📍 Job Overview

Job Title: Customer Support Specialist - Fixed Term
Company: Boeing Distribution Services
Location: Burgess Hill, West Sussex, United Kingdom
Job Type: Temporary
Category: Customer Support
Date Posted: June 6, 2025
Experience Level: Entry-level to 2 years
Remote Status: On-site

🚀 Role Summary

Provide exceptional internal customer support for the sale of aviation consumables, managing an international customer base from order receipt to payment.
Coordinate responses to customer inquiries, facilitate issue resolution, and ensure timely order processing and administration.
Collaborate with internal teams to improve processes and enhance customer experience.

📝 Enhancement Note: This role focuses on internal customer support within the aviation industry, requiring strong communication skills and a proactive approach to customer service.

💻 Primary Responsibilities

Customer Interaction: Provide daily customer interaction, managing an international customer base from order receipt through to payment.
Order Processing: Oversee order processing and administration, ensuring regular deadline monitoring and on-time deliveries.
Issue Resolution: Coordinate responses to customer inquiries, facilitate issue resolution, and monitor returns and complaints.
Data Management: Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
Process Improvement: Collaborate with internal teams to improve processes and enhance customer experience.

📝 Enhancement Note: This role requires strong organizational skills, attention to detail, and problem-solving abilities to manage customer orders and resolve issues efficiently.

🎓 Skills & Qualifications

Education: Relevant education or training in customer service, business, or a related field.

Experience: Ideally, some initial professional experience in customer service within the aviation sector and/or wholesale.

Required Skills:

Strong practical English language skills, both written and spoken.
Proficiency in the MS Office Suite, particularly Excel.
Excellent organizational skills and attention to detail.
Strong problem-solving abilities and a proactive approach to customer service.
Initial experience with SAP (preferably SAP HANA) or other ERP systems would be advantageous.

Preferred Skills:

Familiarity with the aviation industry and its specific customer service requirements.
Experience working with international customers and managing diverse customer bases.

📝 Enhancement Note: While not explicitly stated, familiarity with the aviation industry and its specific customer service requirements would be beneficial for success in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: £18,000 - £22,000 per annum (based on UK market research for entry-level customer support roles in the aviation industry)

Benefits:

Simply Health - Contribution towards the cost of individual medical care, including eye tests and glasses, chiropody, dental costs, and health and wellbeing.
Employee Assistance Programme - Mental health and wellbeing support.
Bippit - Financial advice.
Access to Boeing UKI Discount Program.
Increase in vacation with length of service.

Working Hours: 37.5 hours per week, Monday to Friday, with some flexibility for maintenance windows and project deadlines.

📝 Enhancement Note: The salary range provided is an estimate based on UK market research for entry-level customer support roles in the aviation industry. Actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aviation industry, focusing on the distribution and support of aviation consumables.

Company Size: Medium-sized company with a global presence.

Founded: Boeing Distribution Services is a part of The Boeing Company, founded in 1916.

Team Structure:

The Customer Support team is part of the Performance & Execution division, working closely with materials management and shipping departments.
The team consists of customer support specialists, team leads, and managers, with a collaborative and customer-focused culture.

Development Methodology:

Agile methodologies are used to improve processes and enhance customer experience continuously.
Regular team meetings and cross-functional collaboration are encouraged to ensure customer satisfaction and efficient issue resolution.

Company Website: www.BoeingDistribution.com

📝 Enhancement Note: Boeing Distribution Services is part of The Boeing Company, a global leader in aerospace and defense. The company's focus on customer support and continuous improvement is reflected in this role's responsibilities and required skills.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to 2 years of experience, focusing on internal customer support and order management within the aviation industry.

Reporting Structure: This role reports directly to the Customer Support Team Lead or Manager, with opportunities for growth and development within the team and the wider organization.

Technical Impact: The role has a direct impact on customer satisfaction, order processing efficiency, and internal customer support within the aviation industry.

Growth Opportunities:

Progression to a more senior customer support role, team lead, or management position.
Development of specialized skills in specific aviation consumables or customer segments.
Opportunities to work on cross-functional projects and improve processes across the organization.

📝 Enhancement Note: Career progression in this role is likely to focus on developing specialized skills and taking on more senior responsibilities within the customer support function.

🌐 Work Environment

Office Type: Modern, collaborative office environment with dedicated customer support workspace.

Office Location(s): Burgess Hill, West Sussex, United Kingdom.

Workspace Context:

Collaborative workspace with dedicated customer support specialists, team leads, and managers.
Access to relevant software, tools, and resources for effective customer support and order management.
Opportunities for cross-functional collaboration with materials management, shipping, and other internal teams.

Work Schedule: Monday to Friday, 37.5 hours per week, with some flexibility for maintenance windows, project deadlines, and customer support needs.

📝 Enhancement Note: The work environment for this role is likely to be fast-paced and dynamic, with a focus on customer support and efficient order management within the aviation industry.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss the role, experience, and fit for the team.
On-site Interview: A face-to-face interview with the hiring manager and/or team members to discuss the role in more detail, assess cultural fit, and evaluate problem-solving skills.
Task/Challenge: A practical task or challenge to assess the candidate's ability to manage customer orders and resolve issues efficiently.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role, as it is not a web development or server administration position)

📝 Enhancement Note: The interview process for this role is likely to focus on assessing the candidate's communication skills, problem-solving abilities, and cultural fit within the customer support team.

📌 Application Steps

To apply for this Customer Support Specialist - Fixed Term position:

Submit your application through the application link provided.
Tailor your resume to highlight your customer service experience, English language skills, and proficiency in MS Office, particularly Excel.
Prepare for the phone/video screen and on-site interview by researching the company, understanding the role's requirements, and practicing problem-solving scenarios.
Be ready to discuss your salary expectations and earliest possible start date.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist - fixed term