📍 Job Overview

• Job Title: Customer Support Specialist - Austria
• Company: Mangomint
• Location: Austria
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: 2025-07-03
• Experience Level: 0-2 years
• Remote Status: Remote (Austria only)

🚀 Role Summary

• Key Responsibilities: Provide exceptional customer service, troubleshoot and resolve customer inquiries primarily through chat and calls, collaborate with teams to identify and resolve technical issues, document customer interactions, and maintain high customer satisfaction.
• Key Skills: Customer support, troubleshooting, communication, collaboration, problem-solving, empathy, technical support, product knowledge, documentation, customer satisfaction, autonomy, teamwork, respect, kindness, learning, adaptability.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role requires a strong customer focus, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

• Customer Interaction: Handle customer inquiries through chat and calls, providing quick and accurate solutions with a high level of empathy.

• Product Knowledge: Constantly expand your knowledge of the Mangomint product and the salon and spa industry to provide expert-level support.

• Team Collaboration: Work closely with various teams to identify, troubleshoot, and resolve technical issues reported by customers.

• Documentation: Maintain detailed records of frequent customer issues and solutions to improve future support.

• Customer Satisfaction: Ensure customer satisfaction and retention by providing personalized solutions and proactive follow-ups.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience.

Experience: A minimum of 1 year of experience in a software support position.

Required Skills:

• Strong written communication skills
• Ability to learn quickly and adapt to new situations
• Excellent problem-solving skills
• Ability to work autonomously and collaborate effectively within a team
• Genuine passion for connecting with people from diverse backgrounds
• Experience with salons and spas (or beauty & wellness in general) would be a plus

Preferred Skills:

• Familiarity with salon and spa software
• Experience with remote work and asynchronous communication
• Proficiency in multiple languages

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on customer support rather than web development, a portfolio is not required. However, demonstrating strong communication skills and problem-solving abilities through relevant examples or case studies can be beneficial.

💵 Compensation & Benefits

Salary Range: €2,500 - €3,500 per month (gross), depending on experience and skills.

Benefits:

• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app
• Employee stock option program

Working Hours: Monday-Friday, 1 pm - 10 pm Central European Time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS) - Salon and Spa Software

Company Size: Small to Medium (51-200 employees)

Founded: 2016

Team Structure: Fully remote, dynamic, and growing team with a strong focus on customer support and satisfaction.

Development Methodology: Agile, with a focus on continuous improvement and customer feedback.

Company Website: Mangomint

📝 Enhancement Note: Mangomint values high-potential individuals who are passionate about helping people and eager to learn in a fast-paced start-up environment.

📈 Career & Growth Analysis

Customer Support Career Level: Entry to Mid-level - This role offers an opportunity to grow within the customer support team and potentially move into team leadership or other areas of the business.

Reporting Structure: Reports directly to the Customer Support Manager.

Technical Impact: Directly impacts customer satisfaction and retention by providing excellent support and resolving technical issues.

Growth Opportunities:

• Expand your product knowledge and become an expert in Mangomint's software
• Develop your leadership skills by mentoring new team members or taking on additional responsibilities
• Explore opportunities in other areas of the business, such as sales, marketing, or product development

🌐 Work Environment

Office Type: Fully remote, with occasional in-person meetings and team-building events.

Office Location(s): Austria (remote work only)

Workspace Context:

• Collaborative and supportive team environment
• Strong focus on customer-centric culture
• Flexible work schedule with a focus on work-life balance

Work Schedule: Monday-Friday, 1 pm - 10 pm Central European Time, with a one-hour lunch break.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review
2. Phone or video screen with the Hiring Manager
3. Technical assessment (customer support scenario)
4. Final interview with the Customer Support Manager and another team member

Portfolio Review Tips:

• As this role focuses on customer support, a portfolio is not required. However, demonstrating strong communication skills and problem-solving abilities through relevant examples or case studies can be beneficial.

Technical Challenge Preparation:

• Familiarize yourself with Mangomint's software and the salon and spa industry
• Prepare examples of when you've successfully resolved customer issues or complaints
• Practice active listening and communication skills

ATS Keywords: Customer support, troubleshooting, communication, collaboration, problem-solving, empathy, technical support, product knowledge, documentation, customer satisfaction, autonomy, teamwork, respect, kindness, learning, adaptability, salon software, spa software, remote work, asynchronous communication.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on customer support rather than web development or server administration, a technology stack is not applicable.

👥 Team Culture & Values

Customer Support Values:

• Empathy: Understanding and sharing the feelings of customers to provide personalized support
• Patience: Remaining calm and composed when dealing with difficult or frustrated customers
• Problem-solving: Identifying and resolving customer issues efficiently and effectively
• Communication: Listening actively to customers and expressing solutions clearly and concisely
• Continuous learning: Staying up-to-date with Mangomint's software and the salon and spa industry to provide expert-level support

Collaboration Style:

• Cross-functional collaboration with various teams to resolve technical issues and improve customer support processes
• Knowledge sharing and mentoring within the customer support team
• Regular team meetings and one-on-ones to discuss performance, feedback, and growth opportunities

🛠️ Challenges & Growth Opportunities

Technical Challenges:

• Handling difficult or frustrated customers and maintaining a positive attitude
• Troubleshooting complex technical issues and finding creative solutions
• Keeping up-to-date with Mangomint's software updates and new features

Learning & Development Opportunities:

• Attend customer support and soft skills training and workshops
• Participate in company-wide initiatives and projects to expand your knowledge and skills
• Seek mentorship and guidance from experienced team members and managers

💡 Interview Preparation

Technical Questions:

• Describe a time when you had to resolve a complex customer issue. What steps did you take, and what was the outcome?
• How do you handle difficult or frustrated customers? Can you provide an example?
• How do you stay up-to-date with industry trends and new technologies relevant to Mangomint's software?

Company & Culture Questions:

• Why are you interested in working for Mangomint, and what do you think you can bring to our team?
• How do you prioritize your work when handling multiple customer inquiries simultaneously?
• How do you approach continuous learning and self-improvement in your role as a customer support specialist?

Portfolio Presentation Strategy:

• As this role focuses on customer support, a portfolio is not required. However, if you have any relevant examples or case studies demonstrating your communication skills and problem-solving abilities, be prepared to discuss them during the interview.

📌 Application Steps

To apply for this customer support specialist position:

1. Submit your application through the application link provided
2. Prepare examples of when you've successfully resolved customer issues or complaints
3. Familiarize yourself with Mangomint's software and the salon and spa industry
4. Practice active listening and communication skills
5. Research Mangomint's company culture and values to ensure a strong fit

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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