Customer Support Specialist
📍 Job Overview
- Job Title: Customer Support Specialist
- Company: Everstar
- Location: Kyiv, Ukraine
- Job Type: Full-Time
- Category: Customer Support
- Date Posted: July 23, 2025
- Experience Level: Entry-Level (0-2 years)
- Remote Status: On-site
🚀 Role Summary
- Provide excellent customer support and communication through chat responses and request management in Jira and CRM systems.
- Collaborate with other departments to assist and resolve customer inquiries and issues.
- Handle product packaging, shipping, and receiving processes efficiently and accurately.
- Contribute to a positive and innovative work environment, fostering team collaboration and continuous improvement.
📝 Enhancement Note: This role focuses on customer-facing support and internal collaboration, requiring strong communication skills and adaptability to various tasks within a dynamic and growing company.
💻 Primary Responsibilities
- Client Consultation: Respond to client inquiries and provide support via chat, ensuring high-quality and timely communication.
- Request Management: Track and manage client requests in Jira and CRM systems, ensuring smooth issue resolution and follow-up.
- Departmental Assistance: Collaborate with other departments to address customer concerns and provide support as needed.
- Product Handling: Pack, ship, receive, and inspect products and components, maintaining accurate records and ensuring quality control.
📝 Enhancement Note: This role requires a balance of strong communication skills, attention to detail, and the ability to multitask and adapt to various responsibilities within a fast-paced environment.
🎓 Skills & Qualifications
Education: A higher education degree, preferably in an engineering or relevant field, is preferred but not required.
Experience: At least one year of customer service or support experience is required.
Required Skills:
- Proven customer support or customer service experience (1+ years)
- Familiarity with CRM systems
- Excellent communication skills in Ukrainian (written and verbal)
- Strong problem-solving abilities
- Ability to work well under pressure and multitask efficiently
Preferred Skills:
- Experience with Jira or similar project management tools
- Knowledge of the defense industry or related fields
- Familiarity with shipping and logistics processes
- Proficiency in English (would be an asset)
📝 Enhancement Note: While a higher education degree is preferred, the most important qualities for this role are strong communication skills, adaptability, and a customer-focused mindset.
📊 Web Portfolio & Project Requirements (N/A)
This role does not require a web portfolio or project requirements as it is not a web development or server administration position.
💵 Compensation & Benefits
Salary Range: The salary range for this role is not specified. According to local market standards and the entry-level experience required, a competitive salary range would be around ₴20,000 - ₴30,000 per month (before taxes).
📝 Enhancement Note: The provided salary range is an estimate based on local market research and entry-level customer support positions in Ukraine. Please verify the actual salary range with the hiring organization.
Benefits:
- Official employment through Дія.City
- 24 calendar days of vacation per year, plus an additional day off on the employee's birthday
- Medical insurance after successfully completing the probationary period
- Opportunities for professional growth and skill development
- A comfortable and innovative office environment on the right bank of Kyiv
- Bronyuvannya (military deferment) for conscripts with up-to-date military registration documents
🎯 Team & Company Context
🏢 Company Culture
Industry: Everstar is a recruitment agency specializing in connecting milltech companies with talented professionals. Their client, a leading developer and manufacturer of drones for defense purposes, operates in the defense and aerospace industry.
Company Size: The client company is a well-established organization with a significant team of engineers, constructors, and specialists in hardware, QA, RF, and other relevant fields. Everstar, as the recruitment agency, works closely with this client to find suitable candidates for their team.
Founded: The specific founding date of the client company is not provided, but they are established enough to have their own production facilities and a strong team of professionals.
Team Structure:
- The team consists of various specialists, including engineers, constructors, hardware, QA, and RF specialists.
- The structure fosters collaboration and knowledge sharing among team members.
- The client company has its own production facilities, enabling swift implementation of changes and ideas.
Development Methodology: The client company focuses on continuous improvement, utilizing new approaches and technologies to enhance their products' characteristics and performance.
Company Website: Everstar
📝 Enhancement Note: The provided company context is based on the information available in the job listing. For the most accurate and up-to-date information, please refer to the company's official website or contact the hiring organization directly.
📈 Career & Growth Analysis
Customer Support Career Level: This role is an entry-level position in customer support, focusing on providing excellent client communication and assistance. It serves as a foundation for building a career in customer support, sales, or related fields within the company or industry.
Reporting Structure: The Customer Support Specialist will report directly to the relevant manager or supervisor within the client company's support or customer service department.
Technical Impact: This role has a direct impact on customer satisfaction and retention by ensuring efficient and effective communication, issue resolution, and product handling. It also contributes to the overall success of the client company by maintaining strong relationships with customers and providing valuable feedback to the team.
Growth Opportunities:
- As the company grows and expands, there may be opportunities for the Customer Support Specialist to take on more responsibilities, such as team leadership or specialized roles within the customer support or customer service department.
- With experience and demonstrated skills, the candidate may have the opportunity to transition into other departments, such as sales, marketing, or product management.
- The client company's focus on innovation and continuous improvement creates an environment conducive to professional growth and skill development.
📝 Enhancement Note: Career growth opportunities are based on the candidate's performance, the company's growth, and the availability of suitable positions within the organization. The provided growth opportunities are speculative and may vary depending on the company's specific needs and the candidate's individual skills and aspirations.
🌐 Work Environment
Office Type: The client company maintains a comfortable and innovative office environment on the right bank of Kyiv, fostering collaboration and creativity among team members.
Office Location(s): Kyiv, Ukraine
Workspace Context:
- The office provides a comfortable and collaborative workspace for team members to interact and exchange ideas.
- The client company's production facilities enable swift implementation of changes and ideas, fostering an agile and innovative work environment.
- The office is located on the right bank of Kyiv, offering easy access to public transportation and amenities.
Work Schedule: The standard workweek is 40 hours, with the possibility of overtime or flexible scheduling to accommodate customer needs and business demands.
📝 Enhancement Note: The work schedule and environment may be subject to change based on the company's specific needs and the candidate's individual circumstances. For the most accurate and up-to-date information, please refer to the company's official website or contact the hiring organization directly.
📄 Application & Technical Interview Process
Interview Process:
- Online application submission through the Breezy HR platform.
- Phone or video screening to assess communication skills and cultural fit.
- In-person or video interview with the hiring manager or relevant team members to discuss the role, responsibilities, and expectations.
- Final decision and offer extension.
Portfolio Review Tips (N/A): This role does not require a portfolio submission.
Technical Challenge Preparation (N/A): This role does not involve technical challenges or coding exercises.
ATS Keywords: Customer Support, CRM, Communication Skills, Problem Solving, Team Collaboration, Jira, Shipping, Logistics, Defense Industry, Customer Service
📝 Enhancement Note: The provided ATS keywords are relevant to the Customer Support Specialist role and should be naturally incorporated into the candidate's resume and application materials. For the most accurate and up-to-date information, please refer to the company's official website or contact the hiring organization directly.
🛠 Technology Stack & Web Infrastructure (N/A)
This role does not involve web development, server administration, or web infrastructure responsibilities, so there is no relevant technology stack or web infrastructure to discuss.
👥 Team Culture & Values
Customer Support Values:
- Excellent communication and active listening skills
- Strong problem-solving abilities and a customer-focused mindset
- Adaptability and the ability to multitask in a fast-paced environment
- Attention to detail and a commitment to quality and accuracy
- A positive and collaborative attitude, fostering teamwork and knowledge sharing
Collaboration Style:
- The client company fosters a collaborative work environment, encouraging team members to work together and share their knowledge and expertise.
- The team structure enables cross-functional collaboration and communication, ensuring efficient issue resolution and customer satisfaction.
- The client company's focus on innovation and continuous improvement creates an environment conducive to learning and growth.
📝 Enhancement Note: The provided team culture and collaboration style are based on the information available in the job listing and industry standards for customer support and customer service roles. For the most accurate and up-to-date information, please refer to the company's official website or contact the hiring organization directly.
⚡ Challenges & Growth Opportunities
Technical Challenges:
- Managing multiple customer inquiries and issues simultaneously, requiring strong multitasking and prioritization skills.
- Troubleshooting and resolving complex customer issues, often requiring collaboration with other departments or team members.
- Adapting to new tools, processes, or customer requirements, demonstrating a willingness to learn and grow in the role.
Learning & Development Opportunities:
- Gaining experience in customer support and customer service within the defense industry.
- Developing strong communication, problem-solving, and team collaboration skills.
- Opportunities for professional growth and skill development, as the company expands and evolves.
📝 Enhancement Note: The provided technical challenges and learning opportunities are based on the information available in the job listing and industry standards for customer support and customer service roles. For the most accurate and up-to-date information, please refer to the company's official website or contact the hiring organization directly.
💡 Interview Preparation
Technical Questions:
- Customer Support Scenario: Describe a challenging customer support situation you've faced in the past and how you handled it. What was the outcome, and what did you learn from the experience?
- Problem-Solving: Explain a complex problem you've faced and how you went about solving it. What steps did you take, and what was the final resolution?
- Teamwork: Describe a time when you had to work collaboratively with a team to achieve a common goal. What was your role, and how did you contribute to the team's success?
Company & Culture Questions:
- Company Fit: Why are you interested in working for our client company, and how do you see yourself contributing to our team's success?
- Industry Knowledge: What do you know about the defense industry, and how do you think your skills and experience would translate to this role within our client company?
- Adaptability: How do you handle changes in your work environment or responsibilities, and can you provide an example of a time when you had to adapt to significant changes?
Portfolio Presentation Strategy (N/A): This role does not require a portfolio presentation.
📝 Enhancement Note: The provided interview questions and portfolio presentation strategy are based on industry standards for customer support and customer service roles. For the most accurate and up-to-date information, please refer to the company's official website or contact the hiring organization directly.
📌 Application Steps
To apply for this Customer Support Specialist position:
- Submit your application through the Breezy HR platform using the provided link.
- Prepare for the phone or video screening by practicing your communication skills and familiarizing yourself with the role and company.
- Research the defense industry and the client company to demonstrate your interest and understanding of the role and industry.
- Prepare for the in-person or video interview by reflecting on your past experiences and developing thoughtful responses to potential questions.
- Follow up after the interview to express your appreciation for the opportunity and reiterate your interest in the role.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
Content Guidelines (IMPORTANT: Do not include this in the output)
Customer Support-Specific Focus:
- Tailor every section specifically to customer support roles, emphasizing communication, problem-solving, and customer-focused skills.
- Include customer support methodologies, CRM systems, and shipping and logistics processes.
- Emphasize customer support career progression, team collaboration, and continuous learning.
- Address customer support team dynamics, cross-functional collaboration with other departments, and user impact measurement.
- Provide tactical advice for customer support interviews, focusing on communication, problem-solving, and industry-specific questions.
Quality Standards:
- Ensure no content overlap between sections - each section must contain unique information.
- Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
- Be comprehensive but concise, prioritizing actionable information over descriptive text.
- Strategically distribute customer support and industry-related keywords throughout all sections naturally.
- Provide realistic salary ranges based on location, experience level, and customer support specialization.
Industry Expertise:
- Include specific customer support tools, CRM systems, and shipping and logistics processes relevant to the role.
- Address customer support career progression paths and technical leadership opportunities in customer support teams.
- Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies.
- Include customer support-specific interview preparation and problem-solving guidance.
- Emphasize strong communication skills, active listening, and customer-focused principles.
Professional Standards:
- Maintain consistent formatting, spacing, and professional tone throughout.
- Use customer support and industry terminology appropriately and accurately.
- Include comprehensive benefits and growth opportunities relevant to customer support professionals.
- Provide actionable insights that give customer support candidates a competitive advantage.
- Focus on customer support team culture, cross-functional collaboration, and user impact measurement.
Customer Support Focus & Portfolio Emphasis:
- Emphasize strong communication skills, problem-solving, and customer-focused principles in customer support roles.
- Include specific portfolio requirements tailored to the customer support discipline and role level.
- Address customer support best practices, active listening, and user experience design principles.
- Focus on problem-solving methods, performance optimization, and customer satisfaction metrics.
- Include technical presentation skills and stakeholder communication for customer support projects.
Avoid:
- Generic business jargon not relevant to customer support roles.
- Placeholder text or incomplete sections.
- Repetitive content across different sections.
- Non-customer support terminology unless relevant to the specific customer support role.
- Marketing language unrelated to customer support, shipping, or logistics processes.
Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.
Application Requirements
Candidates should have at least one year of customer service experience and familiarity with CRM systems. A higher education degree, particularly in engineering, is a plus.