📍 Job Overview

Job Title: Customer Support Specialist
Company: NBCUniversal
Location: Belfast, United Kingdom
Job Type: Full-time
Category: Customer Support
Date Posted: June 11, 2025
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Deliver top-tier customer service and support throughout the sales process on NBCUniversal's distribution platform, golfnow.com.
Resolve customer issues, clarify requirements, and offer solutions to ensure client satisfaction.
Assist with daily website bookings, manual processing, and support the account management team with weekly checks and general club support.
Establish connections internally and externally through regular communication and respond to sales inquiries promptly.

📝 Enhancement Note: This role is part of NBCUniversal's broader Customer Success Team, focusing on customer service and sales support for their golf booking platform. It requires strong communication skills, a customer-focused mindset, and the ability to work effectively in a fast-paced team environment.

💻 Primary Responsibilities

Customer Service: Resolve product or service issues, clarify requirements, offer solutions, and ensure client satisfaction.
Sales Support: Recommend products or services based on client needs and respond to sales inquiries promptly.
Booking Support: Assist in daily website booking tasks, including manual processing, and handle new bookings generated through the website.
Product Support: Aid the account management team with weekly checks and general club support.
Relationship Building: Establish connections internally and externally through regular communication.
Proactive Approach: Respond to and follow up on sales inquiries promptly and proactively address potential issues.

📝 Enhancement Note: This role requires a proactive attitude, strong communication skills, and the ability to work effectively in a fast-paced team environment. Prior experience in a technology-focused customer environment is preferred but not required for entry-level candidates.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Business, Communications, or a related field is desirable but not mandatory.

Experience: Prior experience in a technology-focused customer environment is preferred but not required for entry-level candidates.

Required Skills:

Strong communication skills, with prior experience in call handling and assisting end-users preferred.
Demonstrated proactive problem-solving and time management skills.
Ability to work in a fast-paced team environment and contribute effectively.
Familiarity with communication/CRM platforms and remote support tools is advantageous; willingness to learn new technologies is essential.
Passion for technology and a curiosity to learn.

Preferred Skills:

Interest in sports technology.
Basic tech skills and familiarity with communication/CRM platforms and remote support tools.

📝 Enhancement Note: While a degree in a relevant field is desirable, NBCUniversal values a candidate's passion for technology, strong communication skills, and ability to work effectively in a team over formal education. They encourage entry-level candidates with a customer-focused mindset and a willingness to learn.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: As this role is not web development-focused, a traditional web portfolio is not required. However, candidates should be prepared to demonstrate their customer service skills, problem-solving abilities, and communication effectiveness through relevant examples or case studies.

Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: £18,000 - £25,000 per annum (Based on UK market research for entry-level customer support roles in the technology sector)

Benefits:

Comprehensive health and wellness benefits package.
Retirement savings plan with company match.
Employee discounts on NBCUniversal products and services.
Opportunities for career growth and development within NBCUniversal and its subsidiaries.

Working Hours: Full-time, typically 40 hours per week, with a flexible schedule to accommodate customer needs.

📝 Enhancement Note: Although the salary range is provided, the specific salary for this role may vary depending on the candidate's experience and qualifications. The benefits package is comprehensive and designed to support the well-being and professional growth of employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: NBCUniversal is a leading media and entertainment company, with a focus on creating and distributing world-class content across various platforms, including film, television, streaming, and theme parks.

Company Size: NBCUniversal is a large corporation with a global presence, employing over 35,000 people across its various divisions. This role is part of the broader Customer Success Team, which works closely with the company's golf booking platform, golfnow.com.

Founded: NBCUniversal was founded in 1986, with a rich history of delivering high-quality entertainment to audiences worldwide.

Team Structure:

The Customer Success Team is part of NBCUniversal's broader Customer Experience division, which focuses on delivering exceptional customer service and support across the company's various platforms and services.
The team consists of customer support specialists, account managers, and team leads, working together to ensure client satisfaction and drive sales growth.

Development Methodology: NBCUniversal employs a customer-centric approach to product development and service delivery, with a focus on continuous improvement and innovation. The company uses Agile methodologies to manage projects and ensure that customer needs are met efficiently and effectively.

Company Website: NBCUniversal

📝 Enhancement Note: NBCUniversal's company culture is focused on delivering exceptional customer experiences, driving innovation, and fostering a diverse and inclusive work environment. The company values employees who are passionate about their work, committed to customer service, and dedicated to driving business growth.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: This role is typically an entry-level to mid-level position within the customer support and success career path. It provides an excellent opportunity for candidates to develop their customer service skills, gain experience working in a fast-paced team environment, and build a foundation for a successful career in customer support or a related field.

