Customer Support Specialist at Marlowe Environmental Services

📍 Job Overview

Job Title: Customer Support Specialist
Company: Marlowe Environmental Services
Location: Sheffield, United Kingdom
Job Type: Full-Time
Category: Customer Support
Date Posted: 2025-06-18

🚀 Role Summary

📝 Enhancement Note: This role is part of Marlowe Environmental Services' Hydro-X Training division, focusing on Health, Safety, and Compliance training. The Customer Support Specialist will play a crucial role in maintaining and growing client relationships, ensuring high-quality training solutions are delivered to meet client needs.
The Customer Support Specialist will be the primary point of contact for clients, providing expert advice and guidance on training solutions. This role involves warm calling, prospecting, appointment coordination, and CRM management. The ideal candidate will have previous sales or customer-focused experience, excellent communication skills, and a consultative approach to sales.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of the Customer Support Specialist revolve around client relationship management, sales support, and internal process coordination.
Client Relationship Management:
- Build and maintain strong relationships with clients through warm calls and prospecting.
- Offer professional advice and guidance to help clients find the right training solutions.
- Represent the business with professionalism and energy during team meetings and client interactions.
Sales Support:
- Coordinate appointments and support the sales team with scheduling.
- Keep CRM systems and internal records up to date and accurate.
- Assist in the preparation and delivery of sales materials and presentations.
Internal Process Coordination:
- Support team meetings and ensure internal processes run smoothly.
- Collaborate with internal teams to ensure client needs are met and training solutions are delivered effectively.

🎓 Skills & Qualifications

Education: A relevant degree or equivalent experience in a sales, customer service, or related field would be beneficial.

Experience: Proven experience in sales, customer service, or a similar role is essential. Candidates with a track record of success in building client relationships and achieving sales targets will be highly regarded.

Required Skills:

Excellent communication skills, both verbal and written.
A genuine, consultative approach to sales and client engagement.
Confident using IT systems and CRM tools.
Organized, detail-oriented, and capable of working independently and as part of a team.
Eager to learn, grow, and develop your career in a dynamic, forward-thinking company.

Preferred Skills:

Experience in the training or health, safety, and compliance industry.
Familiarity with CRM systems and sales processes.
Strong administrative skills and attention to detail.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role is not web development or server administration-focused, there are no specific web portfolio requirements. However, a strong track record of success in sales or customer service roles, along with relevant case studies or testimonials, would be beneficial.

💵 Compensation & Benefits

Salary Range: Up to £30,000 per year, with bonus opportunities.

Benefits:

20 days of annual leave plus bank holidays, increasing to 25 with length of service.
10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training.
Life Insurance offered after 6-month service.
Enhanced Sickness, Bereavement, Maternity, and Paternity pay.
Employee Assistance Programme for all personal concerns, finance, home, etc.
Pension salary sacrifice scheme resulting in National Insurance savings.
Annual pay reviews.
Accredited mental health first aiders available for confidential help and support.
Access to a benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work, and many more.
Free Mortgage Advice.
Length of Service awards at key milestones starting at 5 years.
Lots of progression and development opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Marlowe Environmental Services is a leading provider of environmental services, including training, compliance, and sustainability solutions. The company operates in a competitive market, focusing on delivering high-quality, expert-led training to a wide range of industries.

Company Size: With around 30% year-on-year growth, Marlowe Environmental Services is an expanding business with a strong focus on employee development and career progression. The Hydro-X Training division is one of the UK's largest and most respected providers of Health, Safety, and Compliance training.

Founded: Marlowe Environmental Services was founded in 1999, with the Hydro-X Training division established in 2005. The company has a strong track record of growth and success, built on sustainability, trust, accountability, respect, and safety.

Team Structure: The Customer Support Specialist will join the Hydro-X Training team, working closely with the sales team to maintain and grow client relationships. The team is dynamic, forward-thinking, and focused on delivering high-quality training solutions that make a real impact on workplace safety nationwide.

Development Methodology: The company follows a structured sales process, focusing on building strong client relationships, understanding client needs, and delivering tailored training solutions. The team uses CRM systems to manage client interactions and track progress effectively.

