Customer Support Specialist (Turkey)

📍 Job Overview

• Job Title: Customer Support Specialist (Turkey)
• Company: Exely
• Location: Turkey
• Job Type: Remote Full-Time
• Category: Customer Support & Success
• Date Posted: July 30, 2025
• Experience Level: Entry-Level to Intermediate (0-2 years)
• Remote Status: Remote (Turkey)

🚀 Role Summary

Exely is a global IT company specializing in online solutions and websites for the hotel industry. As a Customer Support Specialist (Turkey), you will play a crucial role in assisting hotels across Turkey by providing exceptional customer service and support. This role offers the opportunity to learn technical skills, train others, and build strong relationships with clients.

📝 Enhancement Note: This role focuses on supporting hotel clients in Turkey, requiring strong communication skills in both Turkish and English. Familiarity with the hospitality or technology industry would be beneficial but not mandatory.

💻 Primary Responsibilities

• Client Training: Teach clients how to use the Exely platform efficiently.
• Client Support: Process clients’ requests via calls and emails, providing clear and concise solutions in both Turkish and English.
• Client Feedback Handling: Manage client feedback and transfer technical requests to the second support line.
• Product Functionality Assurance: Ensure Exely products are functioning correctly on the client side and create recommendations for proper operation if any mistakes are found.

📝 Enhancement Note: This role requires strong problem-solving skills, patience, and the ability to communicate complex technical information in a simple and understandable manner.

🎓 Skills & Qualifications

Education: A bachelor's degree in a relevant field or equivalent experience.

Experience: At least 1 year of experience within the customer service of an IT company or call center. Experience within the hospitality or technology industry for hoteliers is a plus.

Required Skills:

• Strong communication skills in Turkish and English (both written and verbal)
• Customer-centric approach and developed emotional intelligence (EQ)
• High level of stress resistance
• Comfortable with CRM and computer software
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

Preferred Skills:

• Familiarity with the hospitality or technology industry for hoteliers
• Experience working remotely or in a distributed team environment

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable, as this role focuses on customer support and does not require a web portfolio.
• Technical Documentation: Not applicable, as this role does not require technical documentation.

💵 Compensation & Benefits

Salary Range: Competitive salary based on experience. The exact salary range is not provided, so we recommend researching regional salary standards for customer support roles in Turkey.

Benefits:

• Commissions based on KPI
• Laptop, headset, and mobile phone for work
• Dedicated training manager with onboarding and constant support
• Medical insurance and meal card after the probation period
• English Speaking Club with colleagues from around the world
• Online & Offline camps, workshops, and gatherings
• Networking program with colleagues from all over the world

Working Hours: Monday-Friday, 9 AM-6 PM (GMT+3) with a 1-hour lunch break.

🎯 Team & Company Context

🏢 Company Culture

Industry: Exely specializes in online solutions and websites for the hotel industry, focusing on increasing direct sales and automating operations.

Company Size: Exely has a distributed team working from 20 countries in the APAC and EMEA regions, speaking over 35 languages. This provides an exceptional opportunity to share global exchange experiences.

Founded: Not specified.

Team Structure: The customer support team consists of support specialists who work closely with clients to ensure they get the most out of the Exely platform. They collaborate with other teams, such as product and engineering, to improve the platform and resolve client issues.

Development Methodology: Not specified.

Company Website: Exely

📝 Enhancement Note: Exely's company culture emphasizes global exchange, customer-centricity, and continuous learning, providing an excellent environment for professional growth.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-Level to Intermediate. This role offers the opportunity to learn technical skills, train others, and build strong relationships with clients.

Reporting Structure: The Customer Support Specialist reports directly to the Support Manager.

Technical Impact: This role has a direct impact on client satisfaction and the success of the Exely platform. By providing exceptional support, the Customer Support Specialist helps ensure that clients can effectively use the platform to increase their direct sales and automate operations.

Growth Opportunities:

• Career Progression: With experience and proven performance, there may be opportunities to advance to senior support roles or move into other areas of the business, such as product management or training.
• Technical Skill Development: This role offers the opportunity to learn and develop technical skills related to the Exely platform and the broader hospitality industry.
• Leadership Potential: As the team grows, there may be opportunities to mentor new team members and take on leadership responsibilities.

📝 Enhancement Note: Exely's fast-paced and growing environment offers numerous opportunities for professional growth and development.

🌐 Work Environment

Office Type: Remote work environment, with no physical office location specified.

Office Location(s): Turkey.

Workspace Context:

• Remote Work: This role requires a stable internet connection and a suitable workspace for remote work.
• Communication: Regular communication with clients and team members is essential, so a reliable headset and microphone are required.
• Collaboration: The Customer Support Specialist will collaborate with various teams, such as product and engineering, to resolve client issues and improve the platform.

Work Schedule: Monday-Friday, 9 AM-6 PM (GMT+3) with a 1-hour lunch break. The work schedule may vary depending on client needs and time zones.

📝 Enhancement Note: Exely's remote work environment offers flexibility and the opportunity to work from various locations within Turkey.

📄 Application & Technical Interview Process

Interview Process:

1. Application Review: Exely will review your application and resume to ensure you meet the required qualifications.
2. Phone/Video Screen: A short phone or video call to assess your communication skills and cultural fit.
3. Technical Assessment: A practical assessment to evaluate your problem-solving skills and ability to handle client requests.
4. Final Interview: A final interview with the hiring manager to discuss your fit for the role and answer any remaining questions.

Portfolio Review Tips: Not applicable, as this role does not require a web portfolio.

Technical Challenge Preparation: Not applicable, as this role does not involve a technical challenge.

ATS Keywords: Not applicable, as this role does not require a web portfolio or technical challenge.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit.

📌 Application Steps

To apply for this Customer Support Specialist (Turkey) position:

1. Submit your application through the provided application link.
2. Tailor your resume to highlight your customer service experience, communication skills, and any relevant experience in the hospitality or technology industry.
3. Prepare for the phone/video screen by practicing your communication skills and familiarizing yourself with the Exely platform.
4. Research Exely's company culture and mission to demonstrate your enthusiasm for the role and alignment with the company's values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

• Tailor every section specifically to customer support roles, emphasizing communication skills, problem-solving, and client management.
• Include customer support methodologies, ticket management, and client relationship-building practices.
• Address customer support team dynamics, cross-functional collaboration with other departments, and client-focused culture.
• Focus on customer support career progression, technical skill development, and leadership opportunities in customer support teams.
• Provide tactical advice for customer support interviews, communication strategies, and problem-solving techniques.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute customer support and relevant keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

• Include specific customer support tools, ticket management systems, and client communication platforms relevant to the role.
• Address customer support career progression paths and technical leadership opportunities in customer support teams.
• Provide tactical advice for customer support interviews, communication strategies, and problem-solving techniques.
• Emphasize client-focused culture, cross-functional collaboration, and client impact measurement.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use customer support and industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to customer support professionals.
• Provide actionable insights that give customer support candidates a competitive advantage.
• Focus on customer support team culture, cross-functional collaboration, and client impact measurement.

Customer Support Emphasis:

• Emphasize customer support best practices, ticket management, and client relationship-building.
• Include specific portfolio requirements tailored to the customer support discipline and role level.
• Address communication strategies, problem-solving methods, and client-focused approaches.
• Focus on client satisfaction, client retention, and client success stories.
• Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

• Generic business jargon not relevant to customer support roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-customer support terminology unless relevant to the specific customer support role.
• Marketing language unrelated to customer support, client communication, or client success.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for customer support interviews in the customer support industry.