📍 Job Overview

• Job Title: Customer Support Specialist
• Company: Bambuser
• Location: Bucharest, Romania
• Job Type: Full-Time, On-Site
• Category: Customer Support
• Date Posted: 2025-06-10
• Experience Level: 0-2 years
• Remote Status: On-Site (Remote work may be considered)

🚀 Role Summary

• Key Responsibilities: Provide front-line support to customers, troubleshoot technical issues, and manage support tickets via email, calls, and support platform.
• Key Skills: Confident English communication, problem-solving, analytical skills, technical expertise, and collaboration.
• Team Context: Join a globally distributed team with colleagues based in Europe, the US, and Japan.

📝 Enhancement Note: This role involves shift work, including hours aligned with US Eastern Time to support the American customer base.

💻 Primary Responsibilities

• Customer Interaction: Communicate directly with customers and internal teams via email, calls, and the support platform (Salesforce).
• Troubleshooting: Conduct initial troubleshooting and diagnostics for customers in need of assistance.
• Ticket Management: Log and manage tickets in the support platform, ensuring support tickets in need of escalation are being handled and communicated effectively.
• Shift Work: Regularly work shifts as assigned, including those aligned with US Eastern Time to support the American customer base.
• Technical Audits: Own technical health audits of live implementations (post-onboarding) to ensure continued alignment with best practices and business goals.
• Proactive Support: Proactively flag and help resolve tech debt or legacy configurations that may block feature adoption or scale.
• Upgrade Recommendations: Recommend upgrades or improvements, such as migrating to newer SDK versions, feature toggle adoption, or configuration changes.
• Escalation Management: Partner with Support to manage Tier 2/3 escalations and reduce Engineering touchpoints for recurring issues.
• Complex Issue Resolution: Dig into logs, environments, and integration setups to diagnose complex issues without CSMs needing to get involved.
• Dashboard Setup: Help set up dashboards, usage alerts, or scripts to track technical health (e.g., latency, uptime, usage drops).
• Process Improvement: Help establish and shape the support capabilities in Romania, contributing to process improvement and operational excellence as the team grows.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience.

Experience: 0-2 years of experience in customer service, support, or a related field.

Required Skills:

• Confident English communication, both written and spoken
• Strong problem-solving and analytical skills
• Ability to work in a high-paced environment and adapt to rapid growth
• Comfortable working with web technologies and e-commerce platforms
• Experience working with support ticketing platforms (e.g., Salesforce)

Preferred Skills:

• Previous experience in customer service or support
• Knowledge of JavaScript ES5/ES6+, HTML, and CSS
• Understanding of HTTP requests and headers
• Experience working in a SaaS/e-commerce environment

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Specific examples of customer support projects or cases demonstrating problem-solving, communication, and technical skills.
• Evidence of experience working with support ticketing platforms and web technologies.

Technical Documentation:

• Documentation of support processes, troubleshooting steps, and best practices.
• Examples of technical health audits or upgrade recommendations.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. According to Glassdoor, the average salary for a Customer Support Specialist in Romania is approximately 12,000 RON (Romanian Leu) per month. However, this may vary depending on the candidate's experience and skills.

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a high-paced, global technology company
• Collaborative and supportive team environment
• Flexible working hours to support global customers

Working Hours: The role requires working shifts, including hours aligned with US Eastern Time to support the American customer base.

🎯 Team & Company Context

🏢 Company Culture

Industry: Bambuser is a technology company specializing in Video Commerce, transforming how the world shops online by bringing video commerce to life for some of the world's most loved brands.

Company Size: Bambuser is a growing company with a globally distributed team, providing opportunities for career growth and development.

Founded: Bambuser was founded in 2007 and has since established long-term partnerships and supported campaign activations for brands and retailers including Adidas, Hugo Boss, brands within the LVMH group, Clarins, Selfridges, Sonos, and many others.

Team Structure:

• Globally distributed team with colleagues based in Europe (Stockholm, London, Paris, Slovenia), the US (New York), and Japan (Tokyo).
• Collaborative and supportive team environment, with opportunities for cross-functional collaboration and growth.

Development Methodology:

• Agile/Scrum methodologies for project management and development.
• Collaborative and iterative development processes, with a focus on continuous improvement and innovation.

Company Website: Bambuser

📝 Enhancement Note: Bambuser values diversity and is proud to be an equal opportunity employer, welcoming individuals from all backgrounds, regardless of where you come from or what you believe.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level to mid-level position within the Customer Support career path. It provides an opportunity to develop technical and customer support skills while working with a global team.

Reporting Structure: The Customer Support Specialist will report directly to the Technical Customer Support Manager.

