📍 Job Overview

Job Title: Customer Support Specialist | Chat (M/F) | Lisboa
Company: RHmais
Location: Lisbon, Lisboa, Portugal
Job Type: Full-Time
Category: Customer Support
Date Posted: 2025-07-07
Experience Level: Entry-Level (0-2 years)
Remote Status: Hybrid (On-site and Remote)

🚀 Role Summary

Provide chat support to business clients in cybersecurity tests and related issues.
Manage the ticketing system and ensure timely resolution of customer problems.
Collect and analyze client feedback to drive continuous platform improvement.

📝 Enhancement Note: This role focuses on customer support in a cybersecurity context, requiring strong communication skills and problem-solving abilities.

💻 Primary Responsibilities

Customer Support: Handle chat inquiries from business clients regarding cybersecurity tests and other related issues.
Ticket Management: Manage the ticketing system, ensuring timely resolution of customer problems.
Feedback Analysis: Collect and analyze client feedback to identify areas for platform improvement.
Process Improvement: Contribute to process improvement initiatives based on feedback analysis and best practices.
Collaboration: Work closely with internal teams to resolve complex customer issues and drive platform enhancements.

📝 Enhancement Note: This role requires a balance between customer-facing communication and internal collaboration to drive continuous improvement.

🎓 Skills & Qualifications

Education: High school diploma or equivalent technical training in IT, cybersecurity, or a related field.

Experience: 0-2 years of experience in technical support or customer support, preferably in a digital environment.

Required Skills:

Strong communication skills (verbal and written) in Portuguese and English.
Analytical skills for data interpretation and problem-solving.
Experience in managing processes in digital service environments.
Ability to work in a team and collaborate effectively with internal stakeholders.

Preferred Skills:

Experience in cybersecurity or a related field.
Familiarity with ticketing systems and customer support tools.
Basic knowledge of IT infrastructure and cybersecurity concepts.

📝 Enhancement Note: While not explicitly stated, experience in cybersecurity or related fields would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong communication skills through previous customer support or related projects.
Showcase problem-solving abilities through case studies or examples of resolving complex customer issues.
Highlight any experience in cybersecurity or related fields, if applicable.

Technical Documentation:

Prepare a list of key achievements in previous customer support roles, focusing on problem resolution and customer satisfaction.
Include any relevant certifications or training in IT, cybersecurity, or customer support.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should focus on demonstrating strong communication skills and problem-solving abilities through relevant examples and case studies.

💵 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (Estimated, based on market research for entry-level customer support roles in Lisbon)

Benefits:

Competitive salary package.
Opportunity to work in a dynamic and growing industry.
Possibility of a hybrid work arrangement (on-site and remote).

Working Hours: Full-time, 40 hours per week. The specific work schedule may vary depending on business needs and client support requirements.

📝 Enhancement Note: The estimated salary range is based on market research for entry-level customer support roles in Lisbon. Actual compensation may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and multimedia.

Company Size: Medium-sized company (50-250 employees).

Founded: Not specified.

Team Structure:

Customer support team, focusing on chat and other digital channels.
Internal teams responsible for platform development, maintenance, and enhancement.
Cross-functional collaboration between customer support, product, and engineering teams.

Development Methodology:

Agile methodologies for platform development and improvement.
Regular feedback collection and analysis to drive continuous improvement.
Collaborative problem-solving and knowledge-sharing culture.

Company Website: https://www.gruporhmais.pt/pt-pt

📝 Enhancement Note: The company's industry and size suggest a dynamic and growing environment, with a focus on continuous improvement and customer satisfaction.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to intermediate, with opportunities for growth in customer support management or related fields.

Reporting Structure: This role may report directly to the customer support manager or a similar position, depending on the company's organizational structure.

Technical Impact: This role has a direct impact on customer satisfaction and platform improvement, contributing to the overall success of the company's products and services.

Growth Opportunities:

Progression to senior customer support roles or team leadership positions.
Transition to related fields, such as quality assurance, product management, or customer success.
Opportunities for professional development and training in customer support, cybersecurity, or related fields.

📝 Enhancement Note: Career progression in this role may involve moving into management or related fields, depending on the candidate's skills, interests, and the company's growth.

🌐 Work Environment

Office Type: Modern, collaborative office environment with a focus on customer support and continuous improvement.

Office Location(s): Lisbon (Parque das Nações) - with possibility of a hybrid work arrangement.

Workspace Context:

Collaborative workspace designed for customer support and team collaboration.
Access to relevant tools and resources for effective customer support and problem resolution.
Opportunity to work in a dynamic and multicultural environment.

Work Schedule: Full-time, with a flexible schedule to accommodate client support needs. The specific work schedule may vary depending on business requirements.

📝 Enhancement Note: The hybrid work arrangement offers flexibility, allowing employees to balance on-site collaboration and remote work.

