Customer Support Specialist

📍 Job Overview

• Job Title: Customer Support Specialist
• Company: Hitachi Energy Ukraine
• Location: Kyiv, Ukraine
• Job Type: Full-time
• Category: Sales, Marketing & Product Management
• Date Posted: 2024-08-01

🚀 Role Summary

• Customer-Focused Order Management: Handle order quoting, processing, fulfillment, and support to ensure customer satisfaction.
• Process Documentation & Compliance: Prepare order confirmations, agreements, and process documentation to meet local regulations.
• Problem Resolution & Improvement: Monitor and resolve order issues, collect necessary information, and contribute to internal process improvement initiatives.
• Strong Technical & Communication Skills: Leverage knowledge of SAP (Sales and Distribution Module), MS-Office, and English language proficiency to excel in the role.

📝 Enhancement Note: This role emphasizes customer support and order management within a technical environment, requiring strong communication, analytical, and problem-solving skills.

💻 Primary Responsibilities

• Order Management: Handle order quoting, processing, fulfillment, review, dispatch, and support to ensure timely release and customer satisfaction.
• Documentation & Compliance: Prepare order confirmations, agreements, and process documentation to meet local regulations and maintain accurate records.
• Issue Resolution: Monitor and resolve order issues, process errors, and collect necessary information to address customer requirements and solve problems.
• Customer Interaction: Maintain daily contact with customers, update them about issue status, and ensure compliance with resolution processes.
• Process Improvement: Actively contribute to internal process improvement initiatives to enhance efficiency and effectiveness.

📝 Enhancement Note: The Customer Support Specialist role requires a balance of technical proficiency, customer focus, and process improvement mindset to excel in a dynamic and challenging environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in a technical or economic field.

Experience: Over 5 years of experience in a similar role or field.

Required Skills:

• Proficient in SAP (Sales and Distribution Module)
• Proficient in MS-Office
• Intermediate English language skills
• Strong communication and analytical skills
• Problem-solving abilities
• Readiness to take on challenges and address customer requirements

Preferred Skills:

• Knowledge of local regulations and compliance processes
• Experience with order management systems
• Familiarity with customer relationship management (CRM) software

📝 Enhancement Note: While not explicitly stated, familiarity with CRM software and local regulations could be beneficial for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate strong communication and analytical skills through case studies or examples of resolved customer issues.
• Showcase problem-solving abilities and process improvement initiatives in previous roles.
• Highlight any experience with order management systems or CRM software.

Technical Documentation:

• Provide examples of process documentation, order confirmations, or agreements prepared in previous roles.
• Explain how you ensured compliance with local regulations and maintained accurate records.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Kyiv, Ukraine, is approximately ₴30,000 - ₴45,000 per month, based on industry standards and experience level.

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and challenging work environment
• Collaborative team culture focused on customer satisfaction and process improvement

Working Hours: Full-time position with standard business hours, including some flexibility for order processing and customer support as needed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hitachi Energy operates in the energy sector, focusing on power grids, power electronics, and automation solutions.

Company Size: Hitachi Energy is a large, multinational corporation with a significant presence in the energy industry.

Founded: Hitachi Energy was founded in 2021, following the separation of ABB's power grids business.

Team Structure:

• The Grids Automation team in Ukraine focuses on power grids and automation solutions.
• The Customer Support Specialist role works closely with the sales, marketing, and product management teams to ensure customer satisfaction and process improvement.

Development Methodology:

• Hitachi Energy employs Agile methodologies for project management and process improvement.
• The Customer Support Specialist role contributes to continuous improvement initiatives within the team and across the organization.

Company Website: https://www.hitachienergy.com/

📝 Enhancement Note: Hitachi Energy's focus on power grids and automation solutions requires the Customer Support Specialist to possess strong technical knowledge and a customer-centric mindset to succeed in this role.

📈 Career & Growth Analysis

Customer Support Career Level: This role is suitable for experienced Customer Support Specialists looking to apply their skills in a technical and challenging environment.

Reporting Structure: The Customer Support Specialist reports directly to the Grids Automation team lead and works closely with cross-functional teams, including sales, marketing, and product management.

Technical Impact: The Customer Support Specialist plays a crucial role in ensuring customer satisfaction, resolving issues, and driving process improvement, which directly impacts the success of the Grids Automation team and the organization as a whole.

Growth Opportunities:

• Develop expertise in the power grids and automation solutions domain.
• Gain experience working with international customers and cross-functional teams.
• Contribute to process improvement initiatives and drive change within the organization.
• Progress to more senior roles within the Customer Support or Grids Automation teams.

📝 Enhancement Note: The Customer Support Specialist role offers opportunities for growth and development within a dynamic and challenging environment, focusing on customer satisfaction and process improvement.

🌐 Work Environment

Office Type: The Kyiv office is a modern and collaborative workspace, fostering teamwork and innovation.

Office Location(s): Kyiv, Ukraine

Workspace Context:

• The Customer Support Specialist works in a shared office space with the Grids Automation team and other departments.
• The workspace is equipped with modern tools and technologies to support efficient order management and customer support.
• Collaboration and communication are encouraged, with regular team meetings and cross-functional interactions.

Work Schedule: Standard business hours, with some flexibility for order processing and customer support as needed.

📝 Enhancement Note: The Customer Support Specialist role requires a flexible work schedule to accommodate order processing and customer support needs, ensuring timely resolution and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and initial screening.
2. Phone or video call interview to assess communication skills, technical knowledge, and problem-solving abilities.
3. On-site or virtual interview with the Grids Automation team lead and other team members to discuss the role, team dynamics, and cultural fit.
4. Final decision and offer.

Portfolio Review Tips:

• Prepare case studies or examples of resolved customer issues, highlighting your problem-solving abilities and process improvement initiatives.
• Showcase your communication and analytical skills through well-structured and clear documentation.
• Emphasize your experience with order management systems, CRM software, and local regulations.

Technical Challenge Preparation:

• Brush up on your SAP (Sales and Distribution Module) and MS-Office skills.
• Familiarize yourself with the power grids and automation solutions domain, focusing on customer support and order management aspects.
• Prepare for behavioral and situational interview questions, focusing on your problem-solving abilities, communication skills, and customer-centric mindset.

ATS Keywords: Customer Support, Order Management, SAP, MS-Office, Communication, Analytical Skills, Problem Solving, Documentation, Compliance, Process Improvement, Technical Knowledge, Team Collaboration, Client Interaction

📝 Enhancement Note: The Customer Support Specialist interview process focuses on assessing communication skills, technical knowledge, problem-solving abilities, and cultural fit, with a strong emphasis on customer support and order management aspects.

📌 Application Steps

To apply for the Customer Support Specialist position at Hitachi Energy Ukraine:

1. Submit your application through the provided link.
2. Tailor your resume and cover letter to highlight your relevant experience, skills, and achievements in customer support, order management, and process improvement.
3. Prepare for the interview process by brushing up on your technical skills, familiarizing yourself with the power grids and automation solutions domain, and practicing your problem-solving and communication skills.
4. Research Hitachi Energy and the Grids Automation team to demonstrate your interest in the role and understanding of the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and assumptions based on web technology industry standards. All details should be verified directly with the hiring organization before making application decisions.