Customer Support Specialist – Regional Hiring

📍 Job Overview

• Job Title: Customer Support Specialist – Regional Hiring
• Company: Enterprise Call Center
• Location: Nashville, Tennessee, United States
• Job Type: Part-time
• Category: Customer Support & Services
• Date Posted: June 21, 2025
• Experience Level: Entry-level to Associate (0-2 years)
• Remote Status: On-site (Nashville, TN)

🚀 Role Summary

• Handle inbound customer interactions for major brands, resolving issues, and ensuring customer satisfaction.
• Use provided tools to document and manage customer needs accurately.
• Deliver service in a professional and brand-aligned manner while maintaining performance targets in quality, communication, and efficiency.
• Participate in required certification courses to qualify for client assignments.

📝 Enhancement Note: This role involves phone-based customer service, offering schedule flexibility and the ability to provide support from a designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

💻 Primary Responsibilities

• Customer Interaction: Answer inbound calls and assist customers with questions, concerns, or product/service issues.
• Case Management: Use provided tools to document and resolve customer needs accurately, following established protocols for communication and case handling.
• Performance Metrics: Maintain performance targets in quality, communication, and efficiency.
• Certification: Participate in required certification courses to qualify for client assignments.
• Professionalism: Deliver service in a professional and brand-aligned manner.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience: No prior experience required, but prior customer service or call center experience is a plus.

Required Skills:

• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Ability to follow detailed instructions and meet performance standards
• Authorization to work in the United States
• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Preferred Skills:

• Spanish language skills
• Prior customer service or call center experience

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $12 - $14 per hour (based on regional standards for entry-level customer support roles in Nashville, TN)

Benefits:

• Remote position – no commute
• Paid training (after client certification)
• Flexible schedule options
• Paid time off
• Career advancement opportunities
• Access to telehealth benefits
• All information kept confidential under EEO guidelines

Working Hours: Part-time, with flexible scheduling options.

🎯 Team & Company Context

🏢 Company Culture

Industry: Customer support and services for national brands.

Company Size: Small to medium-sized call center with remote workforce.

Founded: Not specified.

Team Structure: Remote customer service representatives supported by on-site management and training teams.

Development Methodology: Not specified.

Company Website: ECC Solutions

📝 Enhancement Note: The company recruits, trains, and manages remote customer service representatives who support national brands in customer service, tech support, and sales. Their secure, cloud-based systems allow CSRs to work from home while delivering professional service.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to associate, with opportunities for career advancement.

Reporting Structure: Remote customer service representatives report to on-site management and training teams.

Technical Impact: Direct impact on customer satisfaction and brand reputation through professional and efficient customer support.

Growth Opportunities:

• Career advancement opportunities within the company.
• Development of customer service and communication skills.
• Potential exposure to various industries and brands.

📝 Enhancement Note: Career growth opportunities may include promotions to team lead, quality assurance, or training roles, as well as potential exposure to different industries and brands through client assignments.

🌐 Work Environment

Office Type: On-site office location in Nashville, TN, with remote work options for customer service representatives.

Office Location(s): 718 Thompson Lane, Nashville, TN 37204, USA

Workspace Context:

• Remote customer service representatives work from a designated workspace with a reliable internet connection and appropriate equipment.
• On-site office provides training facilities and management support for remote customer service representatives.

Work Schedule: Flexible scheduling options, with part-time hours and potential opportunities for overtime.

📄 Application & Technical Interview Process

Interview Process:

1. Online application submission.
2. Phone or video screening to assess communication skills and fit for the role.
3. Multi-step onboarding and client certification process, including training and assessments.
4. Assignment to client accounts and commencement of customer service duties.

Portfolio Review Tips: N/A for this role.

Technical Challenge Preparation: N/A for this role.

ATS Keywords: Customer service, communication, active listening, computer knowledge, typing ability, problem-solving, customer support, call center, remote work, brand alignment, performance metrics, certification, training.

📝 Enhancement Note: Applicants should focus on demonstrating strong communication skills, active listening, and problem-solving abilities throughout the application and interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Professionalism and brand alignment in customer interactions.
• Accuracy and efficiency in case management.
• Strong communication and active listening skills.
• Ability to follow detailed instructions and meet performance standards.
• Commitment to customer satisfaction and continuous improvement.

Collaboration Style:

• Remote customer service representatives work independently but are supported by on-site management and training teams.
• Collaboration occurs through regular check-ins, team meetings, and performance reviews.
• Knowledge sharing and peer support are encouraged among customer service representatives.

📝 Enhancement Note: The company values professionalism, accuracy, and efficiency in customer support, with a focus on customer satisfaction and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling high call volumes and managing customer expectations.
• Resolving complex customer issues and escalations.
• Maintaining performance targets in quality, communication, and efficiency.

Learning & Development Opportunities:

• Paid training (after client certification) to qualify for client assignments.
• Career advancement opportunities within the company.
• Potential exposure to various industries and brands through client assignments.

📝 Enhancement Note: Technical challenges in this role involve managing high call volumes, resolving complex customer issues, and maintaining performance targets. Learning and development opportunities include paid training, career advancement, and exposure to diverse industries and brands.

💡 Interview Preparation

Technical Questions:

• How do you handle difficult or upset customers?
• Can you describe a time when you had to solve a complex problem?
• How do you prioritize your workload when handling multiple customer calls?

Company & Culture Questions:

• Why are you interested in this customer support role?
• How do you stay organized and manage your time effectively?
• Can you describe a time when you went above and beyond to help a customer?

Portfolio Presentation Strategy: N/A for this role.

📝 Enhancement Note: Applicants should focus on demonstrating strong communication skills, problem-solving abilities, and a customer-centric mindset throughout the interview process.

📌 Application Steps

To apply for this customer support specialist position:

1. Submit your application through the application link.
2. Prepare for phone or video screening by practicing active listening and problem-solving scenarios.
3. Complete the multi-step onboarding and client certification process, including training and assessments.
4. Research the company and its client brands to demonstrate your interest and commitment to customer support.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.