📍 Job Overview

Job Title: Customer Support Specialist I
Company: Uber Freight Mexico Customs, powered by TP Laser
Location: Manzanillo, CL 28800, Mexico
Job Type: On-site
Category: Customer Support
Date Posted: 2025-07-24
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Customer Support Focus: Handle customer inquiries, follow up on requests, and ensure efficient customs processes.
Import/Export Operations: Responsible for import and export operations, including documentation and problem-solving.
Team Collaboration: Work closely with the team to ensure smooth operations and customer satisfaction.

📝 Enhancement Note: This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Familiarity with customs regulations and processes is a plus.

💻 Primary Responsibilities

Customer Support: Handle customer inquiries via email, phone, or chat, and follow up on requests until resolution.
Import/Export Operations: Manage import and export operations, including documentation, problem-solving, and coordination with relevant parties.
Process Improvement: Identify areas for improvement in customs processes and suggest solutions to enhance efficiency.
Data Entry: Accurately enter and update data in the company's systems to maintain up-to-date records.
Reporting: Prepare and submit reports on customs processes, customer feedback, and other relevant data.

📝 Enhancement Note: This role requires strong organizational skills, attention to detail, and the ability to multitask and prioritize workloads. Experience with CRM software is a plus.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Commerce, or a related field.

Experience: 0 to 1 year of experience in customs operations, customer support, or a related field.

Required Skills:

Strong communication skills in Spanish (both written and verbal)
Proficiency in Office software (Word, Excel, PowerPoint)
Strong organizational skills and attention to detail
Ability to work in a fast-paced environment and multitask
Familiarity with customs regulations and processes (preferred)

Preferred Skills:

Experience with CRM software
Knowledge of import/export procedures and documentation
Bilingual skills (Spanish and English)

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: MXN 25,000 - 35,000 per month (based on market research for entry-level customer support roles in Mexico)

Benefits:

Competitive salary and benefits package
Opportunities for career growth and development
Dynamic and challenging work environment

Working Hours: 40 hours per week, Monday through Friday, from 9:00 AM to 6:30 PM

📝 Enhancement Note: The salary range provided is an estimate based on market research for entry-level customer support roles in Mexico. Actual compensation may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics and Transportation

Company Size: Medium (50-250 employees)

Founded: 2015 (as Uber Freight Mexico Customs, powered by TP Laser)

Team Structure:

Customer Support Team: Handles customer inquiries and ensures customer satisfaction.
Operations Team: Manages import and export operations, including documentation and coordination.
Management Team: Oversees day-to-day operations and strategic planning.

Development Methodology:

Agile/Scrum methodologies for project management and continuous improvement.
Regular team meetings and stand-ups to ensure open communication and collaboration.

Company Website: Uber Freight

📝 Enhancement Note: Uber Freight Mexico Customs, powered by TP Laser, is a dynamic and growing company that values innovation, collaboration, and customer satisfaction. The company offers a challenging and rewarding work environment for professionals seeking to grow and develop their careers in the logistics and transportation industry.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level (0-2 years of experience)

Reporting Structure: Reports directly to the Customer Support Manager.

Technical Impact: Directly impacts customer satisfaction and the efficiency of customs processes.

Growth Opportunities:

Short-term (1-2 years): Promotion to Senior Customer Support Specialist or Team Lead role.
Mid-term (3-5 years): Transition to Operations Management or Special Projects roles.
Long-term (5+ years): Potential career progression to Director or Executive-level positions within the company.

📝 Enhancement Note: Career growth opportunities within the company are based on individual performance, skills development, and demonstrated leadership potential. The company encourages employees to take on new challenges and seek out opportunities for professional development and growth.

🌐 Work Environment

Office Type: Modern, collaborative workspace with open-plan offices and dedicated team areas.

Office Location(s): Manzanillo, Mexico

Workspace Context:

Collaborative Workspace: Encourages open communication and teamwork among employees.
Technology & Tools: Provides access to relevant software, tools, and resources to support job functions.
Flexible Work Arrangement: Offers flexible work arrangements, such as remote work or flexible hours, depending on the role and team needs.

Work Schedule: Regular business hours, Monday through Friday, with occasional overtime or weekend work as needed.

📝 Enhancement Note: The company's work environment fosters collaboration, innovation, and continuous learning. Employees are encouraged to take advantage of professional development opportunities and seek out new challenges to grow and develop their careers.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and cultural fit.
Behavioral Interview: A structured interview focusing on problem-solving, customer service, and teamwork skills.
Case Study/Role-Play: A hands-on exercise to evaluate the candidate's ability to handle customer inquiries and resolve issues.
Final Interview: A meeting with the hiring manager to discuss the candidate's fit for the role and the team.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords:

Customer Support
Import Operations
Export Operations
Customs Regulations
Problem-Solving
Communication Skills
Teamwork
CRM Software
Agile Methodologies

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, problem-solving abilities, and cultural fit. Candidates should be prepared to discuss their experience with customer support, import/export operations, and customs regulations, as well as their approach to handling challenging customer inquiries and resolving issues.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Customer-Centric: Prioritize customer satisfaction and go above and beyond to resolve customer inquiries and issues.
Proactive: Anticipate customer needs and take initiative to address potential issues before they arise.
Adaptable: Remain flexible and responsive to changing customer needs and market conditions.
Collaborative: Work closely with team members and other departments to ensure efficient and effective customer support.

Collaboration Style:

Open Communication: Encourage open and transparent communication among team members and across departments.
Regular Check-ins: Schedule regular team meetings and one-on-ones to discuss progress, address concerns, and provide feedback.
Cross-Functional Collaboration: Work closely with other departments, such as Operations and Management, to ensure seamless customer support processes.

📝 Enhancement Note: Uber Freight Mexico Customs, powered by TP Laser, values a customer-centric and collaborative work environment. Employees are encouraged to take ownership of their roles, work together to achieve common goals, and continuously improve the customer support experience.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Inquiries: Handle a high volume of customer inquiries efficiently and effectively.
Complex Issues: Resolve complex customer issues that require creative problem-solving and collaboration with other departments.
Language Barriers: Communicate effectively with customers from diverse linguistic and cultural backgrounds.

Learning & Development Opportunities:

On-the-Job Training: Receive ongoing training and support to develop skills and knowledge in customer support, import/export operations, and customs regulations.
Professional Development: Participate in workshops, webinars, and other professional development opportunities to enhance skills and advance career growth.
Mentorship Program: Benefit from a mentorship program that pairs new employees with experienced team members to facilitate knowledge transfer and skill development.

📝 Enhancement Note: This role presents unique challenges and opportunities for growth and development. Candidates should be prepared to handle a high volume of customer inquiries, resolve complex issues, and collaborate effectively with team members and other departments to ensure customer satisfaction and operational efficiency.

💡 Interview Preparation

Technical Questions:

Customer Support Scenario: Describe a challenging customer support scenario you've faced and how you resolved it. What was the outcome, and what did you learn from the experience?
Import/Export Operations: Explain the import/export process, including documentation, regulations, and potential challenges. How have you handled these challenges in the past?
Problem-Solving: Walk us through your approach to problem-solving, using a real-life example from your experience in customer support or import/export operations.

Company & Culture Questions:

Customer Support Philosophy: How do you approach customer support, and what do you believe sets you apart from other customer support professionals?
Teamwork: Describe a time when you worked collaboratively with a team to achieve a common goal. What was the outcome, and what did you learn from the experience?
Adaptability: How do you adapt to changes in customer needs, market conditions, or company priorities? Provide an example from your past experience.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: Candidates should prepare for behavioral and situational interview questions that focus on problem-solving, customer service, and teamwork skills. They should also be ready to discuss their experience with import/export operations, customs regulations, and other relevant topics.

📌 Application Steps

To apply for this Customer Support Specialist I position:

Submit your application through the Uber Freight careers page.
Tailor your resume and cover letter to highlight your relevant experience, skills, and qualifications for the role.
Prepare for the phone/video screen and behavioral interview by practicing common interview questions and researching the company and role.
Familiarize yourself with the import/export process, customs regulations, and other relevant topics to demonstrate your knowledge and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist I