📍 Job Overview

Job Title: Customer Support Specialist
Company: Lefit Recruitment & Interim
Location: Oosterhout, Noord-Brabant, Netherlands
Job Type: Full-time
Category: Customer Support
Date Posted: June 11, 2025
Experience Level: 0-2 years
Remote Status: Hybrid

🚀 Role Summary

Provide exceptional customer support to pharmacies using Pharmacom software
Collaborate with a team of experienced customer care specialists to resolve complex issues
Contribute to the continuous improvement of customer support processes
Develop your skills and grow within the organization through an internal training program

📝 Enhancement Note: This role offers a unique opportunity to combine a passion for healthcare with a career in customer support, providing direct impact on the quality of care delivered across the Netherlands.

💻 Primary Responsibilities

Customer Support: Serve as the primary point of contact for pharmacies, assisting pharmacists and assistants with inquiries and issues via phone, chat, and online portal
Problem Resolution: Provide direct support and troubleshoot issues, escalating complex problems to experienced colleagues when necessary
Research & Learning: Investigate and resolve customer queries that require deeper research, collaborating with colleagues to find solutions
Continuous Improvement: Contribute to the enhancement of customer support processes and share insights to improve Pharmacom software

📝 Enhancement Note: This role requires strong communication skills, analytical thinking, and a service-oriented mindset to effectively support customers and drive continuous improvement.

🎓 Skills & Qualifications

Education: MBO+ education or equivalent HBO thinking level

Experience: 0-2 years of relevant experience in customer support or a related field

Required Skills:

Excellent communication skills in Dutch
Strong affinity for ICT and the healthcare sector
Analytical skills and problem-solving abilities
Service orientation and a customer-focused mindset
Self-motivation and a drive for personal and professional development

Preferred Skills:

Previous experience in customer support or a related role
Familiarity with Pharmacom software or similar healthcare systems
Experience working in a team environment

📝 Enhancement Note: While previous experience in customer support is beneficial, the organization values candidates with a strong skill set and a willingness to learn and grow in the role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong communication skills through customer support case studies or examples
Showcase problem-solving abilities and analytical thinking through real-life scenarios or challenges
Highlight any relevant experience in the healthcare sector or with healthcare software

Technical Documentation:

Prepare a list of common customer inquiries and issues, along with your proposed solutions
Document any research or learning processes used to resolve complex customer problems
Create a list of best practices and tips for effective customer support in the healthcare sector

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should focus on showcasing their communication skills, problem-solving abilities, and customer support experience through relevant examples and case studies.

💵 Compensation & Benefits

Salary Range: €2,200 - €2,800 per month (based on experience and skills)

Benefits:

Internal training program to support professional growth
Flexible working hours and home office allowance
Competitive salary package, including travel expense reimbursement and pension plan
26 vacation days, 8.33% vacation pay, and a personal budget of €500 for sports subscriptions or other personal development activities

Working Hours: 32-40 hours per week, with flexible scheduling options

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards for customer support roles in the Netherlands. Actual compensation may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare software and services

Company Size: Medium (100-249 employees)

Founded: 1980

Team Structure:

Customer Support team, consisting of experienced customer care specialists and team leads
Close collaboration with product development and other internal teams to improve Pharmacom software and customer support processes

Development Methodology:

Agile development processes, focusing on continuous improvement and customer feedback
Regular team meetings and knowledge-sharing sessions to enhance customer support skills and software knowledge

Company Website: PharmaPartners

📝 Enhancement Note: PharmaPartners is a well-established company in the healthcare software industry, with a strong focus on customer support and continuous improvement. This role offers the opportunity to work in a dynamic and collaborative environment, with a direct impact on the quality of healthcare services delivered across the Netherlands.

📈 Career & Growth Analysis

Customer Support Specialist Level: Entry to mid-level role, focusing on customer support and problem resolution

Reporting Structure: Reports directly to the Customer Support Team Lead, with close collaboration with experienced customer care specialists and other internal teams

Technical Impact: Direct impact on the quality of customer support and software improvement through problem resolution, feedback collection, and process enhancement

Growth Opportunities:

Internal training program to develop customer support skills and knowledge of Pharmacom software
Opportunities to take on additional responsibilities and advance to a team lead or specialist role
Potential to transition to other departments within the organization, such as product development or project management

📝 Enhancement Note: This role offers significant growth potential, with opportunities to develop customer support skills, gain experience with healthcare software, and advance within the organization. Candidates should be motivated and driven to learn and grow in their role.

