📍 Job Overview

Job Title: Customer Support Specialist I
Company: Uber Freight Mexico Customs, powered by TP Laser
Location: San Luis Potosi, SL 78395, Mexico
Job Type: On-site
Category: Customer Support
Date Posted: 2025-07-31
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Customer Support Focus: Handle customs and client-related tasks, ensuring efficient and profitable processes.
Dynamic Environment: Work in a fast-paced, challenging environment that encourages professional growth.
Teamwork: Collaborate with the team to monitor, manage, and administer customs and customer service functions.

📝 Enhancement Note: This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

💻 Primary Responsibilities

Pedimento Management:
- Capture, process, and pay pedimentos.
- Print and deliver documents to operators.
- Attend customs to modular pedimentos.
Client Support:
- Follow up on client requests and operations.
- Provide excellent customer service and support.
Problem Solving:
- Troubleshoot and resolve client issues efficiently.
- Collaborate with the team to find solutions and improve processes.

📝 Enhancement Note: This role requires strong problem-solving skills, adaptability, and the ability to work well under pressure.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Commerce, International Business, or a related field.

Experience:

Proven experience in pedimento capture and processing.
Proficiency in Office software (Word, Excel, PowerPoint).
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.

Required Skills:

Fluency in Spanish (both written and spoken).
Strong problem-solving skills.
Excellent organizational skills.
Proficiency in Office software.
Ability to work independently and in a team.

Preferred Skills:

Knowledge of customs clearance processes.
Experience with customer relationship management (CRM) software.
Bilingual skills (Spanish and English).

📝 Enhancement Note: While not required, knowledge of customs clearance processes and bilingual skills would be an asset in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Support Cases: Document successful customer support cases, highlighting problem-solving skills and positive client outcomes.
Process Improvement Projects: Showcase projects where you've improved customer support processes or workflows.
Team Collaboration: Highlight team projects or initiatives that demonstrate your ability to work well with others.

Technical Documentation:

Process Documentation: Include detailed documentation of customer support processes, including step-by-step guides and workflow diagrams.
Training Materials: Provide examples of training materials or resources you've created to help others understand customer support processes or tools.

📝 Enhancement Note: A well-structured portfolio demonstrating strong organizational skills, attention to detail, and problem-solving abilities will be crucial for this role.

💵 Compensation & Benefits

Salary Range: MXN 25,000 - 35,000 per month (based on market research for entry-level customer support roles in San Luis Potosi, Mexico).

Benefits:

Health Insurance: Comprehensive health insurance plan.
Retirement Savings: 401(k) or similar retirement savings plan with employer matching.
Employee Assistance Program: Confidential counseling and support services for employees and their families.
Training and Development: Opportunities for professional growth and development.

Working Hours: Rotating shifts, Monday through Friday (11:00 am - 8:00 pm or 10:00 am - 7:00 pm).

📝 Enhancement Note: Salary range is based on market research for entry-level customer support roles in San Luis Potosi, Mexico. Benefits may vary based on the company's official benefits package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics and supply chain management.

Company Size: Medium-sized team with a dynamic and collaborative work environment.

Founded: TP Laser, S. de R.L. was founded in 2004, with Uber Freight Mexico Customs, powered by TP Laser, established in 2017.

Team Structure:

Customs Team: The candidate will join the customs team, working closely with customs brokers, operations managers, and other support staff.
Cross-functional Collaboration: Collaborate with various departments, including operations, sales, and IT, to ensure efficient and profitable processes.

Development Methodology:

Agile/Scrum: The team follows Agile/Scrum methodologies to manage workflows and improve processes continuously.
Continuous Improvement: Encourage a culture of continuous improvement, always looking for ways to enhance customer support and streamline operations.

Company Website: Uber Freight

📝 Enhancement Note: Uber Freight Mexico Customs, powered by TP Laser, offers a dynamic and collaborative work environment, with a strong focus on continuous improvement and customer support.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level, with opportunities for growth and advancement in customer support, operations management, or other related fields.

