Customer Support Specialist at LVIS

📍 Job Overview

Job Title: Customer Support Specialist
Company: LVIS Corporation
Location: Seoul, South Korea
Job Type: On-site, Full-time
Category: Customer Support & Success
Date Posted: June 23, 2025

🚀 Role Summary

LVIS Corporation, a pioneer in AI-based software tools for revolutionizing the entire process of neuro and diagnostic care, is seeking a dedicated Customer Support Specialist to join their dynamic team. In this role, you will be responsible for visiting hospitals and clinics to install and support EEG diagnostic equipment, providing training to medical staff, and addressing technical issues. Your strong communication skills and customer-focused mindset will be crucial in ensuring client satisfaction and driving the success of LVIS's innovative technology.

📝 Enhancement Note: This role requires a balance of technical proficiency and exceptional customer service, making it an excellent fit for individuals with a background in healthcare or a strong interest in the neurotech industry.

💻 Primary Responsibilities

🏨 On-site Support: Visit hospitals and clinics to install EEG diagnostic equipment and provide initial setup support.
🧑‍⚕️ Medical Staff Training: Conduct training sessions for medical staff on the use of LVIS's products and software.
🛠️ Technical Troubleshooting: Address technical issues related to equipment and software, ensuring minimal downtime and maximum client satisfaction.
🗣️ Customer Communication: Maintain open lines of communication with clients, collecting feedback, and escalating issues when necessary.
📄 Documentation: Maintain detailed records of customer interactions, equipment status, and troubleshooting steps taken.
💡 Problem Solving: Identify trends in customer issues and collaborate with the team to improve products and processes.

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a commitment to continuous learning to stay up-to-date with the latest neurotech developments.

🎓 Skills & Qualifications

Education: A bachelor's degree in a relevant field such as nursing, medicine, pharmacy, or clinical pathology is preferred but not required. Candidates with equivalent experience and a strong interest in neurotech are encouraged to apply.

Experience: At least 2 years of experience in customer support, technical troubleshooting, or a related field. Experience in the healthcare industry is a plus.

Required Skills:

Excellent communication skills in Korean and English
Strong problem-solving abilities
Proficiency in using computers and software
Ability to work independently and manage time effectively
Willingness to travel and work on-site at client locations

Preferred Skills:

Familiarity with EEG equipment and neurotech software
Knowledge of medical terminology and healthcare practices
Experience with customer relationship management (CRM) software
Basic knowledge of electronics and hardware troubleshooting

📝 Enhancement Note: Candidates with a background in healthcare or a strong interest in neurotech may have an advantage in this role, as they will be better equipped to understand and address the unique needs of LVIS's clients.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role is approximately ₩30,000,000 - ₩40,000,000 per year, depending on experience and qualifications. This estimate is based on market research for customer support roles in Seoul, South Korea, with a focus on the healthcare and neurotech industries.

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development within the neurotech industry
A dynamic and innovative work environment, surrounded by leading experts in neurotech and AI
The chance to make a real impact on the future of neurodiagnostic care

Working Hours: The standard workweek is 40 hours, with flexible scheduling to accommodate on-site visits and client needs.

📝 Enhancement Note: LVIS Corporation offers a competitive salary and benefits package, as well as the opportunity to work in an innovative and dynamic environment, surrounded by leading experts in neurotech and AI.

🎯 Team & Company Context

🏢 Company Culture

Industry: LVIS Corporation operates in the neurotech industry, focusing on AI-based software tools for neuro and diagnostic care. This role will involve working closely with medical professionals and healthcare institutions to provide exceptional customer support and drive the adoption of LVIS's innovative technology.

Company Size: LVIS Corporation is a mid-sized company with a global presence, employing a diverse and talented team of neurotech and AI experts. This size allows for a dynamic and collaborative work environment, with ample opportunities for professional growth and development.

Founded: LVIS Corporation was founded in 2015, with the mission to revolutionize the entire process of neuro and diagnostic care using AI-based software tools. The company has since grown to become a leader in the neurotech industry, with a strong focus on innovation and customer satisfaction.

Team Structure: The Customer Support Specialist will be part of the Customer Success team, working closely with the Sales, Engineering, and Product teams to ensure client satisfaction and drive the success of LVIS's products. The team is composed of dedicated professionals with a strong background in customer support, technical troubleshooting, and neurotech.

Development Methodology: LVIS Corporation follows Agile development methodologies, with a focus on continuous improvement and collaboration. The Customer Support Specialist will play a crucial role in collecting customer feedback and identifying opportunities for product improvement.

Company Website: LVIS Corporation

📝 Enhancement Note: LVIS Corporation's focus on innovation and customer satisfaction makes it an excellent place for individuals who are passionate about neurotech and committed to driving the success of cutting-edge technology in the healthcare industry.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: This role is an entry to mid-level position, offering an excellent opportunity for individuals with a strong interest in neurotech and a commitment to exceptional customer service to grow their career in the neurotech industry.

Reporting Structure: The Customer Support Specialist will report directly to the Customer Success Manager and work closely with the Sales, Engineering, and Product teams to ensure client satisfaction and drive the success of LVIS's products.

Technical Impact: The Customer Support Specialist will have a direct impact on the success of LVIS's products by ensuring client satisfaction, collecting valuable customer feedback, and identifying opportunities for product improvement. Their work will contribute to the continuous development and refinement of LVIS's innovative neurotech solutions.

Growth Opportunities:

🌱 Technical Growth: Deepen your understanding of neurotech and AI, with opportunities to learn from leading experts in the field and contribute to the development of cutting-edge technology.
🏢 Career Progression: With experience and demonstrated success in the Customer Support Specialist role, there may be opportunities for career progression within the Customer Success team or other departments, such as Sales or Product Management.
💡 Leadership Development: Develop your leadership skills by mentoring new team members, driving process improvements, and contributing to the overall success of the Customer Success team.

📝 Enhancement Note: LVIS Corporation offers a dynamic and innovative work environment, with ample opportunities for professional growth and development within the neurotech industry.

🌐 Work Environment

Office Type: LVIS Corporation's Seoul office is a modern, collaborative workspace designed to foster innovation and creativity. The office is equipped with state-of-the-art technology and amenities to support the team's success.

Office Location(s): LVIS Corporation's Seoul office is located in the vibrant Gangnam district, providing easy access to public transportation and a wide range of dining and entertainment options.

Workspace Context:

💻 Workstation: Each team member is provided with a dedicated workstation, equipped with a high-performance computer, multiple monitors, and specialized software for neurotech and AI development.
📞 Communication: The office is designed to facilitate open communication and collaboration, with dedicated spaces for team meetings, brainstorming sessions, and informal discussions.
🌐 Global Connectivity: LVIS Corporation's global presence allows for frequent collaboration with team members and clients from around the world, providing a diverse and dynamic work environment.

Work Schedule: The standard workweek is 40 hours, with flexible scheduling to accommodate on-site visits and client needs. The work schedule may vary depending on the specific needs of clients and the team.

📝 Enhancement Note: LVIS Corporation's modern and collaborative work environment is designed to support the success of its team members and foster innovation in the neurotech industry.

📄 Application & Technical Interview Process

Interview Process:

📞 Phone Screen: A brief phone or video call to discuss your background, experience, and interest in the Customer Support Specialist role.
🏨 On-site Visit: A visit to LVIS Corporation's Seoul office to meet the team, learn more about the company, and discuss your fit for the role.
💻 Technical Assessment: A hands-on assessment to evaluate your problem-solving skills, technical proficiency, and ability to work with LVIS's products and software.
🤝 Final Interview: A final interview with key stakeholders to discuss your fit for the role, answer any questions you may have, and make a decision about your candidacy.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: LVIS Corporation's interview process is designed to evaluate your technical proficiency, problem-solving skills, and cultural fit for the role of Customer Support Specialist.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

🌟 Customer Focus: Putting the customer first in all interactions and decisions.
💡 Problem Solving: Actively seeking solutions to customer challenges and driving continuous improvement.
🤝 Collaboration: Working closely with internal teams and external clients to achieve shared goals.
🌱 Continuous Learning: Staying up-to-date with the latest neurotech developments and industry best practices.

Collaboration Style:

🤝 Cross-functional Collaboration: Working closely with Sales, Engineering, and Product teams to ensure client satisfaction and drive the success of LVIS's products.
💬 Open Communication: Fostering an environment of open and honest communication, with a focus on active listening and constructive feedback.
🌟 Customer-centric Culture: Prioritizing the needs and preferences of clients in all decisions and actions.

📝 Enhancement Note: LVIS Corporation's customer-focused and collaborative culture makes it an excellent place for individuals who are passionate about neurotech and committed to driving the success of cutting-edge technology in the healthcare industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

🏨 On-site Troubleshooting: Addressing technical issues in various client environments, requiring adaptability and quick problem-solving skills.
💡 Product Evolution: Keeping up with the latest developments in neurotech and AI, and adapting your support strategies accordingly.
🗣️ Communication Barriers: Overcoming language and cultural barriers in client interactions, requiring strong communication skills and cultural sensitivity.

Learning & Development Opportunities:

🌱 Neurotech Education: Deepen your understanding of neurotech and AI through training, workshops, and mentorship opportunities.
🏢 Career Progression: With experience and demonstrated success in the Customer Support Specialist role, explore opportunities for career progression within the Customer Success team or other departments.
💡 Leadership Development: Develop your leadership skills by mentoring new team members, driving process improvements, and contributing to the overall success of the Customer Success team.

📝 Enhancement Note: LVIS Corporation offers a dynamic and innovative work environment, with ample opportunities for professional growth and development within the neurotech industry.

💡 Interview Preparation

Technical Questions:

🏨 On-site Support: Describe a time when you had to troubleshoot a technical issue in a client's environment. How did you approach the problem, and what was the outcome?
💡 Problem Solving: How would you handle a situation where a client is experiencing persistent technical issues, and you are unable to resolve the problem immediately?
🗣️ Communication: How do you approach communicating complex technical concepts to non-technical clients? Can you provide an example from your previous experience?

Company & Culture Questions:

🌟 Customer Focus: How do you ensure that you are putting the customer first in all your interactions and decisions?
🤝 Collaboration: Describe a time when you had to work closely with another team or department to achieve a shared goal. What was the outcome, and what did you learn from the experience?
🌱 Continuous Learning: How do you stay up-to-date with the latest developments in neurotech and AI? Can you provide an example of a recent learning experience?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: LVIS Corporation's interview process is designed to evaluate your technical proficiency, problem-solving skills, and cultural fit for the role of Customer Support Specialist.

📌 Application Steps

To apply for this Customer Support Specialist position:

Submit your application through the LVIS Corporation careers page.
Prepare for the phone screen by reviewing your experience and interest in the role, and practicing your communication skills.
Research LVIS Corporation and the neurotech industry to demonstrate your knowledge and enthusiasm for the role.
Prepare for the on-site visit by familiarizing yourself with LVIS's products and software, and thinking about how your background and skills would make you a strong fit for the role.
Practice your problem-solving skills and technical proficiency in preparation for the technical assessment.
Prepare for the final interview by reflecting on your fit for the role, your long-term career goals, and your interest in the neurotech industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with LVIS Corporation before making application decisions.

Customer Support Specialist