Customer Support Specialist - Entry Level at JT Capital Group

📍 Job Overview

Job Title: Entry Level Customer Support Specialist
Company: JT Capital Group
Location: Redlands, California, United States
Job Type: On-site
Category: Customer Support
Date Posted: June 17, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Serve as the initial point of contact between clients and local consumers, driving sales and customer engagement.
Collaborate with the team to improve customer service and product knowledge.
Represent clients' offerings accurately and professionally in the local community.
📝 Enhancement Note: This role offers an excellent entry point into the telecommunications industry, with opportunities for career growth in sales, customer service, and business development.

💻 Primary Responsibilities

Customer Introduction & Sales: Initiate and complete the customer service and sales process for client products and services through direct introduction to local consumers.
Team Collaboration: Work with other Entry Level Client Service Specialists and management to build on customer service options and enhance sales strategies.
Industry Knowledge: Develop a strong understanding of the communications industry and client developments to represent their abilities and offerings accurately.
Training & Product Knowledge: Train on client protocol, products, promotions, sales, and specialized discounts to properly service potential customers.
Customer Interaction: Approach customers with friendly and respectful communication to prompt conversation and initiate the sales process.
📝 Enhancement Note: This role requires a balance of active listening, clear communication, and persuasive sales techniques to effectively engage customers and drive results.

🎓 Skills & Qualifications

Education: High School Diploma or GED required.

Experience: Previous knowledge of customer service, sales, or marketing is preferred. Ability to absorb entry-level training and implement in consumer-focused situations.

Required Skills:

Professional and effective communication skills
Enthusiasm for working with others, both within the office and with potential consumers
Ability to collaborate with other office departments and fellow Entry Level Client Service Specialists to build more sales, customer service, and product knowledge
Attention to market dynamics and willingness to work with upper management to meet industry standards for sales, engagement, and service

Preferred Skills:

Previous customer service or sales experience
Familiarity with the telecommunications industry
Bilingual or multilingual skills (a plus, but not required)

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured resume highlighting relevant experience, skills, and achievements in customer service, sales, or marketing.
Examples of successful customer interactions, sales strategies, or customer service improvements from previous roles (if applicable).

Technical Documentation:

A list of references who can attest to your customer service, sales, or communication skills.
A cover letter explaining your interest in the role and how your skills and experiences make you a strong fit for the position.

💵 Compensation & Benefits

Salary Range: $45,000 - $65,000 per year (USD). This range is based on market research for entry-level customer support roles in the Redlands, California area.

Benefits:

Comprehensive training and development opportunities
A dynamic and collaborative work environment
Opportunities for career growth and advancement within the company
📝 Enhancement Note: While specific benefits information is not provided, it is common for companies to offer health insurance, retirement plans, and other employee perks for full-time employees.

Working Hours: Full-time, 40 hours per week. This role may require working evenings, weekends, or holidays as needed to accommodate customer service needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and business development services.

Company Size: Medium-sized company with a focus on local business development for nationally recognized telecommunications brands.

Founded: Information not provided.

Team Structure:

Entry Level Customer Support Specialists (this role)
Customer Service and Sales Management
Business Development and Marketing
📝 Enhancement Note: The team structure is designed to foster collaboration and knowledge-sharing, with entry-level specialists working closely with management and other departments to improve customer service and sales strategies.

Development Methodology:

On-the-job training and mentorship for entry-level specialists
Regular team meetings and performance reviews to discuss progress and areas for improvement
📝 Enhancement Note: The company places a strong emphasis on training and development, with opportunities for entry-level specialists to grow and advance within the organization.

Company Website: www.ksesystemsinc.com

📈 Career & Growth Analysis

Customer Support Career Level: Entry Level. This role is an excellent starting point for individuals interested in careers in customer service, sales, or business development.

Reporting Structure: Entry Level Customer Support Specialists report directly to Customer Service and Sales Management.

Technical Impact: This role has a direct impact on customer satisfaction, sales performance, and overall business growth by effectively representing clients' offerings and engaging with local consumers.

Growth Opportunities:

Advancement to Customer Service and Sales Management positions
Transition to other roles within the company, such as business development or marketing
📝 Enhancement Note: With a strong performance and demonstrated skills, entry-level specialists can expect opportunities for career growth and advancement within the company.

🌐 Work Environment

Office Type: On-site, with a collaborative and dynamic work environment that encourages teamwork and knowledge-sharing.

Office Location(s): Redlands, California, United States

Workspace Context:

A professional and engaging office space designed to facilitate collaboration and communication.
Access to necessary tools and resources to effectively perform customer service and sales duties.
📝 Enhancement Note: The work environment is designed to support the success of entry-level specialists, with a focus on training, development, and team collaboration.

Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, or holidays to accommodate customer service needs.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief conversation to assess communication skills, enthusiasm, and fit for the role.
In-person Interview: A face-to-face meeting to discuss the role in more detail, meet the team, and demonstrate customer service and sales skills through role-playing scenarios.
Final Interview: A meeting with upper management to discuss career goals, expectations, and next steps.
Background Check: A background check will be conducted for the final candidate.

Portfolio Review Tips:

Highlight relevant experience, skills, and achievements in customer service, sales, or marketing.
Prepare examples of successful customer interactions, sales strategies, or customer service improvements from previous roles (if applicable).
Tailor your resume and cover letter to emphasize your fit for the role and the company.

Technical Challenge Preparation:

Brush up on your customer service and sales skills, with a focus on active listening, clear communication, and persuasive techniques.
Familiarize yourself with the telecommunications industry and client developments to demonstrate your understanding of the role and the company.
Prepare questions to ask the interviewer about the company, the team, and the role to show your interest and enthusiasm.

ATS Keywords: Customer Service, Sales, Communication, Collaboration, Market Dynamics, Product Knowledge, Consumer Engagement, Training, Respectful Communication, Business Knowledge, Telecommunications, Customer Support, Entry Level, On-site, Full-time, Career Growth, Customer Satisfaction, Sales Performance, Business Development.

🛠 Technology Stack & Web Infrastructure

Customer Service & Sales Tools:

Customer Relationship Management (CRM) software (specific tool not mentioned)
Telephone and internet access for customer interactions
📝 Enhancement Note: While specific tools are not mentioned, entry-level specialists can expect to use industry-standard customer service and sales software to effectively perform their duties.

Training & Development Resources:

On-the-job training and mentorship from management and other team members
Access to online resources and courses to improve customer service and sales skills
📝 Enhancement Note: The company invests in the development of its entry-level specialists, providing access to training and resources to help them grow and succeed in their roles.

👥 Team Culture & Values

Customer Support Values:

Professional and effective communication
Enthusiasm for working with others and collaborating with the team
Attention to market dynamics and a commitment to meeting industry standards for sales, engagement, and service
📝 Enhancement Note: The company values entry-level specialists who are committed to providing excellent customer service, driving sales, and contributing to the overall success of the team.

Collaboration Style:

A collaborative and dynamic work environment that encourages teamwork and knowledge-sharing
Regular team meetings and performance reviews to discuss progress and areas for improvement
📝 Enhancement Note: The company fosters a culture of collaboration and continuous improvement, with a focus on training and development for entry-level specialists.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Building a strong understanding of the telecommunications industry and client developments to accurately represent their offerings
Developing effective communication and sales techniques to engage customers and drive results
📝 Enhancement Note: Entry-level specialists may face challenges in building their industry knowledge and honing their customer service and sales skills, but the company provides training and support to help them succeed.

Learning & Development Opportunities:

On-the-job training and mentorship from management and other team members
Access to online resources and courses to improve customer service and sales skills
Opportunities for career growth and advancement within the company
📝 Enhancement Note: The company invests in the development of its entry-level specialists, providing access to training and resources to help them grow and succeed in their roles.

💡 Interview Preparation

Technical Questions:

Customer Service & Sales Scenarios: Be prepared to discuss how you would handle specific customer service or sales scenarios, demonstrating your communication, problem-solving, and sales skills.
Industry Knowledge: Brush up on your understanding of the telecommunications industry and client developments to demonstrate your understanding of the role and the company.
Career Goals: Be prepared to discuss your long-term career goals and how this role fits into your plans.

Company & Culture Questions:

Company Culture: Research the company and its values to demonstrate your understanding of the work environment and team dynamics.
Team Collaboration: Prepare questions to ask the interviewer about the team and how entry-level specialists collaborate with other departments to improve customer service and sales strategies.
Growth Opportunities: Inquire about opportunities for career growth and advancement within the company to show your interest in long-term success.

Portfolio Presentation Strategy:

Tailor your resume and cover letter to emphasize your fit for the role and the company.
Prepare examples of successful customer interactions, sales strategies, or customer service improvements from previous roles (if applicable) to demonstrate your skills and experiences.
📝 Enhancement Note: The interview process is designed to assess your communication, sales, and customer service skills, as well as your enthusiasm, teamwork, and fit for the role and the company.

📌 Application Steps

To apply for this Entry Level Customer Support Specialist position:

Submit your application through the applytojob.com link provided.
Tailor your resume and cover letter to emphasize your fit for the role and the company.
Prepare for the interview process by brushing up on your customer service and sales skills, researching the company and its values, and preparing questions to ask the interviewer.
Complete the background check process for the final candidate.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist - Entry Level