📍 Job Overview

Job Title: Hybrid Customer Support Specialist
Company: Kahoot!
Location: Oslo, Norway
Job Type: Hybrid (On-site & Remote)
Category: Customer Support
Date Posted: July 18, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: Hybrid (Oslo office required)

🚀 Role Summary

Key Responsibilities: Provide exceptional customer support to Norwegian users of Dragonbox Skole, Motimate, and Kahoot! products via email and phone.
Key Skills: Fluent in Norwegian and English, excellent English writing skills, customer-first mindset, troubleshooting, reliability, and adaptability.
📝 Enhancement Note: This role requires strong communication skills and cultural awareness to effectively support Norwegian customers, with a focus on building customer relationships and driving user satisfaction.

💻 Primary Responsibilities

Customer Support: Answer customer inquiries via email in Norwegian and English, and handle phone support for Dragonbox Skole between 09:00 to 16:00.
Sales Support: Assist with sales support tasks such as reaching out to customers, ordering merchandise, and helping organize events and conferences.
Product Knowledge: Build and maintain extensive knowledge of Dragonbox Skole, Motimate, and Kahoot! products, platforms, apps, and additional paid features.
Collaboration: Work closely with support, sales, and engineering teams to address product releases, bug fixing, and escalations.
📝 Enhancement Note: This role requires strong organizational skills and the ability to multitask, as the Customer Support Specialist will need to manage multiple channels and prioritize tasks effectively.

🎓 Skills & Qualifications

Education: Relevant bachelor's degree or equivalent experience.

Experience: At least one year of customer support experience.

Required Skills:

Fluent in Norwegian and English; excellent English writing skills.
Clear vision of great support and how support processes should scale.
Experience in handling customer complaints proactively.
Energetic, driven, open to change, self-starter, troubleshooter, reliable, trustworthy, and able to work well under pressure.

Preferred Skills:

Experience with managing and using customer support systems such as Zendesk.
Knowledge of the education sector and learning platforms.

📝 Enhancement Note: While not required, experience with customer support systems and knowledge of the education sector would be beneficial for this role, as they would enable the Customer Support Specialist to work more efficiently and provide more tailored support to users.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong communication skills and customer support experience through previous projects or case studies.
Showcase problem-solving skills and the ability to handle customer complaints proactively.

Technical Documentation:

Provide examples of well-documented customer support processes or workflows.
Include any relevant metrics or data that demonstrate the impact of your customer support efforts on user satisfaction and retention.

📝 Enhancement Note: As this role does not require a technical portfolio, focus on demonstrating strong communication skills, customer support experience, and problem-solving abilities through relevant examples and case studies.

💵 Compensation & Benefits

Salary Range: Competitive compensation package (exact details not provided).

Benefits:

Home broadband allowance
Mobile subscription
Hybrid work set up
Flexible working
Buddy program
Social and company events (virtual and in person)
A diverse, friendly, and international environment
Subsidized sport activities such as padel, cageball, and running
Sponsored Norwegian language classes

Working Hours: 40 hours per week, with phone support required between 09:00 to 16:00.

📝 Enhancement Note: While the exact salary range is not provided, the competitive compensation package and comprehensive benefits reflect the value Kahoot! places on this role and the importance of customer support in driving user satisfaction and retention.

🎯 Team & Company Context

🏢 Company Culture

Industry: EdTech (Education Technology)

Company Size: Medium (250-999 employees)

Founded: 2013

Team Structure:

The Customer Support Specialist will work closely with the Kahoot! multibrand manager and collaborate with support, sales, and engineering teams.
The Support team is vital as the face of the product, delivering extensive client support and working in harmony with the wider multibrand team.

Development Methodology:

Kahoot! uses Agile methodologies to develop and improve its learning platforms, with a focus on continuous improvement and user-centered design.

Company Website: Kahoot!

📝 Enhancement Note: Kahoot!'s focus on user-centered design and continuous improvement emphasizes the importance of customer support in driving user satisfaction and retention, making this role a critical component of the company's success.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to intermediate, with opportunities for growth and advancement within the Support team or other departments, such as Sales or Customer Success.

Reporting Structure: The Customer Support Specialist will report to the Kahoot! multibrand manager and collaborate with support, sales, and engineering teams.

Technical Impact: The Customer Support Specialist will directly impact user satisfaction and retention by providing exceptional customer support and addressing user concerns and feedback.

Growth Opportunities:

Develop expertise in Kahoot! products and features, leading to increased responsibility and potential advancement within the Support team.
Gain experience in sales support, event organization, and customer success, opening up opportunities in related departments.
Enhance communication and problem-solving skills, contributing to overall professional growth.

📝 Enhancement Note: The Customer Support Specialist role at Kahoot! offers opportunities for career growth and development, with the potential to advance within the Support team or explore other departments, such as Sales or Customer Success.

🌐 Work Environment

Office Type: Hybrid (On-site & Remote)

Office Location(s): Oslo, Norway

Workspace Context:

The Oslo office is a vibrant, creative space that fosters collaboration and innovation.
The Customer Support Specialist will have access to multiple monitors and testing devices to ensure effective support and troubleshooting.
The hybrid work set up allows for flexibility and a healthy work-life balance.

Work Schedule: Flexible working hours, with phone support required between 09:00 to 16:00.

📝 Enhancement Note: Kahoot!'s hybrid work environment encourages a healthy work-life balance and fosters collaboration and innovation, contributing to a positive and productive work experience for the Customer Support Specialist.

📄 Application & Technical Interview Process

Interview Process:

Online application review and initial screening.
Phone or video call interview to assess communication skills, customer support experience, and cultural fit.
In-person or virtual interview with the Kahoot! multibrand manager and other team members to discuss the role in more detail and assess problem-solving skills and technical knowledge.

