📍 Job Overview

Job Title: Customer Support Specialist (French Speaker)
Company: Bridgestone Mobility Solutions
Location: Barcelona, Catalonia, Spain
Job Type: Full-Time
Category: Customer Support
Date Posted: 2025-06-26
Experience Level: 2-5 years
Remote Status: On-site/Hybrid (2 days remote)

🚀 Role Summary

Key Responsibilities:
- Provide effective technical and administration support through multiple channels (phone and email) to customers in the France region.
- Collaborate with peers and other departments to resolve customer issues efficiently and accurately, keeping customer satisfaction at the core.
- Manage customer expectations proactively and update the CRM system (SalesForce) with relevant information.
- Liaise with peers and cross-departmentally to provide complete and thoroughly researched answers for customers.

💻 Primary Responsibilities

Customer Support:
- Handle customer inquiries and troubleshoot technical issues via phone and email.
- Provide customers with personalized experiences and effective solutions.
- Manage customer expectations proactively and keep them informed throughout the support process.
CRM Management:
- Update the CRM system (SalesForce) with relevant information collected during customer service activities.
- Maintain accurate customer records and ensure data integrity.
Team Collaboration:
- Work closely with peers and other departments to resolve customer issues and provide comprehensive solutions.
- Share knowledge and best practices with the team to improve customer support processes.

🎓 Skills & Qualifications

Education: Relevant bachelor's degree or equivalent experience in customer support, sales, or a related field.

Experience: Proven experience of 2-5 years in a similar customer support role, preferably in a technical or B2B environment.

Required Skills:

Impeccable written and verbal communication skills in French and fluent English (written and spoken).
Good interpersonal and customer service skills.
Ability to be both proactive and reactive, and remain detail-oriented under pressure.
Ability to follow standard processes and practices within set service levels.
Previous experience with CRM systems (such as SalesForce) is an advantage.

Preferred Skills:

Experience with Bridgestone products or similar mobility solutions.
Knowledge of the French market and customer preferences.
Familiarity with fleet management solutions.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €28,000 - €35,000 per year (gross), based on experience and regional market standards.

Benefits:

Working from home up to 3 days a week.
€500 gross to set up your home office and additional monthly home office allowance.
Chance to work abroad for 40 working days per year.
Birthday off and volunteering time off.
Additional health and dental insurance.
100% employer-funded pension scheme.
Lunch, childcare, or transportation vouchers.
Unlimited access to LinkedIn Learning.
Access to Gofluent platform to learn new languages.
Free access to CALM (top mental health app).
Employee Assistance Program.
Discount on Bridgestone tyres.

Working Hours: 40 hours per week, Monday to Friday, with flexible working hours and maintenance windows.

📝 Enhancement Note: The salary range provided is based on regional market standards for customer support roles with similar experience levels in Barcelona, Spain. It is essential to verify the final salary offer directly with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Bridgestone Mobility Solutions operates within the mobility and fleet management industry, focusing on data-driven solutions to improve fleet productivity, reduce costs, and increase safety.

Company Size: Bridgestone Mobility Solutions is a business unit of the Bridgestone Corporation, a global leader in tyres and rubber, with a presence in Europe, the Americas, Australia, and Africa. The company employs over 140,000 people worldwide, with a significant presence in Barcelona, Spain.

Founded: Bridgestone Corporation was founded in 1931, and Bridgestone Mobility Solutions operates as one of its business units.

Team Structure:

The customer support team consists of 10 colleagues dedicated to the France region, based in Barcelona.
The team reports to the Regional Team Leader and collaborates closely with other departments, such as sales, marketing, and product development.

Development Methodology:

Bridgestone Mobility Solutions follows Agile methodologies to ensure continuous improvement and innovation in its products and services.
The customer support team works closely with other departments to gather feedback, identify trends, and improve customer support processes.

Company Website: Bridgestone Mobility Solutions

📝 Enhancement Note: Bridgestone Mobility Solutions is a dynamic, international company that values teamwork, innovation, and customer focus. The company's culture encourages employees to work hard and play hard, with a strong emphasis on collaboration and decision-making.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: This role is an entry to mid-level position in the customer support career path, focusing on providing effective technical and administration support to customers. The role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

Reporting Structure: The Customer Support Specialist reports directly to the Regional Team Leader and works closely with peers and other departments to resolve customer issues efficiently and accurately.

Technical Impact: The Customer Support Specialist plays a crucial role in maintaining customer satisfaction and ensuring that customers have access to the information and support they need to use Bridgestone Mobility Solutions' products effectively. The role involves collaborating with other departments to gather feedback, identify trends, and improve customer support processes.

Growth Opportunities:

Career Progression: With experience and proven performance, Customer Support Specialists can progress to senior roles within the customer support team or explore opportunities in other departments, such as sales, marketing, or product development.
Technical Skill Development: The role offers opportunities to develop technical skills in customer support, problem-solving, and CRM systems. Additionally, employees can expand their knowledge of Bridgestone Mobility Solutions' products and the mobility industry as a whole.
Leadership Potential: As the team grows, there may be opportunities for Customer Support Specialists to take on leadership roles, mentoring new team members and driving process improvements.

