📍 Job Overview

Job Title: Customer Support Specialist
Company: RISK
Location: Tbilisi, Georgia
Job Type: Full-time
Category: Customer Support
Date Posted: 2025-07-29

🚀 Role Summary

📝 Enhancement Note: This role involves providing customer assistance through various communication channels, requiring strong written communication skills and cultural sensitivity, particularly for the Thai language.
Handle customer inquiries and provide high-quality support via live chat, instant messaging, email, and potentially phone calls.
Collaborate with internal departments to resolve complex issues and ensure customer satisfaction.
Work flexible hours, including night shifts, to accommodate customers across different time zones.
📝 Enhancement Note: This role requires a strong commitment to customer service, adaptability, and the ability to thrive in a fast-paced, dynamic environment.

💻 Primary Responsibilities

📝 Enhancement Note: The primary focus of this role is to provide exceptional customer support, ensuring customer satisfaction and retention.
📝 Enhancement Note: This role requires a strong understanding of the company's products and services, as well as the ability to communicate effectively with customers.
Learn and retain necessary information for the job.
Handle customer inquiries professionally and efficiently.
Maintain a high level of service and support customers through various communication channels.
Collaborate with other departments to resolve issues and improve customer experience.
📝 Enhancement Note: This role may involve working with customers who have technical difficulties or complaints, requiring patience, problem-solving skills, and a customer-focused mindset.

🎓 Skills & Qualifications

Education:

No specific educational requirements mentioned.

Experience:

No specific experience requirements mentioned.

Required Skills:

📝 Enhancement Note: Fluency in Thai is a must-have for this role, as it is crucial for understanding and assisting Thai-speaking customers.
📝 Enhancement Note: English proficiency at an intermediate level is required to communicate effectively with customers and colleagues.
Good written communication skills
Fluency in Thai (must-have)
Intermediate English proficiency
Empathy and stress tolerance
Responsibility and focus on development and results
Excellent basic computer skills
Ability to work from a personal laptop during training

Preferred Skills:

Previous customer support experience
Familiarity with iGaming or similar industries
Multilingual skills

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range:

📝 Enhancement Note: The salary range for this role has not been provided. However, given the location and role, a competitive salary can be expected.

Benefits:

Remote work
28 calendar days of vacation
Paid sick leave
Learning coverage
Sport coverage
Medical insurance

Working Hours:

Full-time, with flexible hours including night shifts

🎯 Team & Company Context

🏢 Company Culture

Industry:

International iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets.

Company Size:

500+ professionals in 20+ locations, operating in 10 countries, serving over 300,000 customers.

Founded:

Not specified

Team Structure:

Not specified

Development Methodology:

Not specified for this role

Company Website: RISK

📝 Enhancement Note: RISK is an international iGaming company with a strong focus on data research and analytics. This role may involve working with a diverse, global team and requires cultural sensitivity and adaptability.

📈 Career & Growth Analysis

Customer Support Career Level:

Entry-level to intermediate, with opportunities for growth and development.

Reporting Structure:

Not specified

Technical Impact:

Not applicable for this role

Growth Opportunities:

📝 Enhancement Note: As the company operates in multiple countries and offers various services, there may be opportunities for career progression within the customer support department or other areas of the business.
Potential growth opportunities may include team lead, supervisor, or manager roles, as well as cross-functional moves into other departments such as marketing, sales, or operations.

📝 Enhancement Note: Given the company's focus on data and analytics, there may also be opportunities for career growth into more technical or data-driven roles.

🌐 Work Environment

Office Type:

Remote work

Office Location(s):

Not specified, as the role is remote

Workspace Context:

Not specified, as the role is remote

Work Schedule:

Full-time, with flexible hours including night shifts to accommodate customers across different time zones.

📝 Enhancement Note: As this role involves working remotely, a suitable home office setup is required, and candidates should be comfortable working independently and managing their time effectively.

📄 Application & Technical Interview Process

Interview Process:

Not specified

Portfolio Review Tips:

Not applicable for this role

Technical Challenge Preparation:

Not applicable for this role

ATS Keywords:

Customer Support, Live Chat, Instant Messaging, Email Support, Thai, English, Remote Work, iGaming

📝 Enhancement Note: When applying for this role, ensure your resume highlights your language skills, customer support experience, and any relevant experience in the iGaming industry. Include specific examples of how you have provided excellent customer service and resolved complex issues.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Not specified

Collaboration Style:

Not specified for this role

📝 Enhancement Note: As this role involves working remotely, effective communication and collaboration with both customers and colleagues are essential. Candidates should be comfortable working independently and be able to manage their time effectively.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Not applicable for this role

Learning & Development Opportunities:

📝 Enhancement Note: As the company operates in multiple countries and offers various services, there may be opportunities for learning and development through working with diverse teams, customers, and products.
Potential learning opportunities may include training in customer support best practices, language skills development, and cross-functional learning in other departments.

💡 Interview Preparation

Technical Questions:

Not specified

Company & Culture Questions:

Not specified

Portfolio Presentation Strategy:

Not applicable for this role

📝 Enhancement Note: When preparing for the interview, research the company and its products to demonstrate your understanding of the business and your enthusiasm for the role. Be prepared to discuss your language skills, customer support experience, and any relevant experience in the iGaming industry.

📌 Application Steps

To apply for this Customer Support Specialist position:

Submit your application through the provided link.
Tailor your resume to highlight your language skills, customer support experience, and any relevant experience in the iGaming industry.
Prepare for the interview by researching the company and its products, and be ready to discuss your language skills, customer support experience, and any relevant experience in the iGaming industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles
Include customer support methodologies, communication strategies, and problem-solving techniques
Emphasize language skills, cultural sensitivity, and adaptability
Address customer support team dynamics, cross-functional collaboration with other departments, and customer experience improvement
Focus on customer support career progression, skill development, and technical specialization

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute customer support and language-related keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and language proficiency

Industry Expertise:

Include specific customer support channels, communication tools, and customer relationship management (CRM) systems relevant to the role
Address customer support career progression paths and technical leadership opportunities in customer support teams
Provide tactical advice for customer support portfolio development, live demonstration, and project case studies
Include customer support-specific interview preparation and communication challenge guidance
Emphasize customer experience design, performance optimization, and user satisfaction principles

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use customer support and language industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to customer support professionals
Provide actionable insights that give customer support candidates a competitive advantage
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement

Language & Communication Focus:

Emphasize language skills, cultural sensitivity, and adaptability
Include specific language requirements tailored to the customer support discipline and role level
Address communication strategies, problem-solving methods, and customer experience design principles
Focus on active listening, empathy, and effective communication techniques
Include technical presentation skills and stakeholder communication for customer support projects

Avoid:

Generic business jargon not relevant to customer support roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-customer support terminology unless relevant to the specific role
Marketing language unrelated to customer support, language skills, or user experience

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

Customer Support Specialist