📍 Job Overview

Job Title: Bilingual Customer Support Specialist - Overnights
Company: Uline
Location: Ontario, CA
Job Type: Full-Time
Category: Customer Support
Date Posted: June 26, 2025
Experience Level: Entry-level to Intermediate
Remote Status: On-site

🚀 Role Summary

Provide exceptional customer support as a Bilingual Customer Support Specialist, focusing on order processing, product recommendations, and account management.
Build strong business relationships with customers through effective communication and problem-solving skills.
Contribute to Uline's success by delivering legendary customer service and driving customer satisfaction.

📝 Enhancement Note: This role offers significant growth and earning potential, with a starting pay range of $27 to $32 per hour, including a $4 shift differential.

💻 Primary Responsibilities

Order Processing: Accurately process customer orders, ensuring correct products and quantities are shipped.
Product Recommendations: Utilize your product knowledge to make informed recommendations, helping customers find the best solutions for their needs.
Account Management: Handle account inquiries and maintain customer relationships, understanding their unique requirements and preferences.
Customer Communication: Effectively communicate with customers via phone, email, and chat, providing clear and concise information.
Website Navigation: Assist customers in navigating Uline's website and online ordering system.

📝 Enhancement Note: This role requires a strong focus on problem-solving, active listening, and clear communication to ensure customer satisfaction and loyalty.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; bachelor's degree preferred.

Experience: Prior customer service experience is a plus but not required; willingness to learn and adapt is essential.

Required Skills:

Excellent problem-solving, listening, and communication skills.
Bilingual (English/Spanish) - fluent in both verbal and written forms.
Strong computer skills and proficiency in using customer service software.
Ability to work independently and in a team environment.

Preferred Skills:

Previous customer service or sales experience.
Familiarity with shipping, industrial, or packaging materials.
Knowledge of CRM software and order management systems.

📝 Enhancement Note: While a bachelor's degree is preferred, Uline is committed to providing comprehensive training to help employees develop the necessary skills for success.

📊 Web Portfolio & Project Requirements

N/A - This role does not require a web portfolio or project requirements, as it is focused on customer support and does not involve web development or design.

💵 Compensation & Benefits

Salary Range: $27 to $32 per hour, with a $4 shift differential for overnight shifts.

Benefits:

Complete health insurance coverage.
401(k) with 6% employer match starting on the first day.
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program for professional continuing education.

Working Hours: Friday - Tuesday, 9 PM to 5:30 AM, with training hours during the day (Monday - Friday, 8:30 AM - 5 PM) for approximately 6 to 7 months.

📝 Enhancement Note: The salary range provided is based on Uline's job posting and is subject to change. The benefits listed are comprehensive and competitive, focusing on employee well-being and professional development.

🎯 Team & Company Context

Company Culture: Uline is a family-owned company with a strong focus on employee growth and success. They offer a professional environment with one-on-one peer mentoring and regular team events to foster collaboration and camaraderie.

Development Methodology: Uline provides in-depth training to help employees sharpen their communication and problem-solving skills, as well as learn about their products and services.

Company Website: Uline

📝 Enhancement Note: Uline's customer service team plays a crucial role in driving customer satisfaction and loyalty, contributing to the company's overall success.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level to intermediate position in customer support, focusing on order processing, account management, and customer communication.

Reporting Structure: The Bilingual Customer Support Specialist will report directly to the Customer Service Supervisor or Team Lead.

Technical Impact: This role has a direct impact on customer satisfaction and loyalty by providing exceptional support and resolving customer inquiries efficiently.

Growth Opportunities:

Career Progression: Uline offers opportunities for career growth, with potential advancement to roles such as Customer Service Supervisor, Team Lead, or other management positions.
Skill Development: The company provides training and development opportunities to help employees enhance their communication, problem-solving, and product knowledge skills.
Leadership Potential: With experience and strong performance, employees may have the opportunity to take on leadership roles, mentoring new team members and driving team success.

📝 Enhancement Note: Uline's focus on employee growth and development creates opportunities for career advancement and skill enhancement within the customer support and service industry.

🌐 Work Environment

Office Type: Uline's California branch is located in Ontario, CA, with a clean, modern facility that includes a first-class fitness center and nearby walking path.

Office Location(s): 4810 South Hellman Avenue, Ontario, CA 91762

Workspace Context:

Collaborative Environment: Uline fosters a collaborative work environment, with regular team events and one-on-one peer mentoring to help employees grow and succeed.
Training and Development: The company provides comprehensive training to help employees develop the necessary skills for success in their roles.
Customer Focus: Uline is committed to delivering legendary customer service, with a focus on understanding and meeting customer needs.

Work Schedule: Overnight shifts from Friday to Tuesday, 9 PM to 5:30 AM, with training hours during the day (Monday - Friday, 8:30 AM - 5 PM) for approximately 6 to 7 months.

📝 Enhancement Note: Uline's focus on employee well-being and professional development creates a supportive work environment that encourages growth and success.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief conversation to assess communication skills, customer service experience, and overall fit for the role.
In-depth Interview: A more comprehensive discussion about your problem-solving skills, product knowledge, and ability to work in a fast-paced environment.
Final Interview: A meeting with the hiring manager or team lead to discuss your career goals, expectations, and cultural fit within the Uline team.

Portfolio Review Tips: N/A - This role does not require a web portfolio or project requirements.

Technical Challenge Preparation: N/A - This role focuses on customer support and does not involve technical challenges or coding exercises.

ATS Keywords: Customer Service, Problem Solving, Communication, Order Processing, Account Management, Relationship Building, Bilingual, Spanish, English, Product Knowledge, Customer Relationship Management (CRM), Order Management System (OMS)

📝 Enhancement Note: While this role does not involve technical challenges or coding exercises, demonstrating strong problem-solving, communication, and customer service skills will be crucial for success in the interview process.

🛠 Technology Stack & Web Infrastructure

N/A - This role does not involve web development or server administration, and thus does not require a specific technology stack or web infrastructure knowledge.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Uline prioritizes understanding and meeting customer needs, with a strong commitment to delivering legendary customer service.
Problem Solving: The company values employees who can think critically and find creative solutions to customer inquiries and challenges.
Communication: Uline emphasizes clear, concise, and effective communication to ensure customer satisfaction and team collaboration.
Continuous Learning: Uline fosters a culture of continuous learning and improvement, with a focus on helping employees develop their skills and advance their careers.

Collaboration Style:

Cross-functional Integration: Uline's customer support team works closely with other departments, such as sales, marketing, and product management, to ensure customer needs are met and expectations are exceeded.
Code Review Culture: While not applicable to this role, Uline fosters a culture of continuous improvement and learning, with a focus on helping employees develop their skills and advance their careers.
Knowledge Sharing: Uline encourages employees to share their knowledge and expertise with their teammates, fostering a collaborative and supportive work environment.

📝 Enhancement Note: Uline's customer support team plays a crucial role in driving customer satisfaction and loyalty, contributing to the company's overall success through effective communication, problem-solving, and collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Order Processing: Accurately processing customer orders, ensuring correct products and quantities are shipped.
Product Knowledge: Staying up-to-date with Uline's extensive product catalog and understanding how to recommend the best solutions for customer needs.
Customer Communication: Effectively communicating with customers via phone, email, and chat, providing clear and concise information in a fast-paced environment.
Adaptability: Uline's product offerings and customer needs may change over time, requiring employees to adapt and learn new information quickly.

Learning & Development Opportunities:

Product Training: Uline provides comprehensive training to help employees develop their product knowledge and understanding of the company's offerings.
Customer Service Skills: The company offers opportunities for employees to enhance their communication, problem-solving, and customer service skills through workshops, webinars, and on-the-job training.
Career Progression: Uline offers opportunities for career growth, with potential advancement to roles such as Customer Service Supervisor, Team Lead, or other management positions.

📝 Enhancement Note: Uline's focus on employee growth and development creates opportunities for career advancement and skill enhancement within the customer support and service industry.

💡 Interview Preparation

Technical Questions: N/A - This role does not involve technical questions or coding exercises.

Company & Culture Questions:

Product Knowledge: Be prepared to demonstrate your understanding of Uline's products and how you can recommend the best solutions for customer needs.
Customer Service Experience: Discuss your previous customer service experience, highlighting your problem-solving skills, communication abilities, and commitment to customer satisfaction.
Adaptability: Be ready to discuss your ability to learn new information quickly and adapt to changing customer needs and product offerings.

Portfolio Presentation Strategy: N/A - This role does not require a web portfolio or project requirements.

📝 Enhancement Note: While this role does not involve technical questions or coding exercises, demonstrating strong problem-solving, communication, and customer service skills will be crucial for success in the interview process.

📌 Application Steps

To apply for this Bilingual Customer Support Specialist - Overnights position:

Submit your application through the Uline careers website.
Tailor your resume to highlight your customer service experience, problem-solving skills, and communication abilities.
Prepare for your interviews by researching Uline's products, customer service approach, and company culture.
Be ready to discuss your career goals, expectations, and cultural fit within the Uline team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist - Bilingual - Overnights