Customer Support Specialist - MedTrainer Querétaro at MedTrainer

📍 Job Overview

Job Title: Customer Support Specialist - MedTrainer Querétaro
Company: MedTrainer
Location: Querétaro, Querétaro, Mexico
Job Type: Full-time
Category: Customer Support
Date Posted: 2025-06-18
Experience Level: 0-2 years
Remote Status: On-site with hybrid flexibility

🚀 Role Summary

Handle and resolve customer inquiries via phone and JIRA ticketing system
Provide basic technical support and troubleshoot issues efficiently
Document all customer interactions in the company's CRM system
Collaborate with learning and compliance platforms to ensure exceptional support experience
Fluent in English (spoken and written) and have strong problem-solving skills

📝 Enhancement Note: This role requires a high level of customer-centric approach, excellent communication abilities, and the capacity to handle customer inquiries through various communication channels.

💻 Primary Responsibilities

Customer Inquiry Handling: Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls
Technical Support: Provide basic technical support and troubleshoot issues efficiently
CRM Documentation: Document all customer interactions in the company's CRM system
Platform Collaboration: Work closely with learning and compliance platforms to ensure an exceptional support experience

📝 Enhancement Note: This role involves a significant amount of customer interaction, requiring strong communication skills and the ability to multitask and prioritize customer needs.

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience: 1-2 years of customer service or support experience

Required Skills:

Fluent in English (spoken and written)
Strong problem-solving skills
Excellent communication abilities
Familiarity with CRM systems and documentation of customer interactions
Experience in troubleshooting technical issues and providing basic technical support

Preferred Skills:

Bilingual or multilingual abilities
Experience with JIRA ticketing system
Familiarity with Google Suite and Microsoft Office

📝 Enhancement Note: While not explicitly stated, having experience in the healthcare industry or familiarity with healthcare-related software could be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A)

Note: This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. However, based on market research for customer support specialist roles in Querétaro, Mexico, the estimated salary range is MXN 15,000 - 25,000 per month.

Benefits:

Major medical expenses insurance
Savings Plan (Caja de Ahorro)
English classes
Lunch, Breakfast, drinks, and snacks
Discount coupons in different medical specialties
Opportunity for some home office based upon performance

Working Hours: 40 hours per week, with the opportunity for some home office work based upon performance.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare technology

Company Size: Medium (100-249 employees)

Founded: Not specified

Team Structure:

Customer Support Team
Learning and Compliance Platforms Team
Managed Services Team

Development Methodology: Not specified

Company Website: MedTrainer

📝 Enhancement Note: MedTrainer is a high-level company in the healthcare industry, transforming technology solutions with the MedTrainer Platform Solution, which integrates their proprietary Learning Management System (LMS), a strong focus on Compliance Training, and their Managed Services in Credentialing and Compliance Management.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to intermediate

Reporting Structure: Reports directly to the Customer Support Manager

Technical Impact: This role has a direct impact on customer satisfaction and the overall success of the company's support services.

Growth Opportunities:

Progression to Senior Customer Support Specialist or Team Lead role
Potential cross-training opportunities in other departments, such as Learning and Compliance Platforms or Managed Services

📝 Enhancement Note: While not explicitly stated, there may be opportunities for career growth and development within the company, given its focus on employee development and training.

🌐 Work Environment

Office Type: On-site with hybrid flexibility

Office Location(s): Querétaro, Querétaro, Mexico

Workspace Context:

Collaborative work environment with a focus on customer support and satisfaction
Opportunity for some home office work based upon performance

Work Schedule: 40 hours per week, with the opportunity for some home office work based upon performance.

📝 Enhancement Note: The work environment at MedTrainer is described as collaborative, with a focus on customer support and satisfaction. The opportunity for some home office work based upon performance indicates a level of flexibility and trust in employees' abilities to manage their time effectively.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and English proficiency
In-depth interview with the Customer Support Manager to discuss problem-solving skills, customer service experience, and technical support experience
Final interview with the hiring manager to discuss cultural fit and career goals

Portfolio Review Tips: N/A

Technical Challenge Preparation: N/A

ATS Keywords: Customer Service, Technical Support, Problem Solving, Communication, CRM Systems, JIRA, English, Customer Support Specialist, Healthcare Technology, MedTrainer

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, problem-solving abilities, and customer service experience. There are no portfolio review tips or technical challenge preparation required, as this is not a web development or server administration position.

🛠 Technology Stack & Web Infrastructure (N/A)

Note: This role does not require a specific technology stack or web infrastructure knowledge, as it is not a web development or server administration position.

👥 Team Culture & Values

Customer Support Values:

Exceptional customer service
Strong problem-solving skills
Excellent communication abilities
Customer-centric approach
Ability to handle customer inquiries through various communication channels

Collaboration Style:

Collaborative work environment with a focus on customer support and satisfaction
Opportunity for some home office work based upon performance

📝 Enhancement Note: The customer support values and collaboration style at MedTrainer emphasize exceptional customer service, strong problem-solving skills, and a customer-centric approach. The opportunity for some home office work based upon performance indicates a level of flexibility and trust in employees' abilities to manage their time effectively.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling a high volume of customer inquiries efficiently and effectively
Troubleshooting technical issues and providing basic technical support
Documenting all customer interactions in the company's CRM system

Learning & Development Opportunities:

English language classes
Potential cross-training opportunities in other departments, such as Learning and Compliance Platforms or Managed Services
Career growth opportunities within the Customer Support team or other departments

📝 Enhancement Note: The technical challenges for this role involve handling a high volume of customer inquiries, troubleshooting technical issues, and documenting customer interactions in the company's CRM system. The learning and development opportunities include English language classes, potential cross-training opportunities, and career growth opportunities within the Customer Support team or other departments.

💡 Interview Preparation

Technical Questions:

Not applicable, as this is not a web development or server administration position

Company & Culture Questions:

What do you enjoy most about providing customer support?
How do you handle difficult or upset customers?
Can you describe a time when you had to troubleshoot a technical issue and the steps you took to resolve it?
How do you prioritize and manage your time when handling a high volume of customer inquiries?

Portfolio Presentation Strategy: N/A

📝 Enhancement Note: The interview preparation for this role focuses on assessing the candidate's customer service experience, problem-solving skills, and communication abilities. There are no technical questions or portfolio presentation strategies required, as this is not a web development or server administration position.

📌 Application Steps

To apply for this Customer Support Specialist - MedTrainer Querétaro position:

Submit your application through the provided link
Prepare your updated CV in English, highlighting your customer service experience, problem-solving skills, and communication abilities
Research MedTrainer's company culture and customer support values to ensure a strong cultural fit
Practice common customer service interview questions and scenarios to demonstrate your skills and experience

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist - MedTrainer Querétaro