📍 Job Overview

Job Title: Customer Support Specialist (part-time)
Company: RocketPeople
Location: Breda, Noord-Brabant, Netherlands
Job Type: Part-time, Hybrid (2 office days per week)
Category: Customer Support
Date Posted: 2025-06-25
Experience Level: 2-5 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Impact the sustainable mobility landscape by ensuring optimal user experience for NS Go platform users.
Collaborate with a dynamic, growing team in a scale-up environment with a stable parent organization (NS).
Be the main point of contact for users and customers, handling inquiries, and identifying product improvements.

📝 Enhancement Note: This role offers a unique opportunity to combine customer support with sustainability and technology, making a direct impact on the mobility landscape in the Netherlands.

💻 Primary Responsibilities

Handle user tickets by receiving, analyzing, prioritizing, and responding to user inquiries.
Support small and medium-sized customers by being their main point of contact for the NS Go platform.
Identify and propose product improvements based on user feedback and technical issues.
Optimize the user experience by collaborating with colleagues and improving the knowledge base.
Train and support NS's client service team on the NS Go platform and its features.
Signal and contribute to the improvement of the knowledge base to ensure its completeness and accuracy.

🎓 Skills & Qualifications

Education: MBO/HBO work and thinking level.

Experience: At least 3 years of experience in a similar role.

Required Skills:

Empathy for users
Problem-solving and analytical skills
Excellent communication skills
Prioritization skills
Affinity with IT

Preferred Skills:

Experience with customer support software (e.g., Zendesk, Freshdesk)
Knowledge of the mobility industry or NS services
Familiarity with the NS Go platform

📝 Enhancement Note: While not explicitly required, experience with customer support software and familiarity with the mobility industry or NS services would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €2,500 - €3,500 per month (gross), based on experience and in line with part-time market standards in the Netherlands for customer support specialists.

Benefits:

Yearly contract (with potential extension) of 24 hours per week
Monthly salary and 8% year-end bonus
Flexible mobility policy, allowing work from home and flexible hours
Minimum of 6 weeks vacation per year
Personal and professional development opportunities
Regular team-building activities and after-work drinks

🎯 Team & Company Context

Company Culture:

Industry: Mobility and sustainability
Company Size: Small (40+ employees)
Founded: 2021 (as a spin-off from NS)
Team Structure: Flat hierarchy, with a focus on collaboration and impact
Development Methodology: Agile, with a focus on continuous improvement and user-centric design

Company Website: https://www.nsmobiliteitsdiensten.nl/

📝 Enhancement Note: NS Mobiliteitsdiensten is a young, dynamic organization with a focus on sustainability and innovation. Its culture is characterized by energy, informality, and a willingness to take on challenges.

📈 Career & Growth Analysis (N/A for this role)

🌐 Work Environment

Office Type: Modern, open-plan office located in Breda's central train station.

Office Location(s): Breda, Noord-Brabant, Netherlands

Workspace Context:

Collaborative work environment with a focus on teamwork and communication
Flexible work arrangements, allowing for remote work and flexible hours
Access to modern tools and technologies to support customer support activities

Work Schedule: 24 hours per week, with flexible hours and the possibility to work from home.

📝 Enhancement Note: The work environment at NS Mobiliteitsdiensten is dynamic, collaborative, and focused on impact. The flexible work arrangements allow for a good work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Screening call (30 minutes): A brief conversation to assess your fit for the role and answer any questions you may have.
Case study (60 minutes): A practical exercise to evaluate your problem-solving skills and customer support approach.
Final interview (60 minutes): A conversation with the hiring manager to discuss your fit for the role and the team, as well as your long-term career goals.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords: Customer support, user experience, problem-solving, communication, mobility, sustainability, NS Go platform, part-time, hybrid work, teamwork, collaboration, impact, continuous improvement.

📝 Enhancement Note: Familiarize yourself with the NS Go platform and the mobility industry to demonstrate your understanding of the role and the company during the interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Empathy and understanding for users
Problem-solving and analytical skills
Excellent communication skills
Ability to prioritize and multitask
Affinity with IT and technology

Collaboration Style:

Collaborative and team-oriented approach
Focus on impact and continuous improvement
Open and transparent communication
Regular team-building activities and after-work drinks

📝 Enhancement Note: NS Mobiliteitsdiensten values initiative, impact, collaboration, and self-reflection. Its culture is characterized by respect and gezelligheid (a Dutch term for coziness and conviviality).

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling a high volume of user inquiries efficiently and effectively
Identifying and proposing product improvements based on user feedback
Collaborating with various teams to optimize the user experience

Learning & Development Opportunities:

Personal and professional development opportunities
The possibility to work from home and gain experience in a hybrid work environment
The chance to make a direct impact on the sustainable mobility landscape in the Netherlands

📝 Enhancement Note: This role offers the opportunity to grow both personally and professionally, with a focus on continuous learning and development.

💡 Interview Preparation

Technical Questions:

How do you handle a high volume of user inquiries efficiently and effectively?
Can you describe a time when you identified and proposed a product improvement based on user feedback?
How do you collaborate with various teams to optimize the user experience?

Company & Culture Questions:

Why are you interested in this role and NS Mobiliteitsdiensten?
How do you align with our core values of initiative, impact, collaboration, and self-reflection?
How do you see yourself contributing to our mission of making sustainable mobility easy for businesses?

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: Prepare for the interview by familiarizing yourself with the NS Go platform, the mobility industry, and NS Mobiliteitsdiensten's core values. Be ready to discuss your problem-solving approach and your ability to work collaboratively with various teams.

📌 Application Steps

To apply for this customer support specialist (part-time) position:

Submit your application through the application link provided.
Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
Prepare for the interview process by familiarizing yourself with the NS Go platform, the mobility industry, and NS Mobiliteitsdiensten's core values.
Research the company and its mission to demonstrate your understanding and enthusiasm for the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist (part-time)