📄 Application & Technical Interview Process

Interview Process:

Online application review and initial screening.
Phone or video call interview to assess communication skills and cultural fit.
On-site or virtual technical interview to evaluate problem-solving skills and customer support experience.
Final interview or assessment to discuss the role, company culture, and career growth opportunities.

Portfolio Review Tips:

Highlight strong communication skills and problem-solving abilities through relevant examples and case studies.
Emphasize any experience in customer support, cybersecurity, or related fields.
Prepare a list of key achievements and accomplishments in previous customer support roles.

Technical Challenge Preparation:

Brush up on customer support skills and techniques for handling client inquiries and resolving issues.
Familiarize yourself with the company's products, services, and customer support processes.
Prepare for questions related to customer support best practices, problem-solving, and continuous improvement.

ATS Keywords: Customer Support, Technical Support, Cybersecurity, Communication, Problem Solving, Ticket Management, Feedback Analysis, Digital Services, Portuguese, English

📝 Enhancement Note: The interview process focuses on assessing communication skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer support experience and skills.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Chat platforms for handling client inquiries and support.
Ticketing systems for managing and tracking customer issues.
Customer relationship management (CRM) software for client interaction and data analysis.

Cybersecurity Tools:

Familiarity with cybersecurity concepts and best practices.
Experience with cybersecurity testing tools and platforms (if applicable).

📝 Enhancement Note: While this role focuses on customer support, a basic understanding of cybersecurity concepts and tools may be beneficial, depending on the specific requirements of the role and the company's products and services.

👥 Team Culture & Values

Customer Support Values:

Strong communication skills and a customer-centric mindset.
Problem-solving abilities and a focus on continuous improvement.
Collaborative approach to working with internal teams and stakeholders.

Collaboration Style:

Cross-functional collaboration between customer support, product, and engineering teams.
Regular feedback collection and analysis to drive platform improvement.
Knowledge-sharing and a culture of learning and development.

📝 Enhancement Note: The customer support team values strong communication, collaboration, and a focus on continuous improvement, with a strong emphasis on customer satisfaction and platform enhancement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling complex customer inquiries and issues related to cybersecurity tests and other topics.
Managing high volumes of client requests and ensuring timely resolution.
Balancing customer support responsibilities with platform improvement initiatives.

Learning & Development Opportunities:

Professional development and training in customer support, cybersecurity, or related fields.
Opportunities to contribute to process improvement initiatives and drive platform enhancement.
Exposure to a dynamic and growing industry, with opportunities to learn from experienced professionals.

📝 Enhancement Note: This role offers opportunities for professional growth and development, with a focus on continuous learning and improvement in customer support and related fields.

💡 Interview Preparation

Technical Questions:

Describe your experience in customer support and how you've handled complex client issues in the past.
How do you approach problem-solving and continuous improvement in customer support?
Can you provide an example of a time when you had to manage a high volume of client requests and ensure timely resolution?

Company & Culture Questions:

Why are you interested in this customer support role, and what do you hope to achieve in this position?
How do you see yourself contributing to the company's growth and success in the long term?
What aspects of the company's culture and values resonate with you, and how do you think you'll fit in with the team?

Portfolio Presentation Strategy:

Prepare a list of key achievements and accomplishments in previous customer support roles.
Highlight strong communication skills and problem-solving abilities through relevant examples and case studies.
Tailor your portfolio and presentation to the specific requirements and values of the company and the customer support team.

📝 Enhancement Note: The interview process focuses on assessing communication skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer support experience and skills.

📌 Application Steps

To apply for this customer support specialist position:

Submit your application through the provided link.
Tailor your resume and portfolio to highlight strong communication skills, problem-solving abilities, and customer support experience.
Prepare for interviews by brushing up on customer support skills, techniques, and best practices.
Research the company, its products, and services to demonstrate your interest and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing communication skills, problem-solving, and customer satisfaction.
Include customer support best practices, ticket management, and feedback analysis techniques.
Address customer support team dynamics, cross-functional collaboration with internal teams, and customer-centric culture.
Focus on customer support career progression, continuous learning, and improvement in customer support and related fields.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

Include specific customer support tools, ticketing systems, and customer relationship management (CRM) software relevant to the role.
Address customer support career progression paths and technical leadership opportunities in customer support teams.
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies.
Include customer support-specific interview preparation and problem-solving challenge guidance.
Emphasize strong communication skills, problem-solving, and customer-centric principles in customer support roles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and related industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support professionals.
Provide actionable insights that give customer support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement.

Customer Support Focus & Portfolio Emphasis:

Emphasize strong communication skills, problem-solving, and customer-centric principles in customer support roles.
Include specific portfolio requirements tailored to the customer support discipline and role level.
Address ticket management, feedback analysis, and process improvement techniques in customer support.
Focus on problem-solving methods, customer satisfaction, and continuous improvement in customer support.
Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

Generic business jargon not relevant to customer support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-customer support terminology unless relevant to the specific customer support role.
Marketing language unrelated to customer support, customer satisfaction, or customer-centric principles.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

Customer Support Specialist | Chat (M/F) | Lisboa