📝 Enhancement Note: Bridgestone Mobility Solutions offers a dynamic and international work environment that encourages career growth and development. The company's focus on innovation and continuous improvement provides ample opportunities for employees to expand their skills and advance their careers.

🌐 Work Environment

Office Type: Bridgestone Mobility Solutions operates a modern, collaborative office environment in Barcelona, Spain, designed to foster teamwork and innovation.

Office Location(s): Barcelona, Catalonia, Spain

Workspace Context:

Collaborative Environment: The office features open-plan workspaces, meeting rooms, and breakout areas designed to encourage collaboration and communication among team members.
Technology & Tools: Employees have access to modern hardware, software, and collaboration tools to perform their jobs effectively.
Team Interaction: The customer support team works closely with other departments, such as sales, marketing, and product development, to ensure that customer feedback is incorporated into the company's products and services.

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. The role may require flexible working hours and maintenance windows to accommodate customer needs.

📝 Enhancement Note: Bridgestone Mobility Solutions offers a modern, collaborative work environment that prioritizes employee well-being and productivity. The company's focus on teamwork and innovation creates an engaging and dynamic workplace for employees.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, language proficiency, and cultural fit.
Technical Assessment: A practical assessment of the candidate's problem-solving skills, customer support experience, and CRM system knowledge.
Final Interview: A face-to-face or video interview with the hiring manager and other team members to discuss the candidate's fit for the role and the company's culture.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on customer support best practices and problem-solving techniques.
Familiarize yourself with CRM systems, such as SalesForce, and be prepared to discuss your experience with such tools.
Research Bridgestone Mobility Solutions' products and the mobility industry to demonstrate your enthusiasm for the role and the company.

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process for the Customer Support Specialist role at Bridgestone Mobility Solutions is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit. The company values candidates who are proactive, detail-oriented, and committed to providing exceptional customer support.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Customer-Centric: Prioritize customer satisfaction and keep the customer at the heart of every decision and behavior.
Proactive: Anticipate customer needs and take initiative to resolve issues before they arise.
Collaborative: Work closely with peers and other departments to provide comprehensive and effective customer support.
Continuously Learning: Stay up-to-date with industry trends, new products, and best practices to improve customer support processes.

Collaboration Style:

Cross-Functional Integration: Work closely with other departments, such as sales, marketing, and product development, to gather feedback, identify trends, and improve customer support processes.
Code Review Culture: Encourage knowledge sharing and best practice adoption within the customer support team.
Peer Programming: Collaborate with peers to resolve complex customer issues and share knowledge and expertise.

📝 Enhancement Note: Bridgestone Mobility Solutions fosters a customer-centric, collaborative, and continuously learning culture within its customer support team. The company values employees who prioritize customer satisfaction, take initiative, and work closely with others to provide effective and efficient customer support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barriers: Communicate effectively with customers in French and English, adapting your communication style to suit each customer's needs and preferences.
Technical Complexity: Troubleshoot technical issues and provide effective solutions for customers with varying levels of technical expertise.
Volume Management: Manage a high volume of customer inquiries efficiently and effectively, prioritizing tasks and maintaining customer satisfaction.

Learning & Development Opportunities:

Language Development: Improve your French and English language skills through regular practice and training opportunities.
Product Knowledge: Expand your knowledge of Bridgestone Mobility Solutions' products and the mobility industry through training, workshops, and on-the-job learning.
Leadership Development: Develop your leadership skills by mentoring new team members, driving process improvements, and contributing to the company's strategic decision-making processes.

📝 Enhancement Note: The Customer Support Specialist role at Bridgestone Mobility Solutions presents unique challenges and growth opportunities for candidates seeking to develop their customer support skills, language proficiency, and leadership potential.

💡 Interview Preparation

Technical Questions:

Communication Skills: Describe a challenging customer interaction you've handled in the past and how you resolved the issue effectively.
Problem-Solving: Walk us through your process for troubleshooting a complex technical issue, step by step.
CRM Systems: Explain your experience with CRM systems, such as SalesForce, and how you've used them to improve customer support processes.

Company & Culture Questions:

Customer Support Culture: Describe your experience with customer support culture and how you've contributed to a positive work environment in previous roles.
Teamwork: Provide an example of a time when you worked closely with a team to achieve a common goal, and discuss the key factors that contributed to your success.
Adaptability: Explain how you've adapted to changes in customer support processes or technologies in previous roles, and how you've remained effective in the face of uncertainty.

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: The interview process for the Customer Support Specialist role at Bridgestone Mobility Solutions is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit. The company values candidates who are proactive, detail-oriented, and committed to providing exceptional customer support.

📌 Application Steps

To apply for this Customer Support Specialist (French Speaker) position at Bridgestone Mobility Solutions:

Submit your application through the application link provided.
Tailor your resume and cover letter to highlight your customer support experience, communication skills, and language proficiency.
Prepare for the phone or video screen by brushing up on your customer support best practices and problem-solving techniques.
Research Bridgestone Mobility Solutions' products and the mobility industry to demonstrate your enthusiasm for the role and the company.
Practice your French and English language skills to ensure you can communicate effectively with customers and team members.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist (French Speaker)