🌐 Work Environment

Office Type: Modern office space with a collaborative and open work environment

Office Location(s): Oosterhout, Noord-Brabant, Netherlands

Workspace Context:

Collaborative workspaces with access to multiple monitors and testing devices
Close proximity to customer support team members for easy collaboration and knowledge-sharing
Flexible work arrangements, including home office allowance and flexible scheduling options

Work Schedule: Flexible scheduling options, with a focus on maintaining customer support coverage during peak hours

📝 Enhancement Note: The work environment at PharmaPartners is designed to foster collaboration and knowledge-sharing, with a focus on supporting customers and improving software quality. Candidates should be comfortable working in a dynamic and collaborative setting, with a strong emphasis on customer support and continuous improvement.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and cultural fit
In-depth interview with the Customer Support Team Lead, focusing on customer support experience, problem-solving abilities, and analytical thinking
Role-play scenarios or case studies to evaluate customer support skills and problem-solving abilities

Portfolio Review Tips:

Prepare a list of customer support case studies or examples, highlighting communication skills, problem-solving abilities, and customer support experience
Document any research or learning processes used to resolve complex customer problems, demonstrating analytical thinking and a customer-focused mindset
Showcase any relevant experience in the healthcare sector or with healthcare software, emphasizing the transferable skills and knowledge gained

Technical Challenge Preparation:

Familiarize yourself with common customer inquiries and issues related to Pharmacom software
Prepare solutions and best practices for resolving customer problems, demonstrating strong communication skills and analytical thinking
Practice role-play scenarios or case studies, focusing on effective communication and problem-solving techniques

ATS Keywords: Customer Support, Communication, Problem Solving, Analytical Thinking, Healthcare Software, Pharmacom, Customer Care, Service Orientation, Continuous Improvement

📝 Enhancement Note: The interview process for this role is designed to assess communication skills, problem-solving abilities, and cultural fit. Candidates should focus on demonstrating their customer support experience, analytical thinking, and commitment to continuous improvement.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Pharmacom software, used to manage customer support tickets and track customer interactions
Customer Relationship Management (CRM) system, used to manage customer data and interactions
Collaboration tools, such as Microsoft Teams or Slack, used to communicate with internal teams and share knowledge

Healthcare Software Platform:

Pharmacom, a comprehensive software solution for pharmacies, managing medication, inventory, and customer data

📝 Enhancement Note: While this role does not require extensive technical knowledge of web development or server administration, a basic understanding of healthcare software and customer support tools is essential for success in the role.

👥 Team Culture & Values

Customer Support Values:

Customer focus and a commitment to exceptional customer service
Continuous improvement and a drive to resolve customer problems efficiently and effectively
Collaboration and knowledge-sharing, with a focus on supporting customers and enhancing software quality
Strong communication skills and a customer-focused mindset

Collaboration Style:

Open and collaborative work environment, with a focus on supporting customers and enhancing software quality
Regular team meetings and knowledge-sharing sessions to improve customer support skills and software knowledge
Close collaboration with internal teams, such as product development and management, to drive continuous improvement

📝 Enhancement Note: The customer support team at PharmaPartners is committed to providing exceptional customer service and driving continuous improvement. Candidates should be motivated and driven to support customers and enhance software quality, with a strong focus on collaboration and knowledge-sharing.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Resolving complex customer problems and issues, requiring strong communication skills and analytical thinking
Managing customer expectations and providing exceptional customer service, even in challenging situations
Contributing to the continuous improvement of customer support processes and software quality

Learning & Development Opportunities:

Internal training program to develop customer support skills and knowledge of Pharmacom software
Opportunities to take on additional responsibilities and advance to a team lead or specialist role
Potential to transition to other departments within the organization, such as product development or project management

📝 Enhancement Note: This role offers significant growth potential, with opportunities to develop customer support skills, gain experience with healthcare software, and advance within the organization. Candidates should be motivated and driven to learn and grow in their role, with a strong focus on supporting customers and enhancing software quality.

💡 Interview Preparation

Technical Questions:

Describe a challenging customer support scenario you've faced in the past and how you resolved it (be prepared to discuss communication skills, problem-solving abilities, and analytical thinking)
How do you approach learning new software or tools to support customers effectively?
Can you explain a complex customer support process or workflow, and how you would improve it to enhance customer satisfaction?

Company & Culture Questions:

Why are you interested in this customer support role at PharmaPartners?
How do you see yourself contributing to the continuous improvement of customer support processes and software quality?
What motivates you to provide exceptional customer service, even in challenging situations?

Portfolio Presentation Strategy:

Prepare a list of customer support case studies or examples, highlighting communication skills, problem-solving abilities, and customer support experience
Document any research or learning processes used to resolve complex customer problems, demonstrating analytical thinking and a customer-focused mindset
Showcase any relevant experience in the healthcare sector or with healthcare software, emphasizing the transferable skills and knowledge gained

📝 Enhancement Note: The interview process for this role is designed to assess communication skills, problem-solving abilities, and cultural fit. Candidates should focus on demonstrating their customer support experience, analytical thinking, and commitment to continuous improvement.

📌 Application Steps

To apply for this Customer Support Specialist position:

Submit your application through the provided link
Tailor your resume and cover letter to highlight your customer support experience, communication skills, and problem-solving abilities
Prepare for the interview process by practicing customer support scenarios, researching PharmaPartners, and familiarizing yourself with Pharmacom software
Showcase your customer support skills and experience through relevant examples and case studies in your portfolio

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Specialist