Reporting Structure: The candidate will report directly to the Customs Manager or a designated supervisor.

Technical Impact: The role has a direct impact on customer satisfaction, operational efficiency, and overall business performance.

Growth Opportunities:

Promotion to Senior Customer Support Specialist: Demonstrate strong performance, problem-solving skills, and leadership potential to advance to a senior role within the customer support team.
Transition to Operations Management: Develop strong operational knowledge and demonstrate leadership skills to transition into an operations management role.
Cross-functional Opportunities: Explore opportunities in related fields, such as sales, IT, or logistics, to gain a broader understanding of the business and expand career prospects.

📝 Enhancement Note: Strong performance in this role can lead to career advancement opportunities within the customer support team, operations management, or other related fields.

🌐 Work Environment

Office Type: Modern, collaborative office space with open work areas and dedicated meeting rooms.

Office Location(s): San Luis Potosi, Mexico.

Workspace Context:

Collaborative Workspace: Open work areas encourage team collaboration and information sharing.
Dedicated Workstations: Each employee has a dedicated workstation equipped with a computer, multiple monitors, and necessary software tools.
Training and Development Resources: Access to training materials, resources, and workshops to support professional growth and development.

Work Schedule: Rotating shifts, Monday through Friday (11:00 am - 8:00 pm or 10:00 am - 7:00 pm), with flexibility for deployment windows and maintenance.

📝 Enhancement Note: The modern, collaborative office space at Uber Freight Mexico Customs, powered by TP Laser, fosters teamwork and information sharing, supporting the company's focus on continuous improvement and customer support.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, cultural fit, and basic understanding of the role.
In-depth Interview: A more comprehensive interview to discuss problem-solving skills, customer support experience, and process improvement initiatives.
Role-play Scenarios: Participate in role-play scenarios to demonstrate customer support skills, problem-solving abilities, and adaptability.
Final Decision: The hiring manager will make a final decision based on the candidate's performance throughout the interview process.

Portfolio Review Tips:

Case Studies: Highlight case studies demonstrating successful customer support outcomes, problem-solving skills, and process improvement initiatives.
Process Documentation: Include detailed process documentation, workflow diagrams, and step-by-step guides to showcase strong organizational skills and attention to detail.
Customer Feedback: Provide examples of positive customer feedback to demonstrate excellent customer service and support skills.

Technical Challenge Preparation:

Customer Support Scenarios: Practice common customer support scenarios to improve problem-solving skills, adaptability, and communication abilities.
Process Improvement Projects: Prepare examples of process improvement projects to demonstrate strong organizational skills, attention to detail, and a focus on continuous improvement.

ATS Keywords: Customer Support, Customs Clearance, Pedimento Capture, Process Improvement, Problem Solving, Customer Service, Client Relations, Teamwork, Collaboration, Agile/Scrum, Continuous Improvement.

📝 Enhancement Note: The interview process at Uber Freight Mexico Customs, powered by TP Laser, focuses on assessing customer support skills, problem-solving abilities, and cultural fit. Prepare for role-play scenarios and be ready to discuss process improvement initiatives and customer support experiences.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Customer Relationship Management (CRM) Software: Utilize CRM software to manage client interactions, track customer support cases, and monitor progress.
Office Suite: Use Microsoft Office or similar software for document creation, data analysis, and presentation.
Customs Clearance Software: Familiarize yourself with customs clearance software to streamline pedimento capture, processing, and payment.

Hardware:

Computer Workstation: A dedicated workstation with a computer, multiple monitors, and necessary software tools.
Printer/Scanner: Access to a printer and scanner for document handling and processing.

📝 Enhancement Note: While not heavily focused on web technologies, the role requires proficiency in Office software, CRM software, and customs clearance software to effectively manage customer support tasks and processes.

