Customer Support Specialist I

📍 Job Overview

• Job Title: Customer Support Specialist I
• Company: Uber Freight México Customs
• Location: Nuevo Laredo, TM 88260, Mexico
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: July 30, 2025
• Experience Level: 0-2 years
• Remote Status: On-site

🚀 Role Summary

• The Customer Support Specialist I role involves handling customer inquiries, supporting audits, and assisting in the analysis of documented procedures.
• This position requires a completed degree and 0 to 1 year of experience in customs, logistics, or compliance.
• Basic English proficiency is preferred.

💻 Primary Responsibilities

• Customer Support: Handle internal and external customer inquiries via phone and email.
• Auditing Support: Assist in audits related to foreign trade operations and support the analysis of documented procedures.
• Report Writing: Contribute to the preparation and review of reports related to customs compliance.
• Supply Chain Security: Support internal audits focused on supply chain security.
• Compliance Analysis: Validate the compliance of documented procedures with relevant regulations and standards.

🎓 Skills & Qualifications

Education: A completed degree in Commerce International, Business Administration, or a related field.

Experience: 0 to 1 year of experience in customs, logistics, or compliance.

Required Skills:

• Customer support experience or relevant skills.
• Proficiency in Microsoft Office Suite.
• Strong communication skills in Spanish.
• Basic English proficiency.

Preferred Skills:

• Familiarity with customs procedures and regulations.
• Experience with auditing and reporting processes.
• Knowledge of supply chain security best practices.

📊 Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role.
• Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

• Salary Range: Not specified in the job listing.
• Benefits: Not specified in the job listing.

🎯 Team & Company Context

• Company Culture: Uber Freight México Customs is a dynamic and challenging work environment that offers opportunities for professional growth.
• Team Structure: The team consists of professionals dedicated to customs compliance and customer support.
• Development Methodology: The team follows established processes for customs compliance, auditing, and customer support.

📈 Career & Growth Analysis

• Web Technology Career Level: Not applicable for this role.
• Reporting Structure: The Customer Support Specialist I reports directly to the team lead or manager.
• Technical Impact: The role involves supporting critical processes related to customs compliance and customer support, which directly impacts the company's operations and customer satisfaction.

🌐 Work Environment

• Office Type: On-site.
• Office Location(s): Nuevo Laredo, TM 88260, Mexico.
• Workspace Context: The workspace is designed to facilitate collaboration and communication among team members.

📄 Application & Technical Interview Process

• Interview Process: Not specified in the job listing.
• Portfolio Review Tips: Not applicable for this role.
• Technical Challenge Preparation: Not applicable for this role.

🛠 Technology Stack & Web Infrastructure

• Frontend Technologies: Not applicable for this role.
• Backend & Server Technologies: Not applicable for this role.
• Development & DevOps Tools: Not applicable for this role.

👥 Team Culture & Values

• Customer Support Values: The team values excellent customer service, professionalism, and efficient problem-solving.
• Collaboration Style: The team encourages collaboration and knowledge-sharing to improve customer support processes and maintain high-quality standards.

⚡ Challenges & Growth Opportunities

• Technical Challenges: The role may present challenges related to customs regulations, auditing processes, and customer support.
• Learning & Development Opportunities: The role offers opportunities to develop skills in customs compliance, auditing, and customer support.

💡 Interview Preparation

• Technical Questions: Not specified in the job listing.
• Company & Culture Questions: Not specified in the job listing.
• Portfolio Presentation Strategy: Not applicable for this role.

📌 Application Steps

To apply for this Customer Support Specialist I position:

1. Submit your application through the application link.
2. Prepare your resume, highlighting relevant experience and skills.
3. Research the company and the role to demonstrate your interest and understanding.