Portfolio Review Tips:

Highlight previous customer support experience and success stories, demonstrating strong communication skills and problem-solving abilities.
Include examples of well-documented customer support processes or workflows, showcasing attention to detail and organizational skills.

Technical Challenge Preparation:

Brush up on Kahoot! products, features, and platforms, as well as any additional paid features.
Prepare for questions about customer support processes, workflows, and best practices.
Familiarize yourself with Kahoot!'s company culture, values, and mission.

ATS Keywords: Customer Support, Fluent in Norwegian, Fluent in English, Excellent Writing Skills, Customer-First Mindset, Troubleshooting, Reliability, Trustworthiness, Ability to Work Under Pressure, Sales Support, Product Knowledge, Collaboration, Proactive Complaint Handling, Adaptability, Self-Starter.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Zendesk (or similar customer support software)
Email client (e.g., Gmail, Outlook)
Phone system (e.g., VoIP, landline)

📝 Enhancement Note: While not a technical role, the Customer Support Specialist will utilize customer support tools and platforms to effectively manage and resolve customer inquiries, with a focus on providing exceptional customer support and driving user satisfaction and retention.

👥 Team Culture & Values

Customer Support Values:

Customer-centric approach, with a focus on user satisfaction and retention.
Strong communication skills and the ability to build customer relationships.
Proactive problem-solving and the ability to handle customer complaints effectively.
Adaptability and a willingness to learn and improve.

Collaboration Style:

Close collaboration with support, sales, and engineering teams to address product releases, bug fixing, and escalations.
A customer-first mindset, with a focus on driving user satisfaction and retention.
A positive and supportive work environment that fosters collaboration and innovation.

📝 Enhancement Note: Kahoot!'s customer-centric culture and focus on user satisfaction and retention emphasize the importance of strong communication skills, problem-solving abilities, and a customer-first mindset in the Customer Support Specialist role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing a high volume of customer inquiries via email and phone.
Addressing customer complaints proactively and effectively.
Staying up-to-date with product updates, releases, and features.

Learning & Development Opportunities:

Develop expertise in Kahoot! products, features, and platforms.
Enhance communication and problem-solving skills through hands-on experience and collaboration with team members.
Gain experience in sales support, event organization, and customer success, opening up opportunities in related departments.

📝 Enhancement Note: The Customer Support Specialist role at Kahoot! presents unique challenges and opportunities for growth and development, with a focus on enhancing communication and problem-solving skills and gaining experience in various aspects of customer support and related departments.

💡 Interview Preparation

Technical Questions:

Describe a challenging customer support situation you've faced in the past and how you handled it.
How do you stay organized and manage multiple customer inquiries simultaneously?
Can you walk us through your process for resolving a complex customer issue?

Company & Culture Questions:

Why are you interested in the Customer Support Specialist role at Kahoot!?
How do you see yourself contributing to Kahoot!'s mission and values?
What attracts you to Kahoot!'s company culture and work environment?

Portfolio Presentation Strategy:

Highlight previous customer support experience and success stories, demonstrating strong communication skills and problem-solving abilities.
Include examples of well-documented customer support processes or workflows, showcasing attention to detail and organizational skills.
Prepare a concise and engaging presentation that showcases your unique qualifications and fit for the role.

📝 Enhancement Note: The interview process for the Customer Support Specialist role at Kahoot! focuses on assessing communication skills, customer support experience, and cultural fit, with a strong emphasis on problem-solving skills and technical knowledge. By preparing thoughtful responses to technical and company-related questions and presenting a well-curated portfolio, candidates can demonstrate their qualifications and fit for the role.

📌 Application Steps

To apply for this Customer Support Specialist position at Kahoot!:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight your customer support experience, communication skills, and problem-solving abilities.
Prepare for the interview process by brushing up on Kahoot! products, features, and platforms, and familiarizing yourself with the company culture and values.
Research Kahoot!'s mission, vision, and values to demonstrate your understanding of and alignment with the company's goals.

📝 Enhancement Note: By following these application steps and preparing thoroughly for the interview process, candidates can effectively demonstrate their qualifications and fit for the Customer Support Specialist role at Kahoot!.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing communication skills, problem-solving abilities, and customer-centric mindset.
Include customer support tools, platforms, and best practices relevant to the role.
Address customer support processes, workflows, and metrics to demonstrate the impact of customer support efforts on user satisfaction and retention.
Highlight the importance of strong communication skills, cultural awareness, and adaptability in effectively supporting customers from diverse backgrounds and regions.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, workflows, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

Include specific customer support tools, platforms, and best practices relevant to the role.
Address customer support career progression paths and technical leadership opportunities in customer support teams.
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies.
Include customer support interview preparation and coding challenge guidance.
Emphasize strong communication skills, problem-solving abilities, and customer-centric mindset in customer support roles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support professionals.
Provide actionable insights that give customer support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and user impact measurement.

Customer Support Focus & Portfolio Emphasis:

Emphasize strong communication skills, problem-solving abilities, and customer-centric mindset in customer support roles.
Include specific portfolio requirements tailored to the customer support discipline and role level.
Address customer support best practices, workflows, and performance optimization.
Focus on problem-solving methods, customer complaint resolution, and user experience design principles.
Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

Generic business jargon not relevant to customer support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-customer support terminology unless relevant to the specific customer support role.
Marketing language unrelated to customer support, user experience, or customer satisfaction.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support candidates evaluating career opportunities and preparing for technical interviews in the customer support industry.

Customer Support Specialist