👥 Team Culture & Values

Customer Support Values:

Customer-centric: Focus on delivering exceptional customer service and support to ensure customer satisfaction and loyalty.
Problem-solving: Demonstrate strong problem-solving skills and a commitment to finding creative solutions to customer issues.
Continuous improvement: Embrace a culture of continuous improvement, always looking for ways to enhance customer support and streamline operations.
Teamwork: Collaborate effectively with team members, sharing knowledge, and supporting each other to achieve common goals.

Collaboration Style:

Cross-functional Collaboration: Work closely with various departments, including operations, sales, and IT, to ensure efficient and profitable processes.
Knowledge Sharing: Encourage a culture of knowledge sharing, where team members actively share information, best practices, and lessons learned.
Regular Team Meetings: Participate in regular team meetings to discuss performance, address concerns, and plan for future growth and development.

📝 Enhancement Note: Uber Freight Mexico Customs, powered by TP Laser, fosters a customer-centric, collaborative, and continuously improving culture, with a strong focus on teamwork and knowledge sharing.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Client Requests: Manage a high volume of client requests efficiently, prioritizing tasks, and ensuring timely resolution.
Complex Customs Processes: Navigate complex customs processes and regulations, staying up-to-date with changes and best practices.
Language Barriers: Overcome language barriers by demonstrating strong communication skills and cultural sensitivity in customer support interactions.

Learning & Development Opportunities:

Customs Clearance Training: Attend training sessions and workshops to deepen understanding of customs clearance processes and best practices.
Customer Support Certifications: Pursue customer support certifications to enhance skills and demonstrate commitment to professional development.
Language Courses: Enroll in language courses to improve Spanish and English proficiency, expanding career opportunities and enhancing customer support skills.

📝 Enhancement Note: While the role presents technical challenges, it also offers opportunities for learning and development, with a focus on customs clearance processes, customer support skills, and language proficiency.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Prepare for common customer support scenarios, demonstrating problem-solving skills, adaptability, and communication abilities.
Process Improvement Projects: Be ready to discuss process improvement projects, highlighting strong organizational skills, attention to detail, and a focus on continuous improvement.
Customs Clearance Knowledge: Brush up on customs clearance processes, regulations, and best practices to demonstrate a solid understanding of the role's technical requirements.

Company & Culture Questions:

Customer-centric Focus: Prepare for questions about Uber Freight Mexico Customs, powered by TP Laser's customer-centric approach and commitment to exceptional customer service and support.
Collaborative Work Environment: Be ready to discuss the company's collaborative work environment, cross-functional team dynamics, and the importance of knowledge sharing.
Continuous Improvement: Prepare for questions about the company's focus on continuous improvement, process enhancement, and customer support excellence.

Portfolio Presentation Strategy:

Case Studies: Present case studies demonstrating successful customer support outcomes, problem-solving skills, and process improvement initiatives.
Process Documentation: Include detailed process documentation, workflow diagrams, and step-by-step guides to showcase strong organizational skills and attention to detail.
Customer Feedback: Provide examples of positive customer feedback to demonstrate excellent customer service and support skills.

📝 Enhancement Note: Prepare for a comprehensive interview process at Uber Freight Mexico Customs, powered by TP Laser, focusing on customer support skills, problem-solving abilities, and cultural fit. Be ready to discuss process improvement initiatives, customer support experiences, and the company's customer-centric, collaborative, and continuously improving culture.

📌 Application Steps

To apply for this Customer Support Specialist I position at Uber Freight Mexico Customs, powered by TP Laser:

Customize Your Portfolio: Tailor your portfolio to highlight customer support case studies, process improvement projects, and strong organizational skills.
Resume Optimization: Optimize your resume for customer support roles, emphasizing problem-solving skills, process improvement initiatives, and relevant customer support experience.
Prepare for Technical Interview: Brush up on customer support scenarios, process improvement projects, and customs clearance knowledge to excel in the technical interview.
Research the Company: Thoroughly research Uber Freight Mexico Customs, powered by TP Laser, focusing on their customer-centric approach, collaborative work environment, and commitment to continuous improvement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist I