📍 Job Overview

• Job Title: Customer Support Specialist
• Company: Danaher
• Location: Riyadh, Nouakchott-Sud Region, Mauritania
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: 2025-07-31
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Manage end-to-end order cycle, from receipt of purchase orders to arrival at customer site.
• Coordinate with various departments to ensure timely availability and proper stock allocation.
• Prepare shipping documents and comply with Letter of Credit requirements.
• Handle customer inquiries and prepare project quotations.
• Support commercial forecast accuracy and drive daily management tools.
• Improve existing operations procedures and support ad hoc tasks as required.

📝 Enhancement Note: This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Experience in a similar role and knowledge of supply chain processes are essential for success.

💻 Primary Responsibilities

• Order Management: Process purchase orders, manage order cycle, and coordinate with warehouse, planners, and freight forwarders.
• Documentation: Prepare shipping documents, export documents, licenses, declarations, packing, and routing of products.
• Customer Interaction: Manage customer inquiries regarding pricing, stock availability, delivery, order status, and product information.
• Compliance: Analyze Letters of Credit, prepare documentation in compliance with Letter of Credit, CAD, etc.
• Forecasting & Reporting: Drive daily management tools, support commercial forecast accuracy, and prepare monthly invoices.
• Improvement & Support: Review existing operations procedures, identify improvement areas, and support ad hoc tasks as required.

📝 Enhancement Note: This role involves a high volume of shipments, communications, documentation, and filing. Strong communication skills, attention to detail, and the ability to handle pressure are crucial for success.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Logistics, or a related field.

Experience: Minimum 3 years' experience in a Customer Service/Logistics role.

Required Skills:

• Good IT skills and experience in using Oracle or Similar ERP.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Fluent in English (written and spoken); Arabic and French are an advantage.
• Knowledge of supply chain processes, including drop ship models, export, transportation, and export terminology.
• Strong organizational skills, attention to detail, and the ability to multitask and prioritize projects.
• Ability to handle high volume of shipments, communications, documentation, and filing.
• Enthusiastic with strong communication skills and the ability to handle pressure and meet strict deadlines.

Preferred Skills:

• Work experience in Healthcare, Diagnostics, or Medical Devices industry.
• Ability to focus, multi-task, prioritize projects, and handle pressure of deadlines and goals.
• Good numerical and mathematics acumen for orders, invoicing, and data analysis.

📝 Enhancement Note: While not explicitly stated, familiarity with healthcare industry-specific processes and regulations would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Not specified. Research indicates that Customer Support Specialists in Riyadh, Mauritania, with 3-5 years of experience typically earn between 10,000 - 15,000 MRO (Mauritanian Ouguiya) per month.

Benefits:

• Competitive benefits package.
• Opportunity to work for a global leader in science and technology.
• Collaborative and inclusive work environment.

Working Hours: Full-time position, with standard working hours Monday to Friday, 8:00 AM to 5:00 PM. May require flexibility to meet project deadlines and customer needs.

📝 Enhancement Note: The salary range provided is an estimate based on regional market rates for similar roles. Actual salary may vary depending on the company's compensation structure and the candidate's qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Danaher is a global science and technology innovator committed to helping customers solve complex challenges and improve quality of life worldwide. Their companies develop and apply scientific innovations to improve diagnostics, life's critical information, and supply the healthcare industry with better outcomes.

Company Size: Danaher is a large organization with over 60,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects and teams.

Founded: Danaher was founded in 1969 and has since grown into a global leader in science and technology, with a strong focus on innovation and customer satisfaction.

Team Structure: The Customer Support team works closely with various departments, including Sales, Operations, and Finance, to ensure efficient order processing and customer satisfaction. The team is likely to consist of multiple support specialists, each responsible for a specific territory or customer segment.

Development Methodology: Danaher employs a customer-centric approach, focusing on continuous improvement and innovation to meet customer needs. The company uses Lean Six Sigma methodologies to drive operational excellence and ensure high-quality products and services.

Company Website: www.danaher.com

📝 Enhancement Note: Danaher's focus on innovation and customer satisfaction creates an environment that values initiative, creativity, and a strong work ethic. Customer Support Specialists play a crucial role in maintaining customer satisfaction and driving business growth.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: This role involves managing the end-to-end order cycle, coordinating with various departments, and handling customer inquiries. It requires strong organizational skills, attention to detail, and the ability to multitask and prioritize projects. This role is typically a mid-level position within the Customer Support career path.

Reporting Structure: The Customer Support Specialist reports directly to the Customer Support Manager or Team Lead. They may also work closely with other departments, such as Sales, Operations, and Finance, to ensure efficient order processing and customer satisfaction.

Technical Impact: Customer Support Specialists have a direct impact on customer satisfaction, order processing efficiency, and revenue generation. Their work ensures that customers receive their orders promptly and accurately, contributing to customer retention and business growth.

Growth Opportunities:

• Career Progression: With experience and strong performance, Customer Support Specialists can advance to roles such as Senior Customer Support Specialist, Customer Support Team Lead, or Customer Support Manager.
• Skill Development: Danaher offers training and development opportunities to help employees grow their skills and advance their careers. Customer Support Specialists can expand their knowledge of supply chain processes, export regulations, and customer relationship management.
• Technical Leadership: As they gain experience and expertise, Customer Support Specialists may have the opportunity to mentor new team members, lead projects, or contribute to process improvement initiatives.

📝 Enhancement Note: Danaher's large size and global presence offer numerous opportunities for career growth and development. Customer Support Specialists can expand their skills, take on new challenges, and advance their careers within the organization.

🌐 Work Environment

Office Type: Danaher's office is a modern, collaborative workspace designed to foster innovation and productivity. The Customer Support team likely works in an open-plan office, with individual workstations and shared spaces for team meetings and collaboration.

Office Location(s): Riyadh, Nouakchott-Sud Region, Mauritania.

Workspace Context:

• Collaborative Environment: Customer Support Specialists work closely with various departments, requiring strong communication and collaboration skills. The open-plan office encourages teamwork and knowledge sharing.
• Technology & Tools: Danaher provides its employees with the necessary tools and technology to perform their jobs effectively. Customer Support Specialists use Oracle or similar ERP systems, Microsoft Office Suite, and other relevant software.
• Work-Life Balance: Danaher values work-life balance and offers flexible working arrangements where possible. However, the nature of the role may require flexibility to meet project deadlines and customer needs.

Work Schedule: Full-time position, with standard working hours Monday to Friday, 8:00 AM to 5:00 PM. May require flexibility to meet project deadlines and customer needs.

📝 Enhancement Note: Danaher's collaborative work environment fosters innovation and teamwork, providing Customer Support Specialists with the support and resources they need to succeed in their roles.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess communication skills, experience, and cultural fit.
2. On-site Interview: A face-to-face meeting with the hiring manager and/or team members to discuss the role in more detail, assess technical skills, and evaluate cultural fit.
3. Final Decision: The hiring team will review all candidates and make a final decision based on the interview process and application materials.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: Danaher's interview process focuses on assessing communication skills, experience, and cultural fit. Customer Support Specialists should be prepared to discuss their experience in managing orders, handling customer inquiries, and working with various departments.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Danaher prioritizes customer satisfaction and strives to exceed customer expectations in every interaction.
• Integrity: Danaher values honesty, transparency, and ethical behavior in all aspects of its business.
• Innovation: Danaher fosters a culture of continuous improvement and encourages employees to think creatively and challenge the status quo.
• Quality: Danaher is committed to delivering high-quality products and services that meet or exceed customer expectations.

Collaboration Style:

• Cross-Functional Collaboration: Customer Support Specialists work closely with various departments, including Sales, Operations, and Finance, to ensure efficient order processing and customer satisfaction.
• Teamwork: Danaher values teamwork and encourages employees to support and learn from one another.
• Knowledge Sharing: Danaher fosters a culture of knowledge sharing and encourages employees to share their expertise and learn from one another.

📝 Enhancement Note: Danaher's customer-focused culture creates an environment that values initiative, creativity, and a strong work ethic. Customer Support Specialists play a crucial role in maintaining customer satisfaction and driving business growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing a high volume of shipments, communications, documentation, and filing.
• Coordinating with various departments to ensure timely order processing and customer satisfaction.
• Handling customer inquiries and resolving issues promptly and professionally.
• Keeping up-to-date with changes in supply chain processes, export regulations, and customer requirements.

Learning & Development Opportunities:

• Training & Development: Danaher offers training and development opportunities to help employees grow their skills and advance their careers. Customer Support Specialists can expand their knowledge of supply chain processes, export regulations, and customer relationship management.
• Conferences & Events: Danaher may provide opportunities to attend industry conferences and events, allowing Customer Support Specialists to network with peers, learn about best practices, and stay up-to-date with the latest trends and developments in customer support and supply chain management.
• Mentorship & Coaching: Danaher encourages mentorship and coaching relationships, providing Customer Support Specialists with the opportunity to learn from experienced team members and develop their skills and careers.

📝 Enhancement Note: Danaher's large size and global presence offer numerous opportunities for career growth and development. Customer Support Specialists can expand their skills, take on new challenges, and advance their careers within the organization.

💡 Interview Preparation

Technical Questions: (N/A for this role)

Company & Culture Questions:

1. Customer Focus: Describe a time when you went above and beyond to ensure customer satisfaction. What was the outcome?
2. Integrity: Can you share an example of a time when you demonstrated strong ethical behavior in a challenging situation?
3. Innovation: How have you approached a problem in the past by thinking creatively and challenging the status quo?
4. Quality: Can you describe a time when you identified and addressed a quality issue to improve customer satisfaction?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Danaher's interview process focuses on assessing communication skills, experience, and cultural fit. Customer Support Specialists should be prepared to discuss their experience in managing orders, handling customer inquiries, and working with various departments. They should also be ready to demonstrate their understanding of Danaher's values and commitment to customer satisfaction, integrity, innovation, and quality.

📌 Application Steps

To apply for this Customer Support Specialist position:

1. Submit your application through the application link provided.
2. Tailor your resume and cover letter to highlight your relevant experience and skills in customer service, logistics, and order management.
3. Prepare for the phone/video screen and on-site interview by researching Danaher's company culture, values, and interview process.
4. Be ready to discuss your experience in managing orders, handling customer inquiries, and working with various departments.
5. Demonstrate your understanding of Danaher's commitment to customer satisfaction, integrity, innovation, and quality.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.