Technical Impact: This role has a direct impact on customer satisfaction and the overall success of Bambuser's customers by providing timely and effective support and troubleshooting.

Growth Opportunities:

• Opportunities for career progression within the Customer Support team or other departments as the company grows.
• Potential for international travel and collaboration with global teams.

🌐 Work Environment

Office Type: On-site, with remote work considered for the right candidate.

Office Location(s): Bucharest, Romania

Workspace Context:

• Collaborative workspace with colleagues based in Europe, the US, and Japan.
• Opportunities for cross-functional collaboration with global teams.
• Flexible working hours to support global customers.

Work Schedule: The role requires working shifts, including hours aligned with US Eastern Time to support the American customer base.

📝 Enhancement Note: Bambuser combines the impact and pace of a scale-up with the creativity of a startup, providing an innovative and dynamic work environment.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication and problem-solving skills.
2. Technical assessment to evaluate troubleshooting and analytical skills.
3. Final interview with the Technical Customer Support Manager to discuss the role and company culture.

Portfolio Review Tips:

• Prepare specific examples of customer support projects or cases demonstrating problem-solving, communication, and technical skills.
• Highlight experience working with support ticketing platforms and web technologies.

Technical Challenge Preparation:

• Brush up on troubleshooting skills and familiarity with web technologies.
• Prepare for scenarios involving customer support, technical audits, and upgrade recommendations.

ATS Keywords: Customer Support, Technical Expertise, Problem Solving, Analytical Skills, Troubleshooting, Collaboration, E-commerce Knowledge, JavaScript, HTML, CSS, HTTP Requests, Salesforce, Technical Audits, Process Improvement, Operational Excellence

📝 Enhancement Note: Bambuser is looking for candidates who are confident communicators in English and enjoy solving problems with both people and tech. Curiosity and a quick learning mindset are essential for success in this role.

🛠 Technology Stack & Web Infrastructure

Support Platform: Salesforce

Web Technologies: JavaScript ES5/ES6+, HTML, CSS, HTTP requests and headers

📝 Enhancement Note: While knowledge of these web technologies is not required, familiarity with them will be beneficial in this role.

👥 Team Culture & Values

Customer Support Values:

• Customer-centric approach, prioritizing customer satisfaction and success.
• Proactive problem-solving and continuous improvement.
• Collaboration and teamwork, supporting global colleagues and customers.
• Adaptability and flexibility, embracing change and growth.

Collaboration Style:

• Cross-functional collaboration with global teams, including colleagues based in Europe, the US, and Japan.
• Regular communication and updates on support tickets and technical health audits.
• Knowledge sharing and mentoring opportunities within the Customer Support team.

📝 Enhancement Note: Bambuser combines the impact and pace of a scale-up with the creativity of a startup, fostering a collaborative and innovative work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex technical issues and providing timely solutions to customers.
• Conducting technical health audits and proactively identifying and resolving tech debt.
• Managing support tickets and escalations, ensuring effective communication and resolution.

Learning & Development Opportunities:

• Opportunities for career progression within the Customer Support team or other departments as the company grows.
• Potential for international travel and collaboration with global teams.
• Access to training and development resources to enhance technical and customer support skills.

📝 Enhancement Note: Bambuser is looking for candidates who are curious and quick learners, especially when it comes to web technologies. Analytical and resourceful skills are essential for success in this role.

💡 Interview Preparation

Technical Questions:

• Troubleshooting scenarios involving customer support, technical audits, and upgrade recommendations.
• Questions assessing knowledge of web technologies, such as JavaScript, HTML, CSS, and HTTP requests.
• Problem-solving and analytical skills assessments.

Company & Culture Questions:

• Questions about Bambuser's Video Commerce technology and customer base.
• Inquiries regarding the company's global presence and team structure.
• Assessments of cultural fit and alignment with Bambuser's values and mission.

Portfolio Presentation Strategy:

• Prepare specific examples of customer support projects or cases demonstrating problem-solving, communication, and technical skills.
• Highlight experience working with support ticketing platforms and web technologies.
• Tailor the portfolio to showcase relevant skills and accomplishments for this role.

📝 Enhancement Note: Bambuser is looking for candidates who are calm under pressure and good at figuring out what needs to happen first. Strong analytical and troubleshooting skills are essential for success in this role.

📌 Application Steps

To apply for this Customer Support Specialist position:

1. Submit your application through the application link provided.
2. Prepare specific examples of customer support projects or cases demonstrating problem-solving, communication, and technical skills.
3. Highlight experience working with support ticketing platforms and web technologies.
4. Research Bambuser's Video Commerce technology and customer base, as well as the company's global presence and team structure.
5. Prepare for technical and company & culture questions, as well as portfolio presentation strategies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.