Company Website: Marlowe Environmental Services

📝 Enhancement Note: Marlowe Environmental Services places a strong emphasis on employee development and career progression. The company offers a wide range of benefits and opportunities for employees to grow and succeed in their roles.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an excellent opportunity for candidates with previous sales or customer service experience to develop their careers in a dynamic and growing industry. The Customer Support Specialist will have the chance to build strong client relationships, gain valuable experience in the training sector, and progress within the company.

Reporting Structure: The Customer Support Specialist will report directly to the Sales Manager and work closely with the sales team to maintain and grow client relationships.

Technical Impact: While this role is not directly focused on web development or server administration, the Customer Support Specialist will play a crucial role in ensuring that clients receive the right training solutions to meet their needs. By providing expert advice and guidance, the Customer Support Specialist will contribute to the overall success of the Hydro-X Training division and Marlowe Environmental Services as a whole.

Growth Opportunities:

Career Progression: With the company's strong focus on employee development, there are numerous opportunities for career progression within the Hydro-X Training division and Marlowe Environmental Services as a whole.
Skill Development: The Customer Support Specialist will have the chance to develop their sales, communication, and client relationship management skills, as well as gaining valuable experience in the training sector.
Leadership Potential: As the company continues to grow, there may be opportunities for the Customer Support Specialist to take on more responsibility and move into a leadership role.

📝 Enhancement Note: Marlowe Environmental Services offers a wide range of benefits and opportunities for employees to grow and succeed in their roles. The company's strong focus on employee development and career progression makes it an attractive option for candidates looking to advance their careers in the training sector.

🌐 Work Environment

Office Type: The Customer Support Specialist will be based at the Hydro-X Training office in Sheffield, working in a modern, collaborative environment with the sales team.

Office Location(s): Hydro-X Training, Unit 5, Kingfisher Way, Dinnington, South Yorkshire, S25 3AF

Workspace Context:

Collaborative Environment: The Customer Support Specialist will work closely with the sales team, collaborating on client interactions, sales materials, and internal processes.
Sales Tools: The Customer Support Specialist will have access to the latest sales tools and CRM systems to manage client interactions and track progress effectively.
Training Opportunities: The company offers a wide range of training and development opportunities to help employees grow and succeed in their roles.

Work Schedule: The Customer Support Specialist will work standard office hours, Monday to Friday, with a 37.5-hour workweek.

📝 Enhancement Note: The Hydro-X Training office in Sheffield provides a modern, collaborative work environment, with ample opportunities for employee development and career progression.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss your application and assess your communication skills and cultural fit.
Face-to-Face Interview: A face-to-face interview at the Hydro-X Training office in Sheffield to discuss your experience, skills, and career aspirations in more detail. This may include a role-play scenario to assess your sales and communication skills.
Final Interview: A final interview with the Sales Manager to discuss your application and make a hiring decision.

Portfolio Review Tips: As this role is not web development or server administration-focused, there are no specific portfolio requirements. However, candidates should be prepared to discuss their sales and customer service experience, as well as any relevant case studies or testimonials.

Technical Challenge Preparation: As this role is not technical in nature, there are no technical challenges to prepare for. However, candidates should be prepared to discuss their sales and communication skills, as well as their understanding of the training industry and Marlowe Environmental Services' offerings.

ATS Keywords: While this role is not web development or server administration-focused, relevant keywords for the Customer Support Specialist role may include:

Sales
Customer Service
Client Relationship Management
Communication Skills
CRM Systems
Training
Health, Safety, and Compliance

📝 Enhancement Note: The interview process for the Customer Support Specialist role is designed to assess candidates' communication skills, sales experience, and cultural fit. Candidates should be prepared to discuss their experience and skills in detail and provide examples of their success in building client relationships and achieving sales targets.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role is not web development or server administration-focused, there is no technology stack or web infrastructure to consider.

👥 Team Culture & Values

Customer Support Values:

Expertise: The Customer Support Specialist will be expected to provide expert advice and guidance to clients, helping them find the right training solutions to meet their needs.
Professionalism: The Customer Support Specialist will represent the business with professionalism and energy during client interactions and team meetings.
Integrity: The Customer Support Specialist will act with honesty and integrity in all client interactions and internal processes.
Collaboration: The Customer Support Specialist will work closely with the sales team to maintain and grow client relationships and deliver high-quality training solutions.

Collaboration Style:

Teamwork: The Customer Support Specialist will work closely with the sales team to maintain and grow client relationships, coordinate appointments, and support internal processes.
Communication: The Customer Support Specialist will maintain open lines of communication with clients and internal teams to ensure client needs are met and training solutions are delivered effectively.
Continuous Learning: The Customer Support Specialist will be encouraged to develop their skills and knowledge, both in the sales and training sectors and within the company as a whole.

📝 Enhancement Note: The Customer Support Specialist role is an excellent opportunity to join a dynamic, forward-thinking team focused on delivering high-quality training solutions to a wide range of industries. The role offers numerous benefits and opportunities for career progression, as well as the chance to make a real impact on workplace safety nationwide.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Sales Targets: The Customer Support Specialist will be expected to meet and exceed sales targets, building strong client relationships and delivering high-quality training solutions.
Market Knowledge: The Customer Support Specialist will need to stay up-to-date with industry trends and developments, as well as the company's product and service offerings.
Client Management: The Customer Support Specialist will need to manage client relationships effectively, balancing the needs of individual clients with the company's overall sales strategy.

Learning & Development Opportunities:

Sales Training: The Customer Support Specialist will have the opportunity to develop their sales skills and knowledge, both within the company and through external training programs.
Industry Knowledge: The Customer Support Specialist will have the chance to gain valuable experience in the training sector, working with a wide range of clients and industries.
Career Progression: With the company's strong focus on employee development, there are numerous opportunities for career progression within the Hydro-X Training division and Marlowe Environmental Services as a whole.

📝 Enhancement Note: The Customer Support Specialist role offers numerous challenges and growth opportunities, with the chance to make a real impact on workplace safety nationwide. The role is an excellent fit for candidates with previous sales or customer service experience, looking to develop their careers in a dynamic and growing industry.

💡 Interview Preparation

Technical Questions:

Sales Experience: Be prepared to discuss your sales experience in detail, including your approach to client relationships, sales strategies, and achievements.
Customer Service: Be prepared to discuss your customer service experience, including your approach to client interactions, problem-solving, and customer satisfaction.
Training Industry: Be prepared to discuss your understanding of the training industry, as well as Marlowe Environmental Services' product and service offerings.

Company & Culture Questions:

Company Culture: Be prepared to discuss your understanding of Marlowe Environmental Services' company culture, as well as your fit with the company's values and mission.
Team Dynamics: Be prepared to discuss your approach to teamwork, collaboration, and communication, as well as your experience working in a dynamic, forward-thinking environment.
Career Goals: Be prepared to discuss your career goals and aspirations, as well as your long-term plans for growth and development within the company.

Portfolio Presentation Strategy:

Sales Portfolio: Be prepared to discuss your sales experience and achievements, including any relevant case studies or testimonials.
Customer Service Portfolio: Be prepared to discuss your customer service experience and achievements, including any relevant examples of excellent client interactions or problem-solving.
Training Industry Knowledge: Be prepared to discuss your understanding of the training industry, as well as your knowledge of Marlowe Environmental Services' product and service offerings.

📝 Enhancement Note: The interview process for the Customer Support Specialist role is designed to assess candidates' sales and customer service experience, as well as their cultural fit with the company. Candidates should be prepared to discuss their experience and skills in detail and provide examples of their success in building client relationships and achieving sales targets.

📌 Application Steps

To apply for this Customer Support Specialist position:

Submit your application through the application link provided in the job listing.
Tailor your resume and cover letter to highlight your sales and customer service experience, as well as your understanding of the training industry and Marlowe Environmental Services' product and service offerings.
Prepare for the interview process by researching the company, practicing your sales and communication skills, and developing a strong understanding of the training industry and Marlowe Environmental Services' offerings.
Be prepared to discuss your career goals and aspirations, as well as your long-term plans for growth and development within the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist