📍 Job Overview

Job Title: Customer Support Specialist (m/w/d)
Company: Boeing Distribution Services ISC GmbH
Location: Norderstedt, Schleswig-Holstein, Germany
Job Type: On-site
Category: Customer Support
Date Posted: 2025-06-11
Experience Level: Entry-level to 2 years
Remote Status: On-site

🚀 Role Summary

Manage customer service for aviation consumables, ensuring order processing and timely delivery.
Communicate with international clients and handle returns and complaints.
Support team with extended responsibilities, such as creating reports and implementing best practices.

📝 Enhancement Note: This role requires strong communication skills and a proactive approach to customer service. Familiarity with SAP or other ERP systems is preferred, as well as proficiency in English.

💻 Primary Responsibilities

Customer Communication: Manage customer interactions, from order placement to payment, ensuring customer satisfaction and timely delivery.
Order Processing: Process and administer orders, coordinating with material management and shipping departments to meet deadlines.
Return & Complaint Handling: Manage returns and complaints, ensuring customer satisfaction and resolution.
Team Support: Assist team with extended responsibilities, such as creating reports and implementing best practices.
Performance Monitoring: Monitor performance metrics and ensure timely delivery of products and services.

📝 Enhancement Note: This role requires strong organizational skills and the ability to multitask. Proactive communication and problem-solving skills are essential for success in this role.

🎓 Skills & Qualifications

Education: A completed commercial training or equivalent.

Experience: Ideally, some experience in customer service within the aviation or wholesale sector.

Required Skills:

Excellent communication skills in German and English.
Strong organizational skills and the ability to multitask.
Proficient in MS Office, especially Excel.
Familiarity with SAP or other ERP systems is preferred.

Preferred Skills:

Experience in customer service within the aviation or wholesale sector.
Knowledge of the aviation industry.
Proficiency in additional languages.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Case studies demonstrating successful customer service and problem-solving skills.
Examples of reports or presentations showcasing data analysis and communication skills.

Technical Documentation:

Documentation of processes and procedures used in previous roles.
Examples of performance metrics and optimization techniques.

📝 Enhancement Note: This role does not require a traditional web development portfolio. However, demonstrating strong communication skills and customer service experience through case studies and examples of successful projects is essential.

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (based on German market standards for entry-level customer support roles).

Benefits:

Annual salary reviews.
30 days vacation, increasing with tenure.
Social benefits, including company pension scheme and health insurance contributions.
Cross-functional and international work in teams around the globe.
Tailored training opportunities for your field of work.
Regular working hours, without shift work.
In-house canteen with subsidized meals.
Employee discount program with attractive offers from various providers.
Subsidy for public transport and free employee parking.
Bicycle leasing with attractive conditions.
Subsidized membership in the EGYM Wellpass program.

Working Hours: 40 hours per week, with regular working hours and no shift work.

📝 Enhancement Note: Salary range is based on German market standards for entry-level customer support roles. Benefits are tailored to support employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aviation and aerospace industry.

Company Size: Medium-sized company with a global presence.

Founded: 1916 (as The Boeing Company).

Team Structure:

Performance & Execution Team: Responsible for customer support, order processing, and delivery.
Cross-functional teams: Collaborate with various departments, such as material management, shipping, and sales.
Global presence: Work with international clients and colleagues.

Development Methodology:

Agile methodologies for project management and team collaboration.
Regular team meetings and performance reviews.
Focus on continuous improvement and customer satisfaction.

Company Website: www.BoeingDistribution.com

📝 Enhancement Note: Boeing Distribution Services ISC GmbH is a subsidiary of The Boeing Company, focusing on the distribution of aviation consumables and other products. The company values cross-functional collaboration and continuous improvement.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry-level to 2 years of experience. Responsible for managing customer service, order processing, and delivery. Supports team with extended responsibilities, such as creating reports and implementing best practices.

Reporting Structure: Reports directly to the team leader or manager. Collaborates with cross-functional teams, such as material management, shipping, and sales.

Technical Impact: Ensures customer satisfaction and timely delivery of products and services. Supports team with extended responsibilities, such as creating reports and implementing best practices.

Growth Opportunities:

Career Progression: With experience and strong performance, opportunities may arise for promotion to team leader or manager roles.
Skill Development: Tailored training opportunities are available to support professional development in customer service and related fields.
Technical Leadership: With experience and strong performance, opportunities may arise for taking on more technical leadership roles within the team.

📝 Enhancement Note: Career progression in customer support roles typically involves moving into team leadership or management positions. Technical leadership opportunities may also arise, depending on the individual's skills and interests.

🌐 Work Environment

Office Type: Modern office environment with a focus on collaboration and teamwork.

Office Location(s): Norderstedt, Germany.

Workspace Context:

Collaborative workspace with open-plan offices and meeting rooms.
Access to modern technology and tools, such as MS Office and SAP.
Opportunities for cross-functional collaboration with various departments.

Work Schedule: Regular working hours, without shift work. Some flexibility may be required to accommodate international clients and time zones.

📝 Enhancement Note: The work environment at Boeing Distribution Services ISC GmbH is focused on collaboration and teamwork. The company offers modern offices and access to the latest technology and tools.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: Initial conversation to assess communication skills and cultural fit.
On-site Interview: In-depth discussion of role responsibilities, company culture, and career development opportunities.
Case Study or Role-play: Demonstration of problem-solving skills and customer service experience.

Portfolio Review Tips:

Prepare case studies demonstrating successful customer service and problem-solving skills.
Highlight examples of reports or presentations showcasing data analysis and communication skills.
Be prepared to discuss your approach to customer service and problem-solving.

Technical Challenge Preparation:

Familiarize yourself with the company's products and services.
Prepare examples of successful customer service and problem-solving experiences.
Research the aviation industry and Boeing's role in it.

ATS Keywords: Customer Service, Order Processing, Communication, SAP, ERP Systems, MS Office, English Proficiency, Team Collaboration, Aviation Industry, Boeing.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, customer service experience, and cultural fit. Preparation should focus on demonstrating strong problem-solving skills and a proactive approach to customer service.

🛠 Technology Stack & Web Infrastructure

Customer Relationship Management (CRM) Software: SAP.

Office Suite: Microsoft Office (Word, Excel, PowerPoint).

Project Management Tools: Agile methodologies for project management and team collaboration.

📝 Enhancement Note: This role does not require a traditional web development technology stack. Familiarity with SAP and Microsoft Office is preferred, as well as proficiency in English.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Prioritize customer satisfaction and timely delivery of products and services.
Proactive Communication: Actively communicate with customers and colleagues to ensure smooth order processing and resolution of any issues.
Problem-solving: Demonstrate a proactive approach to identifying and resolving customer service issues.
Teamwork: Collaborate effectively with cross-functional teams to ensure timely delivery of products and services.

Collaboration Style:

Cross-functional Collaboration: Work closely with various departments, such as material management, shipping, and sales, to ensure timely delivery of products and services.
Regular Team Meetings: Attend regular team meetings to discuss performance, address any issues, and plan for future projects.
Performance Reviews: Participate in regular performance reviews to identify areas for improvement and opportunities for professional development.

📝 Enhancement Note: The customer support team at Boeing Distribution Services ISC GmbH values proactive communication, problem-solving, and teamwork. Collaboration with cross-functional teams is essential for ensuring timely delivery of products and services.

⚡ Challenges & Growth Opportunities

Technical Challenges:

International Clients: Manage customer service for international clients, requiring proficiency in English and potentially other languages.
Volume Management: Handle a high volume of orders and customer inquiries, requiring strong organizational skills and the ability to multitask.
Problem-solving: Identify and resolve customer service issues, demonstrating a proactive approach to problem-solving.

Learning & Development Opportunities:

Training Programs: Participate in tailored training opportunities to support professional development in customer service and related fields.
Conferences and Events: Attend industry conferences and events to stay up-to-date with the latest trends and best practices in customer service.
Mentoring: Seek mentoring opportunities from experienced team members to gain insights into the aviation industry and customer service best practices.

📝 Enhancement Note: This role presents technical challenges related to managing international clients and high volumes of orders. Learning and development opportunities are available to support professional growth in customer service and related fields.

💡 Interview Preparation

Technical Questions:

Customer Service Scenarios: Prepare for scenarios involving customer service and problem-solving, demonstrating your approach to handling difficult customers and resolving issues.
Industry Knowledge: Familiarize yourself with the aviation industry and Boeing's role in it, preparing for questions about the company's products and services.
Process Improvement: Prepare for questions about process improvement and continuous improvement initiatives within the customer support team.

Company & Culture Questions:

Company History: Research the company's history and values, preparing for questions about its role in the aviation industry and commitment to customer service.
Team Dynamics: Prepare for questions about team dynamics and collaboration, demonstrating your ability to work effectively with cross-functional teams.
Career Development: Prepare for questions about your career goals and aspirations, demonstrating your commitment to professional development and growth within the company.

Portfolio Presentation Strategy:

Case Studies: Prepare case studies demonstrating successful customer service and problem-solving skills, highlighting your approach to customer service and problem resolution.
Data Analysis: Prepare examples of reports or presentations showcasing data analysis and communication skills, highlighting your ability to identify trends and make data-driven decisions.
Customer Service Philosophy: Prepare a statement outlining your approach to customer service and commitment to customer satisfaction.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating strong problem-solving skills, a proactive approach to customer service, and a commitment to professional development and growth within the company.

📌 Application Steps

To apply for this Customer Support Specialist (m/w/d) position at Boeing Distribution Services ISC GmbH:

Submit your application through the online portal.
Prepare case studies demonstrating successful customer service and problem-solving skills, highlighting your approach to customer service and problem resolution.
Highlight examples of reports or presentations showcasing data analysis and communication skills, demonstrating your ability to identify trends and make data-driven decisions.
Familiarize yourself with the company's products and services, preparing for questions about the company's role in the aviation industry and commitment to customer service.
Prepare for questions about your career goals and aspirations, demonstrating your commitment to professional development and growth within the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist (m/w/d)