company Size: Medium (5,001-10,000 employees)

Founded: Concentrix was founded in 1982 and has since grown into a global business services company.

Team Structure:

The team for this role is focused on providing top-quality customer support for a leading retail company.
The team consists of customer support specialists who work together to resolve customer issues and maintain high customer satisfaction rates.

Development Methodology:

N/A - This role does not follow a specific development methodology as it is not a web development or server administration position.

Company Website: Concentrix

📝 Enhancement Note: Concentrix is a global business services company that specializes in customer experience, analytics, and multichannel marketing. They work with clients across various industries, including retail.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry-level to mid-level, focusing on providing excellent customer support and resolving customer issues.

Reporting Structure: This role reports directly to the Team Lead or Supervisor of the customer support team.

Technical Impact: This role has a direct impact on customer satisfaction and experience, ensuring that customers receive accurate and efficient support for the company's products and services.

Growth Opportunities:

Career progression within the customer support department, such as becoming a Team Lead or Supervisor.
Transition to other departments within the company, such as sales, marketing, or operations.
Development of leadership and management skills through the Talent Development Program and mentoring opportunities.

📝 Enhancement Note: As this role is focused on customer support, there may be opportunities to transition into other customer-facing or support roles within the company. However, career progression into web development or server administration roles is not explicitly stated.

🌐 Work Environment

Office Type: On-site, structured back-office environment.

Office Location(s): Szczecin, Poland.

Workspace Context:

The workspace is designed to be efficient and comfortable, with multiple systems and tools available for customer support specialists to use.
The team works together in an open-plan office, fostering collaboration and communication.
The office is located in the heart of Szczecin center, providing easy access to public transportation and amenities.

Work Schedule: Full-time, with a typical workweek consisting of 40 hours.

📝 Enhancement Note: The work schedule for this role may include shifts that cover the company's business hours, as customer support is typically provided during standard business hours.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A short phone or video call to assess communication skills and cultural fit.
On-site Interview: A face-to-face interview with the hiring manager or team lead to discuss the role in more detail and assess problem-solving skills.
Skills Assessment: A typing test or other assessment to evaluate typing speed and accuracy.

Portfolio Review Tips:

N/A - This role does not require a portfolio as it is not a web development or server administration position.

Technical Challenge Preparation:

N/A - This role does not have technical challenges as it is not a web development or server administration position.

ATS Keywords: (Not applicable for this role, as it is not a web development or server administration position)

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit. There are no technical challenges or portfolio requirements, as the role does not involve web development or server administration tasks.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A - This role does not involve frontend technologies as it is not a web development position.

Backend & Server Technologies: N/A - This role does not involve backend or server technologies as it is not a server administration position.

Development & DevOps Tools: N/A - This role does not involve development or DevOps tools as it is not a web development or server administration position.

📝 Enhancement Note: As this role is focused on customer support, there are no frontend, backend, or server technologies or development tools required for the position.

👥 Team Culture & Values

Customer Support Values:

Empathy and understanding for customers' needs and concerns.
Patience and resilience when dealing with difficult or frustrated customers.
Strong communication skills and the ability to clearly explain solutions.
Attention to detail and accuracy when processing refunds and addressing GDPR-related complaints.

Collaboration Style:

Collaborative and supportive team environment, with regular communication and knowledge sharing among team members.
Open and transparent communication with customers, ensuring that their needs are met and that they feel valued.
Strong focus on customer satisfaction and continuous improvement.

📝 Enhancement Note: The customer support team at Concentrix values empathy, understanding, and strong communication skills to provide excellent customer support and maintain high customer satisfaction rates.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling difficult or frustrated customers and maintaining a calm and professional demeanor.
Investigating and resolving complex customer issues that may require creative problem-solving.
Meeting performance metrics and maintaining high customer satisfaction rates.

Learning & Development Opportunities:

Training and development opportunities through the CNX Academy and CNX University programs.
Mentoring opportunities through the Talent Development Program.
Exposure to various aspects of the retail industry and its products/services.

📝 Enhancement Note: As a customer support specialist, you will face challenges in handling difficult customers and resolving complex issues. However, these challenges also present opportunities for growth and development, both personally and professionally.

💡 Interview Preparation

Technical Questions:

N/A - This role does not have technical questions as it is not a web development or server administration position.

Company & Culture Questions:

How do you handle difficult or frustrated customers?
Can you describe a time when you had to investigate and resolve a complex customer issue?
How do you maintain high customer satisfaction rates while working efficiently?

Portfolio Presentation Strategy:

N/A - This role does not require a portfolio presentation as it is not a web development or server administration position.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit. There are no technical questions or portfolio requirements, as the role does not involve web development or server administration tasks.

📌 Application Steps

To apply for this Customer Support Specialist with Dutch in the retail industry position:

Submit your application through the application link provided.
Prepare for the phone or video screen by practicing your communication skills and familiarizing yourself with the company's products and services.
Research the company and the retail industry to demonstrate your knowledge and enthusiasm for the role during the on-site interview.
Prepare for the typing test or other skills assessment by practicing your typing speed and accuracy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist with Dutch in the retail industry