Customer Support Specialist (Contract Role)

📍 Job Overview

• Job Title: Customer Support Specialist (Contract Role)
• Company: BDSI
• Location: Shanghai, Shanghai, China
• Job Type: On-site
• Category: Customer Support
• Date Posted: June 24, 2025
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Customer-Focused Support: Serve as the primary point of contact between customers and the company, addressing their needs and ensuring satisfaction.
• Order Management: Coordinate with internal teams to manage customer orders, resolve issues, and ensure timely delivery.
• Problem-Solving: Identify and resolve customer issues, claims, and delivery problems, collaborating with relevant departments to implement corrective actions.
• Relationship Building: Develop and maintain strong customer relationships by understanding their culture and business strategies.

📝 Enhancement Note: This role requires a high degree of customer focus, problem-solving skills, and the ability to work effectively in a fast-paced environment. Strong communication skills and the ability to manage multiple priorities are essential for success in this position.

💻 Primary Responsibilities

• Order Processing: Review and process customer purchase orders, inputting data into the Cardex (ERP) system and managing orders through the portal.
• Issue Resolution: Prioritize and resolve order issues, conducting research in Cardex (ERP) and coordinating with internal teams to ensure timely shipment.
• Customer Claims: Investigate and resolve customer claims, collaborating with functional departments to determine root causes and implement corrective actions.
• Pipeline Management: Monitor part usage and demand, maintaining pipeline health in collaboration with customers, sales, and planning teams.
• Relationship Building: Develop and maintain strong customer relationships by understanding their culture and business strategies.

📝 Enhancement Note: This role involves a high degree of multitasking and requires the ability to manage multiple and competing priorities effectively. Strong problem-solving skills and excellent communication are crucial for success in this position.

🎓 Skills & Qualifications

Education: High School Diploma or Associate Degree in Business (preferred)

Experience: 2-4 years of related work experience, preferably in Program Management or Customer Support, and warehouse environment experience.

Required Skills:

• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment with a high degree of accuracy
• Ability to effectively multi-task and manage multiple priorities
• Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications

Preferred Skills:

• Experience in a warehouse environment
• Familiarity with Cardex (ERP) system
• Knowledge of supply chain management principles

📝 Enhancement Note: While not explicitly stated, proficiency in Mandarin Chinese may be beneficial for this role, given the location in Shanghai.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range: Not specified. However, based on market research for Customer Support Specialist roles in Shanghai, the estimated salary range is ¥18,000 - ¥25,000 per month.

Benefits: Not specified. Benefits may include health insurance, retirement plans, and other standard employee benefits.

Working Hours: 40 hours per week, with potential overtime during peak periods.

📝 Enhancement Note: The salary range provided is an estimate based on market research and should be verified with the hiring organization. Benefits information is not provided in the job listing and should be inquired about during the application process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics and Supply Chain

Company Size: Medium-sized company with a focus on global distribution and supply chain management.

Founded: Not specified

Team Structure: The Customer Support team works closely with various internal departments, including Sales, Quality, and Warehouse Operations. They collaborate to ensure customer satisfaction and resolve any issues that may arise.

Development Methodology: Not specified. However, the role requires strong problem-solving skills and the ability to work effectively in a fast-paced environment, suggesting an agile or lean approach to work processes.

Company Website: BDSI

📝 Enhancement Note: The company's website provides additional information about their services and global presence. However, specific details about company culture and values are not explicitly stated in the job listing.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry- to mid-level position within the Customer Support career path. It provides an opportunity to develop strong problem-solving skills, customer relationship management, and collaboration skills.

Reporting Structure: The Customer Support Specialist reports directly to the Customer Support Manager and works closely with various internal teams, including Sales, Quality, and Warehouse Operations.

Technical Impact: This role has a direct impact on customer satisfaction and retention. By effectively managing customer orders and resolving issues, the Customer Support Specialist contributes to the overall success of the company's supply chain management efforts.

Growth Opportunities:

• Develop expertise in supply chain management and customer relationship management.
• Gain experience working with a global customer base and diverse internal teams.
• Potential opportunities for advancement within the Customer Support team or related departments.

📝 Enhancement Note: While the job listing does not explicitly state growth opportunities, the role provides valuable experience in customer support, supply chain management, and cross-functional collaboration, which can lead to career advancement within the company.

🌐 Work Environment

Office Type: On-site, with a focus on collaboration and teamwork.

Office Location(s): Shanghai, China

Workspace Context:

• The workspace is likely to be fast-paced and dynamic, with a focus on efficient order processing and issue resolution.
• Customer Support Specialists may work in an open-plan office environment, with close proximity to other team members and internal departments.
• The workspace may include multiple monitors and communication tools to facilitate collaboration and effective issue resolution.

Work Schedule: The work schedule is likely to be standard business hours, with potential overtime during peak periods to ensure timely order processing and issue resolution.

📝 Enhancement Note: The work environment is likely to be fast-paced and dynamic, with a strong focus on customer satisfaction and efficient issue resolution. The role requires strong problem-solving skills and the ability to work effectively in a team-oriented environment.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and basic qualifications.
2. In-depth interview to discuss problem-solving skills, customer support experience, and warehouse environment experience.
3. Final interview with the hiring manager to assess cultural fit and motivation for the role.

Portfolio Review Tips: N/A - Not Applicable for this role

Technical Challenge Preparation: N/A - Not Applicable for this role

ATS Keywords: Problem-Solving Skills, Communication Skills, Warehouse Experience, Multi-Tasking, MS Office Proficiency, Customer Support, Order Management, Issue Resolution, Pipeline Management, Relationship Building, Supply Chain Management, Logistics, Global Distribution

📝 Enhancement Note: While the job listing does not explicitly state an interview process, a typical Customer Support Specialist interview process may include phone or video screens, in-depth interviews, and final interviews with hiring managers. Technical challenges are not applicable for this role.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer-centric focus
• Strong problem-solving skills
• Excellent communication skills
• Ability to work effectively in a fast-paced environment
• Strong teamwork and collaboration skills

Collaboration Style:

• Cross-functional collaboration with internal teams, including Sales, Quality, and Warehouse Operations.
• Regular communication and issue resolution with customers.
• Strong focus on customer satisfaction and retention.

📝 Enhancement Note: While the job listing does not explicitly state company values, the role requires a strong customer-centric focus, excellent communication skills, and the ability to work effectively in a team-oriented environment. These skills and values are essential for success in this role and align with typical Customer Support team cultures.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing high volumes of customer orders and issues in a fast-paced environment.
• Resolving complex customer claims and delivery problems.
• Maintaining pipeline health and ensuring timely delivery of critical orders.

Learning & Development Opportunities:

• Gain experience working with a global customer base and diverse internal teams.
• Develop expertise in supply chain management and customer relationship management.
• Potential opportunities for advancement within the Customer Support team or related departments.

📝 Enhancement Note: The role presents various technical challenges, including managing high volumes of customer orders, resolving complex issues, and maintaining pipeline health. These challenges provide opportunities for learning and growth within the Customer Support field.

💡 Interview Preparation

Technical Questions:

• Describe a time when you had to resolve a complex customer issue. What steps did you take to identify the root cause and implement a solution?
• How do you prioritize and manage multiple customer orders and issues in a fast-paced environment?
• Can you provide an example of a time when you had to collaborate with a cross-functional team to resolve a customer issue or improve a process?

Company & Culture Questions:

• How do you approach building and maintaining strong customer relationships?
• Can you describe a time when you had to work effectively in a fast-paced environment, managing multiple priorities and competing demands?
• How do you stay organized and ensure accurate data entry in a high-volume, dynamic environment?

Portfolio Presentation Strategy: N/A - Not Applicable for this role

📝 Enhancement Note: Interview questions for this role are likely to focus on problem-solving skills, customer support experience, and the ability to work effectively in a fast-paced environment. Candidates should be prepared to provide specific examples of their experience and skills in these areas.

📌 Application Steps

To apply for this Customer Support Specialist (Contract Role) position:

1. Submit your application through the application link provided.
2. Tailor your resume to highlight your relevant experience in customer support, problem-solving, and warehouse environments.
3. Prepare for interviews by practicing common customer support scenarios and brushing up on your MS Office skills.
4. Research the company and understand their focus on global distribution and supply chain management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.