Reporting Structure: The Customer Support Specialist reports directly to the Customer Success Team Lead and works closely with the account management team to ensure client satisfaction and drive sales growth.

Technical Impact: This role has a direct impact on customer satisfaction and the overall success of NBCUniversal's golf booking platform, golfnow.com. By delivering exceptional customer service and support, the Customer Support Specialist plays a crucial role in driving customer loyalty, retention, and sales growth.

Growth Opportunities:

Career Progression: With experience and strong performance, Customer Support Specialists can advance to roles such as Senior Customer Support Specialist, Team Lead, or even transition into account management or other customer-facing roles within NBCUniversal or its subsidiaries.
Skill Development: NBCUniversal offers opportunities for employees to develop their skills and advance their careers through training programs, workshops, and mentorship opportunities.
Emerging Technologies: As NBCUniversal continues to innovate and adopt new technologies, Customer Support Specialists may have the opportunity to work with emerging tools and platforms, further expanding their skillset and career prospects.

📝 Enhancement Note: NBCUniversal values employee growth and development, offering opportunities for career advancement and skill-building to support employees in achieving their professional goals. The company's focus on innovation and emerging technologies also provides exciting prospects for employees looking to expand their skillset and explore new career paths.

🌐 Work Environment

Office Type: NBCUniversal's Belfast office is a modern, collaborative workspace designed to foster creativity, innovation, and teamwork. The office features open-plan workspaces, meeting rooms, and breakout areas, as well as on-site amenities such as a gym, cafeteria, and outdoor terrace.

Office Location(s): The Customer Support Specialist role is based in NBCUniversal's Belfast office, located at 7 Clarendon Road, City Quays 1, Belfast, United Kingdom.

Workspace Context:

Collaborative Workspace: The open-plan office encourages collaboration and communication among team members, fostering a supportive and inclusive work environment.
Technology & Amenities: The office is equipped with state-of-the-art technology, including high-speed internet, video conferencing facilities, and ergonomic workstations. On-site amenities such as a gym, cafeteria, and outdoor terrace are available to support employees' well-being and work-life balance.
Cross-Functional Interaction: The Customer Success Team works closely with other departments, such as sales, marketing, and product development, to ensure that customer needs are met and that the company's products and services remain competitive and relevant.

Work Schedule: Full-time, typically 40 hours per week, with a flexible schedule to accommodate customer needs. The work schedule may include evenings, weekends, and holidays as required to provide round-the-clock customer support.

📝 Enhancement Note: NBCUniversal's Belfast office provides a modern, collaborative workspace designed to support employees' productivity, creativity, and well-being. The company's focus on employee development and work-life balance creates an engaging and supportive work environment for employees to thrive in.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess the candidate's communication skills, customer service experience, and fit for the role.
In-Person Interview: A face-to-face interview with an NBCUniversal employee at one of the company's locations to discuss the candidate's skills, experience, and cultural fit in more detail.
Final Decision: A decision will be made based on the candidate's performance throughout the interview process and their fit for the role and company culture.

Portfolio Review Tips: Not applicable for this role, as it is not web development-focused.

Technical Challenge Preparation: Not applicable for this role, as it is not web development-focused.

ATS Keywords: Customer Service, Sales Support, Booking Support, Product Support, Relationship Building, Proactive Approach, Communication Skills, Team Collaboration, Problem-Solving, Time Management, Customer Focus, Basic Tech Skills, Tech Enthusiasm, Customer Success, Customer Experience, Golfnow, NBCUniversal

📝 Enhancement Note: NBCUniversal's interview process is designed to assess the candidate's communication skills, customer service experience, and cultural fit for the role and company. The company values candidates who are passionate about customer service, committed to driving business growth, and dedicated to working effectively in a team environment.

🛠 Technology Stack & Web Infrastructure

Customer Service Platform: NBCUniversal's customer service platform is a cloud-based, omnichannel solution that enables agents to manage customer interactions across multiple channels, including phone, email, and chat. The platform provides a centralized dashboard for agents to track customer issues, respond to inquiries, and monitor performance metrics.

CRM System: NBCUniversal uses a CRM system to manage customer relationships, track sales opportunities, and monitor customer interactions. The CRM system integrates with the customer service platform to provide a holistic view of the customer journey and enable agents to deliver personalized, efficient customer service.

Communication Tools: NBCUniversal employs various communication tools, such as email, instant messaging, and video conferencing, to facilitate collaboration and communication among team members and with external stakeholders.

📝 Enhancement Note: NBCUniversal's technology stack is designed to support efficient and effective customer service, enabling agents to manage customer interactions across multiple channels and deliver personalized, high-quality customer experiences.

