📍 Job Overview

Job Title: Bilingual Customer Support Specialist - Overnights
Company: Uline
Location: Ontario, CA (with consideration for Anaheim, Riverside, and San Bernardino, CA)
Job Type: Full-Time
Category: Customer Support
Date Posted: June 19, 2025
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide exceptional customer support as a Bilingual Customer Support Specialist, focusing on order processing, product recommendations, and account management during overnight shifts.
Develop strong business relationships with customers through effective communication and problem-solving skills.
Collaborate with a dedicated team in an in-person setting, with regular team events and mentoring opportunities.

📝 Enhancement Note: This role requires strong communication skills and the ability to thrive in a fast-paced environment, with a focus on customer satisfaction and problem resolution.

💻 Primary Responsibilities

Order Processing: Handle customer orders, make product recommendations, and address account inquiries using state-of-the-art technology.
Customer Relationship Building: Build and maintain strong business relationships with customers through phone, email, and chat interactions.
Problem-Solving: Understand customer needs and recommend Uline's best solutions, ensuring customer satisfaction and loyalty.
Website Navigation Assistance: Help customers navigate Uline's website and online ordering system effectively.
Product Expertise: Become a product and solutions expert by learning and utilizing Uline's extensive product catalog and pricing information.

📝 Enhancement Note: This role requires a high level of multitasking, with the ability to manage multiple customer interactions simultaneously while maintaining a strong focus on detail and accuracy.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is required, with a bachelor's degree preferred.

Experience: Prior customer service experience is a plus, but a strong willingness to learn and adapt is essential.

Required Skills:

Excellent problem-solving, listening, and communication skills in both English and Spanish.
Strong multitasking abilities and attention to detail.
Proficiency in using technology for order processing and customer support.

Preferred Skills:

Previous customer service experience in a fast-paced environment.
Familiarity with shipping, industrial, or packaging materials.
Basic knowledge of e-commerce platforms and online ordering systems.

📝 Enhancement Note: While prior customer service experience is not required, candidates with a strong work ethic, excellent communication skills, and a customer-focused mindset will excel in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Service Portfolio: A well-structured portfolio showcasing past customer service experiences, achievements, and positive customer feedback.
Language Proficiency: Demonstrate strong proficiency in both English and Spanish through written and verbal communication examples.

Technical Documentation:

Customer Service Documentation: Prepare a document outlining your approach to customer service, problem-solving strategies, and any relevant customer service metrics or success stories.
Language Proficiency Documentation: Provide a document or examples demonstrating your proficiency in both English and Spanish, including translations or multilingual customer interactions.

📝 Enhancement Note: While a traditional web portfolio is not required for this role, candidates should be prepared to provide examples of their customer service skills, language proficiency, and problem-solving abilities.

💵 Compensation & Benefits

Salary Range: $27 to $32 per hour, with a $4 shift differential for overnight hours.

Benefits:

Complete health insurance coverage and 401(k) with 6% employer match starting on the first day.
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
First-class fitness center and nearby walking path.

Working Hours: Friday - Tuesday, 9 PM to 5:30 AM, with training hours Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months).

📝 Enhancement Note: The salary range provided is based on the company's job posting and is subject to change. The benefits package is comprehensive and designed to support employee well-being and professional growth.

🎯 Team & Company Context

Company Culture: Uline is a family-owned company with a strong focus on employee growth and success. The company offers a professional environment with one-on-one peer mentoring and regular team events.

Team Structure: The customer support team consists of dedicated professionals working collaboratively in an in-person setting. The team benefits from regular training and mentoring opportunities.

Development Methodology: Uline utilizes in-depth training to help employees sharpen their communication and problem-solving skills. The company also offers a tuition assistance program to support professional development and growth.

Company Website: Uline

📝 Enhancement Note: Uline's company culture emphasizes employee growth, collaboration, and customer satisfaction, creating an environment where employees can thrive and advance their careers.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position within the customer support field, focusing on order processing, customer communication, and problem resolution.

