📍 Job Overview

• Job Title: Customer Support Specialist
• Company: Myant Shared Service Corp.
• Location: Manila, Metro Manila, Philippines
• Job Type: Full-Time (Remote)
• Category: Customer Support & Service
• Date Posted: 2025-08-12
• Experience Level: 0-2 years
• Remote Status: Remote OK

🚀 Role Summary

• 📝 Enhancement Note: This role is focused on handling customer complaints and ensuring prompt resolution through various channels, requiring strong communication skills and a passion for service. It involves working in cross-functional teams to improve customer experience and achieve customer experience KPIs.

💻 Primary Responsibilities

• Handle inbound customer complaints via calls and emails, ensuring queries and issues are answered and resolved promptly.
• Track and maintain customer interactions, transactions, comments, and complaints.
• Highlight customer issues that require escalation.
• Work in cross-functional teams to provide feedback and help improve customer experience.
• Demonstrate a passion for service and always deliver a remarkable customer experience.
• Embody positivity and a solution-oriented approach towards customers.
• Achieve customer experience KPIs such as SLAs and CSAT.

🎓 Skills & Qualifications

Education: Bachelor's degree in marketing (preferable) or a related field.

Experience: At least 1 year of experience as a Customer Experience Specialist (Online).

Required Skills:

• Excellent oral and written communication skills in English.
• Strong organizational and time-management skills.
• A sense of initiative and responsibility.
• Experience using help desk solutions such as Zendesk.
• Demonstrated experience with CRM systems.
• Goal-oriented team player who works well independently and in team environments to solve problems.
• Excellent attitude towards clients, customers, and peers.

Preferred Skills:

• Familiarity with the healthcare industry.
• Knowledge of customer support metrics and KPIs.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: PHP 25,000 - 35,000 per month (Based on experience and market research)

Benefits:

• Competitive salary and comprehensive benefits.
• Opportunities for professional growth in a mission-driven company poised for global expansion.
• Exposure working in one of the most innovative and forward-thinking tech companies.

Working Hours: 40 hours per week, with flexible scheduling to accommodate customer needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology

Company Size: Medium (100-250 employees)

Founded: Not specified

Team Structure:

• The customer support team works cross-functionally with various departments to improve customer experience and resolve issues.
• The team is responsible for handling customer complaints and ensuring prompt resolution through dedicated channels.

Development Methodology:

• Not specified, but the role involves working in cross-functional teams to improve customer experience and achieve customer experience KPIs.

Company Website: Myant

📝 Enhancement Note: Myant is a mission-driven company focused on transforming healthcare through connected textiles and continuous monitoring technology. They aim to help people live younger, longer by bridging the gap between individuals, their families, and healthcare providers.

📈 Career & Growth Analysis

Customer Support Career Level: Entry to Mid-level

Reporting Structure: Reports directly to the Customer Support Manager.

Technical Impact: Directly impacts customer satisfaction and experience by resolving issues promptly and effectively.

Growth Opportunities:

• Opportunities for professional growth in a mission-driven company poised for global expansion.
• Potential career progression into team leadership or related roles within the customer support or customer experience departments.

🌐 Work Environment

Office Type: Remote (Work-from-home)

Office Location(s): Manila, Metro Manila, Philippines

Workspace Context:

• Remote work requires a dedicated workspace with a stable internet connection.
• The role involves handling customer complaints via calls and emails, so a quiet and distraction-free environment is essential.

Work Schedule: Flexible scheduling to accommodate customer needs, with a 40-hour workweek.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess communication skills and cultural fit.
2. Technical assessment to evaluate problem-solving skills and customer support experience.
3. Final interview with the hiring manager to discuss the role and company culture further.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

• Brush up on customer support skills and experience.
• Familiarize yourself with help desk solutions such as Zendesk.
• Prepare examples of handling difficult customers and resolving complex issues.

ATS Keywords:

• Customer Support
• Customer Experience
• Communication Skills
• Problem Solving
• Time Management
• Organizational Skills
• Team Player
• CRM Systems
• Help Desk Solutions
• Escalation Management
• Feedback Provision
• KPI Achievement

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: Not applicable for this role, as it is focused on customer support rather than web development or server administration.

👥 Team Culture & Values

Customer Support Values:

• Passion for service
• Strong communication skills
• Problem-solving mindset
• Empathy and understanding towards customers
• A solution-oriented approach

Collaboration Style:

• Cross-functional collaboration with various departments to improve customer experience.
• Regular team meetings to discuss performance, feedback, and areas for improvement.
• A supportive and collaborative team environment focused on customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling difficult customers and resolving complex issues.
• Meeting customer experience KPIs such as SLAs and CSAT.
• Working in a remote environment and maintaining productivity.

Learning & Development Opportunities:

• Opportunities for professional growth in a mission-driven company poised for global expansion.
• Potential career progression into team leadership or related roles within the customer support or customer experience departments.
• Training and development opportunities focused on customer support skills and industry trends.

💡 Interview Preparation

Technical Questions:

• Describe a time when you had to handle a difficult customer and how you resolved the issue.
• How do you prioritize and manage your time when handling multiple customer complaints?
• Can you explain a customer support metric or KPI and how you've used it to improve customer experience?

Company & Culture Questions:

• Why are you interested in working for Myant?
• How do you stay up-to-date with industry trends and best practices in customer support?
• What do you think sets Myant apart from other companies in the healthcare technology industry?

Portfolio Presentation Strategy: Not applicable for this role.

📌 Application Steps

To apply for this Customer Support Specialist position:

1. Submit your application through the application link provided.
2. Prepare examples of handling difficult customers and resolving complex issues.
3. Research Myant's mission and values to demonstrate your cultural fit.
4. Brush up on your customer support skills and experience.
5. Familiarize yourself with help desk solutions such as Zendesk.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.