👥 Team Culture & Values

Customer Service Values:

Customer-Centric: NBCUniversal prioritizes customer satisfaction and places the customer at the heart of every decision and interaction.
Proactive: The company encourages employees to anticipate customer needs, address potential issues proactively, and exceed customer expectations.
Collaborative: NBCUniversal fosters a culture of teamwork and collaboration, with employees working together to deliver exceptional customer experiences and drive business growth.
Continuous Improvement: The company is committed to continuous improvement, with a focus on learning from customer feedback and iterating on products, services, and processes to meet evolving customer needs.

Collaboration Style:

Cross-Functional Integration: The Customer Success Team works closely with other departments, such as sales, marketing, and product development, to ensure that customer needs are met and that the company's products and services remain competitive and relevant.
Code Review Culture: NBCUniversal encourages a culture of peer review and continuous learning, with employees sharing knowledge, skills, and best practices to support each other's professional development and drive business growth.
Knowledge Sharing: The company fosters a culture of knowledge sharing, with employees encouraged to share insights, ideas, and expertise to support each other's growth and drive business success.

📝 Enhancement Note: NBCUniversal's customer service values and collaboration style are designed to support a customer-centric, proactive, and collaborative work environment, where employees are empowered to deliver exceptional customer experiences and drive business growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Inquiries: The Customer Support Specialist may face a high volume of customer inquiries, requiring strong time management and prioritization skills to ensure that each customer receives a timely and effective response.
Complex Customer Issues: The role may involve addressing complex customer issues that require creative problem-solving, technical expertise, and effective communication skills to resolve satisfactorily.
Customer Expectations: Customer expectations for speed, convenience, and personalized service are continually evolving, requiring the Customer Support Specialist to stay up-to-date with industry best practices and adapt to changing customer needs.

Learning & Development Opportunities:

Customer Service Training: NBCUniversal offers customer service training programs to help employees develop their skills, enhance their knowledge, and advance their careers in customer support and success.
Product Training: The company provides product training to ensure that employees have a deep understanding of NBCUniversal's products and services and can deliver accurate, up-to-date information to customers.
Leadership Development: NBCUniversal offers leadership development programs to support employees in developing their skills and advancing their careers in customer support, management, or other customer-facing roles.

📝 Enhancement Note: NBCUniversal's technical challenges and growth opportunities are designed to support employees in developing their skills, enhancing their knowledge, and advancing their careers in customer support and success. The company's focus on continuous improvement, learning, and development creates an engaging and supportive work environment for employees to thrive in.

💡 Interview Preparation

Technical Questions:

Customer Service Scenario: Describe a time when you had to handle a difficult or complex customer issue. How did you approach the situation, and what was the outcome?
Sales Support Scenario: Walk us through a time when you had to recommend a product or service to a customer. How did you assess their needs, and what was the result of your recommendation?
Proactive Problem-Solving: Can you share an example of a time when you proactively identified and addressed a potential issue before it became a problem for the customer?

Company & Culture Questions:

Customer Service Culture: How do you approach delivering exceptional customer service, and what do you think sets NBCUniversal apart in this area?
Teamwork & Collaboration: Describe a time when you had to work collaboratively with a team to achieve a common goal. What was your role, and what was the outcome?
Customer Focus: How do you stay up-to-date with customer needs and preferences, and how do you use this information to inform your approach to customer service?

Portfolio Presentation Strategy: Not applicable for this role, as it is not web development-focused.

Technical Challenge Preparation: Not applicable for this role, as it is not web development-focused.

📝 Enhancement Note: NBCUniversal's interview process is designed to assess the candidate's communication skills, customer service experience, and cultural fit for the role and company. The company values candidates who are passionate about customer service, committed to driving business growth, and dedicated to working effectively in a team environment.

📌 Application Steps

To apply for this Customer Support Specialist position at NBCUniversal:

Submit Your Application: Visit the NBCUniversal careers website and search for the job title "Customer Support Specialist" to find the job listing. Click on the job title to view the job description and submit your application through the NBCUniversal careers portal.
Prepare for Phone/Video Screen: Review the job description and be ready to discuss your customer service experience, skills, and fit for the role during a brief phone or video call.
Prepare for In-Person Interview: If selected, prepare for a face-to-face interview with an NBCUniversal employee at one of the company's locations. Research NBCUniversal's company culture, values, and customer service approach to demonstrate your understanding of the role and company.
Follow Up: After your interview, follow up with the hiring manager to express your appreciation for the opportunity and reiterate your interest in the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with NBCUniversal before making application decisions.

Customer Support Specialist