Reporting Structure: The Bilingual Customer Support Specialist reports directly to the Customer Support Manager and works collaboratively with the customer support team.

Technical Impact: This role has a direct impact on customer satisfaction and loyalty by providing exceptional support and addressing customer needs effectively.

Growth Opportunities:

Career Progression: With strong performance and a commitment to learning, employees may advance to supervisory or management roles within the customer support department.
Skill Development: Uline offers training and mentoring opportunities to help employees develop their communication, problem-solving, and leadership skills.
Emerging Technologies: As Uline continues to grow and adopt new technologies, employees may have the opportunity to specialize in emerging areas of customer support and service.

📝 Enhancement Note: Uline's commitment to employee growth and development creates opportunities for career advancement and skill enhancement within the customer support field.

🌐 Work Environment

Office Type: Uline's facilities are clean, modern, and well-equipped, providing an ideal work environment for customer support professionals.

Office Location(s): The primary location for this role is in Ontario, CA, with consideration for Anaheim, Riverside, and San Bernardino, CA. The company offers multiple branches across North America, providing opportunities for relocation and career growth.

Workspace Context:

Collaborative Environment: The customer support team works collaboratively in an in-person setting, fostering strong team dynamics and knowledge sharing.
Technology & Tools: Uline provides state-of-the-art technology and tools to support order processing, customer communication, and problem resolution.
Training & Development: Uline offers comprehensive training and mentoring opportunities to help employees develop their skills and advance their careers.

Work Schedule: The work schedule for this role is Friday - Tuesday, 9 PM to 5:30 AM, with training hours Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months).

📝 Enhancement Note: Uline's work environment is designed to support employee productivity, collaboration, and professional growth, with a focus on customer satisfaction and service excellence.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to assess communication skills, language proficiency, and overall fit for the role.
In-Person Interview: A face-to-face interview at the Uline branch, focusing on customer service skills, problem-solving abilities, and cultural fit.
Role-Play Scenarios: Candidates may be asked to participate in role-play scenarios to demonstrate their customer service skills and problem-solving techniques.

Portfolio Review Tips:

Customer Service Portfolio: Highlight past customer service experiences, achievements, and positive customer feedback.
Language Proficiency: Demonstrate strong proficiency in both English and Spanish through written and verbal communication examples.
Problem-Solving Strategies: Prepare examples of successful problem-solving strategies and customer service metrics or success stories.

Technical Challenge Preparation:

Customer Service Scenarios: Practice common customer service scenarios, focusing on active listening, problem-solving, and effective communication.
Language Proficiency: Brush up on your English and Spanish language skills, ensuring strong proficiency in both languages.

ATS Keywords: Customer Service, Bilingual, Problem-Solving, Communication, Order Processing, Product Knowledge, Account Management, Customer Relationship Building, Multitasking, Attention to Detail, Language Proficiency, Customer Satisfaction, Customer Loyalty.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, language proficiency, and customer service abilities, with a strong emphasis on problem-solving and active listening.

🛠 Technology Stack & Web Infrastructure

Customer Service Technologies:

Customer Relationship Management (CRM) Software: Uline utilizes CRM software to manage customer interactions, orders, and account information.
Order Processing Systems: The company employs advanced order processing systems to streamline order management and fulfillment.
Communication Tools: Uline uses various communication tools, including phone, email, and chat, to facilitate customer interactions.

Development & DevOps Tools:

Training Platforms: Uline utilizes training platforms to deliver comprehensive customer service training and mentoring opportunities.
Performance Metrics Tools: The company employs performance metrics tools to track customer service metrics and ensure service excellence.

📝 Enhancement Note: While this role does not require proficiency in specific development or DevOps tools, candidates should be comfortable using technology to support order processing and customer communication.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Uline prioritizes customer satisfaction and loyalty, with a strong commitment to delivering exceptional customer service.
Problem-Solving: The company values employees who can think critically and resolve customer issues effectively.
Collaboration: Uline fosters a collaborative work environment, with a focus on teamwork and knowledge sharing.
Continuous Learning: The company encourages employees to develop their skills and advance their careers through training and mentoring opportunities.

Collaboration Style:

In-Person Collaboration: The customer support team works collaboratively in an in-person setting, with regular team events and mentoring opportunities.
Cross-Functional Collaboration: Uline encourages collaboration between departments, with a focus on delivering exceptional customer service and supporting business growth.

📝 Enhancement Note: Uline's customer support team values customer focus, problem-solving, collaboration, and continuous learning, creating an environment where employees can thrive and advance their careers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Customer Interactions: This role requires the ability to manage a high volume of customer interactions while maintaining a strong focus on detail and accuracy.
Complex Customer Issues: Candidates should be prepared to handle complex customer issues and find creative solutions to resolve problems effectively.
Language Barriers: While this role requires bilingual proficiency in English and Spanish, candidates may encounter language barriers and must be able to adapt and communicate effectively.

Learning & Development Opportunities:

Customer Service Training: Uline offers comprehensive customer service training and mentoring opportunities to help employees develop their skills and advance their careers.
Emerging Technologies: As Uline continues to grow and adopt new technologies, employees may have the opportunity to specialize in emerging areas of customer support and service.
Career Progression: With strong performance and a commitment to learning, employees may advance to supervisory or management roles within the customer support department.

📝 Enhancement Note: Uline's customer support team faces technical challenges related to high customer volume, complex issues, and language barriers, but these challenges also present opportunities for growth, learning, and career advancement.

💡 Interview Preparation

Technical Questions:

Customer Service Scenarios: Prepare for common customer service scenarios, focusing on active listening, problem-solving, and effective communication.
Language Proficiency: Brush up on your English and Spanish language skills, ensuring strong proficiency in both languages.
Company & Industry Knowledge: Research Uline's products, services, and industry trends to demonstrate your understanding of the company and its commitment to customer satisfaction.

Company & Culture Questions:

Customer Service Culture: Prepare to discuss Uline's customer service culture and how you can contribute to maintaining high service standards.
Team Dynamics: Familiarize yourself with Uline's collaborative work environment and be prepared to discuss your approach to teamwork and knowledge sharing.
Customer Service Metrics: Brush up on your understanding of customer service metrics and be prepared to discuss your approach to tracking and improving customer satisfaction.

Portfolio Presentation Strategy:

Customer Service Portfolio: Highlight past customer service experiences, achievements, and positive customer feedback.
Language Proficiency: Demonstrate strong proficiency in both English and Spanish through written and verbal communication examples.
Problem-Solving Strategies: Prepare examples of successful problem-solving strategies and customer service metrics or success stories.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, language proficiency, and customer service abilities, with a strong emphasis on problem-solving and active listening. Candidates should be prepared to discuss their approach to customer service, teamwork, and continuous learning.

📌 Application Steps

To apply for this Bilingual Customer Support Specialist - Overnights position at Uline:

Submit Your Application: Visit the Uline careers website and submit your application through the provided link.
Prepare Your Customer Service Portfolio: Highlight past customer service experiences, achievements, and positive customer feedback, demonstrating your strong communication skills, problem-solving abilities, and language proficiency.
Optimize Your Resume: Tailor your resume to emphasize your customer service skills, language proficiency, and relevant experience, focusing on problem-solving, multitasking, and attention to detail.
Prepare for Technical Interviews: Brush up on your English and Spanish language skills, and practice common customer service scenarios to demonstrate your ability to handle high customer volume, complex issues, and language barriers effectively.
Research Uline: Familiarize yourself with Uline's products, services, and industry trends to demonstrate your understanding of the company and its commitment to customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist - Bilingual - Overnights